Instant Messaging Services Research Articles

Industry 4.0 critical skills and career readiness of ASEAN TVET tertiary students in Malaysia, Indonesia and Brunei

Industry 4.0 is a time of serious disruptions whereby monumental changes are happening in the world of work, in the ways we teach and learn, and in the ways that we live our lives. Increased automation coupled with artificial intelligence are making humans obsolete, for instance, in the manufacturing and service industries. Intelligent machines are useful but human beings are losing livelihoods or becoming trapped in the ‘gig economy’. This empirical study collected and examined qualitative data related to Industry 4.0 critical skills outlined by the World Economic Forum from ASEAN student leaders at five tertiary polytechnics in Brunei, Indonesia and Malaysia. ‘Netnography’ data collection instruments were employed namely online interviews and group discussions within a cloud-based instant messaging and VOIP service together with face-to-face focus group discussions, where permissible. Results do not look too promising with a number of the participants still in the dark about what skills they need to acquire for Industry 4.0 and how they must hone those skills before they enter an uncertain world of work in 2020 and beyond. Clearly, ASEAN nations must move fast, un-train and retrain tertiary students in the vital skills needed to survive and succeed in the post-Industry 4.0 era.

Risks Associated With Posting Content on the Social Media

This paper aims to analyze the risk actions carried out by children and teens in relation to what they post and share on social networking sites and instant messaging services. The research was conducted in accordance with a descriptive and exploratory methodology, using a 39-item questionnaire with a Likert-type response scale. The study analyzes a wide range of actions carried out on mobile devices by 856 children and teens aged between 9 and 17 years. The results reveal statistical differences in age and gender, with girls engaging in more risk actions that do not involve an express desire to harm other people. Snapchat is the most commonly-used app for inappropriate actions linked to the posting of content online. In conclusion, educational interventions must be improved in order to increase children's safety and level of digital competence.

Evaluating political parties: criterion validity of open questions with requests for text and voice answers

ABSTRACT The rise of smartphone surveys, coupled with technological advancements, provide new ways for measuring respondents’ political attitudes. The use of open questions with requests for voice answers instead of text answers may simplify the answer process and provide nuanced information. So far, research comparing the measurement quality of text and voice answers is scarce. We therefore conducted an experiment in a smartphone survey (N = 2,402) to investigate the criterion validity of text and voice answers. Voice answers were collected using a JavaScript- and PHP-based voice recording tool that resembles the voice messaging function of Instant-Messaging Services. The results show that the open questions with requests for text and voice answers differ in terms of criterion validity. More specifically, the findings indicate that voice answers result in a somewhat higher criterion validity than their text counterparts. More refined research on the measurement quality of text and voice answers is required in order to draw robust conclusions.

