Provision Of Innovative Services Research Articles

Comments on Developing the Administration’s Approach to Consumer Privacy

Although the US does not have a single, omnibus, privacy regulation, this does not mean that the US does not have “privacy law.” In the US, there already exist generally applicable laws at both the federal and state level that provide a wide scope of protection for individuals, including consumer protection laws that apply to companies’ data use and security practices, as well as those that have been developed in common law (property, contract, and tort) and criminal codes. In addition, there are specific regulations pertaining to certain kinds of information, such as medical records, personal information collected online from children, credit reporting, as well as the use of data in a manner that might lead to certain kinds of illegal discrimination. Getting regulation right is always difficult, but it is all the more so when confronting evolving technology, inconsistent and varied consumer demand, and intertwined economic effects — all conditions that confront online privacy regulation. Given this complexity, and the limits of our knowledge regarding consumer preferences and business conduct in this area, ICLE’s evaluation suggests that the proper method of regulating privacy is, for now at least, the course that the Federal Trade Commission (FTC) has historically taken: case-by-case examination of actual privacy harms, without ex ante regulations, coupled with narrow legislation targeted at problematic uses of personal information. Many (if not most) services on the Internet are offered on the basis that user data can, within certain limits, be used by a firm to enhance its services and support its business model, thereby generating benefits to users. To varying degrees (and with varying degrees of granularity), services offer consumers the opportunity to opt-out of this consent to the use of their data, although in some cases the only way effectively to opt-out is to refrain from using a service at all. Critics of the US approach to privacy sometimes advocate for a move to an opt-in regime (as is the case in the GDPR). But the problem is that “‘[o]pt-in’ provides no greater privacy protection than ‘opt-out’ but imposes significantly higher costs with dramatically different legal and economic implications.” In staunching the flow of data, opt-in regimes impose both direct and indirect costs on the economy and on consumers, reducing the value of certain products and services not only to the individual who does not opt-in, but to the broader network as a whole. Not surprisingly, these effects fall disproportionately on the relatively poor and the less technology-literate. U.S. privacy regulators have generally evidenced admirable restraint and assessed the relevant tradeoffs, recognizing that the authorized collection and use of consumer information by data companies confers enormous benefits, even as it entails some risks. Indeed, the overwhelming conclusion of decades of intense scrutiny is that the application of ex ante privacy principles across industries is a fraught exercise as each firm faces a different set of consumer expectations about its provision of innovative services, including privacy protections. This does not mean that privacy regulation should never be debated, nor that a more prescriptive regime should never be considered. But any such efforts must begin with the collective wisdom of the agencies, scholars, and policy makers that have been operating in this space for decades, and with a deep understanding of the business realities and consumer welfare effects involved.

Smart Silver Villages as part of Social Infrastructure for Older Adults in Rural Areas

Rural areas in the European Union are ageing faster than urban areas, in many cases due to outmigration of young cohorts. Social innovations based on the digital transformation of health care and social care delivery systems can support older adults to live autonomously and independently in their own communities and postpone or even prevent their having to enter a nursing home. Extension of these innovations in service provision to rural areas is the subject of this paper. Development of Smart Eko Social Villages presents opportunities for the development of new, digitally supported health and social infrastructure in rural areas. The innovations will enable a more efficient combination of the existing societal resources in the communities for the provision of health care and social needs to the ageing members of the society. They are dependent on the help of others due to illness or functional decline. On the supply side, new scientific (optimisation of the supply networks), organisational (self-managed communities) and technological innovations, like robotics, domotics, cyber physic systems (CPS) based on the Internet of Things and cloud computing, offer new utilities and create new businesses for the supply of goods and services to older people, and also provide new job opportunities for the younger residents. This paper aims to consider the development of Smart Silver Villages as part of social infrastructure in rural areas, supporting the autonomy and independence of the rural population in their old age.

