Information Service System Research Articles

Predictors of higher pain in possible open globe injury emergency medical services activations

PurposeTo determine predictors of high pain in open globe injury (OGI) cases treated and transported by Emergency Medical Services.MethodsThe National Emergency Medical Services Information System database was queried for activations of OGI between 2017 and 2021. Demographic, location, medication, and date and time information was collected. Cases were divided based on the intensity of maximum pain reported (low pain: below 5/10, high pain: above 5/10). Logistic regression was used to identify significant predictors of high maximum pain.ResultsOf 53,589 cases of OGI, 20,766 reported high levels of pain. Females were more likely to report high pain than males (OR 1.24, CI 1.195–1.285). All age groups between 16 and 75 years old were more likely to report high pain than patients below 15, while all age groups above 75 were less likely. American Indians/Alaska Natives, Black, and Hispanic Americans were all more likely to report high pain than White Americans (American Indian, OR 1.249, CI 1.067–1.461; Black, OR 1.332, CI 1.277–1.390; Hispanic, OR 1.133, CI 1.064–1.207). OGI cases in the Midwest and South regions were less likely to report high pain than those in the West (Midwest, OR 0.868, CI 0.807–0.933; South, OR 0.800, CI 0.748–0.855). Compared to low pain patients, a greater percentage of high pain patients received opioid analgesia (10.04% vs. 0.44%).ConclusionsDemographic factors and location may contribute to higher pain in OGI patients. This information may prove useful in the management of OGI and may warrant further investigation into the nature of open globe trauma.Kindly check and confirm the inserted city is correct for affiliation 3.Correct

Changing Epidemiology of Emergency Medical Services Calls for Children in the United States during the COVID-19 Pandemic and Reopening

ABSTRACT OBJECTIVES To describe changes in the volume and types of emergency medical services (EMS) calls for children during the COVID-19 pandemic and after availability of the COVID-19 vaccine (“reopening period”). METHODS A retrospective cross-sectional study of EMS 9-1-1 responses to children under 18 years for all causes over a 4-year period (2019-2022) reported in the National Emergency Medical Services Information System (NEMSIS) dataset. Data was stratified into three periods, Pre-pandemic, Pandemic and Reopening. We used generalized linear models to estimate the effect of the pandemic and reopening on daily call volume trends, on-scene mortality and scene disposition, correcting for seasonality and baseline effects. We performed subgroup analyses based on geographic region and diagnosis (trauma, respiratory, mental health, seizure, diabetes). RESULTS A total of 4,612,505 pediatric EMS 9-1-1 responses were included. Call volume for EMS showed an increasing pre-pandemic trend (+25.9%/year) followed by an acute drop in volume (-28.9%) and decreased trend (-13%/year) during the pandemic period and a rebound (+17.5%) during the reopening period that was generally conserved across all regions. Subgroup analysis by diagnosis showed similar trends among a wide variety of illnesses. There were increased odds of on-scene death for calls for traumatic (OR 1.77) and respiratory (OR 2.00) illnesses, with partial reversal in the respiratory group (OR 0.66) during the reopening period. During the pandemic, children were less likely to be transported (OR 0.70) and more likely to be non-transported (OR 1.30) and refuse care (OR 1.32), with partial reversal of these trends during the reopening period. CONCLUSIONS The pre-pandemic increase in EMS call volume was disrupted by an acute pandemic-related decline followed by a rebound during reopening. During the pandemic, children were more likely to present with more severe manifestations of disease processes, particularly increased on-scene death for trauma and respiratory illness, and less likely to be transported – with only partial reversal of trends in reopening.

The incentivized drug information services among community pharmacists: a multi-centre cross-sectional study in Indonesia.

Community pharmacists should provide qualified drug information services for the rational use of medicine in community. However, there is no standard professional incentive for the service in Indonesia. This study aimed to assess drug information services with incentives and its associated factors among community pharmacists in Indonesia. A multi-centre cross-sectional study was conducted among community pharmacists in Medan City, Bandung City, Bandung Regency, and Makassar City. A validated online self-administered questionnaire was used to collect data on pharmacists' demographics, pharmacy characteristics, and drug information provision practices. Multivariate logistic regression was applied to identify factors associated with incentivized drug information services. A total of 639 community pharmacists participated, with representation from Medan (21.9%), Bandung City (20.8%), Bandung Regency (26%), and Makassar (31.3%). Most respondents were female (79%) with a median age of 31 years (IQR: 9). Only 12% of pharmacists reported receiving incentives for providing drug information services. Factors significantly associated with receiving incentives included being male (OR: 2.04, 95% CI: 1.16-3.58), aged 20-30 years (OR: 3.25, 95% CI: 1.10-9.58), working over 40 hours per week (OR: 2.30, 95% CI: 1.16-4.58), working in a chain pharmacy (OR: 2.08, 95% CI: 1.18-3.67), and having an onsite physician practice (OR: 1.72, 95% CI: 1.04-2.85). Limited number of community pharmacists received an incentive for drug information services. The development of a remuneration system for drug information services can be considered to enhance the quality of pharmaceutical care services in the community setting.

