Information Technology Infrastructure Research Articles

Analisis Kualitas Layanan Teknologi Informasi pada Domain Service Operation dengan Pendekatan Framework ITIL V.3 (Studi Kasus: Website Kampus Merdeka)

The Independent Campus programme, which allows students to take courses outside their programme of study and participate in activities outside the university, has experienced rapid growth. However, this growth brings a number of challenges, such as increased data volume, high service demands, and IT infrastructure complexity. The performance and responsiveness of IT services is also a concern, given users' expectations for fast performance. Effective customer support is also required to ensure a satisfactory user experience. To address these issues, an analysis of information technology (IT) management using the ITIL V3 framework in the Service Operation domain was conducted. The results of the analysis show that incident management, service requests, problems, access, and service operations can be improved through the implementation of ITIL. It helps improve operational efficiency, reduce the impact of incidents and problems, accelerate request fulfilment, maintain access security, and improve the quality and availability of IT services. The implementation of ITIL V3 is an important step in supporting the success of the Kampus Merdeka Programme in providing better access to education for students in Indonesia. Thus, the implementation of ITIL V3 is an important step in supporting the success of the Merdeka Campus Programme in providing better access to education for students in Indonesia.

Evaluasi Sistem Informasi Layanan Antrian Paspor Online Menggunakan Framework Information Technology Infrastructure Library V3

Palembang Class 1 Immigration Office is a service provider agency in the immigration sector that has the authority to arrange passports or Travel Letters of the Republic of Indonesia (SPRI). In meeting the needs of the community in passport processing, Palembang Class 1 Immigration Office has implemented an Online Passport Queuing Service System. Until now, the system still experiences problems such as errors in the system, exhausted quotas, inappropriate applicant NIK, slow access to the system, and system handling that always involves the Immigration Head Office. Therefore, an evaluation of the online passport queue service information system is needed which can be used as a benchmark for the sustainability of the system. The framework used is the Information Technology Infrastructure Library (ITIL) V3 framework with the domain of Service Operation and Continual Service Improvement. This research was conducted by distributing questionnaires, interviews and observations to obtain maturity level scores. The results of the maturity level calculation in the Service Operation (SO) domain show that the average value of maturity level in the SO domain is 3.49 or is at level 3 (Define Process) and for the Continual Service Improvement (CSI) domain is 3.47 or is at level 3 (Define Process). From the evaluation results of the Online Passport Queuing Service System based on the maturity level calculation, several recommendations for the Service Operation (SO) and Continual Service Improvement (CSI) domains can be taken into consideration in improving service operations and improving the Online Passport Queuing Service System on an ongoing basis.

Economic growth and the proliferation of ICT infrastructures: which causes the other?

This study explored the causal association between Information and Communications Technology (ICT) infrastructure development, measured by an ICT index, and the economic growth of 42 African economies between 2000 and 2019. Whether ICT development has contributed to real per capita GDP growth or ICT infrastructure expansion has just been a consequence of growth in real per capita GDP has been overlooked in prior studies concerning Africa. The econometric techniques used to analyse the data included robust second-generation tools to investigate cross-sectional dependence, slope homogeneity, and panel causality. The findings detected significant independence between the variables across countries, the slope was heterogeneous, and there was a long-run association between all of the economies in the sample. Dumitrescu and Hurlin’s panel causality analysis indicated a unidirectional causal association between per capita income and the ICT index. The results also demonstrated that capital and employment were the leading causes of per capita GDP growth. The findings suggested that accelerating economic growth in developing economies was essential to promoting ICT investment.

