Information Technology Knowledge Management Research Articles

FUNDAMENTAL CONCEPTS IN ORGANIZATIONAL KNOWLEDGE MANAGEMENT

The purpose of this article is to provide a comprehensive review and critical examination of knowledge management (KM) concepts, processes, and tools, highlighting their significance for enhancing competitiveness in today's business landscape. We trace the evolution of KM, delineating key processes such as knowledge creation, sharing, and application, and classify KM tools into technical and non-technical categories, underscoring their complementary roles. Through a detailed literature review, we identify and tackle the predominant challenges in KM, particularly emphasizing the difficulties associated with managing tacit knowledge. Our findings reveal innovative strategies for leveraging information technology in KM to automate decision-making processes and foster novel applications. Furthermore, we propose practical solutions for the efficient storage and sharing of tacit knowledge, addressing a critical gap in the literature. The study not only enriches the KM field by providing a synthesized overview of existing research but also contributes novel insights by highlighting specific challenges and offering evidence-based recommendations for practitioners. In conclusion, our research elucidates the multifaceted benefits and challenges of KM, paving the way for future studies to explore uncharted territories in the KM landscape.

Enhancing the Time Performance of Encrypting and Decrypting Large Tabular Data

ABSTRACT In the field of data analysis, encrypting and decrypting datasets must keep the information confidential. Currently, encrypting sizable tabular datasets is time-consuming. This study proposes a solution that helps encrypt extensive tabular data in lesser time than that required in conventional methods while preserving data analysis information. We use the feature by which a large dataset can be split into many files in hdf5 format and choose an encrypted algorithm to solve it. The study contributed to information technology knowledge management. We introduce a solution for small-scale companies to encrypt their extensive tabular data economically. The experimental results on three large datasets showed that our solution has a processing time between 1.2–5 times faster than the conventional processing time under some specific situations. The research results assist companies or individuals with a limited financial capacity to deploy data security and analysis at a low cost with time efficiency. The study opens several research opportunities in protecting large datasets and analyzing them in less time.

INFORMATION TECHNOLOGY CAPABILITIES AND COMPETITIVE ADVANTAGE: A REVIEW

Purpose: The purpose of this review is to examine the relationship between information technology (IT) capabilities of enterprises and their ability to gain competitive advantage through IT resources, based on underpinning theories and empirical studies.
 Methodology: The approach to the review was to conduct extensive literature searches in the fields of strategic management and information technology management, as a result of which four supporting models and perspectives, that is, technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), the IT capability theory, and RBV, and seven empirical studies that linked IT capability dimensions of IT infrastructure; IT human resources; and IT knowledge management and competitive advantage were eventually reviewed.
 Findings: The review provides indications to better understand the relationship between IT capabilities and competitive advantage. The RBV was discovered to be a very popular and useful underpinning theory favored by many scholars in explaining the relationship. Evidence from empirical studies showed a positive and significant relationship between IT capabilities and competitive advantage, which led to conclusions and recommendations.
 Contributions to theory, practice, and policy: The review was able to highlight the importance of investment and deployment of IT resources such as infrastructure, human resources, and knowledge management to gain a competitive advantage, and established the role of RBV in strategic management research. Recommendations were made on theory, practice, and policy

Information technology- A catalyst for knowledge management in organization by

The research paper concerns the role of Information technology has a vital scope in the field of knowledge management in an organization. Knowledge management experts believe that some of todays most successful and accessible knowledge management systems are based on the simple assumption that a knowledge management system is a searchable, sharable and easily retrievable repository of heterogeneous information types. The availability of new information technology, particularly the World Wide Web, has been instrumental in catalyzing the knowledge management movement. Information technology, if well resourced and implemented, provides a comprehensive knowledge base that is speedily accessed, interactive, and of immediate value to the user. However, there are also many examples of systems that are neither quick, easy-to-use, problem-free in operation, nor easy to maintain.Most of the technological tools now available tend to help dissemination of know-how, but offer less assistance for knowledge use. Tools that assist in knowledge creation are even less well developed, although collaborative workspaces offer promising opportunities. By enabling participation, across time and distance, in project design or knowledge-base development, the most knowledgeable about development problems can actively contribute to their resolution. Some of the more user-friendly technologies are the traditional ones-face-to-face discussions, telephone, electronic mail, and paper-based tools such as flip carts. More recently, electronic databases, audio and video recordings interactive tools and multimedia presentations have become available to extend the techniques for capturing and disseminating content. This paper made an attempt to study both information technology and Knowledge management acts as the catalyst for organization change. It entails processes associated with sharing, exchanging, and creation and disseminating of knowledge. The study presents the channel of information technology in knowledge management in organization for developing business competitive advantage.