Improving Population Administration Services at the Buleleng Regency Population and Civil Registry Office through the Development of 6 Service Innovations, Detailed Service Information Systems, and Service Monitoring Displays

The Population and Civil Registration Service of Buleleng Regency has been managing population data since 2022 through the AKUOnline application and in 2023 it will develop into AKUOnline-NG. In 2024, AKUOnline-NG will be available in a PWA (progressive web apps) version and can be accessed via mobile devices by all residents of Buleleng Regency. With the largest population in Bali Province, public administration services for population through AKUOnline-NG need to be improved. In order to prepare open access for AKUOnline-NG to 826,000 residents of Buleleng and anticipate complaints/questions related to AKUOnline-NG which currently only provides a login page. In addition, to accommodate 6 innovation services (BALITA, AKSAMA, NYAKSI, SAKKINAH, APISAN and KK DILAN) which currently do not have features, AKUOnline-NG needs to be further developed. The purpose of this study is the development of AKUOnline-NG in accommodating 6 innovation services, improving the detailed service information system (SIM) not just a login page, and developing a service monitoring display so that evaluations can be carried out on public services. In addition, this study also aims to determine the impact of the implementation of 6 digital-based service innovations, detailed SIM services and monitoring displays on improving public services. During the implementation of the study, qualitative research was conducted to determine the business processes that would be digitized and the agile development approach so that it could involve users, especially Disdukcapil. In addition, quantitative research was conducted with the USE questionnaire (usefulness, satisfaction and ease of use) as a model of technology acceptance.

북한이탈주민의 진로에 관한 질적 연구 동향 분석

The purpose of this study was to analyze the trends in qualitative research on the career paths of North Korean defectors, examine them, and provide implications for future research. A cross-search was conducted in domestic research databases, including the Korea Studies Information Service System (KISS) and the National Assembly Library, using the keywords "North Korean defectors," "settlers," "career," and "occupation." A total of 20 qualitative research papers were selected, and a framework for analysis was established. The analysis included basic information (such as research sources, the number of papers by year, general characteristics of research participants, and researcher disciplines), the design status of qualitative research methods, and the content of the studies. The summary of the results is as follows: first, Yearly Analysis: Although intermittent, the publication of qualitative research on the career paths of North Korean defectors has been steadily ongoing. Second, Analysis by Qualitative Research Methods: Grounded theory was the most commonly used qualitative research method, and the majority of the researchers specialized in education. Thirdly, the change in topics indicates that the themes related to the career paths of North Korean defectors have shifted from simple employment to a broader focus, emphasizing individual career experiences and the meanings attached to them. Based on the results of this study, implications for expanding qualitative research on the career paths of North Korean defectors and suggestions for future research were provided.

Models and methods for forming service packages for solving of the problem of designing services in information systems of providers

Today, in the telecommunications industry, service is one of the fundamental concepts. Building a service architecture is a key stage in the service life cycle. Information systems of telecommunications providers are designed, implemented and supported by IT companies based on the End-to-End model. This requires the IT company to solve a number of complex problems. In these conditions, building a service architecture, implementing and providing a service are divided into subproblems. Solutions to subproblems must be integrated to determine the coordinated activities of both the IT company and the provider. In this case, it is necessary to take into account the goals of IT companies, providers and their customers in such a way that it is beneficial to all parties. One of such subproblems is the formation of service packages that the IT company offers to providers. The article proposes formal models for the subproblem of forming service packages that allow taking into account the interests of the IT company and providers. These are multi-criteria nonlinear mathematical programming models. To solve the subproblem of forming service packages, a two-stage algorithm and a modified version of the guided genetic algorithm are proposed. The use of these methods allows us to take into account the interests of the IT company and providers. Also, such important factors that affect the formation of packages as the base price of the service, service dependency, discount system, resource and other constraints of the IT company and providers are taken into account. The two-stage algorithm at the first stage uses classical algorithms for solving the knapsack problem, and at the second stage implements a compromise scheme to improve the solution. The second of the proposed methods uses three types of tools in combination. The first tool controls the convergence of the genetic algorithm. The second tool determines the choice of the best solutions taking into account the features of the multi-criteria problem. The third tool allows to obtain the best solutions to the optimization problem with the simultaneous choice of a discount strategy. Experimental studies have confirmed the effectiveness of the proposed methods. Their ability to form the basis of the technology of forming service packages as a component of the platform for supporting the life cycle of services is also confirmed.