Digitalization and its influence on service innovation

Problem setting. In today’s context, there is a digitalization of society, that is, the transition from offline to the online mode of existence of all spheres of humanity. The development of information technology and the deep penetration of the Internet into all areas of activity are deforming the markets for goods and services in their usual sense, affecting both consumers and business. The increase in the share of services is related to the increase in devices and applications with artificial intelligence that synthesize large amounts of data. Target of research. Research of innovative services in the prism of digitization and digitization of information, review of types of innovations and identification of varieties of innovative services by criteria. Life-cycle analysis of innovation in general and innovative services in particular. Analysis of recent researches and publications. Features of innovative development of the country, objects of innovative sphere were investigated by such legal scientists and economists as Atamanova Y., Zablotskaya R., Zadykhaylo D., Milash V., Shevchuk S. Article’s main body. In today’s economic environment, services related to the use of innovative processes are gaining ground. The impact of the innovation processes that occur when changing the technology from the fifth to the sixth on the services sector is to some extent greater than the impact on the material production. The Fourth Industrial Revolution is stepping up the provision of innovative services through the introduction of new innovation processes and the production of new high-tech goods. Economists distinguish four types of innovation: product, process, marketing and organizational. Innovative services can be provided in the application of product, process, marketing and organizational innovations and can be of two or more types. Conclusion and prospects for the development. The concept of economic and legal category “innovative service” is legally defined only as a kind of innovative products and has no fixed definition in any legal act. Therefore, in the light of the above, we propose to introduce changes in the current legislation and under innovative services as a kind of innovative products to understand the new competitive services that are provided in the application of innovation by the subjects of innovation and correspond to the life cycle of innovation.

Pecularities of the Corporate Events Organization

Relevance. Corporate holidays perform a significant motivating function. The main means of motivation were and remain material wealth. But this is not enough; support is also needed for the spiritual values of the members of the employing company.The purpose of the article is the scientific justification of the methodology of the organization features of a corporate holiday by the example of the organization of the celebration of the company’s anniversary in the GRK.Research methods combine the information systematization on the services’ list for organizing a company’s anniversary celebration in a gas distribution complex, comparing requirements for response measures, examining in more detail the material and technical base and personnel for the implementation of innovative services.Results. The influence of various factors and constituent components of the value-normative subgroup of the organizational culture of the company on the innovative services formation for organizing the celebration of the company’s anniversary in the GRK has been investigated. The above factors and components influence on the main stages formation of the provision ofinnovative services for the organization of the celebration of the company’s anniversary. A rational scenario of innovative services has been developed and the material and technical basis of the organization of the company’s anniversary celebration in hotel facilities has been substantiated.

Information Risks with Internet of Things in Cultural Creative Industry

Internet of Things (IoT) is characterized by various technologies, which are in accord to the provisioning of innovative services in innumerable application domains. In cultural creative industry, Internet of things has been widely practiced now, and will still have many creative potential in art work applications. In this consequence, the satisfaction of risk management requirements plays a fundamental role. Unfortunately, there is little objective, scientific research focused on evaluating the risks of security issues that result from information exchange among Internet of Things. In this study, the Grey Relational Analysis (GRA) is employed to identify and evaluate the risks of IoT. This research finds that Privacy, Access Control, and Trust are the top three risk factors. Using IoT in cultural creative industry is a new inevitable business trend, it is an unavoidable responsibility to our society to govern and constitute a healthy environment for all the related users.

Seeking Refuge: An Exploration of Unaccompanied Women, Minors from Somalia and Families from Pakistan Experiences of Services in Bangkok, Thailand

The number of unprotected urban refugees in Bangkok has grown over the past few years with new migrations of young women, men and families from Somalia and Pakistan. An urban environment can mean opportunity for some but for many the environment can increase vulnerability to exploitation and detention. This study aimed to explore refugees’ experiences in Bangkok, assess agencies’ service delivery models, and strengthen their capabilities to address service gaps. Participants were recruited using purposeful sampling and snowball. Using CBPR, focus groups discussion with Somali and Pakistani refugees (n=63) and individual interviews (n=42) were conducted. Agencies’ staff (n=23) were interviewed regarding challenges in providing services to refugees. Qualitative data analysis revealed four major themes: lack of basic need, problems with legal services, agencies revealed urgent need for shifting from emergency services towards long-term strategies given the protracted immigration status of urban refugees, and the need for a collaborative approach in service provision emerged as an urgent call. Implications to social work practice with urban refugees focusing on potentials for innovative service provision and collective agency responses are discussed.