The Impact of Technology Adoption on Organizational Productivity

Purpose: This research investigates the impact of technology adoption on organisation productivity. The framework has three independent variables viz. technological change, information technology (IT) infrastructure, and IT knowledge management and one dependent variable as organisational productivity. Research design, data and methodology: An explanatory research design with a quantitative research method was employed, and data was collected using a self-administered questionnaire using online as well as an offline survey. The sample consisted of 300 IT managers and senior-level executives (production as well as service team) in leading IT companies in Malaysia selected using snowball sampling. Normality and reliability assessment was performed in the first stage utilising SPSS 22, and Confirmatory Factory Analysis (CFA) was performed with maximum likelihood estimation to assess the internal consistency, convergent validity, and discriminant validity. Finally, Structural Equation Model (SEM) and path analysis are conducted using AMOS 22. Results: The research findings demonstrated that technological change and IT infrastructure positively and significantly impact the organisation's productivity while IT knowledge management has significant but negative impact on organizational productivity of IT companies in Malaysia. Conclusion: The research concludes that all three factors plays important role in deciding organizational producvity. Recommendations, implications, limitations and future research avenues are discussed.

The effect of knowledge management on perceived software process improvement

Purpose This study aims to present insights on the relationship between perceived software process improvement (PSPI) and information technology (IT)-enabled knowledge management (KM). Moreover, the study provides an understanding of the mediating effect of critical success factors (CSFs) for effective IT-enabled KM on the previously mentioned relationship. Design/methodology/approach The respondents in the study involved employees in the software engineering (SE) organizations in national capital region in India. The structured equation modeling technique carried out through IBM.SPSS.Amos.v21-EQUiNOX was used to develop and evaluate the proposed framework. The proposed hypothesis testing has been carried out by path analysis using SPSS process macro. Findings The findings of the empirical study reveal that a significant relationship exists between the variables under investigation. Moreover, it was observed that CSFs act as a mediator between PSPI and IT-enabled KM. The identified factors are associated with various aspects as managerial, infrastructure, financial, systems and processes for IT-enabled KM. IT acts as a moderator between KM and PSPI and facilitate the various phases of KM as knowledge creation, storage and retrieval, sharing and application of knowledge. Practical implications The present study introduces a framework for identifying and applying the CSFs that influence the KM initiatives for PSPI in an SE organization. The practitioners can use the CSFs for assessing the performance (strengths and weaknesses) in process of software development and KM practices. Researchers can use the resultant framework proposed in the empirical study for PSPI, IT-enabled KM, and in academia, the framework supports to organize the study of IT-enabled KM for PSPI. Originality/value The general comprehension of the relationship between IT-enabled KM and PSPI for Indian SE organizations is scarce in the literature. Following, the analysis expands the earlier research by exploring the mediating role of the CSFs and the moderating effect of IT for KM and PSPI relationship.

Dynamic information technology capability: Concept definition and framework development

In a digital world, information technology (IT) units routinely update their capabilities to cope with changing business requirements and frequent technology releases. Extending the dynamic capabilities literature, this article presents the concept of dynamic IT capability, a multidimensional first-order dynamic capability that enables IT units to assist firms in appropriating business value from IT resources by influencing a set of IT-related ordinary capabilities. Scholars currently lack a dynamic capabilities framework that explains, from an IT unit’s perspective, how IT resources can be acquired, deployed, integrated, and reconfigured to fulfill business objectives. To bridge this research gap, we develop a high-level framework that highlights three constituent components of dynamic IT capability: dynamic digital platform capability, dynamic IT management capability, and dynamic IT knowledge management capability. Through an extensive literature review, we identify and summarize the set of ordinary capabilities that each dynamic IT capability component creates and reconfigures. We then offer guidance on future instrument development. To encourage further exploration of this critical construct, we close by highlighting future avenues for dynamic IT capability research.