Coastal Data Information Program: advances in measuring and modeling wave activity, climate, and extremes

ABSTRACT The Coastal Data Information Program (CDIP) provides wave data to the public in near real-time, maintains an operational wave model for the California coast, and is engaged in ocean wave research on a global scale. CDIP’s array of moored wave buoy stations are instrumented with Datawell Waveriders. CDIP’s recent work to improve monitoring capabilities for directional surface wave spectra, surface current, and temperature is described. This includes data quality assurance and control, real-time alerts, telemetry and dissemination information technology infrastructure and methodology, data visualization tools, and mooring and instrumentation innovation. CDIP’s goal is to maximize data reliability, availability, accuracy, and precision. Validation of commonly used wave models – operational, hindcast, and forecast – with CDIP data is automated to provide assessments of relative skills at a variety of coastal locations and wave conditions. Wave heights measured by the buoys typically exceed modeled heights during the most energetic events, such as hurricanes, nor’easters, and bomb cyclones. In a practical validation example, the global wave model used to drive CDIP’s California coastal wave forecasts was recently changed, based on comparisons against buoy data. Forecast performance has improved for swell events, which are a challenge to model accurately in the Southern California Bight.

Assessment of effects in advances of accounting technologies on quality financial reports in Jordanian public sector

The study aimed to examine the effects of accounting technology improvements on the generation of accurate and reliable financial reports in the public sector of Jordan. In order to carry out this inquiry, the researchers set research goals and formulated null hypotheses that were derived from these objectives and afterwards used in the study. The study used an ex-post facto survey methodology as its research technique. The study sample included 250 persons employed at the Ministry of Finance in Jordan. The research included a sample size including 152 people. A questionnaire was used as the primary tool for data collection in this study. The validity of the instrument was established by an evaluation conducted by experts specialising in the field of testing and measurement. The evaluation of the instrument's dependability was performed using the Cronbach Alpha reliability approach, yielding a reliability coefficient ranging from 0.73 to 0.85. The findings of this research demonstrate that the instrument has a significant level of dependability. The data obtained from the surveys underwent analysis using the Pearson Product-Moment Correlation (PPMC) and regression analysis approaches. The present study offers empirical data and affirms the growing significance of financial reporting in the global economic landscape. Ensuring unwavering trust in the financial information pertaining to the public sector has considerable significance for investors. The article proposes that the establishment of a comprehensive framework of guidelines for enterprises' information technology infrastructure would be advantageous for regulatory bodies, such as the Jordan Central Bank. The aim of this method is to reduce the potential danger of the public sector being overwhelmed by outdated technology.

Assessing the role of green supply chain management on operational performance: mediating role of information technology infrastructure, internal and external integration Indonesian manufacturing

Manufacturing companies constantly strive to build sustainable performance to survive fierce business competition. Besides, the company should be committed to protecting the environment by paying attention to the role of supply chain members. Companies should collaborate with external partners, enabling them to fulfill customers' needs for environmentally friendly products. This study explores the effect of green supply chain management on operational performance with the mediating role of information technology infrastructure, internal integration, and external integration. This study surveyed manufacturing companies in Indonesia using structured questionnaires designed with a five-point Likert scale. The questionnaire is designed using Google Forms, and the links are distributed to respondents through email, WhatsApp, and other social media. As many as 245 responses were obtained and valid for analysis. The data processing used SmartPLS software version 4.0. The hypothesis test results found that green supply chain management influences information technology infrastructure, internal integration, external integration, and operational performance. Information technology infrastructure impacts improving internal integration, external integration, and operational performance. Internal integration has an impact on external integration and operational performance. External integration has an impact on improving operational performance. The research contributes to managerial practice by adopting the ISO 14001 standard in green supply chain management. for companies to make improvements. These findings also enrich the current research in supply chain management theories.