Fuzzy Modelling for Human Dynamics Based on Online Social Networks.

Human mobility mining has attracted a lot of attention in the research community due to its multiple implications in the provisioning of innovative services for large metropolises. In this scope, Online Social Networks (OSN) have arisen as a promising source of location data to come up with new mobility models. However, the human nature of this data makes it rather noisy and inaccurate. In order to deal with such limitations, the present work introduces a framework for human mobility mining based on fuzzy logic. Firstly, a fuzzy clustering algorithm extracts the most active OSN areas at different time periods. Next, such clusters are the building blocks to compose mobility patterns. Furthermore, a location prediction service based on a fuzzy rule classifier has been developed on top of the framework. Finally, both the framework and the predictor has been tested with a Twitter and Flickr dataset in two large cities.

A software‐defined networking approach to improve service provision in residential networks

SummaryWithin the Internet service provider landscape, the residential gateway (RGW) plays a key role in service provision. The RGW should be an enabler for the provision of new and better services for residential users, but it is often instead an obstacle for innovation. This paper discusses how to improve the provision of innovative services and to increase the usability of residential networks by upgrading the residential gateway in alignment with the current paradigms of software‐defined networking (SDN) and network function virtualization. In this approach, SDN contributes by providing a fine‐grained control of the traffic and network function virtualization contributes by outsourcing traditional and specialized network functions running inside the RGW like routing or network address translation to the Internet service provider premises. Based on this approach, a management framework has been designed by considering 2 aspects: the involvement of the residential user in the management tasks through the provision of network management applications and the need to decouple network applications from the underlying SDN controller technology to encourage the development of innovative network applications. In addition, a virtualized management and networking domain has been defined to complement the approach and leverage cloud technologies. The advantages and challenges of this approach are analyzed based on a proof of concept development.

A policy enforcement framework for Internet of Things applications in the smart health

Abstract Internet of Things (IoT) is characterized by heterogeneous technologies, which concur to the provisioning of innovative services in different application domains. Introducing efficient mechanisms for collecting, processing, and delivering data generated by sensors, medical equipment, wearable devices, and humans, is a key enabling factor for advanced healthcare services. The adoption of IoT in smart health, however, opens the doors to some security concerns. In fact, by considering the confidentiality and sensitivity of medical data, a healthcare system must fulfill advanced access control procedures with strict security and data quality requirements. To this end, a flexible policy enforcement framework, based on the IoT paradigm, is defined hereby. It is able to face security and quality threats in dynamic large scale and heterogeneous smart hearth environments. As a key feature of the proposed framework, cross-domain policies have been defined using a specification language based on XML. In this way, it becomes possible to ease the management of interactions across different realms and policy conflicts. Moreover, to demonstrate the usefulness of the proposed approach, a running example, based on a smart health application, is detailed throughout the manuscript. This helps to highlight the different facets of the conceived enforcement framework. A preliminary performance analysis also demonstrates its feasibility in large scale environments.

KNOWLEDGE FOR INTELLIGENCE: DISCUSSING THE STATE AND THE ROLE OF BUILDING DATA IN ITALY

Abstract. The availability of integrated information on buildings is the premise for an effective assets management and the provision of innovative services to buildings users: such form of knowledge relies on the efficient exploitation of existing data, providing a complete overview on the state of buildings, and on the acquisition of real-time data flows, coming from sensor and mobile devices, reporting users behaviours. If, on the one hand, technology is progressively enabling the management of new huge streams of data, on the other hand the interconnection among traditional and well rooted datasets, the majority of which in charge of public administrations, is not always guaranteed. While, at European level, interoperability issues among public archives concerning buildings were properly addressed, and the relevance of geo-information is widely recognized, in Italy this process is still taking time to be undertaken. This paper discuss the current state of Building Information in Italy, outlining a possible path for the creation of a georeferenced Building Information System at municipal level, starting from the informative heritage available in existing databases, generated with different purposes and maintained by independent authorities: the idea is to solicit that digitalization process, started a decade ago with the “Digital Administration Code”, through the proposition of real use cases that might be implemented once that public data on buildings are profitably combined together.

