Performance Of Information Technology Projects Research Articles

Multilateral analysis of stakeholder integration, project complexity and project performance on information technology (IT) projects

PurposeThe purpose of this study is to examine the influence of stakeholder integration and project complexity on information technology (IT) projects in Kenya. The following research question guided our inquiry: what is the influence of project complexity and stakeholder integration on the performance of IT projects in Kenya?Design/methodology/approachTo advance the current understanding of the effect of stakeholder integration and project complexity on IT projects, multiple regressions were used to predict how project complexity and stakeholder integration influence project performance. Both government-funded and privately funded IT projects from a developing country were examined.FindingsThe study found that any project’s complexity and stakeholder integration levels offer a distinctive contribution to its success. Theoretically, the study contributes to linkages between stakeholder integration and project complexity concerning IT project performance. Through the adoption of actionable research and theoretical elaboration, we have shown that the successful execution of IT projects is driven by the successful integration of stakeholders and monitoring the level of complexity at each phase of the project.Originality/valueThe findings of this study add to the burgeoning literature on the performance of IT projects and come with several managerial implications as well. It brings to the fore the concept of stakeholder integration as an essential element of project success. The findings suggest that the inclusion of stakeholder integration into corporate decisions, strategies and policies can be an asset to the production of sustainable competitive advantages needed during the implementation of IT projects in government entities and organisations. As shown in this study, all the above require a collaborative platform allowing for data sharing among diverse stakeholders to ameliorate distrust or lack of information.

Governance and performance of Information Technology projects in Colombia

In this research, the performance of Information Technology (IT) projects was analyzed, evaluating if they meet the schedule, budget, objective, and customer satisfaction. A study by the Standish Group reported that for the period 2015-2020 only 35% of the projects were successful [1]. An exploratory methodology based on bibliometric analysis was used and it allowed to know global trends related to governance and project performance. Also, a quantitative methodology was implemented for structuring the model of factors and variables. With the information obtained from the Colombian universities, a factorial analysis was carried out and a statistical model of linear equations was built that characterized the behavior of corporate governance, IT governance and project performance. As a result, a governance alignment model was created, which will help to improve decision-making, deliver value, and increase the efficiency of IT project management.

A Study of the Remote Working Efficiency in IT Project Implementation during the COVID-19 Pandemic

Regarding the COVID-19 situation, the purpose of this study was to compare the efficiency and outcomes of information technology (IT) project implementation in the office versus in a remote environment with respect to factors such as productivity, effective teamwork, enjoyment of work, stress and pressure management, and opinions on working styles. The focus was mainly on the role of team members in the engineering mindset. Data was collected through a survey of IT project performance from team members. The questionnaire, which was developed for this study, included 105 respondents and was divided into three parts: 1) general information, 2) project performance results, and 3) engineering mindset concept. Quantitative data were analysed using descriptive statistics. The results of the study indicated that there are significant differences in outcomes between project managers and other team members (such as developers, business analysts, and quality assurance) in terms of the studied factors, Project managers who need to communicate and collaborate with various team members may face challenges or limitations when working remotely. On the other hand, other roles in the project team that can be completed independently and do not require frequent communication with the rest of the team may find remote work more convenient and flexible. Importantly, the survey results also demonstrated that a team member's engineering mindset is a critical factor in the success or failure of projects. Those with a strong engineering mindset tend to implement and deliver projects effectively. Therefore, IT projects are more likely to be successful when the team has a good engineering mindset.

The Impact of IT Decision-Making Authority on IT Project Performance in the U.S. Federal Government

Many information technology (IT) projects in the U.S. federal government have been plagued with failures and overruns in recent years, wasting a large amount of tax revenues and undermining the public’s confidence in the government’s ability to manage such resources and deliver on its commitments. What affects the performance of IT projects in the federal government? We find that prior literature on IT project management from the private sector setting is inadequate to answer this question. In addition, to the best of our knowledge, information systems (IS) research thus far has not considered how the decision-making authority of an IT unit influences IT project performance at the organizational level. We leverage several unique characteristics of the public sector, vis-à-vis for-profit firms, in developing our theory and hypothesis. Utilizing official datasets on IT projects and human resource records, we find that the more IT managerial officials and supervisors a federal bureau has, the lower time overruns it experiences in its IT projects. Interestingly, this relationship is weakened when the bureau has a larger number of ongoing IT projects. Our findings offer new theoretical insights for the IT project management literature and provide meaningful policy insights into government IT management.