Optimizing Automotive Manufacturing Systems through TOGAF Modelling

The objective of this research is to examine the viability of implementing the Open Group Architecture Framework to enhance the efficiency and performance of automotive manufacturing systems. The automotive industry remains confronted with challenges pertaining to the enhancement of manufacturing processes, the reduction of product development time, and the adjustment to swift technological progressions. The primary obstacles encountered in implementing process innovation, the complexity of the IT infrastructure, and the absence of system integration constitute the most significant challenges. The primary aim of this study is to present a resolution through the application of the TOGAF framework. By implementing this strategy, system synchronization will be enhanced, IT infrastructure will be simplified, and process innovation will be able to respond to market fluctuations more rapidly. The existing business processes are streamlined and consistent with the strategic progress of vehicle manufacturing firms. Nonetheless, business processes involving architectural applications continue to diverge from market demands and fail to align with evolving business requirements. In the context of automotive manufacturing, the TOGAF modeling methodology will be applied to analyze the data architecture, application architecture, strategic elements, and information technology infrastructure. Advise stakeholders in the automotive industry, facilitating the integration of TOGAF principles into endeavors to redesign systems. This will reduce the attainment of innovation, adaptability, and efficiency, all of which are critical for sustaining competitiveness in a dynamic marketplace. By applying TOGAF principles to the automotive manufacturing system, Enterprise Architecture can support ever more complex business requirements.

International Public Sector Accounting Standards Implementation Resources and Government Financial Reporting Quality: The Moderating Influence of Institutional Culture

This study investigates the relationship between accrual-based IPSAS implementation resources and government financial reporting quality in Nigeria. The accrual-based IPSAS implementation resources examined include professionalism, information technology infrastructure, legal framework and stakeholder management while government financial reporting quality was captured using relevance, faithful representation, understandability, comparability and timeliness. A cross-sectional survey research design was adopted for this study using a questionnaire. A census of the entire population of the Accountant Generals and the Auditor Generals of the thirty-six states of the federation, amounting to a finite population of seventy-two people was taken. 67 copies of the questionnaire were retrieved out of which 66 copies were validly filled and usable for data analysis. Data collected through questionnaire administration were analyzed using descriptive statistics such as frequency distribution, mean and standard deviation. The ordinary least squares regression model was estimated to determine the impact of accrual-based IPSAS implementation resources on government financial reporting quality in Nigeria. The analyses were carried out with the aid of the Statistical Package for the Social Sciences (SPSS version 24) and Eviews 8.0 software. All hypotheses were tested at a 5% level of significance. The study found that professionalism, IT infrastructure, legal framework and stakeholder management significantly impact government financial reporting quality in Nigeria. Similarly, the study revealed that institutional culture does partially moderate the relationship between accrual IPSAS implementation resources and government financial reporting quality in Nigeria. The study recommends that comprehensive training and re-training of accountants, auditors and other relevant stakeholders responsible for the preparation of financial statements should be done to build the human capital stocks required for efficient operations.

Motivational factors and Challenges in the adoption of latest digital technology in educational institutes: A thematic analysis

Information technology infrastructure (ITI) has gone through an exponential change due to the rapid evolution of digital technologies during the past few years. It is therefore relevant to identify the factors that push organizations towards the adoption of new technologies. This paper considers a specific case study of the higher education institutions (HEI) to present (i) the motivational factors that push HEIs toward the adoption of new technologies, and (ii) the key challenges HEIs face in the adoption of these technologies. The data was gathered after conducting 17 open-ended interviews with practitioners working at HEIs in Finland and Pakistan. Data analysis identified 10 motivational factors and 41 challenges faced by HEI in the adoption of the latest technologies. Furthermore, the data was further classified to identify broad themes and categories representing the challenges and motivation factors.

КОНЦЕПТУАЛЬНЫЕ ОСНОВЫ РЕИНЖИНИРИНГА ИНФОРМАЦИОННЫХ ТЕХНОЛОГИЙ И БИЗНЕС-ПРОЦЕССОВ

The article discusses the concepts of information technology (IT) reengineering and business process reengineering (BPR), their relationship and impact on organizational performance. The main stages and methods of reengineering are described, as well as examples of successful projects and problem solving in enterprises. It is shown that IT reengineering involves the analysis and redesign of existing IT systems and infrastructure to ensure they meet modern business requirements. The main stages of IT reengineering are explored, including analysis of the current state of IT systems, determination of business requirements, development of a new IT architecture, implementation and testing of new solutions, staff training and support for change.

