Information Technology Innovation Research Articles

Persepsi Konsumen terhadap Transparansi Biaya Perbankan dan Pengaruhnya terhadap Pengelolaan Risiko Keuangan Bank

This study aims to examine the impact of banking fee transparency on financial risk management in Banyumas Regency. Focusing on five main variables—clarity of fee information, ease of information access, perceived fairness, customer satisfaction, and technological systems—the research involved 116 respondents utilizing digital banking services. A quantitative approach using survey methods was employed to identify causal relationships between independent and dependent variables. The analysis revealed that fee transparency significantly influences consumer trust and loyalty, which, in turn, affects the effectiveness of financial risk management. Ease of information access, customer satisfaction, and technological systems positively and significantly impact financial risk management. Conversely, perceived fairness of fees showed no significant influence. Simultaneously, the five variables collectively contributed significantly to supporting financial risk management. This study highlights the importance of information transparency and technological innovation in creating an inclusive, trustworthy, and sustainable banking system. The findings provide insights for financial institutions to design strategies that strengthen customer relationships and for regulators to develop policies promoting transparency and consumer protection. These efforts are expected to enhance public trust in the banking system and support overall financial stability.

Organizing vision revisited and reimagined for a changing world

Organizing vision (OV) theory, developed more than 25 years ago, posits a broad, diverse, and collective envisioning process at the heart of information technology innovation and diffusion. We revisit the theory and review more than 150 publications that have referenced the original paper, seeking to ascertain how the theory has been found useful in addressing innovation with information technology. We group and analyze these contributions according to how the promotion, reception, and enactment of organizing visions engage participants in bringing about change. In our review, we find that a varied group of some 46 technologies and their OVs have been studied. We consider how these contributions have also drawn from and spoken to related theories, topics, and literatures, finding that the influence of OV theory has largely been confined to the information systems field. Looking to the future, we address: (i) whether newer technologies in the changing digitized world are problematic for OV theory; (ii) how the overall engagement mechanism comprising promotion, reception, and enactment can be more deeply understood; and (iii) how OV theory can speak more effectively beyond traditional IS disciplinary bounds. Building especially on the more recent contributions, we propose a reimagining of the theory with which to guide its continued development and application.

For Myself or for Others? The Influence of Family Communication Patterns on Family Health History Communication and Online Health Information Seeking

With innovations in health information technology, there are increasing opportunities to search for health information online, with the potential to reduce health care costs and improve health outcomes for the family. This study aims to investigate how family communication processes influence online health information seeking for oneself (self OHIS) and for another person (surrogate OHIS). An online survey was conducted among 325 adults in China. The results showed that family conversation orientation was positively related to family health history (FHH) communication intentions, whereas family conformity orientation was negatively related to FHH communication intentions. Family conversation orientation was positively related to self and surrogate OHIS through the partial and masking mediation effects of FHH communication intentions, respectively. Family conformity orientation was negatively related to self OHIS through the full mediating effect of FHH communication intentions, while FHH communication intentions played a masking mediating role between conformity orientation and surrogate OHIS. Implications for extending family communication patterns research to health communication and cultural forces on OHIS are discussed.

Behavioural intention to adopt mobile trading apps: an integrated theoretical and digital framework, privacy concerns, and information richness model

This research investigates the transformative impact of mobile trading apps on the Indian financial landscape, particularly in the context of the unprecedented surge in DMAT (dematerialisation) accounts following the COVID-19 pandemic. Due to the advancement of online platforms and fast internet connectivity, stock exchanges across the globe have seen a dramatic inflow of retail investors and brokerage firms. The choice of using a particular mobile trading app draws significant importance because various factors determine the ability and ease of use of a specific app. The study underscores the role of FinTech services, particularly mobile trading apps, in revolutionizing stock trading by offering real-time access, increased trading activity, and enhanced features. Despite the proliferation of research on FinTech apps, a notable gap exists in understanding the adoption dynamics of mobile trading apps, especially in the Indian context. To address this gap, our research applies an adapted and extended version of the Unified Theory of Acceptance and Use of Technology (UTAUT-3) framework to examine the factors influencing investors’ intentions and usage of mobile trading apps. We introduce novel elements such as information richness and privacy concerns, which are crucial in the financial domain. A convenient sample size of 573 actively brokerage app-using respondents was selected to investigate and conclude the consumers’ behavioural intention to use mobile trading apps. The findings highlight the significant impact of practical value, effort expectancy, social influence, hedonic motivation, trust, information richness, privacy concerns, facilitating conditions, and personal innovativeness in IT (Information technology) on investors’ intentions to use trading apps. These factors influence behavioural intentions and mediate the relationship between various constructs, emphasizing their multifaceted roles in shaping user perceptions. Theoretical implications of the research contribute to extending the UTAUT-3 model and providing a comprehensive framework for examining technology adoption in the financial domain. Moreover, practical implications guide developers, financial institutions, and policymakers in creating secure, user-friendly, and information-rich mobile trading systems. While acknowledging sampling and self-reported data limitations, this research lays the groundwork for future longitudinal studies. It encourages the exploration of diverse FinTech services to gain a holistic understanding of adoption dynamics in the evolving financial technology landscape. This study adds empirical knowledge to mobile trading app adoption and catalyzes further research, shaping the trajectory of FinTech studies and practical applications in the ever-evolving financial ecosystem.