Los pueblos indígenas son parte de la solución

La pandemia de coronavirus pone de manifiesto el modelo de sociedad que comenzó a imponerse a nivel mundial a partir del siglo XVII (de Souza Santos 2010). Una de las características esenciales de este modelo es la apropiación violenta y devastadora de la naturaleza, de los “bienes comunes”, de “nuestro hogar común”, de “nuestra madre tierra”, en términos de los pueblos indígenas, cuyos sistemas de valores/cosmovisiones/ontologías orientan las relaciones hacia la alteridad humana y no humana en términos de reciprocidad/don/protección y no de producción y apropiación depredatoria. De allí que aparezca la expresión “los pueblos indígenas son parte de la solución” para dar cuenta de que sus prácticas y conocimientos colectivos-comunitarios constituyen alternativas de vida que pueden aportar a la reducción de fenómenos como el calentamiento global, la pérdida de biodiversidad, la ocurrencia cada vez más frecuente de eventos climáticos extremos y el brote de epidemias y pandemias como la ocasionada por el virus SARS-CoV-2. Esta situación, que conmociona al mundo entero, nos convoca a aunar esfuerzos para enfrentar los nuevos desafíos que plantea y los viejos problemas que agudiza.
 En el caso de los pueblos indígenas de Argentina, los efectos de la pandemia han exacerbado las complejas situaciones que estos colectivos venían enfrentando en torno a la salud, la educación, el ambiente, la alimentación, el trabajo, el acceso a la información, la judicialización, la criminalización y el racismo. Esto plantea la necesidad de profundizar en el conocimiento de las formas en que se han agravado desigualdades preexistentes, a los fines de proponer medidas concretas para su atención. A su vez, las comunidades indígenas están cumpliendo con mucho esfuerzo la medida de Aislamiento Social Preventivo y Obligatorio (ASPO) establecida por Decreto 297/2020, movilizando y desplegando saberes y prácticas colectivas-comunitarias ante la preocupación por adecuar su dinámica sociocultural a los requerimientos de este decreto. Elaboramos entonces el proyecto “Saberes y prácticas indígenas en un contexto de emergencia sanitaria: aportes a la salud, la educación y el ambiente en el marco de la planificación de estrategias de control, prevención y monitoreo del covid-19”, a los fines de profundizar en el conocimiento y evaluación del impacto del ASPO en los pueblos indígenas, pero también y fundamentalmente, para reconocer y registrar conocimientos y prácticas que -fundadas en el don y la reciprocidad- pueden constituir, en este estado de las cosas, un aporte a la resolución de problemáticas emergentes y al diseño e implementación de programas sociales que los involucren. Para ello hemos propuesto una metodología que prioriza el respeto y el compromiso con los sujetos junto a los cuales construimos conocimiento y, dados los sabidos condicionamientos que restringen hasta hoy la circulación y reunión de personas en todo el territorio nacional, la puesta en marcha de técnicas propias de una “etnografía digital” que nos permitirá alcanzar los objetivos propuestos respetando las medidas preventivas: observación y entrevistas “a distancia” mediadas por distintas tecnologías (plataformas de video conferencia, servicios de telefonía y mensajería instantánea, correos electrónicos, redes sociales, entre otras.).
 Los pueblos indígenas deben formar parte de la planificación de estrategias de control, prevención y monitoreo del COVID-19. No se puede y no se debe subestimar el valor de sus prácticas y conocimientos, que revisten una singular importancia en esta coyuntura de emergencia sanitaria, al representar otras posibles formas de “cuidarse entre todos”. Y, en este sentido, son esenciales también para encontrar soluciones a futuro, es decir, para pensar otras emergencias en la pospandemia.

The Quality of Video Communication in Encrypted Traffic

Abstract The rapid development of network and computer technologies creates opportunities for offering advanced broadband multimedia services to a growing number of end users. Instant messaging and group communication services based on real-time video transmission based on global Internet resources are the most popular. The basic challenge related to the implementation of video transmission services is to ensure an appropriate level of quality and security (Quality & Security). The article presents a multi-criteria assessment of the impact of encryption protocols for multimedia video transmissions on the perceived quality of QoE (Quality of Experience) service implementation. The presented measurement method together with the proposed research methodology create the possibility of determining the likelihood of video service availability with accepted QoE in heterogeneous networks.

Characteristics of viral messages on Telegram; The world’s largest hybrid public and private messenger

Telegram is a new Instant Messaging application providing key features for both public and private messaging. Telegram is similar to group broadcast or micro-blogging platforms, while on the other hand, it has features of ordinary Instant Messaging applications such as WhatsApp. In this paper, investigating a real dataset crawled from Telegram, we provide several observations which can explain the information flow, business model of content providers, and social sensing aspects of Telegram. The crawled dataset which is manually labeled by six persons contains two months of public messages of selected Telegram channels. Moreover, we introduce the viral messages in instant messaging services and propose formal definition of these messages as well as deeply analyzing their characteristics and features. Detection of virality characteristics of messages in Telegram can be beneficial for both end-users and digital marketers. Consequently, we propose statistical and word embedding approaches to detect viral messages and their sentiment and message category.Our experiments indicate that the word embedding approach can significantly outperform other baseline models.