KNOWLEDGE FOR INTELLIGENCE: DISCUSSING THE STATE AND THE ROLE OF BUILDING DATA IN ITALY

The availability of integrated information on buildings is the premise for an effective assets management and the provision of innovative services to buildings users: such form of knowledge relies on the efficient exploitation of existing data, providing a complete overview on the state of buildings, and on the acquisition of real-time data flows, coming from sensor and mobile devices, reporting users behaviours. If, on the one hand, technology is progressively enabling the management of new huge streams of data, on the other hand the interconnection among traditional and well rooted datasets, the majority of which in charge of public administrations, is not always guaranteed. While, at European level, interoperability issues among public archives concerning buildings were properly addressed, and the relevance of geo-information is widely recognized, in Italy this process is still taking time to be undertaken. This paper discuss the current state of Building Information in Italy, outlining a possible path for the creation of a georeferenced Building Information System at municipal level, starting from the informative heritage available in existing databases, generated with different purposes and maintained by independent authorities: the idea is to solicit that digitalization process, started a decade ago with the “Digital Administration Code”, through the proposition of real use cases that might be implemented once that public data on buildings are profitably combined together.

The relationship between business ethics diffusion, knowledge sharing and service innovation

Purpose – The purpose of this paper is to consider business ethics as a concept and behavior that is worthy of attracting more proponents, and to explore how the diffusion of business ethics can effectively promote service innovation in an organization. Design/methodology/approach – This study applies a quantitative research approach to 357 businesses in the travel and tourism industry on both sides of the Taiwan Strait. Findings – The results reveal that the increased visibility of business ethics activities in an organization strengthens its ability to display service innovation, with the condition that knowledge sharing actively occurs as the mediating variable. Originality/value – This study proposes a business ethics diffusion model that is advantageous for industries seeking innovations in service provision.

New horizons: Reablement - supporting older people towards independence.

As the overwhelming majority of older people prefer to remain in their own homes and communities, innovative service provision aims to promote independence of older people despite incremental age associated frailty. Reablement is one such service intervention that is rapidly being adopted across high-income countries and projected to result in significant cost-savings in public health expenditure by decreasing premature admission to acute care settings and long-term institutionalisation. It is an intensive, time-limited intervention provided in people's homes or in community settings, often multi-disciplinary in nature, focussing on supporting people to regain skills around daily activities. It is goal-orientated, holistic and person-centred irrespective of diagnosis, age and individual capacities. Reablement is an inclusive approach that seeks to work with all kinds of frail people but requires skilled professionals who are willing to adapt their practise, as well as receptive older people, families and care staff. Although reablement may just seem the right thing to do, studies on the outcomes of this knowledge-based practice are inconsistent-yet there is an emerging evidence and practice base that suggests that reablement improves performance in daily activities. This innovative service however may lead to hidden side effects such as social isolation and a paradoxical increase in hospital admissions. Some of the necessary evaluative research is already underway, the results of which will help fill some of the evidence gaps outlined here.

Editorial: Nursing innovation and reform in health care.

Abstract

Security, privacy and trust in Internet of Things: The road ahead

Internet of Things (IoT) is characterized by heterogeneous technologies, which concur to the provisioning of innovative services in various application domains. In this scenario, the satisfaction of security and privacy requirements plays a fundamental role. Such requirements include data confidentiality and authentication, access control within the IoT network, privacy and trust among users and things, and the enforcement of security and privacy policies. Traditional security countermeasures cannot be directly applied to IoT technologies due to the different standards and communication stacks involved. Moreover, the high number of interconnected devices arises scalability issues; therefore a flexible infrastructure is needed able to deal with security threats in such a dynamic environment. In this survey we present the main research challenges and the existing solutions in the field of IoT security, identifying open issues, and suggesting some hints for future research.