Les enjeux des nouvelles technologies numériques sur le système de santé marocain : Cas du service de cardiologie -B- du Centre Hospitalier Universitaire Ibn Sina (CHUIS) Rabat

We live in the era of information technology (IT) innovations in the health sector, this has led to the appropriation of new organizational models which are profoundly changing the practice of medicine. Our study aims to determine the challenges of new digital technologies in the Moroccan health system, the case of the cardiology department - B - of the Ibn Sina University Hospital Center. This is a single-center observational descriptive-analytical study carried out at the level of the cardiology department - B- for 6 months, from September 1, 2022. Questionnaires were distributed in paper form to staff-affiliated medical doctor or carrying out their internships, using a digital device within the service. Thirty-one (31) responses were collected, with a participation rate of 78%; the age of the respondents varies between 21 to 55 years with an average of 30.3± 8.71 years with a female predominance of 67.7% and almost half of the health professionals in our sample 42% were residents. The most deployed digital device is the Hospital Information System (HIS) in 80.6%; 93.5% of respondents noted that saving of time is one of the advantages of telemedicine and 71% of respondents who affirmed that the better monitoring of patients located in isolated areas in order to avoid forgoing care. 74.2% of respondents considered that technical problems constituted an obstacle to the deployment of remote procedures; compared to 22.2% for a weak diagnosis; 64.5% of respondents noted that training would be a major lever for integrating more remote activities into their practices and 54.5% of respondents are in favor of adapted time slots. The benefits perceived by respondents of these digital tools are numerous, although there are obstacles preventing digital transformation from reaching its full potential. The use of new digital technologies in this health sector responds to positive challenges in terms of organizational and educational efficiency; this requires the coordination of all stakeholders. The cardiology department -B - is a space conducive to the implementation of new digital technologies.

Future Relevance of Innovative Information Technology in External Auditing and the Gap Between the Expertise in Sri Lanka

This study addresses a critical empirical gap by investigating the perceptions of external auditors in Sri Lanka regarding their current expertise and the future relevance such expertise in terms of innovative information technology (IT) in external auditing. The research also assesses whether discrepancies exist between auditors’ current IT capabilities and the expected expertise of emerging IT technologies. Additionally, it explores how specific auditor characteristics influence IT competence and perceptions of future relevance. A structured questionnaire was administered to a sample of 200 external auditors from both Big Four and non-Big Four firms, and the data were analyzed using descriptive and inferential statistical techniques. The findings indicate that while auditors acknowledge the growing importance of IT, a significant gap persists between their existing expertise and the skills required to adopt future IT tools effectively. This gap is most pronounced for advanced technologies such as machine learning, process mining, and robotic process automation. On the other hand, regression analysis highlights that work experience and hierarchical position of external auditors significantly influence IT knowledge and perceptions of relevance. Conversely, demographic factors such as age, gender, education, and firm size did not show a significant impact. The study underscores the need for targeted professional development, particularly for senior auditors, to bridge the technological gap. The results suggest that regulatory and educational bodies should implement strategic initiatives to ensure external auditors are equipped to meet the evolving demands of the audit profession in a rapidly changing technological landscape.

