Integrated Licensing Service Research Articles

Dampak Sosial Industrilisasi Tambak Udang terhadap Lingkungan di Desa Andulang Kabupaten Sumenep

Industrialization is a process of socio-economic change that transforms the livelihoods of agrarian societies into industrial societies. Shrimp farming industry Andulang village 20 years ago has been a pond, for permit development of shrimp farming industrialisasi in Andulang village already have permission from Integrated Licensing Service Agency. Among the benefits with the industrialization of shrimp ponds in Andulang Village is creating jobs for economic needs. Nevertheless, there is a social problem that is felt by the community around the industry, namely environmental pollution. First, land contamination of productive agricultural land becomes unproductive. Second, water pollution that is against the sea to itch and smell. Third, air pollution around the shrimp ponds that cause unpleasant odors. Keywords Social Impact, Industrialization, Shrimp Pond http://dx.doi.org/10.17977/um022v2i22017p073

PENGARUH KOMITMEN ORGANISASI DAN KEPUASAN KERJA TERHADAP PRODUKTIVITAS KARYAWAN KANTOR BADAN PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU (BPMP2T) KOTA MATARAM

This study is aimed to determine the significance of the effect of: (1) the organization's commitment to the productivity of office workers BPMP2T Mataram, (2) job satisfaction on the productivity of office workers BPMP2T Mataram, (3) organizational commitment and job satisfaction on the productivity of office workers BPMP2T City Mataram. The population in this study was all employees of the BPMP2T Mataram City office. Based on the limited population, this study was using census method. Based on the results of research and discussion on the influence of organizational commitment and job satisfaction on employee productivity office of Board of Investment and Integrated Licensing Services (BPMP2T) Mataram, it can be concluded: (a). There was the influence of Organizational Commitment to employee productivity BPMP2T office City Mataram. (B). There was the influence of job satisfaction on employee productivity BPMP2T office City Mataram. (C). There was the influence of Organizational Commitment and Job Satisfaction of the productivity of office workers BPMP2T City Mataram. Keywords: Organizational Commitment, Job Satisfaction, Productivity

ANALISIS KINERJA ORGANISASI BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG (Studi Kasus pada Bidang Perijinan Kesejahteraan Rakyat dan Lingkungan)

The success a government can be seen from quality of public service received by society. The level of public service depend on performance of birocracy as public service administrator. Integrated Licensing Service Agency is a public organization providing one stop service. The purpose this study is to perceive performance Semarang of Integrated Licensing Service Agency performance and to know supporting and restricting factor focused on Licensing Public Welfare and Environment department. Evaluation this study based five dimension including productivity, service quality orientation, responsiveness, responsibility and accountability, while supporting and inhibiting factors seen from human resources, infrastructure, management information system and work culture. This research approach is qualitative descriptive labels using informant from Semarang of Integrated Licensing Service Agency and public service users. The study result of Licensing Public Welfare and Environment showed its performance is not optimal, because researcher found problems in productivity, service quality orientation, responsiveness and responsibility. Researcher also found that limited human resources, infrastructure and work culture are the restricting factor of public service implementation. According this study, researcher reccomend some suggestions can be done by Semarang of Integrated Licensing Service Agency to incease their performance, creating coordination and good cooperation with technical team, setting public service survey as standard performance assesment, increasing socialization and sensitivity in socienty need and making sistematic procedure of licensing requirement. As for the review of the restricting factors need to improve the quality and quantity of human resources, improve infrastructure and determine target the completion of licensing per day.

The Behavioral Consequences of Customers Satisfaction Index in East Java Integrated Licensing Services (Pelayanan Perijinan Terpadu- P2T)

Consumer behavior has become a prevailing topic in service managementrecently. Doing research on this field benefits the service company. East JavaDepartment of Transportation and LLAJ as public institution should care aboutthe customers. Through UPT P2T’s transparency, this institution can providecertainty of completion, processing time, estimated cost and other detailedinformation with certain service quality. The study determined the CommunitySatisfaction Index of East Java Integrated Licensing Service - P2T TransportSector and analyzed the behavioral consequences of Community SatisfactionIndex of East Java Integrated Licensing Service - P2T Transportation Sector.Primary data were obtained through questionnaires, using closed and openquestions, whereas secondary data were obtained from other parties related tothis study. The findings revealed that the average analysis of CSI is classified as‘Good’ (B), with a value of 78.584. Therefore, this will affect 23 products/typesof permits which are available from the four areas of service and the respondentsprovide spontaneous and positive responses during the licensing process.Keywords: Business Management, transparency, service, consequences, society behavior, satisfaction index, descriptive design, Indonesia