Digital Transformation in Villages: A Policy Implementation Approach in Kajowair Village, Nusa Tenggara Timur

The digital transformation of public services in rural areas represents a pivotal effort in bridging the urban-rural divide, yet its implementation faces unique challenges at the micro level. This study examines the policy implementation of the Village Management and Service Information System (Simpeldesa) in Kajowair Village, Nusa Tenggara Timur (NTT), highlighting its distinct approaches compared to other villages. Employing a qualitative descriptive method, this research engaged 15 key participants, including village leaders, administrative officials, and community members. Data collection encompassed in-depth interviews, direct observations of Simpeldesa operations, document analysis, and literature reviews. Findings reveal that Simpeldesa implementation demonstrates a commitment to digital transformation, with strong disposition from village officials and strategic bureaucratic structures fostering effective coordination. However, challenges remain, particularly in communication and infrastructure. Limited program socialization and reliance on orbit-based internet coverage impede broader community engagement and optimal service delivery. Despite these obstacles, the allocation of substantial resources and the program’s initial success—evidenced by 50% progress in administrative data integration—underscore the potential of Simpeldesa to improve rural governance. This study contributes to the theoretical development of policy implementation by emphasizing the role of communication, resource allocation, disposition, and simplified bureaucratic structures in the success of digital transformation at the village level. Practical recommendations include enhancing community outreach and expanding infrastructure support to ensure inclusive and sustainable digitalization. The findings provide a framework for other rural areas seeking to adopt similar innovations, advancing both theoretical and practical discourse in social and human sciences.

The feasibility of utilizing district health information system and short message services on decreasing child immunization dropout and increasing vaccination timeliness in Duhok Governorate.

To develop a customized individual-based electronic immunization registry using the DHIS-2 platform and investigate its effectiveness combined with short message service reminders to decrease the child immunization dropout rate and improve vaccination timeliness in the Duhok Governorate. This was a quasi-experimental study. The study included a preliminary pilot assessment examining deficiencies and requirements of the current paper-based immunization system, which informed the development of a tailored electronic immunization registry. This registry was implemented in a quasi-experimental study at four randomly selected vaccination units at primary healthcare centers with high dropout rates in Duhok Governorate, targeting 390 children under one year who were vaccinated or eligible to be vaccinated with the PENTA-1 vaccine and followed up for five months to receive successive doses of the PENTA-2 and PENTA-3 vaccines. The children were distributed into two groups: 195 children in the intervention group, whose children's information was entered into the electronic immunization registry and whose parents received vaccination appointment reminders, and 195 children in the control group, whose children received the regular vaccination service, information entered into the paper-based immunization registry, and did not receive vaccination appointment reminders. The results showed a statistically significant decrease in the PENTA-1 to PENTA-3 dropout rate among children enrolled in the intervention group (5.7% compared to 29.7% in the control group, p-value< 0.001). This study offers compelling evidence that implementing the DHIS-2 platform tracker EIR with SMS reminders is an effective tool for significantly enhancing the child immunization program's outcomes. It also guides the implementation of an individual-based electronic immunization registry using the DHIS-2 tracker module by the national health team. Therefore, we recommend adopting its application to encompass a broader spectrum of vaccines and health facilities nationwide.

Rural Out of Hospital Cardiac Arrest Patients More Likely to Receive Bystander CPR: A Retrospective Cohort Study