INNOVATIVE INFORMATION TECHNOLOGIES IN ELECTION POLITICAL COMMUNICATIONS

The article delves into the transformative role of digital technologies in modern electoral campaigns. The author emphasizes the role of social media in shaping public opinion. The study uses examples such as Joe Biden’s and Kamala Harris’s campaigns to illustrate how these tools can enhance visibility and engagement. The article notes that while social media significantly impacts voter awareness and fundraising, it does not guarantee electoral victories. Mobile applications are highlighted as another critical component of political strategies. The study examines India’s Namo app, which showcases how technology can foster direct communication between political leaders and citizens while collecting valuable data for campaign strategies. The author also addresses the risks associated with these technologies. The use of AI to create deepfakes and spread disinformation poses ethical and security challenges. The text concludes that while digital technologies offer immense opportunities for enhancing electoral communication, they also require robust ethical guidelines and regulatory oversight. By analyzing various tools, practices, and case studies, the article underscores the dual role of innovative information technologies in electoral communications: as catalysts for engagement and as potential vectors for manipulation. This duality necessitates a balanced approach that leverages technological benefits while safeguarding democratic principles.

Continuity and sustainability of care in family medicine: Assessing its association with quality of life and health outcomes in older populations—A systematic review

Background Continuity of care is a core principle of family medicine associated with improved outcomes. However, fragmentation challenges sustaining continuous relationships. This review aimed to provide timely and critical insights into the benefits of continuity and sustainability of care for older adults. Methods PubMed, EMBASE, CINAHL, Cochrane Library were systematically searched for studies on continuity/sustainability models in family medicine and effects on older adults. 14 studies met inclusion criteria for final synthesis. Quality was assessed using ROBINS-I. Outcomes were narratively and thematically synthesized. Results Greater continuity of care was consistently associated with reduced healthcare utilization including lower emergency department visits and hospitalizations. Continuity also correlated with improved chronic disease management, care coordination, patient-reported experiences, and quality of life. Patient-centered medical homes and care coordination models showed potential to strengthen continuity and sustainability. Thoughtful telehealth integration and technology tools augmented continuity. Conclusion Continuous healing relationships are vital for patient-centered care of older adults. While current fragmentation challenges sustainability, innovations in primary care teaming, coordination, telehealth, and health information technology can extend continuity’s benefits. Realizing improvements requires system-wide reorientation toward relationships and whole-person care.

Real-Time Triage, Position, and Documentation (TriPoD) During Medical Response to Major Incidents: Protocol for an Action Research Study.

There is a need to address the implementation of technological innovation into emergency medical services to facilitate and improve information exchange between prehospital emergency care providers, command centers, and hospitals during major incidents to enable better allocation of resources and minimize loss of life. At present, there is a lack of technology supporting real-time information sharing in managing major incidents to optimize the use of resources available. The aim of this protocol is to develop, design, and evaluate information technology innovations for use in medical response to major incidents. This study has a qualitative action research design. This research approach is suitable for developing and changing practice in health care settings since it is cyclical in nature and involves development, evaluation, redevelopment, and replanning. The qualitative data collection will include workshops, structured meetings, semistructured interviews, questionnaires, observations, and focus group interviews. This study assesses the use of a digital solution for real-time information sharing by involving 3 groups of indented users: prehospital emergency care personnel, hospital personnel, and designated duty officers with experience and specific knowledge in managing major incidents. This study will explore end users' experiences and needs, and a digital solution for prehospital and hospital settings will be developed in collaboration with technology producers. The trial implementation and evaluation phase for this study is from April 2024 to May 2026. Interviews and questionnaires with end users were conducted during the planning phase. We have performed observations in connection with 2 major exercises in April 2024 and November 2024. The outcome of this analysis will form the basis for the design and development of a new information technology system. We aim to complete the observations in training sessions and exercises (phase 3) by September 2025, followed by modification of the technology solutions tested (phase 4) before dissemination in a scientific journal. This protocol includes several methods for data collection that will form the basis for the design and development process of a digital solution for real-time information sharing to support efficient management in major incidents based on the experiences and requirements of end users. The findings from this study will contribute to the limited research on users' perspectives and the development of digital solutions for real-time information during major incidents. PRR1-10.2196/57819.

