Service Institutions Research Articles

The role of digitization in improving the quality of services for public institutions within the framework of development -Case study of Algeria Post-

The role of digitization in improving the quality of services for public institutions within the framework of development -Case study of Algeria Post-

Urdu-Language Translation and Validation of the Ask Suicide-Screening Questions (ASQ) Tool: A Focus on Connotation and Context.

Background Suicide is a significant cause of death in the world, and Pakistan, a low- and middle-income country, is no exception. Despite the increasing number of suicides, Pakistan does not have a validated suicide risk screening tool to identify suicide risk in the national language, Urdu, accurately. This study aims to translate and validate the Ask Suicide-Screening Questions (ASQ) tool into Urdu for suicide risk screening in Pakistan. Methodology We conducted this study at the Services Institute of Medical Sciences (SIMS), a large teaching hospital in Lahore, Pakistan, after receiving the approval of the SIMS Institutional Review Board. The study used a cross-sectional instrument validation study design. The inclusion criteria were youth and adults of both sexes aged 15-45 years, with an ability to understand, speak, read, and write in the Urdu language, who had no cognitive or intellectual limitation to consenting, and who were medically stable to participate. Exclusion criteria included any medical, physical, or cognitive unstable condition to consent or participate. We enrolled 300 participants in our convenience sample from the emergency department (ED), inpatient, and outpatient settings. The ASQ and the ASQ Brief Suicide Safety Assessment (BSSA) were translated and back-translated by Urdu language experts and modified to accommodate cultural and linguistic nuances. The clinician-administered BSSA Urdu version was used as a standard criterion to validate the ASQ by comparing the ASQ-Urdu responses vs. BSSA-Urdu responses. RStudio (version 2023.09.1+494) was used for statistical analyses Results The sample had an enrollment rate of 99.7% (300/301). The sample was 52% female (158/300); the mean age was 27.1 years (SD = 9.4), the overall screen-positive rate was 41.7% (125/300), and 9.3% (28/300) of the participants endorsed a past suicide attempt. In our sample, 35.9% (33/92) of outpatients, 32.2% (19/59) of inpatients, and 49.0% (73/149) of ED patients screened positive on the Urdu ASQ. The screen-positive rate was 16.9% (10/59) for participants aged 17 years and younger, 40.7% (35/86) for participants aged 18 to 25 years, and 51.6% (80/155) for participants aged 26 years and older. Compared to the criterion standard clinician-administered assessment, the Urdu ASQ had a sensitivity of 94.2% (95% confidence interval (CI) = 85.8%-98.4%), a specificity of 73.9% (95% CI = 67.7%-79.5%), a negative predictive value of 97.7% (95% CI = 94.2%-99.1%), and a positive predictive value of 52.0% (95% CI = 46.4%-57.6%). Conclusions The Urdu ASQ has strong psychometric properties, allowing healthcare professionals in Pakistan and worldwide with Urdu-speaking diaspora to identify individuals at risk for suicide efficiently. Utilizing cultural contexts in adapted screening tools improves the accuracy of suicide detection by ensuring that the tools are relevant, sensitive, and respectful to the cultural context of the individuals being assessed. High screen-positive rates in our pilot study underscore the need for early detection and intervention of suicide as a major global public health problem.

Family Caregivers' Perceptions and Experiences of Supporting Older People to Cope With Loneliness: A Qualitative Interview Study.

Loneliness has become a significant public health issue among community-dwelling older adults particularly those with multimorbidity. Family caregivers are crucial care resources for dependent older adults living in the community before transitioning to institutional services. However, understanding of their perceptions in supporting older adults with multimorbidity to cope with loneliness is limited. This qualitative study aimed to elucidate on the experiences of caring and explore the experiences and perceptions of family caregivers in supporting older community-dwelling adults with multimorbidity to cope with loneliness. Eleven family caregivers, aged 51-93 years old, with at least 2 years of caregiving experience were purposively recruited and interviewed individually. The Consolidated Criteria for Reporting Qualitative Research (COREQ) checklist was utilised to report the study. Three key themes were generated from the inductive analysis: (1) recognising older adults' loneliness through the expression of unusual emotions, behaviour/s, social network alteration and speech; (2) variations in perceptions and responses to loneliness among different family caregiving relationships; and (3) challenges in addressing loneliness. Positive feedback from cared-for older adults was appreciated by their family caregivers which in turn motivated further actions to alleviate loneliness. The findings emphasised the importance of developing specific patients and family caregivers centred interventions, such as communication skills training to enhance effective communications. Cultural values and norms of individuals should be respected in those interventions, ensuring that emotional expression is facilitated in a comfortable way for both older patients and family caregivers.