Інформаційні технології управління знаннями у бізнесі

Інформаційні технології управління знаннями у бізнесі

The relationship between IT capabilities and organizational effectiveness (Case Study: Welfare bank branches Golestan Province)

Ali RezaFadaei1 Ali AkbarAghaei2* A_A_Aghaei @nomail.comThe relationship between IT capabilities and organizational effectiveness (Case Study: Welfare bank branches Golestan Province)Objective: This study sought to the relationship between IT capabilities and effectiveness of the organization. The importance and role of automation and technological devices to provide new and better services and adapting the organization to meet With diverse and changing environments today. Role of information technology in knowledge management is an important issue for organizations that want to take advantage of technology to manage their intellectual capital. And also the importance of effectiveness for these organizations to continue their work. Then, by reading articles, Books, use the database to collect the literature in relation to IT automation capabilities and effectiveness of the actions and assumptions were developed.Methodology:The study population consisted of all bank employees welfare of Golestan province were selected. To gather the information needed and to test hypotheses and questionnaires were distributed Interviews and direct observations were studied.Results:According to the statistical methods including statistical analysis was performed and the average test mean difference test and researchers With the implementation of statistical methods to the conclusions and recommendations of case study organizations attempted to Ready to meet the objectives and effectiveness of the administrative system due to the use of information technology is possible. Conclusion:The results of this study also shows that the effectiveness of various aspects of information technology functions such as IT architecture, IT infrastructure, human resources and communication resources was significant.

Future research on information technology in knowledge management

Over the past two decades, knowledge management (KM) and the use of information technologies (IT) has attracted increasing interest. IT is widely considered as a vital part of KM, providing means for knowledge creation, sharing, and capture. However, failures of KM in organizational practice are often attributed to an overemphasis of IT. Although KM and IT seem inextricably linked, research still struggles to identify a proper composition of the two. Via input from a global panel of KM experts from academia and practice (n = 222), we identify social software; consumerization (of knowledge); human factors; and the redesign of work, systems, and practices as future key research areas. These are contrasted with review papers proposing research in technologies aimed at supporting KM. On this basis, we present a future research agenda that should enhance the relationship between KM and IT, including their intersection through technology enablers.

Usage of Information Technology on Employee Commitment: Airport & Aviation Industry in Sri Lanka (AASL)

Aims: The objective of the study was to examine how Information Technology (IT) affects the commitment of employees in Airport & Aviation Industry in Sri Lanka (AASL). 
 Study Design: This study is primarily a survey research, relying mainly on the collection and analysis of primary data collected through a questionnaire.
 Methodology: Based on the review of theoretical background and the literature and exploratory interviews with the participants, three determinant on commitment were identify in this study, including usage of IT, IT infrastructure, IT knowledge management. The population of study constituted of 4000 employees in 19 departments in AASL as a population of interest. The study employed purposive sampling method to select six department from 19 in the population and then random sampling method was used to select 250. Structured questionnaires were used in collecting data. The results of Cronbach’s alpha values are greater than 0.7 for all variables. To analysis data, descriptive statistics, correlation analysis, ANOVA and multiple regression analysis were used.
 Results: Four hypotheses were tested and all were accepted. Results indicate that employee background on IT, IT infrastructure and IT knowledge management are affecting by 50.4 percent to employee commitment. In addition, results showed that there is a positive and moderate relationship between employee background on IT and IT knowledge management with employee commitment. Moreover, there is a positive and weak relationship between IT infrastructure and employee commitment. The study concluded that Employee background on IT, IT infrastructure and IT knowledge management factors take part in a critical role in influencing the level of employee commitment is a conclusion that was made.