Integrating Citizen Participation in the Development of New ICT Services for Smart Cities

The transition of cities towards a smarter approach significantly benefits from citizen participation in the development and implementation of innovative information and communication technology (ICT) products and services. Despite the emergence of various initiatives in recent years aimed at guiding the development of smart cities, there is still a lack of effective strategies to actively engage citizens, businesses, and educational institutions during the creation of these products and services. This study describes a set of practices that includes four co-creation techniques to facilitate the effort of software system development in collaboration with citizens and other stakeholders. The SEMAT standard is used to create and represent a method in which these practices are distributed across four stages: focus, definition, development, and validation. In each stage, a practice is proposed that incorporates a co-creation technique and complementary activities from various software engineering disciplines to promote active citizen participation; stimulate idea generation; and facilitate the creation of necessary documents and components for the development of the desired software system, including design systems, code files, conceptual representations, and technical diagrams, among others. Finally, the applicability and completeness of the method are validated through expert consultation in the fields of software engineering and smart cities. Recognized procedures are followed to obtain qualitative and quantitative results, such as improvement actions (addition or removal of elements), levels of consensus or acceptance, and opportunities for future work.

Planning Blue–Green Infrastructure for Facing Climate Change: The Case Study of Bucharest and Its Metropolitan Area

Planning for a green–blue infrastructure system around big cities, having the shape of a belt, to connect natural areas—such as green spaces, water, and agricultural land—is a solution for mitigating the challenges of climate change and urban sprawl. In this context, this study presents an innovative information technology solution for assessing the connectivity of the green and blue areas in the metropolitan area of Bucharest, Romania. The solution is to try to stop the sprawl of Bucharest into the adjacent rural areas and answer the need for a green infrastructure providing ecosystem services. The methodology uses datasets compatible with the European databases on environmental issues, CORINE Land Cover 2018 and Urban Atlas, and two tools in the ArcGIS PRO 2.9 software package, namely Cost Raster and Cost Connectivity. Based on the results, we developed a framework for implementing a strategy for the green–blue infrastructure for the Bucharest metropolitan area. Our methodology is a starter for planning a green–blue belt for the metropolitan area of Bucharest and a model of good practice in terms of making green–blue infrastructure part of urban and territorial planning.

Innovative IT solutions in health and sport - the importance of wearable devices, Internet of Things, artificial intelligence and Big Data

Healthcare faces a significant shortage of human and financial resources. One way to overcome this is to focus on preventive medicine, through the promotion of sport and the use of advanced IT (Information Technology) tools in healthcare. These tools include wearables, the IoT (Internet of Things), Big Data and AI (artificial intelligence). This narrative review article aims to present the current state of the art in the field to support the processing of literature at the beginning of new researches by reviewing the major literature focusing on three of the data management’s functions: data collection, storing and processing. To quantify the studies, queries were run on ScienceDirect, PubMed, Web of Science, Google Scholar databases. The keywords used in the queries were "Internet of Things", "Big Data", "Artificial intelligence" and "Wearable devices" complemented by the terms "health" and "sports" so a total of 8 queries were run on each database. We selected only scientific articles which contain concrete results, present ICT tools used in health or sport, and were fully available from our institution's network so we examined 35 articles. The results of the queries show that in most cases more than 50% of the literature was published since 2019, so the topic is currently a highly researched area. On average, 59.57% of all published works were published from 2019 in Science Direct, 74.49% in PubMed and 77.18% in Web of Science. The above-mentioned IT tools on health and sport is significant. Their importance is most notable in the advancement of preventive medicine and innovation in medical research.

The Influence of Innovation Strategy and Information Technology on Competitive Advantage with Employee Creativity as a Moderating Variable