Influence of Risk Analysis as a Risk Management Practice on Project Performance in Kenya Commercial Banks

Undertaking an information technology project in a banking environment is a complex task. Studies globally and locally indicate a high failure rate of information technology projects. Standish group report 2019 states that 83.9 percent of information technology projects partially or completely fail. The majority of projects 52 percent were over budget, overdue, or lacked promised functionality. Previous studies indicate information technology projects in commercial Banks in Kenya experience the same project performance variations, as projects are either delayed, over budget or have issues with functionality. Risk is a factor that challenges project performance. Project risk management includes risk identification, analysis, response, and monitoring and control of risk in a project. The overall goal of this study was to examine the relationship of risk management and information technology project performance in Kenyan commercial banks, taking into account the moderating effect of project complexity and the mediating effect of risk culture, both of which had been largely overlooked in previous research hence filling a research vacuum. The target population was forty projects in Kenyan commercial banks in Kenya which made the unit of analysis. Stratified and simple random sampling technique was used. Stratified and simple random sampling technique was used. Questionnaires were used to collect the data from the targeted one hundred and eight respondents. The instrument was tested for reliability by use of Cronbach's alpha coefficient of internal consistency test and validity by use of selected information technology project professionals' review. Drop and pick method of administering questionnaires was used so as to allow respondents enough time to go through the questionnaires and give their responses. An option of online questionnaires was also available to respondents. Based on a survey, the research used both descriptive and explanatory analysis designs. The association between risk analysis and performance of information technology projects in Kenyan commercial banks was investigated using multiple regression. Quantitative data was analyzed using multiple regression analysis model software tool SPSS Version 25. The study adopted empirical model of least squares method while testing the hypotheses. The researcher conducted diagnostic tests of Normality, Linearity, Homoscedasticity and Multicollinearity to see if the data conforms to the basic assumptions of linear regression. The findings were presented using statistical parameter estimates. Tables and figures were used to present data, and supported by explanatory annotations. The results indicated that risk analysis had significant effects on the performance of information technology projects in the banking sector. The study recommends that banks should consider implementing and fully operationalize risk analysis in information technology projects. The Central Bank of Kenya should also consider putting in place an information technology projects risk policy framework to aid the banks in project undertakings. The finding in this research will aid project managers and different stakeholders in the banking and related sectors in managing information technology projects risks and hence increase the success rate of the projects. The knowledge gap is also addressed by scholarly work that has resulted from this research by providing statistical data analysis and explanations on the IT project performance in relation to risk analysis influence in commercial banks in Kenya.

From interactive control to IT project performance: examining the mediating role of stakeholder analysis effectiveness

PurposeThis paper aims to unpack the relationship between the interactive use of project control systems (PCS) and project performance by examining the role of stakeholder analysis effectiveness in enacting this relationship. A conceptual framework was developed based on the stakeholder theory and the levers of control framework.Design/methodology/approachPartial least square-structural equation modelling analysis was conducted on the cross-sectional questionnaire data collected from 109 information technology (IT) projects.FindingsThe interactive use of PCS enables project managers to effectively deal with the stakeholders-related uncertainty, and stakeholder analysis effectiveness partially mediates the positive relationship between the interactive use of PCS and IT project performance.Originality/valueThis study extends the project control literature by explaining the positive relationship between the interactive use of PCS and project performance. The findings contribute to the stakeholder analysis literature by operationalizing the stakeholder analysis effectiveness construct and identifying it as a new mediator between the interactive use of PCS and project performance.