Factors Affecting Sustainable Purchase Intentions of SNS Emojis: Modeling the Impact of Self-Presentation

To promote more sustainable consumption of Social Networking Service (SNS) emojis, it is necessary to understand the relationships between social psychological antecedents and SNS users’ intention to purchase emojis. This study aimed to investigate motivational factors affecting users’ intentions to purchase SNS emojis. We examined SNS users of Kakao Talk, the most widely used instant messaging service in South Korea, and investigated the relationships among five latent constructs: Self-presentation, symbolic values, playfulness, purchase intentions, and need for uniqueness. The results of this study indicate that self-presentation does not directly affect the intention to purchase emojis (β = 0.10, p > 0.05). Rather, self-presentation positively influences purchase intention through the mediating path of SNS users’ perceived symbolic value (β = 0.60, p < 0.001) and playfulness (β = 0.35, p < 0.001) to purchase intention (β = 0.29, p < 0.001; β = 0.37, p < 0.001). Further, symbolic value affects playfulness (β = 0.56, p < 0.001), which in turn leads to consumers’ intentions to purchase emojis. This study highlights that SNS users’ need for uniqueness functions as a moderator in the relationship between self-presentation and their intentions to purchase emojis.

Online information grounds by urban newcomers in China

AbstractNowadays, many Chinese cities have experienced “population inversion,” migrants have become the majority population of some Chinese cities. To gain insights into the urban newcomers' online information ground (OIG) in China, we interviewed 10 urban newcomers in China though Wechat (an instant messaging service) and employed content analysis to analyze what are the characteristics of Chinese urban newcomers' OIG. The preliminary findings show that the online task‐forced group is an extension of information ground; OIG becomes the main information resource for urban newcomers and helps them settle down quickly; OIG is relatively temporary.

Peningkatan Manajemen Informasi Organisasi dengan Memanfaatkan Website

Girirupo Youth Generation is a social organization that has the aim to advance the village of Girirupo in particular and all levels of society in general. The organization has internal and external activities. Internal activities involve active members of the organization, while external activities involve non-governmental organizations. In business processes these organizations have a lot of data that is processed into information. The management of this information is carried out by recording regularly using books. The information generated is passed on to members and the community through word of mouth, instant messaging services, as well as WhatsApp groups owned by the organization. Management and delivery of information has not been done in a structured. The ability of organizations to manage data and information becomes more effective and structured after training in information management. The ease and speed in delivering information can also be realized by having an organization's website, namely girirupomuda.com.

Infodemia y COVID-19. Evolución y viralización de informaciones falsas en España

Introducción: La verificación de la información supone un reto democrático especialmente en periodos de excepcionalidad y crisis. Objetivo: Analizar el tipo de bulos identificados durante la pandemia del COVID-19 según su temática, fecha de verificación, canales de distribución, intencionalidad, viralización en otros países e identificación de sus promotores. Metodología: Se han analizado 166 bulos reportados por la organización Maldita.es a la plataforma de verificación colaborativa LatamChequea desde el 14 de febrero al 15 abril de 2020. Resultados: Entre los principales resultados destaca la alta presencia de bulos en torno a contagios y medidas de prevención. Conclusiones: El aumento de la desinformación se desarrolla en paralelo a la evolución de la pandemia, destaca la viralización de los bulos mediante redes sociales y servicios de mensajería instantánea, además de su alcance internacional y la alta dificultad para identificar a sus promotores.

Targeted client communication via mobile devices for improving sexual and reproductive health.

Targeted client communication via mobile devices for improving sexual and reproductive health.

A Relationship-Centered and Culturally Informed Approach to Studying Misinformation on COVID-19

The panic and anxiety that accompanies a global pandemic is only exacerbated by the spread of misinformation. For COVID-19, in many parts of the world, such misinformation is circulating through globally popular mobile instant messaging services (MIMS) like WhatsApp and Telegram. Compared to more public social media platforms like Facebook and Twitter, these services offer private, intimate, and often encrypted spaces for users to chat with family members and friends, making it difficult for the platform to moderate misinformation on them. Thus, there is an enhanced onus on users of MIMS to curb misinformation by correcting their family and friends within these spaces. Research on understanding how such relational correction occurs in different parts of the globe will need to attend to how the nature of these interpersonal relationships and the cultural dynamics that influence them shape the correction process. Thus, as people increasingly use MIMS to connect with close relations to make sense of this global crisis, studying the issue of misinformation on these services requires us to adopt a relationship-centered and culturally informed approach.