Studi ini menyelidiki dampak strategi inovasi dan teknologi informasi terhadap keunggulan kompetitif, dengan fokus pada kreativitas karyawan sebagai variabel moderasi. Tujuan utama adalah untuk memahami bagaimana kreativitas karyawan mempengaruhi efektivitas strategi inovasi dan investasi teknologi dalam meningkatkan keunggulan kompetitif. Desain penelitian kuantitatif digunakan, dengan pendekatan survei dan data yang dikumpulkan dari 200 responden melalui Google Forms, dengan 178 tanggapan yang valid dianalisis. Model Persamaan Struktural (SEM) menggunakan Smart PLS digunakan untuk menguji hubungan yang dihipotesiskan. Temuan menunjukkan bahwa baik strategi inovasi maupun teknologi informasi berdampak positif terhadap keunggulan kompetitif. Secara khusus, kreativitas karyawan memoderasi hubungan ini, secara signifikan meningkatkan efektivitas baik strategi inovasi maupun investasi teknologi dalam mencapai keunggulan kompetitif. Hasil ini menyoroti peran penting kreativitas karyawan dalam meningkatkan manfaat yang diperoleh dari inovasi dan teknologi. Studi ini berkontribusi pada literatur dengan menunjukkan interaksi antara strategi inovasi, teknologi informasi, dan kreativitas karyawan dalam mendorong keunggulan kompetitif. Ini menekankan pentingnya mengembangkan tenaga kerja yang kreatif untuk memaksimalkan hasil dari investasi inovasi dan teknologi. Temuan ini menawarkan implikasi praktis bagi organisasi yang ingin memanfaatkan kemampuan strategis dan teknologi mereka secara efektif dan memberikan dasar untuk penelitian di masa depan di bidang ini.

RCEP: Development of China-Japan-Korea Digital Economy and trade strategies of digital trade

Currently, information technology innovation is advancing day by day; digital, intelligent, networks are booming, and in terms of the current situation, China, Japan, and South Korea are still facing some problems to be solved in the development of digital trade, and digital technology can shine when meeting the relevant issues. Although predecessors have conducted many related studies on the development of digital trade between China, Japan, and the ROK, there are still debates about how to solve the new problems facing China, Japan, and the ROK and how to face the challenges in the development of digital economic and trade exchanges. To this end, based on the development trend of China, Japan, and South Korea in the field of digital trade, according to the economic and trade characteristics of China, Japan, and South Korea under the "RCEP,” this paper deeply analyzes the common problems faced by the three countries and predicts their development direction. Accelerating the development of digital trade benefits the comprehensive development of China, Japan, and the ROK and plays a huge role in promoting economic globalization. By accelerating the transformation and upgrading of digital technology, strengthening the collaboration between digital rules and creating a new growth space; second, continuing to deepen the economic and trade cooperation between China, Japan, and South Korea, opening up new channels of economic and trade cooperation, and promoting new forms, models, and exchanges.

Exploring liminal experience of entrepreneurs in information and communication technology innovation in underdeveloped regions

Research on information and communication technology (ICT) innovation highlights its crucial role in fostering socioeconomic development in underdeveloped regions. Prior studies have shown that the unique context of these regions can present significant challenges, which often lead to project failure. These studies generally examined the phenomenon at the organizational and societal levels, offering limited insights at the individual level, especially on how challenges are dealt with by entrepreneurs. By analyzing two ICT innovation projects in Bangladesh, we explore how entrepreneurs appropriate these challenges and suggest innovative solutions to achieve desired project outcomes. Drawing on the concept of “liminality,” we develop a process model that depicts how entrepreneurs adapt to contextual challenges and establish contextualized practices for successful ICT innovations. We discuss the strategies used by entrepreneurs for path creation during this process and highlight the importance of digital technologies in supporting these strategies. We then outline the implications of our findings for research on ICT innovation in underdeveloped regions.

Analysis Results and Impact of the Sekolah Penggerak Program at Kolese Xaverius Ambon High School

This study describes the results and impact of the Sekolah Penggerak program at Kolese Xaverius Ambon High School. The focus of the research is four dimensions, including: Sekolah Penggerak program preparation, Sekolah Penggerak program planning, Sekolah Penggerak program implementation as well as results and Sekolah Penggerak program impacts. This research uses a descriptive-analytical approach used to describe in depth research problems to describe descriptively the phenomena that occur in the field. The participants this research were the school principal and deputy head of curriculum. The data collection techniques used were assessment rubrics, observation, free interviews and documentation studies. Data analysis was carried out descriptively (quantitative and qualitative). The results of data analysis in all dimensions obtained the results: 100%+92%+72%+87.5=351.5%/4= 88%. These results are in the category: (75% < The results of the analysis of dimension 1: Driving School Preparation obtained 100% results. These results are in the category (75% < X ≤ 100% = 4) meaning very good. Results of data analysis on dimension 2: Sekolah Penggerak program Arrangement, obtained a result of 92%. These results are in the category (75% < X ≤ 100% = 4) meaning very good. Results of analysis of dimension 3: Sekolah Penggerak program implementation the drive obtained a yield of 72%. These results are in the category (50% < X ≤ 75% = 3) which means good. Results of data analysis on dimension 4: Sekolah Penggerak program results and impact a result of 87.5% was obtained. These results are in the category (75% < X ≤ 100% = 4) meaning very good. The results obtained include: the school principal has become a role model by implementing team leadership, understanding assessment, learning tools, innovative learning models and information technology this has implemented differentiated learning, both content, process and product differentiation. There has been an increase in literacy, numeracy, character and school reports. Perceived impact: Energy used for partner schools, one student Kolese Xavier Ambon High School passing the selection and getting a scholarship to study in the United States, enthusiasm for entering high school, the trend of students graduating and entering their favorite college. Keywords: analysis, Sekolah Penggerak Program, leadership, assessment, school principal