Influence of Knowledge Leadership on IT Project Performance and Quality Practices

The present study investigates how knowledge leadership affects project performance and quality practices in Information Technology (IT) projects. A questionnaire-based survey was designed to collect responses from 198 mid-level employees of five big Indian IT firms. The data was analysed using PLS-based SEM technique. Our findings revealed that knowledge leadership skills, cooperation and trust, and knowledge integration positively influence project performance and project quality practices. The risk-mitigation efforts of a knowledge leader moderate the relationship between knowledge leadership, project performance and quality practices. The current research has contributed to limited leadership and project management literature available. Knowledge-oriented leadership is a mixture of transformational and transactional leadership and has significant implications on the innovation performance of technology-intensive organizations.

Türkiye'deki BT Projelerinin Çalışan Motivasyonunu Ne Etkiler? Lider İletişiminin, Ücret Memnuniyetinin ve İş Fırsatlarının Etkisi

This study aimed to investigate the factors influencing employee motivation and performance of information technology projects in Turkey and the perception of employee motivation next to it and investigate the effect of redundancy request. The employee on different IT projects was selected in Turkey for this study. Seven hypotheses were developed and tested by using literature studies and survey data obtained together. For the hypothesis tests, structural equation modeling was performed by using SPSS and AMOS programs. As a result of the application, five hypotheses were accepted, and two hypotheses were rejected. According to the results of the analysis, it is seen that employee-manager relationships and wage satisfaction have a positive effect on employee motivation. In addition, the hypothesis that the relationship between employee and manager affects performance other than motivation was supported. Also, perceived alternative job opportunities were found to have a positive effect on willingness to leave and a negative impact on employee motivation. The results were interpreted in support of the literature, and suggestions were made to shed light on future studies, and the study was completed in this way.

A novel methodology for performance evaluation of IT projects in a fuzzy environment: a case study

Most of the information technology (IT) projects are canceled or failed due to different reasons, while some of them are performed poorly in terms of cost, time, scope, customer satisfaction, etc. Therefore, it is important to identify the most important criteria affecting the performance of IT projects, measure their performance, identify the issues, and continually improve the performance of both the projects and the organizations. Although IT organizations place value on the importance of the project performance to release on time, with low cost, and in accordance with the customer expectations, they lack ways of determining the most suitable performance criteria for continually measuring, improving, and controlling them. This study proposes a new methodology to evaluate the performance of IT projects in a fuzzy environment. For this aim, firstly, the most suitable criteria are identified based on the balanced scorecard method. In the second step, the relative priorities of the criteria are determined with the help of expert judgments and hesitant fuzzy weights with hesitant multiplicative geometric operator. Then, the priorities of the criteria are used to evaluate the performance of IT projects in a Turkish company by using real data.

Impact of the adoption of corporate governance practices on the performance of information technology projects

This work illustrates the use of tools that allow linking project objectives with the vision and strategy of the organization, monitoring effectiveness and controlling the development of activities, to improve project results. One of these tools is precisely the balanced scorecard, which contemplates additional strategic dimensions to the traditional ones in the field of project management, known as the triple constraint (time, scope and cost). This research paper analyzes the impact of the use of the balanced scorecard in the management of information technology projects in Colombia. The results obtained are presented when comparing projects developed with different monitoring and control methodologies, for projects that have implemented the balanced scorecard including strategic measurement dimensions. The study involved 105 project managers. The results of the study provide empirical evidence that concludes that the balanced score card is a tool that improves the effectiveness and efficiency of project management. In addition, the results show that the balanced score card improves the effectively achieves alignment of the with the organization’s strategy.

A Risk Mitigation Framework for Information Technology Projects: A Cultural Contingency Perspective

As new information technology (IT) platforms continue to emerge, the technical project risk associated with developing IT projects for these platforms is particularly challenging for organizations. We develop a nomological network of people, process, and technology to gain insight into how the effect of technical project risk can be mitigated at the IT project team level. Drawing on cultural contingency theory, the IT project risk framework, and the IT project management literature, we elaborate on the IT project team composition and team processes necessary to mitigate technical project risk. We tested the nomological network by conducting a field study of 325 IT project teams over a 3-year period at a large corporation in China. We found that project risk mitigation processes mediated the effect of IT project teams’ cultural composition on IT project performance, and the effect of these processes on IT project performance was stronger under high levels of technical project risk compared to low levels of such risk. By incorporating the cultural contingency theory into developing a nomological network of technical risk mitigation processes, this work not only contributes to the IT project management literature, but also provides suggestions for practitioners on how to better leverage people, process, and technology in mitigating IT project risks.

