Use Of Instant Messaging Research Articles

Does the use of mobile instant messaging in the workplace increase employees’ workload?

ABSTRACT Introduction The impact of instant messaging (IM) tools on employee workload is a concern in both academic and professional contexts. Despite the widespread use of mobile instant messaging (MIM) and its challenges for organizations, research on this topic remains limited. Objective This study aims to explore the mediating roles of interactivity and job interruption, and the moderating role of communication quality, in the relationship between MIM use and perceived workload, using the job demands-resources model, distraction-conflict theory, and media synchronicity theory. Method A total of 235 employees completed self-report questionnaires measuring MIM use, interactivity, job interruption, perceived workload, and communication quality. Results The study found that MIM use has indirect effects on perceived workload. While MIM usage increases interactivity, reducing perceived workload, it also increases job interruptions, leading to a higher perceived workload. Mediation analysis showed that both job interruption and interactivity mediate the MIM use-workload relationship. Furthermore, communication quality weakens the negative impact of interactivity on perceived workload and the positive impact of job interruption on perceived workload. Conclusion These findings challenge the belief that IM is solely disruptive in the workplace, highlighting the importance of communication quality for effective management. This enhances our understanding of MIM's role in corporate and personal productivity.

Artificial intelligence and computer-mediated communication: the text analysis and undergrad’s class observation

The term “computer-mediated communication” (CMC) describes the transmission of messages and information using computer technology. With the extensive use of email, instant messaging, social media, and other digital platforms in Nepal in recent years, this style of communication has grown in popularity. The article examines how computer-mediated communication (CMC) and artificial intelligence (AI) have grown in significance in Nepal’s undergrad English education. This article allows students to collaborate on projects and tasks, which improves their learning experience, by examining the potential of AI and CMC. The facts of Nepal’s education have been examined using the four different basic literature reviews. Despite the need for further literature on artificial intelligence and computer-mediated communication in Nepal’s English classes for undergrads between 2018 and 2023, the studies reviewed shed light on the possibilities of technology and AI in language acquisition. Undergraduate class observation, self-administered text analysis, social information processing theory and experimental research, which involves adjusting variables to see how they affect learning results, were used to gather data. The study’s findings also demonstrate how using CMC platforms encourages students to practice their digital literacy. They gain knowledge on how to move through online spaces, efficiently communicate with a variety of digital tools, and assess the reliability of information sources. Students can communicate with their teachers outside of the classroom via video conferencing software and online discussion boards. This may result in more in-depth discussions and debates as well as greater student engagement.

Exploring Boundary Violations Among Remote Workers with ICTs

ABSTRACT The global response to the COVID-19 pandemic prompted a widespread shift to remote work, solidifying its status as a prevalent and mainstream employment model. As the world emerges from the health crisis, remote work maintains its popularity. Information and communication technologies (ICTs) played a pivotal role during the pandemic, enabling virtual work from any location at any time. However, the increased reliance on ICTs has elicited both praise and criticism for its potential impact on “work-life balance,” a concept gaining prominence. Notably, the use of instant messaging (IM) and enterprise social networking (ESN) platforms in remote work has become commonplace, raising questions about boundary violations within existing boundary theory research. This study aims to explore the extent of these violations and confirms that the use of IM and ESN tools, in conjunction with job satisfaction, can moderate boundary issues within the boundary theory framework. It contributes valuable insights for optimizing work-life balance and well-being in the context of remote work, thereby benefiting organizations and individuals in the evolving work landscape.

Web 2.0 technologies and translator training: assessing trainees’ use of instant messaging as a collaborative tool in accomplishing translation tasks

Web 2.0 technologies have had a significant impact on collaborative communication practices in teaching, learning, and professional work environments. In translation studies, computer-supported collaborative translation tasks have mainly been discussed within the project-based learning framework, where research has foregrounded correlations between collaboration and performance. However, trainees’ specific uses of collaborative tools, including transcripts of real-time exchanges, have neither been sufficiently investigated nor informed pedagogical strategies and approaches in any tangible way. This study bridges this gap by evaluating trainees’ collaborative practices while they translated a text, localized a restaurant menu, and simulated the design and launch of a language service agency. Data was gathered from a questionnaire, in-class presentations, and real-time instant messaging (IM) transcripts. Data analysis of the real-time IM exchanges unveiled considerable trainee communicative practices during collaborative tasks. Furthermore, correlations were established between the volume of instant messages, time of exchange, role played by trainees, and conversation themes with the teams’ final assessment performances. This study provided valuable insights into the effectiveness of IM as a collaborative tool in training environments. It also informed our suggested guidelines for properly integrating IM into the translator training curriculum.

