Information Systems In Public Administration Research Articles

The official writing in the public administration information systems: a study on the Federal University of Sergipe

The official writing in the public administration information systems: a study on the Federal University of Sergipe

Proposal of a New Approach for Protected Deposit Area Registration in Public Administration Information Systems—A Case Study from Slovakia

Perception of the meaning and wider context in recording important information about objects that represent strategically valuable data is the basis for increasing their value and binding in order to strengthen their credibility. In recent years, emphasis has been placed on digitization and electronic data collection and their interpretation, which ensures the promotion of real-world objects. The protection of mineral wealth and the creation of protected deposit areas (PDAs) is often limited to an analogue form of documentation ensuring the raw material potential of that country. The often inefficient and insufficient way of managing data in public information systems (ISs) and their subsequent use in the customary procedural stages of other decision-making procedures of state authorities leads to the loss of relevant information in connection with such protected areas. This paper on specific studies emphasizes the need to use and follow procedures in strengthening the Slovak national concept based on data and technical compatibility supporting the exchange of information, which will support the expansion of the IS environment with data in connection with the protection of mineral wealth in the form of PDAs. As a result of the existing legislation and historical background, it is necessary to comprehensively evaluate the contexts that fundamentally enter into the content of data in the ISs of individual institutions recording fundamental information about objects in connection with the protection of deposit areas. The methods used and the analysis of input data on PDAs from the relevant information systems pointed to insufficient and incomplete records and presentation of data regarding PDAs. In this document, a solution is proposed which, as a result, consolidates the disparate way of registering PDAs and presents an organizationally more profitable way of exchanging data. It was found that only modern ISs and their filling with data, respecting the rules and principles of standardization, prioritizing the content of established, and validly reflecting data, are a high-quality basis for an interoperable environment containing the necessary information, for example, in the establishment of three-dimensional records.

Management approaches in the implementation of digital technologies in public administration

It is proved that information systems do not yet have the status of an independent and influential factor on the quality of public administration, and the use of digital technologies today is a complex multifaceted problem. The need to develop national programs that would be aimed at maintaining the availability of information databases needed by the authorities in making management decisions is emphasized. As part of the key areas for further improvement of information systems in public administration, it is proposed to consider the possibility of creating a single corporate information system in local communities. It is proposed to develop and substantiate the Program of improvement of information support of public administration, giving it a corporate character and turning it into an independent effective component of the management system.

The Papris Methodology Verification Using The Implementation Of Specific Information System For Public Administration

Abstract The article focuses on process management in public administration using the specific case study of the statutory city of Ostrava. Based on the selected part of the PAPRIS methodology, the process management is verified, and conclusions from the application of information system e-SMO ("Electronic Statutory City of Ostrava") are generalized. Ostrava is third the biggest city in Czech Republic with approximately 320 thousand citizen. Article describes experiences with SW implements, which are used for model of process in public administration. Particulary at local authority of Ostrava town. Model of process is a basis for reengineering of process in state administration and preparation for implementation of big information systems. Mapping of process is providing implement and confirmation methodology to identify existing processes. Problem with its using consist in that, senior manager don’t informs, what organization is determination by processes. If are not described in given to organization current processes, or how would have had look new optimum processes, will not endeavour about reengineering successful. Procedural analysis namely offer tool and check methodology to identification current suit („ at") and it is possible him use either as instruction („ how so about to be") for reengineering function handling administrative and self-rule activities. Purpose of the article: The PAPRIS methodology was used when defining the objectives for implementation of the information system for public administration (PAPRIS - Process Approach - Public and Regional Information System). This methodology has been elaborated by one of the authors and published in a very general scheme when solving many case studies (Krajčík, 2006), (Krajčík, 2007), (Krajčík, 2013) (Krajčík, 2014). We assume that the PAPRIS is primarily a methodology with incorporated elements of procedural approach for project management in public administration information systems (PAIS). The specific supporting process of communication between the client and the e-SMO ("Electronic Statutory City of Ostrava") system has been chosen for verification. The model of supporting communication process, created by ARIS tools, is crucial, and the structure of scripts (ICM and IVR) is subsequently made. The aim of this article is to verify that the methodology is sufficient and appropriate to manage such a large project such, undoubtedly, is the e-SMO (Vlček, 2009). Methodology/methods: Defined productive and non-productive processes with their defined process cuts represent a crucial category for the process structure of IS projects. This is fully accepted by the PAPRIS methodology. Process cuts are understood, in the logic modelling according to the PAPRIS methodology, as clearly defined logic directional cuts in three-dimensional space of all project processes. The process set is systemically categorized, in a given logic directional cut, into mutually disjoint process subsets, which are characterized by this particular directional operator. The directional operator always has a clear logical allocation that is based on the construction of a process view. Theoretically, an infinite number of process views can be used. One of the important issues in a methodology for the case studies includes the size of the research sample. It is usually assumed that there is no ideal number of cases and that the number between four and ten usually provides good results. Other authors defining against any quantitative standards for any determination of the sample size of the case studies, since such an approach denies the internal logic of this methodology and the richness of the information obtained from participants in the research. Research which is carried out using case studies does not aspire on compliance with the requirement the representativeness of the sample. (Štrach, 2007). Methodology of case studies is among the established guidelines of qualitative research (Štrach, 2007). Research on using case studies in the last 30 years has seen an extraordinary increase in social-scientific research, including research on business and management (Dul, Hak, 2008). Scientific aim: The essential aim of this study is to describe the way the process cut defines a productive process and non-productive process, in accordance with the PAPRIS methodology using the specific example. While the triggering mechanism of the project production process is an event causing its own production - i.e. the specific output with added value for the customer, the project of non-productive process is caused by the project management event. Therefore, it is caused by the need to control, monitor, track, inspect, evaluate outputs, decide and regulate the project implementation. Findings: Within the support of the communication process, two examples were used to verify the methodology. The global perspective on the process was created in ARIS tools and the communication between the call centre and the client was made in Visio tools. The PAPRIS methodology is based on the concept of process variability, which has been clearly formulated. The fundamental direction of the process development, anticipated changes and the opportunity to react to them in accordance with defined objectives of the PAIS project are guaranteed.