ABSTRACT OBJECTIVES Survival from out-of-hospital cardiac arrests (OHCA) remains lower in rural areas. Longer Emergency Medical Services (EMS) response times suggests that rural OHCA survival may need to rely more on early bystander intervention. This study compares the rates of bystander Cardiopulmonary Resuscitation (CPR) between rural and urban areas and examines societal factors associated with bystander CPR. METHODS This study was a retrospective cohort study using merged county-level data from the National Emergency Medical Services Information System (NEMSIS) sample from 2019 and 2020, the 2019 American Community Survey, and the Bureau of Health Care Workforce data. We included all adults (age ≥ 18) with OHCA who were treated by an EMS clinician reporting data to NEMSIS, with the primary exposure of OHCA rurality, and the primary outcome of bystander CPR by a member of the public. Rurality was assigned using the Rural Urban Commuting Area code associated with the OHCA location. Cases were excluded if there was an indication for witnesses identified as health care personnel, the incident occurred at a health care site, or geographical data were not available. The association between patient- and community-level covariates and bystander CPR were measured using generalized estimating equations to model the adjusted odds ratios (aOR) and 95% confidence intervals (CI), clustering on county. RESULTS A total of 99,171 OHCA patients were identified and 60.9% (n = 60,380) received bystander CPR. Patients with OHCA living in isolated small rural towns (aOR: 1.57, 95%CI: 1.28-1.91) were more likely to have bystander CPR when compared to those living in urban cities. The odds of bystander CPR was lower in counties with larger populations of those without high school diplomas (e.g., >15% vs ≤6%, aOR: 0.56; 95%CI: 0.51-0.61), non-Caucasian populations (e.g., >40% vs ≤10%, aOR: 0.83; 95%CI: 0.76-0.91), and older populations (e.g., >14% vs ≤9%, aOR: 0.82; 95%CI: 0.74-0.91). CONCLUSIONS We observed lower rates of bystander CPR in communities with lower education, higher rates of non-Caucasian populations, and older populations. Our findings emphasize the need for public interventions in bystander CPR training to meet the needs of diverse community characteristics, and particularly in areas where EMS response times may be longer.

Avaliação dos atributos dos serviços de Atenção Primária à Saúde na perspectiva dos profissionais de saúde

Objective: To assess the presence and extent of primary health care (PHC) attributes from the perspective of health professionals. Methods: This is an analytical cross-sectional study, carried out through the self-application of the Primary Care Assessment Tool (PCATool-Brasil) questionnaire, in the health professional’s version. General, essential and derived scores were assigned to each attribute. Results: General score indicated low performance for PHC. Essential attributes Ongoing care, Coordination of Services (information systems), Comprehensiveness (services available) and derived attributes (Family-centeredness and Community orientation) showed high orientation. Family Health Teams showed significantly higher scores in the attributes Ongoing care, Comprehensiveness (services provided) and Family-centeredness. Presence of specialization and residency in family health was positively associated with the attributes Ongoing care and Coordination of Services (integration of care). Conclusions: The study identified the presence and extension of the attributes, pointed out weaknesses, potentialities and possibilities for the services, both at the organizational level and as in the work process of the professionals. The qualification of professionals was associated with better results.

Red blood cell transfusion and the use of intravenous iron in iron-deficient patients presenting to the emergency department.

Red blood cell transfusions are often used to treat iron-deficient patients in the emergency department (ED), while treatment with intravenous (IV) iron is preferred, as it increases hemoglobin concentration rapidly and durably. We aim to evaluate the incidence of iron deficiency anemia, frequency of blood transfusion and iron supplementation, and factors associated with blood transfusion in the ED. We conducted a retrospective cohort study of adult patients presenting to the St. Boniface Hospital (Winnipeg, Canada) ED from 2014 to 2018. Electronic data obtained from the Emergency Department Information System and Laboratory Information Services databases identified patients presenting with iron deficiency anemia, defined as microcytic (mean corpuscular volume<75 fL) anemia (hemoglobin<120g/L) with either a transferrin saturation<20% or ferritin<30 µmol/L. Ferritin>100 µmol excluded iron deficiency anemia. The use of blood transfusions or iron supplementation was determined for each patient. Factors associated with blood transfusion were determined using logistic regression analyses. Of 39,222 patients, 17,945 (45%) were anemic. In anemic patients, iron parameters were ordered in 1848 (10.3%) and iron deficiency anemia was diagnosed in 910 (5.1%). Ninety-five patients (10.4%) received one red blood cell unit, and 197 patients (21.6%) received ≥2 units. Oral iron and IV iron were prescribed for 64 (7.0%) and 14 (1.5%) patients, respectively. Hemoglobin concentration was the main determinant for treatment with blood transfusion. Iron deficiency is underinvestigated among anemic patients presenting to the ED. The only clinical factor associated with red blood cell transfusion in the ED was hemoglobin level, irrespective of symptoms or clinical stability.