Where are the Students? Social and Learning Practices in Digital Settings

The aim of the study is to understand the role of social presence in digitally mediated learning processes and, consequently, to improve the design of the courses we teach at UNED. The spaces of greatest interaction between students are social networks and mobile instant messaging services, not only for social purposes but also for learning. That is why we are researching about students’ practices in those spaces while they are studying. In this paper, we present preliminary findings identifying if those social interactions happen within the online courses or in other digital spaces.

Pengembangan Sistem Diseminasi Prakiraan Cuaca Menggunakan Aplikasi Bot Telegram dengan Metode Webhook

An official weather forecast dissemination application named @infoBMKG developed for Android and iOS by BMKG available since 2016. Following users behaviour on instant messaging service application, system development is necessary needed for accommodating request-based dissemination. The Telegram Bot feature with Webhook method is applied because of the efficiency on coding for initial setup in the development of Telegram Bot. Therefore, it allows fast response in sending reply to any request. There are three main menus in the design of the telegram Bot (@BMKGbot) displayed as Weather Forecast, Airport Weather, and Satellite Imagery. As results of performance testing, the average response time dissemination-request 2.54s for Weather Forecast, 2.76s for Airport Weather and 7.28s for Satellite Imagery. Bigger size of data disseminated in an image format of satellite imagery cause longer response time, however the performance testing obtain response times within satisfactory period and meet as expected. It is recommended to implement @BMKGbot at reliable hosting service on its operational environment for chasing users’ satisfaction with high availability services in term of weather forecast dissemination.

Use of smartphone-based instant messaging services in medical practice: a cross-sectional study.

Use of smartphone-based instant messaging services in medical practice: a cross-sectional study.

Genesis of methodological approaches to definition and organization of university information and education space

The paper presents the analysis of methodological approaches to the origin, formation and development of the ‘information and education space’ concept, and also notes the relevance of its application in contemporary society. The genesis of methodological approaches to the definition of an information and education space concept is based on a theoretical analysis and generalization of the philosophical, historical, pedagogical, sociological and cultural sciences, which made it possible to specify its essential content. It is indicated that the use of media resources, sites, instant messaging services acts as an organizational and pedagogical toolkit, which provides means for optimizing time management, managing on-line and off-line interactions as part of the learning process in present-day universities and colleges. The main purpose of this article is a brief analysis of a system-holistic, mental-emotional, personality-developing, socio-geographical, distance, and local-poster approaches to the essence of information and education space determination; and also the definition of this pedagogical phenomenon. The study has used various methods described in this paper: a hindsight analysis of domestic and foreign experience in the use of state-of-the-art IT solutions; theoretical methods; established pedagogical methods; empirical methods, an educational experiment; programmed learning techniques; interactive methods; forecasting methods; intuitive methods; methods of statistical data processing; methods for the study and generalization of contemporary pedagogical experience in the development of a personal information literacy in education. The result of the introduction of the methodological approaches described by the authors of this article to the organization of the educational information environment of the university was a positive dynamic in the development of information needs, reflection and self-assessment of educational and cognitive activities in the Internet environment, as well as assessing the ability of self-education and self-development among students of various profiles and areas of preparation.

A Design of Strategic Real-Time Marketing Model in Smart Cities Based on the Internet of Things in the Fourth Industrial Revolution

Real-time marketing is an influential factor in creating a high engagement audience and is identified as event-driven marketing by instantly connecting with the customer based on events. Modern audiences are more expectant than ever, and the time has come when no one waits 24 hours for an update. Instant forms of communication (e.g., short message service, instant messaging, and social media services) remind us of the need for real-time marketing. The present study aimed to design a strategic real-time marketing model based on the Internet of Things (IoT) in smart cities in the fourth industrial revolution (4IR) in order to enable timely action on events and triggers on digital channels to capture pure moments with automation platforms and analytical and cognitive tools. In the current research, we applied a mixed-method and grounded theory with a systematic approach attributed to Strauss & Corbin to analyze the data and designed a model using three open, axial, and selective coding techniques. Data were collected using library and snowball sampling methods. The questionnaire was provided to managers and specialists following the identification of dimensions, criteria, and related sub-criteria, and the results were analyzed in an independent t-test. Moreover, the dimensions and components were prioritized applying the AHP technique. According to the results, entering the era of the 4IR, social media and mobile phones has shifted the common paradigms and the realization of scientific myths. Destructive technological stimuli with exponential growth and super-tendencies resulting from these transformations will create new images in the media, which highlights the optimization of micro-moments at the time of need to express goals and turn them into the content.

