As with any emerging technology or concept, the definition of knowledge management from an information technology (IT) perspective is extremely loose and is often interpreted to include what the company happens to be offering. Document management systems, data warehouse products, database systems, and expert system technology have all been presented as solutions to the knowledge management problem. However, knowledge management is fundamentally not an IT issue, and operating as if it were totally misses the point. No knowledge management technology can succeed without addressing the organizational change issues. Every organizational approach to knowledge management is likely to be unique, varying along many dimensions: industry, customers, geography, and even the corporate culture of the organization itself. There are a few basic, perhaps self-evident, steps toward knowledge management: hire good people; create an environment where intuition, exploration, guesswork, and creativity can be exercised; and connect these people with one another, with customers, with partners, and with the world.