The Role of Information Technology for Knowledge Management: An Empirical Study of the Indian Coal Mining Industry

ABSTRACTCoal continues to be a primary source of energy in many developing countries because of its low cost and wide availability. India is a future driver of global energy consumption. The Indian energy sector is largely dependent on coal and is currently undergoing an infrastructural overhaul to reduce dependence on imports. Information technology (IT) could facilitate knowledge management (KM) and contribute to growth of the Indian coal industry. We evaluated IT practices for KM at Coal India Limited (CIL), a state-owned behemoth that contributes 84% of India’s coal production. Managers (n = 118) were surveyed to evaluate impact of IT on efficacy of knowledge processes, managerial productivity and decision-making. The results revealed that IT facilitated decision-making, but did not improve efficacy of KM and managerial productivity; highlighting the need for streamlining IT practices. The lack of a) systemic adoption, b) reward for knowledge sharing, and c) facilities for knowledge sharing and storage, were the major barriers to KM. These findings could help frame guidelines to improve IT infrastructure and KM policy in mining organizations in India and other developing countries.

The importance of ICT on knowledge management in organizations

Knowledge management (KM) is a process that transforms individual knowledge into organizational knowledge.Knowledgeis information that is meaningful in cognitive formssuch as understanding, awareness and ability .It is typically acquired by experience, information consumption, experimentation and thought processes such as imagination and critical thinking. communication and information technology(ICT) are technologies which facilitate the management to share knowledge and information .thus ,ICT have a prominent role on knowledge management initiatives. One of the key issues in KM is the role of communication and information technology. this is important from two points. the first is that ICT has played a central role in the primary literature of knowledge management. Second, ICT plays a prominent role in many early knowledge management initiatives. In thisarticle,the importance and role of information technology in knowledge management in organizations has been investigated and analyzed. Keywords: Information and Communication, Knowledge Management Processes Organizational The objectivist and practice-based perspective

Information technology resource, knowledge management capability, and competitive advantage: The moderating role of resource commitment

The role of information technology (IT) in knowledge management has always been a debatable topic in literature and practice. Despite existing documentation regarding the relationship between IT resource and knowledge management, limited information is available on the different types of IT resources describing this relationship. We integrate two research streams emerging in knowledge management and extend the literature on IT–knowledge management linkage by investigating the moderating role of resource commitment to invoke a contingent resource perspective. Data from 168 organizations in China provide empirical evidence that three types of IT resources (i.e., IT infrastructure, IT human, and IT relationship) positively affect knowledge management capability (KMC), which is positively related to competitive advantage. Furthermore, this study identifies two positive quasi-moderating effects of resource commitment on the IT resource–KMC relationship. Specifically, resource commitment directly and positively enhances KMC, and strengthens the effects of IT human and IT relationship resources on KMC. We discuss the theoretical and practical implications of the results.

Obstáculos ao Uso da Tecnologia da Informação para a Gestão do Conhecimento: um Estudo de Casos Múltiplos Obstacles to the Use of Information Technology for Knowledge Management: a Multiple Case Study

Information technology has brought significant contributions to enterprises in order to develop a new competitive and productive dynamics that allow accompanying changes in information society. The present research had the main purpose to check what were the key organizational factors that represented obstacles to the use of information technology for knowledge management in small and medium sized service enterprises (SMEs) at Regiao Metropolitana do Recife. To achieve that purpose a multiple case study was chosen and also a qualitative research method, in which data was collected through semi-structured interviews and analysed in an interpretative way using content analysis. The results showed three key organizational factors that represented obstacles to the effective use of IT in knowledge management at SMEs: strategies, processes and people.

정보화 전략과 기업 전략의 연계가 정보기술 하부구조 구축에 미치는 영향: 전략적 성과평가시스템의 역할

The influence factors on the development of information technology(IT) infrastructure for knowledge management(KM) were not empirically investigated and identified. This study empirically examines the relationships among strategic performance measurement systems(SPMS), organizational learning, the strategic alignment of business strategy with information systems(IS) strategy, which is the necessary condition to provide the kinds of knowledge required for the successful realization of business strategy, and the active construction of IT infrastructure for KM. This study demonstrates that SPMS directly affects the organizational learning, with which the members of an organization acquire the types of knowledge about strategic goals or objectives and the ways attaining these goals, and indirectly influences the IS strategic alignment through organizational learning. Thus, the alignment between business strategy and IS strategy can be facilitated and activated by the adoption and implementation of SPMS. According to the results of this study, it is observed that the IS strategic alignment and organizational learning positively affect the activation of the development of KM IT infrastructure in a firm. The results of this study also shows that the construction of KM IT infrastructure, which supports the realization of KM activities, such as knowledge creation, transfer and sharing, can enhance the strategic position of a firm, and the intensified competitiveness of a firm can lead to the improvement of performance.