Membangkitkan Tradisi Budaya dan Hukum Adat Melayu Untuk Mewujudkan Kesalehan Sosial di Kalangan Millenial

In order to increase understanding of the millennial generation and as a forum for preserving Jambi Malay cultural values, the Working Group for the Study of Socio-Economic and Cultural Issues at the Research and Community Service Institute (LPPM) of Muara Bungo University in collaboration with the Association of Indonesian Muslim Intellectuals (ICMI) Bungo Regional Organization held a Seminar and Discussion with the theme Reviving Malay Cultural Traditions and Customary Laws to Realize Social Piety Among Millennials. This activity involved elements of the Student Executive Board (BEM) organization and all Faculty of Economics students participating in UMB and Regional Insight courses. It is hoped that from the implementation of this seminar the millenial’s generation will have an understanding of being heirs to the nation's cultural wealth. Participants will be able to understand the customary laws and dress code of Malay people and the processions and attire of Malay brides.

Penyuluhan Literasi Keuangan Bagi UMKM Jamu Gendong

The purpose of this community service activity (PKM) is to increase the knowledge about financial literacy for Mbak Eka's business herbal medicine (UMKM jamu gendong) so that it can be used in business development. The methods that used in this community service activity are giving a lecture and discussions. The stages start from coordinating with business owners, provide counseling and the evaluation stage. The discussion shows that business owner’s has been in the financial literacy level, namely sufficient literate, meaning that they already have knowledge and confidence of financial service institution and have existing financial products. Mbak eka as the owner of the business has known about the procedures to obtaining additional business capital from banks and also the risk. However, mbak eka doesn’t taking the advantage of these capital financial services because she doesn’t need it yet. The Business owners also have has the budgeting skills and saving habits. However, the savings only for consumption and not used for investment. The hoped that the business owner will be able to develop financial strategies through investment skills in the form of being able to allocate savings, from selling herbal medicine to business capital in order to transition from conventional marketing to online marketing in order to reach a wider market.

Strategic Analysis from a consulting context for the Super Kinder School Institution

In the current dynamic, managers of educational institutions such as Super Kinder School seek correct decisions to enhance internal efficiency and meet organizational objectives. A strategic analysis was carried out applying the interpretivist methodology through a case design and an interview with the director of the institution. This qualitative approach has given rise to strategic matrices such as Porter's Five Forces, EFE, EFI, IE, SWOT, PEYEA, MPCE, MIC MAC, complemented by the Balanced Scorecard tool. Strategies focused on market growth, product and service development, and market penetration were identified, seeking to improve internal processes and promote the growth of Super Kinder School. The consultancy is aimed at addressing essential activities for the continuous development of Super Kinder School, requiring a deep understanding of the institution, its achievements and educational service

Strategic Analysis from a consulting context for the Super Kinder School Institution

In the current dynamic, managers of educational institutions such as Super Kinder School seek correct decisions to enhance internal efficiency and meet organizational objectives. A strategic analysis was carried out applying the interpretivist methodology through a case design and an interview with the director of the institution. This qualitative approach has given rise to strategic matrices such as Porter's Five Forces, EFE, EFI, IE, SWOT, PEYEA, MPCE, MIC MAC, complemented by the Balanced Scorecard tool. Strategies focused on market growth, product and service development, and market penetration were identified, seeking to improve internal processes and promote the growth of Super Kinder School. The consultancy is aimed at addressing essential activities for the continuous development of Super Kinder School, requiring a deep understanding of the institution, its achievements and educational service

SISTEM INFORMASI PEMASARAN PENDIDIKAN

Competition in the world of education is inevitable, many educational institutions have been abandoned by customers, resulting in negative dynamics in several educational institutions. Meanwhile, Islamic educational institutions, especially schools, are still covered by second-class educational institutions with favorable levels below public educational institutions. There are still many people who lack or even do not know. Therefore, many changes must be made, especially institutions related to the pattern of management. Institutions as educational service providers need to learn and have the enthusiasm to increase customer satisfaction because education is a process that is face to face and continuous. The agency's initiative starts with finding out. In a world full of innovation, competition and expansion, the term marketing needs to be redefined. Marketing of educational services in institutions does not necessarily mean commercialization, but prioritizes the quality of education, and provides excellent service to its stakeholders, thereby providing satisfaction to the community which can be beneficial in increasing the "selling value" of the institution.