Student-active lectures in legal education

ABSTRACT This mixed methods study examined the experiences of first-year law students attending online and on-campus lectures at a Norwegian university. Interviews with six students and a survey completed by 261 students revealed a preference for on-campus lectures, citing higher lecture quality, better focus and better retention. Online lectures faced technical challenges and disengagement, although students found the use of instant messaging for questions beneficial. In on-campus lectures, students favoured some form of student involvement, such as digital multiple-choice questions or digital open questions with short peer discussions, as opposed to lectures without student activity. Group work was deemed more suitable for other course components. The findings suggest that incorporating well-designed digital questions combined with peer discussions can enhance student engagement, attention, self-assessment and learning. Additionally, the study emphasises the importance of holistic planning when designing a course, ensuring alignment between different components.

The Effectiveness of Whatsapp in Disseminating Work-Related Information: The Case of UPTM

In today’s digital age, WhatsApp, an instant messaging application has been extensively utilized in people’s daily lives, especially at work. Previous study shows that the use of instant messaging enables the workers to communicate better in a workplace. Hence, this study aims to examine the effectiveness and impact of WhatsApp as a communication tool for disseminating work-related information within an organization. This study employs a quantitative method approach to collect data where survey questionnaires are distributed to the employees across faculties and departments in Universiti Poly-Tech Malaysia (UPTM). The factors investigated include speed, accessibility, clarity and overall satisfaction among UPTM employees in navigating WhatsApp to discuss work-related information. The results of this study complement the existing literature on organizational communication and technology adoption which are fruitful for both employers and employees. Overall, the study outlines best practices recommendations to optimize the use of WhatsApp as a communication tool within an institution by taking into account key factors such as message content, timing and recipient preferences.

Comparative Analysis of Forensic Digital Evidence on Android Smartphone based Instant Messaging Using NIST Framework

Smartphones are currently experiencing rapid development along with technological developments. The rapid development of smartphones is also followed by the increasing use of social media and instant messaging. One of the well-known instant messaging applications, namely Whatsapp, issues a notification that its user content, whether uploading, storing, receiving or sending anything on WhatsApp, the company can use, reproduce, and display or distribute it. With this notification, WhatsApp users switch to more private instant messaging, namely Telegram and Signal Messenger. This study uses the National Institute of Standards and Technology (NIST) method, namely collection, examination, analysis,presentation. This study uses two smartphones with root and non-root conditions that have installed the whatsapp, telegram, and signal messenger applications. The case used in this study is a narcotics sale and purchase transaction. Digital evidence was obtained using four forensic tools, namely MOBILedit Forensic Express,Oxygen forensics, Belkasoft Evidence, and Magnet Axiom. This study produces digital evidence in the form of chat files, images, videos, perpetrator accounts,contacts, locations and conversations that have been deleted from smartphone devices. The calculation of the index result from the percentage of evidenceobtained by the WhatsApp application on a smartphone with root conditions usingthe forensic tool Oxygen forensic got the result, namely 50%. Telegram gets 50%results using Oxygen forensic with root conditions. While the signal gets the result,which is 30% using MOBILedit with root conditions.

Personality Traits and Psychiatric Comorbidities in Individuals with Internet Use Disorder - A Cross-sectional Study

Abstract Aim: The aim is to evaluate the association of personality traits, online activities, and psychiatric comorbidities with the Internet use disorder. Methods: A cross-sectional study was conducted on 481 professional college students (18–25 years) pursuing graduation. Participants responded to an online questionnaire consisting of Young’s Internet addiction test, Internet Gaming Disorder scale-short form, Big Five inventory and behavioral inhibition system/behavioral activation system scales (BIS/BAS) scales, and subsequent in-clinic evaluation using MINI 7.0.2 questionnaire. Results: Of 481 college students, 175 (36.38%) had Internet use disorder. Of these, 115 were found to have mild, 57 moderate, and 3 severe Internet use disorders with a mean age of 20.85 ± 1.84 years and sex ratio of M:F: 0.9:1. The prevalence of Internet gaming disorder was found to be 0.42%. On multivariate logistic regression, use of chat rooms (odds ratio [OR] - 1.24), instant messaging (OR - 1.33), Internet gaming (OR - 1.25), and recreational surfing (OR - 1.25) were independent predictors for Internet use disorder. Among the personality traits, on multivariate logistic regression, neuroticism (OR - 1.06) and openness to experience (OR - 1.09) were positive predictors for the presence of Internet use disorder and moderate–severe Internet use, while conscientiousness (OR - 0.87) was negative predictor. 19.4% (34/175) of students had psychiatric comorbidities (1 comorbidity – 21 students, >1 comorbidities – 13 students); the most common being major depression (alone or in combination). Conclusions: In this study, neuroticism and openness to experience were found to be predictors of Internet use disorder as well as moderate–severe Internet use. In addition, the use of chat rooms, instant messaging, online gaming, and recreational surfing was associated with higher Internet use disorder. A large proportion of psychiatric comorbidities with Internet use disorder were found.