Possibilities of Using Inland Navigation to Improve the Efficiency of Interurban Freight Transport with the Use of the RIS System—Case Study of the Route Opole–Szczecin

This study explores the potential of inland navigation as a key component of Poland’s sustainable transportation strategy, focusing on the Opole–Szczecin route. It emphasizes inland waterways as an eco-friendly and efficient alternative to road and rail transport, potentially revitalizing local economies and reducing dependency on more traditional transport modes. The use of the River Information Service (RIS) system is highlighted as to its role in enhancing the logistical efficiency and safety of inland water transport. The research includes a comparative analysis of cargo transport on the Opole–Szczecin route, using road, rail, and inland-waterway options, revealing the advantages of inland-waterway transport in terms of cost-effectiveness and environmental impact. Finally, the paper discusses the challenges and opportunities for the development of inland navigation in Poland, advocating for greater integration with other transport branches through innovative technologies like RIS.

Assessing the quality of data for selected reproductive health indicators in designated public health facilities in Bangladesh.

An effective health management information system plays a pivotal role in evidence-based decision-making and strengthening health service delivery in a country. The Directorate General of Health Services and the Directorate General of Family Planning of Bangladesh have adopted digital health management information system platforms named district health information system and management information system, respectively. Despite its significance, health management information system data has numerous issues, such as missing values, inaccuracies, lack of internal consistency, and the presence of outliers. This study aims to assess the data quality of reproductive health indicators in the health management information system of the Directorate General of Health Services and the Directorate General of Family Planning. The study examined two aspects of data quality: a) completeness of data, subdivided into completeness of facility reporting (report submission rate) and completeness of indicator data (presence of missing values); b) internal consistency of reported data, subdivided into presence of outliers, inter-indicator consistency, and consistency between reported data and original records (accuracy rate). The study utilised retrospective monthly data gathered from July 2021 to June 2022, covering 21 reproductive health indicators. Multi-stage cluster sampling was employed to select 112 health facilities for data collection, including 48 facilities from Directorate General of Health Services and 64 from Directorate General of Family Planning, representing various administrative levels across the country. The report submission rate for Directorate General of Health Services facilities was 98%, while for the Directorate General of Family Planning facilities, it was 86%. However, 35% of data points were missing in the district health information system server of Directorate General of Health Services, whereas no missing values were observed in the management information system server of Directorate General of Family Planning. Less than 3% of outliers were detected in the server data of both directorates. Inter-indicator consistency was maintained at a high rate of 98% in health facilities under both directorates. The accuracy of reported data varied across indicators and facility types: Directorate General of Health Services facilities showed accuracy rates ranging between 75 and 92%, with an aggregated rate of 86%. Different tiers of the Directorate General of Family Planning facilities had accuracy rates ranging from 92 to 96%. This research emphasises the significance of rectifying missing values, ensuring consistency, and improving reporting systems, with a particular focus on lower-tier health facilities, to enhance the validity and reliability of reproductive health data in Bangladesh.

Pengembangan Layanan Konseling Mahasiswa UIN Walisongo Semarang Berbasis Expert System

In the era of Society 5.0, numerous aspects must be adjusted due to the current societal conditions, where the use of internet-based media such as laptops, smartphones, and tablets has become prevalent. Various services across multiple sectors have migrated from manual to digital formats. One of the services offered by the Faculty of Ushuluddin and Humanities (FUHUM) at UIN Walisongo Semarang is the laboratory, with one of its divisions being the FUHUM Therapy Center (FTC). This research develops a counseling service information system using an Expert System, a branch of Artificial Intelligence. The research was conducted using the Waterfall method to build a web-based system. Assessment was carried out using the DASS-21 scale, a brief standardized assessment consisting of 21 items that detect three types of mental health disorders: depression, anxiety, and stress. The system's output provides recommendations for self-therapy or meeting with a counselor based on the classification of students' mental health disorders. From the experiment conducted on 18 students, 4 (22.2%) were found to be in normal condition, 1 (5.6%) had mild disorders, 6 (33.3%) had moderate disorders, 6 (33.3%) had severe disorders, and 1 (5.6%) had very severe disorders. The implementation of this system is expected to contribute as a foundation for decision-making in designing strategic programs that support academic activities and enhance academic and student services.