Hubungan Shift Kerja dengan Kelelahan Kerja pada Radiografer di Rumah Sakit Umum Daerah Teluk Kuantan

A hospital is a health service institution that operates 24 hours a day. The service is divided into several sections, one of which is the medical support section, including radiology. Radiology workers are referred to as radiographers. In carrying out their duties, the radiographer cannot be separated from the work shift system, at the Teluk Kuantan Regional General Hospital applying morning shifts (07.00-14.00), afternoon (14.00-20.00) and night (20.00-08.00). Shift work time from morning, afternoon and evening can result in work fatigue. The purpose of this study was to see whether there is a relationship between work shifts and work fatigue on radiographers at the Teluk Kuantan Regional General Hospital. This research is a type of quantitative research that is analytic in nature with a cross sectional design through library research, field observations, questionnaires / questionnaires distributed to respondents. This research was carried out at the Radiology Institute of the Kuantan Bay Regional General Hospital from April to June 2022. The results of this study can be known by distributing questionnaires after which the data is processed using univariate and bivariate (Chi-Square) tests. Based on the bivariate test (Chi-Square) it is known that the value of p (value) = 0.003 where p (value) <0.05, meaning that there is a relationship between work shifts and the occurrence of fatigue in radiographers at the Teluk Kuantan General Hospital.

Evaluating Food Procurement against the EAT-Lancet Planetary Health Diet in a Sample of U.S. Universities.

Aligning institutional food procurement with planetary health targets offers opportunities to improve nutrition and reduce food-related greenhouse gas (GHG) emissions. This study compared foods procured by 19 university dining programs in the U.S. in 2022 with the EAT-Lancet planetary health diet. Each university's procurement was then modeled to align with the EAT-Lancet planetary health diet, and changes to Healthy Eating Index (HEI) scores and GHG emissions were evaluated. For a subset of universities that provided cost data, changes in annual total food costs were also estimated. Universities in this study exceeded EAT-Lancet planetary health targets for beef (x- = 657% of target), pork (x- = 587%), poultry (x- = 379%), and eggs (x- = 293%). All universities failed to achieve planetary health targets for legumes and nuts (x- = 39% of the target) and vegetables (x- = 68%). Aligning food procurement with the planetary health diet would result in an estimated average 46.1% reduction in GHG emissions and a 19.7 point increase in HEI scores. Universities that provided cost data saw an average 9.7% reduction in food costs in the EAT-Lancet-aligned scenario. The procurement metrics assessed in this study can help university dining programs and other institutional food service organizations set goals and monitor progress toward planetary health targets.

Burnout among care workers in long-term care institutions: a systematic review and meta-analysis protocol

IntroductionCare workers play a fundamental role in delivering care services in long-term care institutions. Burnout has been found to have a negative impact on care recipients and organisations providing care....

Pelatihan Manajemen Usaha untuk Peningkatan Kapasitas Internal Pengusaha Perempuan

Aisyiyah is a social, religious and community organization that was founded in 1917. One of its programs is the economic sector. The Aisyiyah Regional Leadership Economic and Employment Council (MEK PDA) of Bantul Regency has implemented the 'Aisyiyah Entrepreneurial School (SWA) program which aims to provide training to the people of Bantul regarding entrepreneurship so as to build a creative economic atmosphere. Since 2019, these SWA alumni have developed their businesses as a group in various businesses in the community in the Aisyiyah Entrepreneurs Association (IPAS), or currently called the Aisyiyah Merchants and Entrepreneurs Association (ISWARA). This Business Management Training Program aims to increase the internal capacity of ISWARA member female entrepreneurs. It was determined that 30 people (out of a total of 70 active members) were invited to take part in the training series. Business management training is designed as a complete package of material, including: financial management, business promotion in the digital era, teamwork, and strengthening business actuating. The training was carried out by a team of instructors from the UII Community Service Institute (lecturers from the Management Study Program, Faculty of Business and Economics, UII). The results of the training pretest and post-test showed significant progress; namely an average increase of 1.81 (close to a score of 2.0); in addition to motivation and enthusiasm to develop the business further through clever methods, such as neater finances, promotions using digital media, solid teamwork, and business resilience that is developed continuously.