Telerehabilitation of spinal cord injury in limited resources setting during COVID-19 pandemic: A case report

Link of Video Abstract: https://youtu.be/f6IaLnu3sz8 Introduction: Spinal cord injury (SCI) rehabilitation is a resource-intensive and time-consuming process and this is problem in particular for patients from a rural, remote areas, or low socioeconomic backgrounds. This problem is further exacerbated by social restriction policies in place due to coronavirus disease 2019 (COVID-19). This case report aimed to describe how telerehabilitation could overcome these challenges Case presentation: A 20-year-old female involved in a motor vehicle accident. Preoperative magnetic resonance imaging (MRI) indicated a complete burst fracture of the L1 vertebral body. The patient experiences paraplegia and loss of autonomic control. Long spine fusion was performed. After being discharged, the patient could only visit the hospital once one-month post-surgery due to personal financial reasons and COVID-19-related social distancing policy. Telerehabilitation was used for the remaining follow-ups and rehabilitation programs were monitored through instant messaging platform between the patient, the operating surgeon, and the rehabilitation specialist. Telerehabilitation using instant messaging was an affordable and practical platform of communication for patient self-reporting and monitoring of progress. With intensive telerehabilitation program, the patient’s functional abilities recovered from Frankel B to D after 6 months of following the domiciliary telerehabilitation plan. Conclusion: We report a case of satisfactory functional outcome of SCI rehabilitation following the use of instant messaging to assist the rehabilitation. This highlights that instant messaging may be utilized to guide the rehabilitation process with the consideration of other factors such as the patient's engagement and the healthcare provider’s commitment. We recommend for further refinements in the adoption and use of telerehabilitation for orthopaedic and traumatology cases that need long-term rehabilitation.

The use of mobile instant messaging for peer feedback in online assessments for learning

ABSTRACT As a result of containment measures implemented during COVID-19, the authors needed to re-envision and restructure in-person assessments for learning that provided immediate peer feedback to students in their competency-based financial reporting course. Peer feedback is crucial in competency-based education, as mastering a competency necessitates feedback. This study examines the use of mobile instant messaging (MIM) by students to facilitate peer feedback during online assessments for learning and investigates the types of feedback provided. Content analysis of students’ MIMs reveals that cognitive feedback was the most prevalent type provided. Cognitive feedback helps students manage the task at hand, which appears to be important for students coping with the disruptive environment of the pandemic. Although initially prompted by the pandemic, the use of MIM during assessments for learning has the potential to persist in a post-pandemic classroom.

Home-working and e-communications with colleagues during COVID-19: impact on psychological health and productivity

BACKGROUND: During the COVID-19 pandemic, there has been a wide-scale shift to home working for many employees in the UK. We hypothesized that during the lockdown, employees working from home would rely more heavily on work emails and other forms of e-communications to remain connected to colleagues and the workplace. We additionally hypothesized that an increase in e-communications with colleagues outside of normal working hours would be associated with poorer health and productivity.METHODS: We surveyed 204 full-time UK-based employees during October 2019 (pre-COVID) and during April 2020 (N.=153, during-COVID). Ninety-two participants indicated that they were working exclusively from home during-COVID and were therefore included in analyses.RESULTS: Email volume was higher during-COVID than pre-COVID, and the use of instant messaging and video calls outside of normal working hours increased. Change in email engagement outside of normal working hours was not associated with poorer health and productivity. However, increases in other forms of e-communications during leisure time was associated with poorer physical and mental health.CONCLUSIONS: A legacy of COVID-19 may be to accelerate a trend towards greater levels of home working, therefore understanding how to maintain health and productivity when working from home will be critical to ensure business continuity. Ours is the first study to suggest that increases in work-related video calls, instant messages, and social media engagement outside of normal working hours may be detrimental to employee health.