The Effect of Organizational Commitment and E-training on E-tourism Job Performance

E-tourism combines e-commerce and Information Technology (IT) in the tourism industry. It can be defined as the investigation, strategy, application and implementation of e-commerce solutions and IT in the travel, leisure, and tourism industry. Training is required to update the skills and knowledge of employees. This learning is mandatory for performance enhancement of job-related tasks. Training and development also strives to increase organisational commitment, which can be defined as an effective connection with the organisation that encourages the employee to work productively as well as to continue to work with the organisation. Organisational commitment can be characterised by the willingness of employees to contribute to the objectives of the organisation. Previous works in the literature have investigated e-training and development and its correlation with e-tourism performance. However, the impact of organisational commitment on the relationship between e-training and development and e-tourism performance, particularly in a virtual team setting, is not well understood. Therefore, this paper investigates the mediatory role of organisational commitment on e-training and IT project performance for virtual teams working in the e-tourism field. The primary objective of this paper is to prove that improvement in e-training and development and organisational commitment of e-tourism virtual teams will also improve the job performance of the virtual teams. This work is justified from the needs of current organisations that are embracing a more virtual working environment, with the aim of catering to detached workforces—internally and externally—that communicate through IT and thus further improve organisational performance. The results help determine whether or not e-training and development helps employee participation in training programs and their perceptions towards it. The findings also prove that organisational commitment is a crucial factor affecting the productivity and efficiency of employees in the workplace.

Risk Management in Information Technology Project: An Empirical Study

The companies are facing some risks due to changes in a dynamic environment. If risks are not managed properly, it will have some negative impacts on the companies at the present and the future. One important function of the Information Technology (IT) governance is risk management. Risk management in IT project aims to provide a safe environment for IT projects undertaken. Risk management becomes an important process for the success of IT projects. This article discussed the risk of IT project and whether there was a relationship between risk management and the success of the project. The method used was performing a literature review of several scientific articles which published between 2010 and 2014. The results of this study are the presence of risk management and risk manager influence the success of the project. Risk analysis and risk monitoring and control also have a relationship with the subjective performance of IT projects. If risk management is applied properly, the chance of the success of the projects undertaken can be increased.

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How environment risks moderate the effect of control on performance in information technology projects: Perspectives of project managers and user liaisons

Successful management of information technology (IT) projects is a primary concern of project managers (PMs) and user liaisons (ULs). Prior studies have indicated that high risks result in low performance in IT projects, whereas effective enforcement of formal and informal controls enhances performance. These two streams have been integrated by examining the interactions between environment risks and control. However, contradictory findings have been presented given that environment risks can positively or negatively moderate the effect of control on performance. Furthermore, the collective effects of environment risks and controls across different stakeholders remain unknown. Quantitative analysis of data from 128 completed IT projects in China indicates that internal environment risk negatively moderates the effect of formal and informal controls on the product performance of IT projects from the perspectives of PMs and ULs. By contrast, external environment risk positively moderates the effectiveness of controls, thereby indicating the significant and diverse moderating roles of various environment risks in the relationship of control and performance. Environment risks can be threats to or facilitators of the success of IT projects. In addition, external environment risk moderates the effect of formal control on product performance for ULs more than internal environment risk, whereas the moderating effect of internal environment risk for PMs is stronger than that of external environment risk. This finding provides additional evidence that the moderating effects of internal and external environment risks differ among various stakeholders.