Modelling capability factors of logistics industry based on ISM-MICMAC

Supply chain disruptions and global pandemics have revealed vulnerabilities within the logistics industry in recent years. Consequently, there has been a growing emphasis across various industries on enhancing logistics capabilities. The focus on improving logistics performance through capability factors has shifted the paradigm toward prioritizing these factors. In light of this transition, this study develops a structural model to identify the logistics capability factors (LCFs) that contribute to logistics performance. To define the interrelationships and interdependencies among LCFs, expert-based interpretive structural modeling (ISM) combined with cross-impact matrix multiplication applied to classification (MICMAC) is used. A complex ISM model and a MICMAC diagram, based on driving and dependency power, are constructed to determine and categorize LCFs. The findings indicate that the demand management interface (DMI) of service capability is a pivotal factor in enhancing logistics capability, followed by the significance of information management and technological innovation capabilities. The results of this study have several implications for understanding the relationships among LCFs and for extending knowledge through the application of the ISM-MICMAC technique. Both theoretical and managerial insights are highlighted, providing guidance for supply chain leaders and operational managers.

Analysis of achievements and prospects for the use of innovative technologies in the study of the history of Ukraine

The current trends in digitalisation of education have a significant impact on the study of the humanities, including history. The purpose of this article is to analyse the achievements in the use of innovative technologies in the study of Ukrainian history and to determine their impact on the quality of education. The realisation of this task is based on the use of the method of content analysis of scientific literature selected using the PRISMA methodology. The results of the study show that interactive technologies are quite effective in teaching the history of Ukraine. VR and AR are important tools that allow students to more effectively perceive complex historical material. The use of online platforms and social media contributes to the dissemination of historical knowledge, providing access to lectures by leading historians, interactive tasks, online conferences, etc. A number of problems have also been identified on the way to introducing innovative technologies in history teaching. First of all, it is the high cost of equipment and maintenance, the resistance of some teachers to innovations, etc. The conclusions note that the use of innovative information technologies in the study of the history of Ukraine significantly expands the possibilities of the educational process.

Digital Twin-assisted anomaly detection for industrial scenarios

Industry 5.0 is the current industrial paradigm that inherits the technological diversity of its predecessor, Industry 4.0, but includes three priority goals: (i) resilience, (ii) sustainability and (iii) human-centeredness. Through these three goals, Industry 5.0 pursues a more far-reaching digital transformation in industrial ecosystems with high protection guarantees. However, the deployment of innovative information technologies for this new digital transformation also requires considering their implicit vulnerabilities and threats in order to avoid any negative impacts on the three Industry 5.0 goals, and to prioritize cybersecurity aspects so as to ensure acceptable protection levels. This paper, therefore, proposes a detection framework composed of a Digital Twin (DT) and machine learning algorithms for online protection, supporting the resilience that Industry 5.0 seeks. To validate the approach, this work includes several practical studies on a real industrial control testbed to demonstrate the feasibility and accuracy of the framework, taking into account a set of malicious perturbations in several critical sections of the system. The results highlight the effectiveness of the DT in complementing the anomaly detection processes, especially for advanced and stealthy threats.

Current Status of Application of Information Technology in Solving Administrative Procedures of People's Committees of Wards and Communes in Viet Tri City

For the provision of online public administrative services in Vietnam, information technology is identified as both a requirement and the most important solution to implement the goals and contents of the administrative reform and modernization process in management. The article presents the current status of information technology application in handling administrative procedures of ward-level People's Committees in Viet Tri city, and at the same time points out the causes of the current situation to continue to have innovations in information technology to improve the quality and efficiency of this service.