Information Technology Knowledge Management in Malaysian Armed Forces

Information Technology Knowledge Management in Malaysian Armed Forces

A model of information technology opportunities for facilitating the practice of knowledge management

PurposeThere is controversy about the role information technology (IT) should play in knowledge management (KM) spanning extremes that either overvalue or undervalue IT's role. This study recognizes the balance required between the two extremes and aims to present a KM process and a three‐dimensional model to assist in identifying opportunities in which IT can effectively facilitate KM practices.Design/methodology/approachThrough a synthesis of KM literature the paper developed a KM process that consists of identification of classifications of knowledge and their particular value to an organization, sources of knowledge, and application opportunities. It developed a three‐dimensional model consisting of KM life cycle, KM level, and KM objectives to assist in identifying the most effective IT application opportunities.FindingsCurrent IT infrastructures provide support for the organization, formalization, and distribution of organizational knowledge. However, there are relatively few applications that perform the generation, application, and evolution of organizational knowledge. The paper describes a distributed simulation prototype system that demonstrates the potential ability of IT to perform these important KM activities and contribute to the effective facilitation of KM.Research limitations/implicationsThis study is by no means exhaustive, but is intended as a starting point to explore opportunities in which IT may be most effective in realizing the goals and objectives of KM.Originality/valueThe proposed KM process guides knowledge workers toward a systematic understanding of how to view the use of IT in the most effective way to achieve organizational objectives and goals. The model permits them to assess how they are currently using IT for KM and where they may either leverage their current IT infrastructure or develop focused IT applications to achieve benefits through better use of IT in facilitating knowledge management. The Navy planning system described demonstrates one such application.

A Methodology to Evaluate the Organizational Impact of it on Knowledge Management: an Italian Case Study

The important role played by Information Technology (IT) for Knowledge Management (KM) within many companies has been widely recognized. However, the relationship between IT investment and firm performance is complex and multifaceted and the evaluation of the impact of IT for KM on organizational performance has proved to be a difficult task. This has made it difficult to demonstrate that IT for KM may be used to leverage other firm advantages and opportunities and to justify spending on IT projects in support of KM.This paper provides a methodological framework to analyze the consequences related to the adoption of IT tools for the management of information and knowledge. In particular, we present a four-phase framework that captures the benefits of KM features in meeting business objectives through an examination of organizational processes and actors. The aim of the constructed methodology coincides with the main target pursued by firms: to have the possibility of evaluating IT solutions both ex ante, i.e. at the project/design phase, and ex post, i.e. at the assessment phase. A case study application in an Italian small business is described in detail.

IT for KM in the management consulting industry

PurposeThe purpose of the paper is to examine the underlying components of information technology (IT) that support different models of knowledge management (KM).Design/methodology/approachThis empirical study is conducted in the management consulting industry to examine the important link between IT and KM. Based on previous research, four knowledge models were developed for the management consulting industry based on the knowledge type and service type. Data collected through a survey from 115 management consulting firms in the USA and Canada were analyzed.FindingsRegardless of the type of KM model utilized, the most widely used IT by management consulting firms was the internet‐related technology (e‐mail, internet, and search engine). The second important IT component was data management technology (document management, data warehousing, data mining, knowledge repositories, and database management). The third important IT was collaborating technology (videoconferencing, workflow management, groupware, group decision support systems, and knowledge maps). The least important IT was artificial intelligence (expert systems, case‐based reasoning systems, intelligent agent, and neural network).Originality/valueThis paper develops a new topology of KM models based on the knowledge type (exploitive and explorative) and service type (standardized and customized). Thus, four KM models are developed: reuser (exploitive/standardized); stabilizer (exploitive/customized); explorer (explorative/standardized); and innovator (explorative/customized). While IT has been widely accepted as an enabler for KM, its application for a different focus of KM has not been explored.