PENGEMBANGAN KAPASITAS KELEMBAGAAN DALAM KOORDINASI PELAYANAN PERIZINAN DI BPPT KOTA SEMARANG

For service delivery to the community and increase regional competitiveness required capability or capacity of local governments adequate. Development of local government capacity always contains an understanding of the various efforts to improve the performance of services to the community. This study aims to describe the development of institutional capacity and supporting factors and obstacles encountered in the development of institutional capacity at the Integrated Licensing Service Agency of Semarang. This research uses descriptive study with a qualitative approach. The focus of the study include: (1) development of institutional capacity at the Integrated Licensing Service Agency of Semarang, (2) factors to be supporting and institutional capacity building. Results of this study was the development of institutional capacity in the Integrated Licensing Service Agency of Semarang still needs to be improved further in the aspect of organizational structure, work procedures, human resources, budget, facilities. Advice given is the Integrated Licensing Service Agency of Semarang to be more innovative in the development of institutional capacity.

Analisis Kinerja Organisasi Pemerintah dalam Memberikan Pelayanan Publik di Kota Pariaman

There are less than maximum of two SKPD in Pariaman City Government performance service. For the Integrated Licensing Service Office and Investment (KP2TPM) although care has been given to the fullest but there are weaknesses regarding SKPD coordination related to licensing in this SKPD. Meanwhile, in the Department of Population and Civil Registration (Disduk and Capil) has provided a good service, but the service provided was not accompanied by a clear standard operating procedures so that employees perform services based on what is just. For that there needs to be improvements to the apparatus of resources, especially in terms of quality employees that can serve well and improve coordination among SKPD related to licensing.

PENGARUH KOORDINASI TERHADAP EFEKTIVITAS PELAYANAN PEMBUATAN IZIN MENDIRIKAN BANGUNAN (IMB) DI BADAN PELAYANAN PERIZINAN TERPADU (BPPT) KABUPATEN CIREBON

Thesis title is : Effect of Coordination on the Effectiveness of Development Services Building Permit ( IMB ) at the Integrated Licensing Service Agency ( BPPT ) Cirebon . The problem that the authors make is less optimal effectiveness of service in the manufacture of building permit ( IMB ) , the above problem arises because allegedly caused by not optimal implementation of coordination between the Integrated Licensing Service Agency ( BPPT ) with the Department of Human Settlements and Spatial Cirebon , which look at the things that , because of the completion of the work Integrated Personnel Licensing Service Agency ( BPPT ) Cirebon was not in accordance with a predetermined time in providing services manufacture Building Permit ( IMB ) so that the emergence of public dissatisfaction . Achievement goals Integrated Licensing Service Agency ( BPPT ) Cirebon less well run and has not been fully achieved in providing services manufacture Building Permit ( IMB ) that there had been complaints that come from the community . Employees Integrated Licensing Service Agency ( BPPT ) Cirebon often make mistakes on the job of providing services manufacture building permit ( IMB ) . Statistical hypothesis that the authors propose is as follows : There is a positive and significant influence on the effectiveness of service coordination manufacture of building permit ( IMB ) at the Integrated Licensing Service Agency ( BPPT ) Cirebon . The research method that I use is the census and survey methods with quantitative analysis techniques , which analyzes the effect of variable to variable effectiveness of service coordination , supported by quantitative data through statistical data processing . The research proves that the coordination between the Integrated Licensing Service Agency ( BPPT ) with the Department of Human Settlements and Spatial Planning Cirebon in the manufacture of building permit ( IMB ) is not optimal , which only reached the level of success is quite good with a total score of 6157 or 56.3 % . Variable effectiveness of services also less achieved , still in the category of good enough or not optimal with a total score of 2458 or 55.17 % . There is a positive and significant effect among variables of the effectiveness of coordination of services , namely the strong category with a score of 0.774 and a count rs rs value table for the respondents were 81 people with a 95% confidence 2 level and 5 % error level of 0.220 with coefficient or coefficient determinant diterminan amounted to 59.9 % , it can be concluded that the results received .