Abstract Background Community Specialist Teams (CST) are a promising approach to reduce reliance on acute care and improve healthcare delivery for older people. This study aimed to profile the initial cohort of service users to a CST as part of the National Integrated Care Programme for Older Persons (NICPOP), focusing on those who sought assessment through a newly established ambulatory hub or home visits. Methods Using a comprehensive retrospective chart audit, data from 70 service users assessed and discharged during the team’s first year were analysed using Microsoft Excel. Results The median age of clients was 80, with a range of 66 to 92, and 51% were female. The Clinical Frailty Scale (CFS) scores ranged from 1 to 7, with a median of 5. Notably, 80% of service users were classified as frail, as indicated by a CFS score of 5 or higher (36% CFS 5, 33% CFS 6, and 11% CFS 7). Additionally, 23% of the service users lived alone. The most common reasons for referral included functional decline (77%), post-stroke rehabilitation (9%), non-injurious falls (7%), and injurious falls (7%). Geographically, the two Community Healthcare Networks (CHNs) showed a distribution of 56% and 44% respectively. The average length of stay (LOS) of 10 weeks service exceeded the target duration of six weeks. Conclusion Overall, our findings confirm that the CST effectively targets the appropriate cohort in accordance with the NICPOP framework. However, the study highlights an extended LOS, surpassing the intended duration. It is crucial to identify potential contributing factors to this increase, such as challenges in accessing equipment, increased frailty, and the impact of remote addresses. To optimise service delivery, further research should prioritise investigating these factors, enabling the development of targeted interventions. The insights gained from this study lay the groundwork for future initiatives aimed at enhancing the quality of care for older people.
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