A Lightweight Seamless Unimodal Biometric Authentication System

Nowadays, authentication remains a crucial and primordial process in securing Information Technology (IT) systems and infrastructures, while keeping users’ data more secure and privacy-preserving. Indeed, finding a distinctive characteristic(s) for each individual is done through personal identification and verification. Therefore, techniques such as Two-Factor Authentication (2FA) have been widely used to increase the security level in the authentication processes; where passwords are combined with secret codes or Unimodal Biometrics (UB). In this research study, we consider the case of 2FA based on UB, where the users are mainly asked each time to choose the suited biometric trait for their current authentication process. The thing that can obviously lead to a degradation of the User Experience (UX) and increases the Authentication Time (AT). To overcome these shortcomings, we propose in this article an “Autonomous Unimodal Biometric Authentication System”, abbreviated to “AUBAS”, which is modeled and developed on the basis of discrete-time Markov chains. It is a lightweight and seamless system that allows authenticating users according to two strategies, namely “likelihood” and “weighting”. Eventually, we take a case study and evaluate the system performance with the necessary simulations. Consequently, the implementation of AUBAS allows for improving the UX of an IT system and can be further applied in any environment or process relying on unimodal biometric authentication, such as cloud or mobile computing.

Study on the impact of smart city construction on the health of the elderly population--A quasi-natural experiment in China.

In the context of global aging, promoting the health of the elderly has become a critical issue. However, whether the development of smart cities can impact the health of older adults remains to be further validated. In this paper, based on panel data from the China Health and Retirement Longitudinal Study (CHARLS), a difference in difference model is used to empirically investigate whether smart city construction improves the health of older people in the region. The results show that smart city construction enhances the health of the elderly. Specifically, the construction achieved a significant improvement in the physical health of the elderly who did not live with their children. The health promotion effect of the smart city was more significant for the urban elderly than for the rural elderly. The elucidated mechanisms of influence suggest that smart cities bring about their effects through the promotion of urban leisure infrastructure, enhancement of medical service provision, advancement in urban environmental protection and stimulation of urban information and communication technology infrastructure development.

Digital Diplomacy in Africa: Opportunities and Challenges

Globally, digital diplomacy is taking over as the dominating format. As long as Africa is a part of the globalization era, it must adapt to new technologies. However, there are several obstacles that African digital diplomacy must overcome, such as a lack of infrastructure, a lack of proficiency with new technologies, limiting regulations, the anonymity issue and others. So, with the proliferation of digital technologies, Africa is facing growing cyber security threats. These include hacker attacks, online fraud and disinformation campaigns. Weak cyber security measures and limited capacity to address these challenges make African countries vulnerable to cyber-attacks. Africa should follow the present realities and dynamics in digital diplomacy as the world constantly changes and transitions. In fact, in the diplomatic sphere of Africa, digital diplomacy is being practiced without the concept and practice promoted. However, Africa has many opportunities to embrace digital diplomatic initiatives. The primary ones include; the penetration of the internet, the rise in the public interest, the engagement of the African diaspora, the African Union’s digital strategy, the desire to create an intelligent society, and the revolution of smartphones. Africa also offers much potential for improving the natural and human resources used in digital platform infrastructure. Thus, Africa should assist in developing the information and communication technology (ICT) infrastructure and encouraging training for these electronic platforms. Therefore, the paper aims to analyze the opportunities, challenges, and potentials of digital diplomacy in the African context. To do so, a qualitative research approach was used collected from secondary sources and document analysis. Finally, the collected data is thematically analyzed.