Effects of Organizational Use of KakaoTalk, a Mobile Instant Messaging (MIM) Service, on Employees’ Attitudes toward Current Organization in Korea

Present-day organizations have become largely dependent on mobile instant messaging services (MIMs) for various organizational purposes. Focusing on the increasing use of MIMs in today’s organizations, this study aims to explain how different aspects of KakaoTalk, the most dominant MIM in Korea, influence employees’ attitudes toward their current employers, and how these attitudes impact the employees’ intentions to stay at their present workplaces. Overall, with the exception of one factor (satisfaction with KakaoTalk use), all other factors (perceived quality of information exchanged through KakaoTalk, belongingness through KakaoTalk, and KakaoTalk overload) significantly influenced employee’s attractiveness toward their current employers. Specifically, while KakaoTalk overload’s effect on perceived organizational attractiveness was negative, two other factors were positively associated with it. Perceived organizational attractiveness also strongly influenced employees’ intention to stay at their present workplaces. These findings contribute to expanding practical and theoretical understandings regarding the critical roles of MIMs in the efficient management of organizations in this hyperconnected society.

Forensic Analysis of Telegram Desktop-based Applications using the National Institute of Justice (NIJ) Method

Abstract
 The development of telecommunications has increased very rapidly since the internet-based instant messaging service has spread rapidly to Indonesia. Telegram application is one of the growing and well-known application services in Indonesia, Desktop or smartphone-based Telegram applications, it is very possible to use digital crimes by using services, user personal information, or by hacking the Telegram application. This study explains the stages of investigation of cybercrime cases that occurred in desktop-based telegram. The method used for this research refers to the stage of investigation that was carried out in previous studies, namely using the National Institute of Justice (NIJ) method with the stages of the preparation stage, the collection stage, the examination stage, the analysis stage, and the reporting stage. The media used in this study is a desktop-based Telegram application that is synchronized with an Android-based Telegram. In this process, the location of the log file, cache, and digital proof image file was obtained in the conversation of a desktop-based Telegram application. Digital forensic evidence obtained is expected to strengthen evidence of criminal cases in court in the form of digital evidence analysis results.
 Keywords: Telecommunications, Digital Forensic, Telegram, Investigation, Cybercrime

Use of smartphone-based instant messaging services in medical practice: a cross-sectional study.

Instant messaging services (IMS) are widely used in medical practice. To evaluate perceptions regarding use and usability of IMS within clinical practice and assess users' knowledge of the ethical and legal context involved in using IMS within medical practice. Cross-sectional study conducted in different hospitals and medical institutions in Minas Gerais, Brazil. Medical students, medical residents, primary care physicians and specialist doctors answered an online questionnaire regarding epidemiological data, graduation level and use of IMS for medical communication. Responses were collected over a five-month period and data were assessed using the IBM-SPSS software. 484 people answered the questionnaire: 97.0% declared that they were using IMS for medical-related purposes; 42.0%, to elucidate medical concerns every week; 75.0%, to share imaging or laboratory tests and patients' medical records; and 90.5%, to participate in clinical case-study private groups. Moreover, only 37.0% declared that they had knowledge of the legislative aspects of use of smartphones within clinical practice. Differences in the frequency of discussion of medical concerns within the daily routine between student/residents and general practitioners/specialists, and in the frequency of image-sharing and patient-guiding/assistance between students and medical doctors, were observed. Our results provide reliable proof that medical doctors and students use IMS, as a tool for clinical case discussions, interactions between healthcare providers and patients, or dissemination of knowledge and information. Nonetheless, because of limitations to the ethical and legal regulations, evidence-based discussions between authorities, academics and medical institutions are needed in order to fully achieve positive outcomes from such platforms.