User liaisons’ perspective on behavior and outcome control in IT projects

Purpose– The purpose of this paper is to examine the extent to which user liaison behavior and outcome control influence the process performance of information technology (IT) projects and how the IT experience, behavior observability, and outcome measurability of user liaisons affect behavior and outcome control.Design/methodology/approach– A research model that integrates the IT experience, behavior observability, outcome measurability, behavior and outcome control, and performance from the perspective of user liaisons is developed. Quantitative data are obtained from 63 completed IT projects. Partial least squares technique is used to evaluate the measurement model. Hypotheses are tested through hierarchical regression analysis.Findings– User liaisons with high IT experience exhibit decreased behavior control but increased outcome control. The outcome control of user liaisons is effective in the process performance of IT projects, whereas their behavior control insignificantly affects performance. However, the behavior observability and outcome measurability of user liaisons strengthen the effectiveness of behavior and outcome control. The behavior and outcome control of user liaisons also vary across different industries and project types.Originality/value– The results of this study highlight the joint effects of the IT experience, abilities, and control decisions of user liaisons. Although the outcome control of user liaisons is an appropriate control mechanism in IT projects in consideration of the strengths of these liaisons in business knowledge and their control expenditures, the behavior control of user liaisons may also be effective in process performance if these liaisons possess high levels of behavior observability and outcome measurability.

How user risk and requirements risk moderate the effects of formal and informal control on the process performance of IT projects

Improving the management of information technology (IT) projects is of prime concern to both IS researchers and practitioners, as IT projects are notorious for poor process performance, frequently running over budget and behind schedule. Over the years, at least two separate streams of research have emerged with the aim of contributing to our understanding of IT project management. One of these focuses on the exercise of formal and informal controls, while another focuses on identifying and managing key risks such as those associated with requirements and users. Proponents of the control stream would argue that the exercise of formal and informal controls can improve process performance and there is some evidence that this is so. An obvious question that emerges, however, is how effective these controls are in the presence of particular risks. In this study, we seek to answer this question by developing and testing a research model that integrates these two streams of research. On the basis of data collected from 63 completed IT projects in China, we examine the moderating effects of requirements risk and user risk on the relationship between control (both formal and informal) and the process performance of IT projects. We contribute to the current state of knowledge by clearly demonstrating that both types of risk moderate the effects of formal and informal controls on performance. Specifically, both requirements risk and user risk were found to reduce the positive influence of controls on process performance, implying that implementing solid controls is a necessary, but not sufficient, condition to ensure good process performance.

How team risk and planning and control risk moderate the effects of clan and self control on the process performance of IT projects

The successful control of information technology (IT) projects has received significant attention in academe and in practice. Previous studies have shown the effectiveness of formal control modes in the performance of IT projects for project managers. However, little is known about the joint effects of risks and the two informal control modes, clan and self control, on the process performance of IT projects from the perspective of user liaisons. Based on data collected from 63 completed IT projects in China, we have found that both clan and self control are important from the perspective of user liaisons and that informal control is effective for the performance of different stakeholders. However, both team and planning and control risks suppress the effectiveness of clan and self control in process performance, indicating that IT project performance is not purely dependent on a single risk or control factor but on the balance between these two streams.

Impact of Spiritual Leadership on the Performance of Information Technology Projects

Information technology enables mission achievement and business results across the federal government departments and agencies. Lamentably, billions of taxpayers’ dollars invested in federal information technology projects are at risk because of poor leadership. The federal oversight organizations have reported and made recommendations repeatedly to improve the management of information technology investments. Using structural equation modeling, the research study explored to what extent the use of the spiritual leadership model improves the performance of information technology projects in the federal government. Results revealed support for the spiritual leadership model and its positive impact on IT project commitment, productivity, and performance. Implications for future theory, research, and practice in this area are discussed.

Information Technology Project Performance

In this exploratory research study the critical success factors resulting in Information Technology (IT) project performance were assessed. Previous research supported associations between critical success factors and information technology project performance. A survey of 116 different projects at firms in the United States was used as the context to examine the critical success factors in project performance. The examination of the data analysis showed the size of the project, clarity of goals and mission, availability of required technology, and client acceptance of the project had a significant impact on project performance.