Desenvolvimento e uso de um software de gestão sob a ótica das dimensões organizacional, tecnológica e humana em empresas públicas

This research is about the use of information systems in public administration, specifically in the Department of Social Services, where the software GESUAS was developed to assist in their management. To reach the proposed objectives, the program developer and staff of the Department of Social Service in Vicosa, in Minas Gerais state, were interviewed. The collected data was treated via content analysis. After the interviews, analytical categories were created to study the impact of GESUAS on that organization. It was noted that the use of the system has positive implications in the organizational, as well as in the technological and human aspects. Based on these findings, it is possible to note the importance of using technology and information systems in organizations, although the results obtained here cannot be generalized to other cases.

Sucesso de Sistemas de Informações na Administração Pública: Proposta de Um Modelo Exploratório

Os investimentos em Sistemas de Informação (SI) estão aumentando cada vez mais, e consequentemente, persiste a relevância dos estudos sobre sucesso de SI. Delone e Mclean (2003) elaboraram um modelo de sucesso de SI, e esse modelo é referência para as pesquisas da área, porém, na perspectiva do setor público, ainda são raros os estudos. Nesta pesquisa buscou-se propor um modelo exploratório de sucesso de SI na Administração Pública, a partir da identificação de itens em cada construto do modelo original de Delone e McLean (2003), por meio de estudos de casos múltiplos em três prefeituras e uma câmara municipal do Cone Sul do estado de Rondônia. Com base na pesquisa empírica, constatou-se que os fatores de sucesso de SI na Administração Pública Municipal se aproximam daqueles apontados na literatura revisada, porém, com algumas particularidades do setor público. Um modelo de fatores e itens de sucesso de SI, do confronto entre literatura e os dados empíricos, é apresentado ao final.

Sucesso de Sistemas de Informações na Administração Pública: Proposta de Um Modelo Exploratório

Investments in Information Systems (IS) have been significantly increasing and hence the relevance of the studies on the IS success is persistent. Delone and Mclean (2003) developed an IS successful model which is a benchmark for researches in the area, however, in the perspective of the public sector, studies are still rare. In this research it was sought to propose an exploratory model of successful IS in public administration, from the identification of each construct items of the Delone and McLean (2003) original model, through multiple case studies in three Municipalities and a Town Hall of the Southern Cone of Rondonia state, in Brazil. Based on the empirical research, it was found that the IS success factors in municipal public administration are close to those factors indicated in the reviewed literature, however, showing some particularities of the public sector. A model of successful factors and items of IS, from the confrontation between literature and empirical data, is presented in the end of this work.

Použitelnost elektronických formulářů veřejné správy

Tento přispěvek se zabýva testovanim a hodnocenim formulařů veřejne spravy z pohledu jejich použitelnosti. Jeho cilem je navrhnout vhodnou metodiku, jak testovat použitelnost elektronických formulařů vcetně jejiho popisu a tuto metodiku distribuovat odbornikům v oblasti informacnich systemů veřejne spravy. Nejprve jsou vyjmenovany metody inženýrstvi použitelnosti a vybrana vhodna metoda pro testovani a samotne hodnoceni použitelnosti elektronických formulařů. Pote je navržena metodika testovani použitelnosti elektronických formulařů využivajici zvolenou metodu. V posledni casti přispěvku je navržena a realizovana připadova studie, ktera využiva navrženou metodiku. Hlavnim přinosem teto prace je navrženi metodiky a navrh doporuceni pro navrh nových elektronických formulařů veřejne spravy. Klicova slova: Inženýrstvi použitelnosti, uživatelske rozhrani, veřejna sprava, informacni systemy, kvalita software. DOI: https://doi.org/10.18267/j.aip.63

Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

Abstract The goal of effective public administration is to provide qualitative services to citizens. Due to the increasing use of information and communication technologies (ICT), e-government is one of the possible solutions in achieving this goal. This solution includes a good understanding and management of the existing business processes, the use of normative documents and the effective use of information systems in public administration. To get the current view of all mentioned necessary components, the questionnaire was made. This paper is devoted to the analysis of questionnaire results. As a result of the analysis, hypotheses for further study are set.

