A model of information technology opportunities for facilitating the practice of knowledge management

Abstract

PurposeThere is controversy about the role information technology (IT) should play in knowledge management (KM) spanning extremes that either overvalue or undervalue IT's role. This study recognizes the balance required between the two extremes and aims to present a KM process and a three‐dimensional model to assist in identifying opportunities in which IT can effectively facilitate KM practices.Design/methodology/approachThrough a synthesis of KM literature the paper developed a KM process that consists of identification of classifications of knowledge and their particular value to an organization, sources of knowledge, and application opportunities. It developed a three‐dimensional model consisting of KM life cycle, KM level, and KM objectives to assist in identifying the most effective IT application opportunities.FindingsCurrent IT infrastructures provide support for the organization, formalization, and distribution of organizational knowledge. However, there are relatively few applications that perform the generation, application, and evolution of organizational knowledge. The paper describes a distributed simulation prototype system that demonstrates the potential ability of IT to perform these important KM activities and contribute to the effective facilitation of KM.Research limitations/implicationsThis study is by no means exhaustive, but is intended as a starting point to explore opportunities in which IT may be most effective in realizing the goals and objectives of KM.Originality/valueThe proposed KM process guides knowledge workers toward a systematic understanding of how to view the use of IT in the most effective way to achieve organizational objectives and goals. The model permits them to assess how they are currently using IT for KM and where they may either leverage their current IT infrastructure or develop focused IT applications to achieve benefits through better use of IT in facilitating knowledge management. The Navy planning system described demonstrates one such application.