Gender labor segregation in the care economy: needs research and solutions

The purpose of the research to determine the needs and workload of people who provide free care for their elderly relatives at home. Methodology – a mixed method was applied, which included an electronic individual questionnaire with open and closed questions among 201 residents of Kazakhstani urban and rural areas. Originality / value of the research - the first study in Kazakhstan aimed at identifying the needs and the time use of people engaged in unpaid care for their elderly relatives. Findings: A social and demographic portrait of a caregiver for an older adult at home was composed, the share of institutional, paid and unpaid care in households and the distribution of household workload between spouses were estimated, and the perception of gender equality in families was defi ned. The study showed that the basic needs of people caring for their older relatives at home included benefi ts and payments, services of a public social worker /compensation for care assistant services, a solid pension, an increase in the caregiver’s social status, free medicines and medical care. A shortage of institutional care services for older people in Kazakhstan has been identifi ed, and recommendations for developing a national care system have been proposed.

Antenatal Care Visits, Institutional Births, and Associated Risk Factors in Afghanistan: Insights from the Multiple Indicator Cluster Survey 2022-2023.

Insufficient use of antenatal care (ANC) services and institutional births services can elevate the maternal mortality risk in limited resource settings. Hence, the key objective of this study was to evaluate the potential association between the frequency of ANC visits and institutional birth services in Afghanistan, while also identifying other sociodemographic factors that may exert influence. Furthermore, we explored factors associated with the attendance of women at ANC visits during their pregnancy. We employed data from the most recent Multiple Indicator Cluster Survey conducted in Afghanistan in 2022 to 2023 with a total of 8096 women aged 15 to 49. A complex survey weight-adjusted logistic regression model was used to examine factors related to institutional births, and a multinomial logistic regression model was fitted to assess the relationships between sociodemographic factors and ANC visits, adjusting for survey weights, cluster effects, and strata. Approximately 40% of the sample (n = 3247) had undergone 4 or more ANC visits, and 74.4% (n = 6,022) had opted for institutional birth. Women's higher education was found to be associated with ANC visits. The area of residence, wealth index, education levels of women, ownership of mobile phones, number of children, and number of ANC visits were associated with institutional births. Compared with women with no or one ANC visit, those with more than 3 visits had 31% higher odds (adjusted odds ratio, 1.31; 95% CI, 1.10-1.57) of accessing institutional births. Our findings indicate a significant association between ANC visits and use of institutional birth care. These findings carry implications for advancing safe motherhood and childbirth by enhancing women's social status.

A community proactive health management model for family doctors in Shandong, China.

Background Chronic disease management is an essential part of public health management and a fundamental means of slowing down the progression of major diseases. Unlike traditional medical care, proactive health management focuses on the combination of prevention and treatment. Proactive health management can reduce the re-admission rate of patients with chronic diseases, improve long-term prognosis, and effectively reduce the disability and mortality rates of major health events. This study aimed to establish a proactive health management model based on a grid-based medical service team arrangement, and to explore the effect of this model on managing chronic diseases in community health service institutions. Methods A grid-based medical service team was established in Binzhou, Shandong, China, consisting of general practitioners, nurses, public health doctors, health promoters and community grid liaison staff. Each team was responsible for several areas to monitor critical populations within the grid and compile statistics on the health management of these key populations in 2022-2023. Results A total of 2050 patients with coronary artery disease, 4973 patients with hypertension, and 1621 patients with type 2 diabetes were followed up in 2022. Compared with 155,612 resident health records in 2022, the number of records increased by 140.50% in 2023. The number of patients with hypertension under health management in 2023 increased by 50.92%; patients with type 2 diabetes increased by 74.65%; and the number of coronary artery disease increased by 42.00%. After the implementation of grid management, the hospitalisation rate for patients with type 2 diabetes significantly decreased in 2023 (P P >0.05). Conclusion The grid-based community proactive health management model makes full use of the advantages of community resources and improves the pertinence and coverage of community health services. Moreover, it reduces hospitalisation for patients with type 2 diabetes.

Identification of the satisfaction of Tecnológico Espíritu Santo students with the different institutional processes and services

A result of the research project Balcony of services to optimize Customer Experience at TES, corresponding to the Higher University Technology course in Marketing and Commercial Management, was presented. It responded to the result of the diagnosis of the current state of the institutional processes to identify their level of quality and customer satisfaction at TES. The research is of an exploratory type, aided by instruments such as the survey and the audit of the service protocols of the areas of student welfare, admissions and cashier's office, which made it possible to identify the students' satisfaction with the different processes and services provided by the institution. The results indicate the need to implement a service balcony that responds to the needs of students in correspondence with the institutional processes and services.