Process management of heterogeneous services in a digital university based on modified GERT networks

The research is devoted to the issues of managing the processes of the information and computing environment in a digital university, which have a distributed, heterogeneous, probabilistic, poorly controlled nature. To improve the efficiency of managing the processes in a digital university, the authors of the research analyzed scientific papers in the field of the information technology infrastructure of organizational and economic systems and universities, formulated the basic principles of information technology infrastructure in a digital university within the conceptual framework of innovative infrastructure for modern organizations, developed a generalized scheme of IT services in a digital university, and elaborated a mathematical apparatus of modified GERT networks to control the processes of heterogeneous services in a digital university. The practical value of the research results is related to the development of new approaches to information management and processes of a modern organization based on the principles of consistency, complexity, and compliance with an appropriate balance between the distribution and integration of data flows. These developments can be replicated with certain modifications to a wide range of organizational and economic systems that are in the stage of digital transformation.

The Application of E-Market Systems in Conventional Transactions: A Legal Perspective in Indonesia

The implementation of the E-Market/EM (electronic market) system has changed the trading and transaction landscape significantly. In this context, this study aims to analyze the application of EM system in conventional transactions viewed from Indonesian legal perspective. To have accurate analysis, the research used a critical approach designed into a descriptive research. In this design the data were collected from both primary source (Indonesian Civil Code) and secondary ones (textbooks, journal articles, and others covering legal materials). The analysis was carried out by considering technical aspects, advantages and challenges associated with implementing the EM system in the context of conventional transactions. The findings of this research show that implementing an EM system can provide benefits such as efficiency, accessibility and transparency in the exchange of goods or services. However, the challenges faced include data security issues, the need for adequate regulation, and limited information technology infrastructure. Therefore, this research provides important insights for business people and governments in considering appropriate policies and strategies in implementing EM systems in conventional transactions in order to increase trade efficiency and effectiveness.

IMPLEMENTATION OF SUSTAINABLE SERVICE IMPROVEMENT IN ORGANIZATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

IT Service Management (ITSM) is a way for managing information technology that aims to align the needs of businesses and IT departments in order to provide services that are both efficient and effective while maintaining quality standards. ITIL, which stands for "Information Technology Infrastructure Library," is now seen as a common framework for ITSM in businesses that run on IT infrastructure and services. This research was conducted to apply the ITIL model at the service operation stage, and Continual Service Improvement (CSI) in the Academic Guidance Information System (SIBIMA). Based on the analysis and data from the SIBIMA web user questionnaire, it can be concluded that the SIBIMA web user is satisfied with the SIBIMA web. Users are satisfied with the quality of the SIBIMA web, satisfied with the information quality of the SIBIMA web, and satisfied with the service quality of the SIBIMA web.

Strategic Integration of Artificial Intelligence in Health-care Systems: Assessing Costs, Technological Upgrades, and Training Timelines

BACKGROUND: In recent years, the evaluation of artificial intelligence (AI) in health-care sector has undergone significant growth and is substantially helpful in supporting clinical decision-making based on evidence. The primary aim of the study is to investigate the strategic integration of AI in health-care systems, specifically focusing on assessing costs, technological upgrades, and training timelines. MATERIALS AND METHODS: This study followed quantitative techniques to explore the AI integration’s importance in the systems of health care highlighting training timelines, upgradation of technology, and associated costs. Using descriptive statistics, data were evaluated and a survey was performed on the professionals of emergency medical care. The study employed a combination of descriptive statistics analysis, such as mean and median calculations, to analyze the data. To select participants, this study applied purposive sampling. The selected sample size of the study was 242 from the Indian health-care context. RESULT: The results of this study indicated that clear training timelines establishment, technological upgradation, and cost assessments are important for successfully integrating AI technologies. In addition, the discussion explored the acceptance of the significance of stakeholders’ collaboration, cost-effective strategies for training, and information technology infrastructure enhancements. The training costs for AI implementation in health care, with 66.12%–69.83% of respondents selecting “strongly agree” and 25.21%–29.75% selecting “agree.” Strong consensus on the necessity of providing specific timelines for AI implementation in emergency departments, with “strongly agree” responses ranging from 66.12% to 68.60%, and “agree” responses from 26.45% to 29.75%. Issues including timeline adherence and funding constraints were discovered, focusing on the necessity for proactive management. CONCLUSION: This research highlighted comprehensive planning’s major role in the integration of AI. Health-care organizations by addressing training timelines, technological upgradation, and cost optimize the incorporation of AI. However, engagement with different financial experts and collaboration with stakeholders are necessary for successfully achieving organizational goals.