Hydrological Analysis of Wadi Arab Valley Dam by Integrate Soil Conservation Service and Geographic Information Systems

Hydrological Analysis of Wadi Arab Valley Dam by Integrate Soil Conservation Service and Geographic Information Systems

The Data-Driven Approach in Transitioning Organizational Strategies and Capabilities: Insights from Indonesia's National Narcotics Agency

Anti-narcotics prevention measures, such as urine sampling of suspect offenders, citizen reporting of suspect narcotic activities, public education, or legal consultations used to be performed at provincial and city levels. To improve effectiveness and efficiency, Indonesia’s National Narcotics Agency (Badan Narkotika Nasional or BNN) centralized such initiatives by introducing BOSS (BNN One-Stop Service), an integrated service information system provided to the public. However, at present data generated by BOSS has not been fully exploited in the design of BNN strategy. The objective of this study is to explore the untapped potential of BOSS data to improve BNN strategy and capabilities, focusing on preventing and eradicating narcotics abuse. The methodology used is descriptive qualitative, with data collection through document analysis and interviews. This study is expected to provide a preliminary interpretation of how BOSS data can improve BNN's ability to fight narcotics abuse more effectively and efficiently. The results of the study show that the integration of BOSS data can significantly optimize the efficiency, analytical capabilities, and responsiveness of BNN in dealing with narcotics abuse, showing that the use of strategic data from BOSS is the key to BNN's digital transformation for a more effective narcotics prevention and eradication strategy.

Pemanfaatan Layanan Sistem Informasi Digital Perpustakaan (Sinditaka) oleh Mahasiswa di Universitas Medan Area

This study discusses the utilization of the Library Digital Information System Service (SINDITAKA) by final semester students at Medan Area University. This study focuses on the use of digital information systems to facilitate library catalog searches and improve the quality of information services. The method used is qualitative research with a descriptive approach. The informants in this study were the head of the Library and Archives at Medan Area University. Data were collected from documents, interviews, field notes, and observations. The results of the study indicate that SINDITAKA provides access to various digital collections, including printed books, e-books, and e-journals, which make it easier for students to find information.

Psychiatric Considerations of Infertility.

Infertility, the inability to achieve pregnancy within a year despite normal attempts to conceive without contraception, causes psychosocial burden for individuals and couples. This review summarized the interrelationship between infertility and psychological stress and suggested various forms of psychological intervention for infertility. The PubMed, Google Scholar, and Korean Studies Information Service System databases were searched for English- and Korean-language articles published from 1990 to 2024. Infertility leads to emotional distress from diagnosis to treatment. Also, psychological stress affects the trajectory of infertility. This distress may cause psychiatric illnesses, negatively affecting pregnancy. Psychotherapies, psychopharmacotherapies, and biological treatments can be used for the management of psychiatric illnesses in infertile patients. Digital therapeutics also have the potential to be a competitive treatment option. Regular assessment and management of psychological stress in infertile couples are essential during the course of infertility treatment. Psychological intervention of infertile patients should be implemented according to a personalized plan that completely reflects the individual clinical characteristics.

Intention to adopt blockchain technology for zakat management in Indonesia

Purpose This paper aims to analyze intention for applying blockchain-based technology in zakat management regarding the readiness of zakat institutions and muzakki in Indonesia. Design/methodology/approach This research is a mixed method, namely, using qualitative research to examine the readiness of practitioner and academics in welcoming blockchain-based financial technology and using quantitative research to measure people’s knowledge and intentions to adopt zakat using blockchain technology based on UTAUT theory (Unified Theory of Acceptance and Use of Technology). Findings The findings indicate that performance expectancy, social influence, facilitating conditions and sentiment positively affect the intention to adopt blockchain technology in zakat payments, while effort expectancy do not. Additionally, interviews reveal that practitioners and academics support blockchain technology but are unprepared for its implementation. Practical implications The implications of this study suggest important directions for policy makers, notably zakat institutions, supporting the application of blockchain technology and the adaptation of user-friendly information system services to meet the requirements of zakat service users. Originality/value This study fills the gap in previous research by offering a more comprehensive analysis of the collaboration between zakat and blockchain technology through three different perspectives, namely, practitioners (BAZNAS), academics and users of zakat services (muzakki).

Mathematical Model of Management of Interactive Services in Information Systems

In modern society, information technologies are developing rapidly, which requires new interactive services in various fields, in particular, information systems. Development of mathematical models is important for effective management of such services. In this article, we study the processes of developing mathematical models of interactive service management in information systems and their implementation. Interactive services are services that allow interaction with users. Thanks to these services, users receive information faster, which speeds up their decision-making process. Therefore, it is important to manage services more efficiently and quickly through mathematical models in this area. The article also considers the main difficulties and problems related to the management of interactive services in information systems, the role and importance of mathematical models in solving these problems. Our goal is to offer new approaches and methods for more effective management of interactive services in information systems.