The use of workplace instant messaging since COVID-19

The use of workplace instant messaging since COVID-19

Online digital media use and adolescent mental health.

Online digital media are a central part of adolescents' lives, providing opportunities for social connection. However, some research has suggested that online digital media use may be negatively associated with mental health. Little population-based research has examined associations between various types of online digital media use and adolescent mental health. Data from 13,600 adolescents aged 12 to 17 were drawn from the 2019 Canadian Health Survey on Children and Youth. Adolescents reported on how frequently they used social media, video or instant messaging, and online gaming, as well as their general mental health, eating disorder symptoms and, for those aged 15 to 17, suicidal ideation and attempt. Logistic regression was used to estimate the odds of each outcome from the frequency of each type of digital media use, stratified by sex. Associations were noted between the frequency of social media and video and instant messaging use, and general mental health, eating disorder symptoms, and suicidal ideation and attempt. After cybervictimization and sleep adequacy were accounted for, associations with eating disorder symptoms remained significant for girls and boys. Never participating in online gaming was associated with lower odds of lower general mental health and suicidal ideation among girls, but not boys. Different types of online digital media use are differentially associated with mental health outcomes, and associations differ between sexes. The associations between social media and video or instant messaging, and mental ill health may be partially explained by the experience of cybervictimization and sleep adequacy. More research on online gaming, particularly among girls, is needed to clarify associations with mental health.

MOBILE DATA SECURITY: INSTANT MESSAGING IN ORTHOPAEDICS

Instant messaging via WhatsApp is used within hospital teams. Group messaging can lead to efficient and non-hierarchical communication. Despite being end-to-end encrypted, WhatsApp is owned by Facebook, raising concerns regarding data security. The aims of this study were: 1) to record the prevalence of WhatsApp group instant messaging amongst clinical teams; 2) to ascertain clinician attitudes towards use of instant messaging, 3) to gauge clinicians’ awareness of best practice regarding mobile data protection and 4) to create a practical guideline based off available literature that can be used to by clinicians to improve data security practice.Over a two-week period, clinical nurse specialists in the Auckland District Health Board Department of Orthopaedics retrospectively completed a blind audit of all messaging activity across the five teams WhatsApp group message threads, recording quantity of messages sent and the nature of the messages. Concurrently individuals in these WhatsApp groups completed an anonymous survey of their use of WhatsApp and their awareness of local data security policies and practice. A guideline adapted from available literature was created to compare current practice to recommended standards and subsequently adopted into local policy.1360 messages were sent via WhatsApp in a two-week period. 384 (28%) of the messages contained patient identifiable data. Thirty-six photos were shared. Participants rated use of WhatsApp at 9.1/10 – extremely beneficial. Sixty-five per cent of clinicians reported they had not read or were unaware of the ADHB policies regarding mobile devices and information privacy and security.WhatsApp use is widespread within the Orthopaedic department and is the preferred platform of communication with many perceived benefits. Data security is a risk and implementation of an appropriate guideline to assist clinicians in achieving best practice is crucial to ensure patient data remains protected.

The Use of Mobile Instant Messaging in English Language Teaching: The Case of South Korea

While learning management systems and video conferencing platforms have become a pivotal means for implementing emergency remote learning during the COVID-19 pandemic, the integration of mobile technologies into online teaching has been largely recommended in order to create an interactive educational environment. Focusing on the case of an English Language Program in South Korea, this study investigates the actual use of mobile instant messaging (MIM) applications as a learning aid in online language classrooms and how this was implemented in creating interactive language learning environments during the current outbreak. Based on a questionnaire survey collected from 979 students, it then compares students’ level of perceived satisfaction with their language learning and communication in online language classrooms between the group of students that used MIM during instruction and the group that did not. The discussion presented in this paper provides language educators, school administrators and policymakers at all levels with practical suggestions and ideas to consider, given that our daily communication has become highly dependent on and is increasingly mediated by mobile digital communication technologies and new media.