Public-Private Innovation Networks in Services edited by Faiz Gallouj, Luis Rubalcaba and Paul Windrum

As the title indicates, this book is an edited collection (one of the first, I might add) on the topic of innovation networks that target service provision spanning and incorporating public and private sectors. Referred to by the rather ungainly acronym ServPPIN, this study arises from the increasing recognition of the motivation to innovate in public sector organizations. A fact, the editors suggest, that has escaped the attention of much of the literature on innovation, influenced as it has been by deep-seated industrial, market-oriented, technological biases (p. 10). They suggest that paying attention to the presence of public–private innovation in service provision, would not only rectify this bias but could also be an indicator of the expanding role that innovation would come to occupy in the modern knowledge society. While the book goes to some length to conceptualize and theorize the novelty of ServPPINs in service provision, it should be noted that this book is a direct outcome of the EU-funded ServPPIN project that focused on its development in the context of the EU. It needs to be borne in mind that the conceptualization, empirical evaluation of the several cases, and its policy relevance are to some extent EU-centric. A non-EU reader may therefore have to take some trouble in evaluating the potential relevance of ServPPINs for their native political and economic context. There are few guides in the book (aside from Chapter 7) that offer connections to a non-EU context.

Analysing m-commerce research: technology, applications and research themes

Mobile and wireless communication technologies have enabled the provision of innovative services for individuals, organisations and society, while at the same time they have spawned a plethora of research opportunities. This special issue encapsulates four of the best papers that were presented during the 9th International Conference on Mobile Business/9th Global Mobility Roundtable. The papers discuss four seminal m-commerce topics. In our course to introduce the special issue, we perform a short outline of the trajectory of m-commerce research under three perspectives: technology, applications and core research themes.

Intermodal rail freight activity in Britain: Where has the growth come from?

British intermodal rail freight activity increased by 62% between 1998/99 and 2010/11, increasing its share of the rail freight market from 20% to 30% and becoming the largest of the commodity groups for which statistics are published. These statistics provide little insight into the nature of intermodal flows. In particular, they do not show the extent to which the growth has come from increasing volumes in the long-established market for moving containers between seaports and hinterland terminals (and vice versa) relative to new intermodal flows that are purely domestic in nature or which use the Channel Tunnel.This paper examines in more depth the evolution of the intermodal sector since the late 1990s and reveals the contribution of different sub-markets to the overall growth trend, making use of both primary and secondary data sources. The findings reveal that most of the growth has resulted from ever greater volumes on the corridors between ports and hinterland terminals, but that there has been some innovation in service provision in other intermodal markets. Implications of these findings on the extent to which additional growth could be achieved to broaden intermodal rail freight activity are explored.

Carers' clinics: support group for carers of heroin addicts

SummaryHeroin addiction, being a chronic condition, can have a devastating impact on carers of addicts. However, the information and support needs of carers often go unrecognised and unaddressed. ‘Carers' clinics’ are one such information-sharing and support group for carers of heroin addicts. This simple yet innovative service provision has been enthusiastically recieved by carers and has been running effectively since April 2007. We believe this scheme can be replicated across other services.

Mobile medical care units: an innovative use of Medicare funding.

Medicare is an underutilized payment source for home-delivered health care services for homebound elderly. An innovative service provision for home health care, Mobile Medical Care Units (MMCU), is presented. MMCU consist of a multidisciplinary team of health care professionals who are responsible for following the health care needs of their elderly patients on a continuous long-term basis across settings. This comprehensive care has significant impacts on homebound elderly and the health care industry. MMCU have the potential to be covered more inclusively by primary or supplemental health insurance plans, including Medicare, Medicaid, and HMO's, or by special funding from state aging departments.