Information Technology Maturity Level of the Selected Barangays of the City Government of Santa Rosa, Laguna

This study focuses on the current status of the barangays under the Santa Rosa City Government in Laguna regarding their information technology maturity level. The maturity level of any organization indicates its readiness to adapt to changes and demonstrates its maturity against criteria from a framework or set of areas. The study will utilize the Information Technology Infrastructure Library (ITIL) framework to develop pillars and statements for assessing each barangay. ITIL identifies maturity levels based on six levels (unidentified, initial, defined, managed, quantitative, and optimized). The pillars or areas of focus include E-government services, Technology Infrastructure, community engagement and communication, data security and privacy, and digital literacy and training. ITIL is a proven framework in the field of IT Management, as evidenced by research conducted by Potgieter, B.C., Botha, J.H., and Lew, C. (2005), which indicates that customer satisfaction and operational performance improve as the ITIL framework is implemented. Descriptive research was employed as the research design, and quantitative methods were used to collect data. The questionnaire served as the primary tool for the study. Barangays were selected as participants based on specific criteria. The study's results indicate the current status of the barangays and their corresponding level in each area. These findings will assist the city government in formulating the city’s development plan, information system strategy, and information and communications technology plan. The identification of maturity levels also contributes to the body of knowledge by enhancing understanding of the technology framework used and the current status quo of the city.

Identifying Accessibility and Equity Defects of Elderly Care Services in Developing Countries: Insights From Xiamen City

Background: The global aging population has raised concerns about the fair distribution of elderly care resources. China, as the largest developing country, has made efforts to address population aging challenges. However, equitable distribution of elderly care resources remains a concern. This study analyzed the spatial layout and accessibility of elderly care service facilities (ECSFs) in Xiamen City to improve resource allocation and enhance the elderly care system in China. The findings provide valuable insights for other developing countries and regions seeking to improve their own elderly care resource allocation.Methods: Xiamen City was chosen as the research area due to its unique geographical location and advanced information technology infrastructure. The study examined the spatial distribution, accessibility, and equity of ECSFs. Using Python, point of interest (POI) data were collected and evaluated using the kernel density method and two‐step floating catchment area method. Spatial autocorrelation analysis identified areas of aggregation and dispersion in ECSF accessibility.Results: Xiamen currently has 660 ECSFs, including nursing homes, adult day care centers, home care agencies, and rural elderly care homes. The analysis revealed spatial disparities, with ECSFs clustering primarily in the central area of Xiamen Island. Significant differences in accessibility were found among the four types of ECSFs. Spatial autocorrelation analysis identified cold and hot spot areas, indicating variations in accessibility across regions.Conclusion: Xiamen City has made progress in allocating elderly care resources and constructing service facilities. However, equity in resource allocation remains a concern. Areas with limited accessibility were identified, leading to unequal access to elderly care resources and timely physical care. To address these challenges, decision‐making departments should consider increasing facilities, improving transportation, enhancing macro planning, and improving facility service quality and accessibility. These measures will optimize ECSF accessibility and promote equitable distribution of elderly care resources.

A Quantitative Analysis of Information Security Management System Audit Results in Critical and Non-Critical Information Technology Infrastructure

A Quantitative Analysis of Information Security Management System Audit Results in Critical and Non-Critical Information Technology Infrastructure