Tajemnica zawodowa radcy prawnego (i adwokata) a wykorzystywanie w pracy profesjonalnego pełnomocnika komunikatorów internetowych

Professional secrecy of an attorney-at-law (and an attorney) and the use of instant messaging applications in the work of a professional lawyer Practicing as an attorney-at-law (or an attorney) as a profession of public trust is associated with higher standards regarding professional deontological codes. The ratio legis of such a regulation is related to the fact of providing services of the highest possible quality and fulfilling the constitutional role related to the legal protection of citizens. In order to ensure the possibility of effective practice of the profession, the legislator provided for the institution of professional secrecy. It obliges not only state authorities not to interfere with the knowledge made available by individuals to their lawyers but also obliges attorneys-at-law (and attorneys) themselves to take all measures to protect this secrecy. Instant messaging is one of the most convenient forms of communication between a lawyer and a client. However, there are doubts about the confidentiality of the messages (and other data) sent. This article answers the question regarding the disciplinary liability of a professional attorney for the use of instant messaging to transmit information covered by professional secrecy. The author analyzed data transfer security on the basis of the two most popular messengers in Poland: Messenger and WhatsApp.

Mobile Instant Messaging for Reference Queries Post COVID-19

ABSTRACT The study investigated whether students would prefer mobile instant messaging versus in-person enquiries for reference queries post-COVID-19. A descriptive survey research design was utilized in the study. The population consisted of 245 Adeleke University undergraduates that partook in library orientation programme. A descriptive statistic was employed to analyze the data. Findings indicated that the most preferred mobile instant messaging for reference queries by students are WhatsApp, Instagram, Telegram, default text messenger and Facebook Messenger. However, the most significant problem of using mobile instant messaging for reference queries were discovered to be internet access issues. The study concluded that Adeleke University undergraduate students prefer to utilize mobile instant messaging to make reference queries rather than in-person reference queries post-COVID-19, hence reference librarians should enhance their use of mobile instant messaging to receive reference queries.

Understanding the benefits and roles of mobile instant messaging use for the Korean elderly’s mental health: An exploratory study focusing on emotional recovery and suicide prevention

Understanding the benefits and roles of mobile instant messaging use for the Korean elderly’s mental health: An exploratory study focusing on emotional recovery and suicide prevention

Comparative Analysis of Forensic Digital Evidence on Android Smartphone based Instant Messaging Using NIST Framework

Smartphones are currently experiencing rapid development along with technological developments. The rapid development of smartphones is also followed by the increasing use of social media and instant messaging. One of the well-known instant messaging applications, namely Whatsapp, issues a notification that its user content, whether uploading, storing, receiving or sending anything on WhatsApp, the company can use, reproduce, and display or distribute it. With this notification, WhatsApp users switch to more private instant messaging, namely Telegram and Signal Messenger. This study uses the National Institute of Standards and Technology (NIST) method, namely collection, examination, analysis, presentation. This study uses two smartphones with root and non-root conditions that have installed the whatsapp, telegram, and signal messenger applications. The case used in this study is a narcotics sale and purchase transaction. Digital evidence was obtained using four forensic tools, namely MOBILedit Forensic Express, Oxygen forensics, Belkasoft Evidence, and Magnet Axiom. This study produces digital evidence in the form of chat files, images, videos, perpetrator accounts, contacts, locations and conversations that have been deleted from smartphone devices. The calculation of the index result from the percentage of evidence obtained by the WhatsApp application on a smartphone with root conditions using the forensic tool Oxygen forensic got the result, namely 50%. Telegram gets 50% results using Oxygen forensic with root conditions. While the signal gets the result, which is 30% using MOBILedit with root conditions.

Use of instant messaging in electrophysiological clinical practice in Latin America: a LAHRS survey.

Instant messaging (IM) platforms are a prominent component of telemedicine and a practical tool for sharing clinical data and counselling. Purpose of the survey was to inquire about the use of IM, the platforms used, frequency, recipients, and contents in Latin America region. An online survey was sent to medical community via newsletter and social media channels. The survey consisted in 22 questions, in Spanish and Portuguese, collected on SurveyMonkey. A total of 125 responders from 13 Latin-American countries (79% male, mean age 46.1 ± 9.7 years) completed the survey. Most of the responders declared that they send (88.8%) and receive (97.6%) clinical data through IM apps. Most senders declare that they anonymize clinical data before sending (71.0 ± 38.3%), but that the data received is anonymized only in 51.4 ± 33.5%. The most common tests shared with other physicians were 12-lead electrocardiograms (99.2%), followed by Holter recordings (68.0%) and tracings from electrophysiological studies (63.2%). The majority (55.2%) said that are unaware of legal data protection rules in their countries. IM apps are used by medical professionals worldwide to share and discuss clinical data and are preferred to many other methods of data sharing and are often used to share many different types of clinical data. They are perceived as a fast and easy way of communication, but medical professionals should be aware of the appropriate use of IM to prevent legal and privacy issues.