Assessing Pediatric Resident Needs in Grief and Bereavement Education

ContextPediatric residents care for dying children during training. Few educational efforts focus on helping trainees better understand their own grief process and the supports available to them and their patients’ families. ObjectivesThis work aims to assess pediatric residents’ needs and preferences for content included in a curriculum on grief and bereavement. MethodsPediatric residents, at a single institution, completed an electronic survey in Spring 2023 on how they cope with patient deaths and their preferences on content in a proposed grief and bereavement curriculum. ResultsThe survey was emailed to 165 current or recent trainees; 71 surveys were fully completed (43% response rate). Most respondents (63/71, 89%) indicated that a formalized bereavement curriculum for pediatric residents is important. The resources most frequently utilized by residents following a pediatric death included peer support (59/71, 83%), attending a debrief coordinated by residency leadership or the supportive care division (38/71, 54%), and reading a patient's obituary (23/71, 32%).The most desired content areas were institutional services provided to bereaved families (66/71, 93%), unique aspects of healthcare professional grief (58/71, 82%), and experiences of bereaved families hearing from providers after their child's death (56/71, 79%). ConclusionPediatric residents indicate a strong desire for structured curricula on grief and bereavement focusing on resources that exist for families, approaches to grieving as a healthcare professional, and better understanding the experiences of bereaved families. These data may inform educators on priorities in training and support of pediatric residents on grief and bereavement.

Analyzing the Evolution of Scholarly Contributions in Utilizing Library Services Within Academic Institutions: A Scientometric Investigation (1989–2022)

This study examined the publishing and citation patterns in research publications related to library services in academic institutions from 1989 to 2022 using 476 publications from the Web of Science Core Collection database. It reveals a rise in publications, peaking in 2021 (n = 29). The USA leads in publications, with Wuhan University (China) and author Peter Hernon being the most productive. Single-authored works dominate (n = 227), with the Journal of Academic Librarianship as the top publishing platform. Collaborations are most frequent between the USA, China, South Africa, the UK, and Australia. This study reveals growing research interest in library services, particularly within library and information science. Its originality pinpoints this field’s leading countries, institutions, authors, journals, and collaborative patterns.

Cybersecurity risks and strategies in learning services of Higher Education Institutions (HEIs) in developing and emerging countries – a critical scoping review

Cybersecurity risks and strategies in learning services of Higher Education Institutions (HEIs) in developing and emerging countries – a critical scoping review

대체복무제의 개선방향에 관한 소고

It is meaningful to look back on the current alternative service system at the present time, three years after the alternative service system was implemented. In particular, considering that there is still controversy over the punishment of the alternative service system, it is necessary to reconsider what direction the alternative service system should have in the future. Currently, alternative service personnel in Korea are serving in correctional facilities for 36 months, twice the length of active military service, which is longer than the maximum difference between the general military service period and the alternative service period in Armenia, which the European Court of Human Rights called punitive. In addition, in Armenia, it was controversial that the place of service should be at the workplace 24 hours a day, even though the place of service was various private institutions such as orphanages, nursing homes, mental health institutions, and facilities for the disabled. In Korea, the form of having to serve in a single place called correctional facilities and camp service can be even more problematic. In fact, although there are no uniformly established standards under international law regarding the period of alternative service, according to the recommendations of the Ministerial Committee within the European Council and the decisions of the UN Human Rights Commission, it is mentioned that the period of alternative service should be within a reasonable range that is non-punitive. In addition, among the countries implementing alternative service, the largest difference in period of less than 1.5 times was found. And the European countries have alternative service institutions in various fields, such as social welfare, health, culture, religion, peace, education, the environment, and emergency rescue, and Korea also needs to prepare a variety of service institutions as possible in addition to correctional facilities. In addition, in terms of diversifying service types, it is necessary to consider a method of distinguishing between the types of service that can be served as non-combatants within the military and the types of alternative service of civilians outside the military. Lastly, considering that there are countries that have abolished the interview survey in the process of applying for alternative service, and this was a measure of respect for the freedom of conscience of conscientious objectors, I think Korea needs to consider discussing it in the long run.