HODNOCENÍ PŘIPRAVENOSTI EGOVERNMENTU ČESKÉ REPUBLIKY

Modern information technologies has entered all spheres of human activities, public administration authorities are not exceptions. There has been significantly increasing tendency in using information and communication technologies since beginning of the century in public administration. Despite of some indicators, progress of public administration information systems is too slow. Several organizations are engaged of eGovernment assessment at the international level. We can find some variations in the methodologies that cause different ranking of some countries in international comparison. The main goal of this paper is to analyze and assess the present state of Czech Republic eGo­vern­ment with using both external indicators and internal indicators. eGovernment index, developed by United Nations, will be the main external indicator of eGovernment quality of the Czech Republic. It includes both potential for eGovernment development and its implementation, and it‘s the most complete international ranking at present. It is defined as average of the telecommunication infrastructure index, the human capital index and the web measure index. It represents overall country ability to engage and implement eGovernment. Internal ranking of the Czech Republic eGovernment will be based upon eGovernment level coefficient, that is defined as multi-dimensional model based on technology and communication facility index, Internet using index, using of public administration services by persons and companies, poviding obligatory information, existence of electronic re­gis­try on web pages, web pages accessability and language mutations. Selected statistic data are related to information society and using information technologies in public administration and were published on Czech Statistical Office or evaluated on the bases of previous years‘ development.

The Survey of Information Systems in Public Administration in Poland

Introduction There is a growing consensus among public administration across the world about the need to revitalize public administration to facilitate customer centered, cost-efficient, and user-friendly delivery of services to citizens and businesses (Gnan, Hinna, Monteduro, & Scarozza, 2013; Gupta, Dasgupta, & Gupta, 2008; Urciuoli, Hintsa, & Ahokas, 2013). As a result of this, governments are introducing innovations in management, processes, government services, organizational structure, practices, and capacities (Arundel & Huber, 2013; Dolfsma & Seo, 2013; Reddick, 2011; van der Voet, 2013). This way they mobilize, deploy, and utilize the human capital as well as information, technological and financial resources for service delivery to citizens and businesses (Dhillon, 2005; Reddick & Turner 2012; Torres, Pina, & Acerete, 2005; Tung & Rieck, 2005; Weerakkody, El-Haddadeh, Sabol, Ghoneim, & Dzupka, 2012). Thereby they are improving the quality of governmental functions. Consequently, efficient and effective public administration is an essential precondition for economic and social development (Adam, Delis, & Kammas, 2011). So far research has prioritized the studies on the effects of informationcommunication technologies (ICT) and information systems (IS) as a shortcut to increase public sector efficiency and improve internal administration and management capabilities (Arduini, Material published as part of this publication, either on-line or in print, is copyrighted by the Informing Science Institute. Permission to make digital or paper copy of part or all of these works for personal or classroom use is granted without fee provided that the copies are not made or distributed for profit or commercial advantage AND that copies 1) bear this notice in full and 2) give the full citation on the first page. It is permissible to abstract these works so long as credit is given. To copy in all other cases or to republish or to post on a server or to redistribute to lists requires specific permission and payment of a fee. Contact Publisher@InformingScience.org to request redistribution permission. Denni, Lucchese, Nurra, & Zanfei, 2013; Cordelia & Bonina, 2012; Lozoya-Arandia & FrancoReboreda, 2012; Vu, 2013; Ziemba & Papaj 2013). Governments have largely conceived IS use as a further step in the reorganization of the public sector along the basic principles of efficiency gains and costs savings (Bekkers & Homburg, 2007; Dunleavy, Margetts, Bastow, & Tinkler, 2006; Heeks, 2002; Homburg, 2004). Public administration is taking advantage of enhancing its performance, especially in terms of information and communication at the local, regional, national, and also international levels. The improvement of information flow and communication between government units at the different levels can lead to the meeting of goals--streamlining processes and increasing efficiency, sustaining and strengthening democracy, and improving government accountability and transparency. The use of IS is an essential component of a government strategy to succeed in a rapidly changing world. Currently, implementing and managing IS in business organizations is an unprecedented condition for economic efficiency, which is quite extensively described in the literature. However, in public administration, IS implementation is not sufficiently investigated and presented in the literature. There are some descriptions about IS itself, though there are only a few studies on IS implementations and their support of government processes. The use of information systems enhances processes management in public administration and supply of public services, which are an ongoing research subject. The study of IS implementation in public administration requires a broad knowledge base and practical experience. This paper provides an overview of information systems in public administration. …

Information Strategies of Czech Statutory Cities and Regions: Critical Remarks

Czech legislation on information systems in public administration requires that the vast majority of public authorities shall approve information strategies, which shall serve as a basic instrument of their ICT management. This paper summarizes and compares the content of information strategies of Czech statutory cities and regions. Since both of these types of public authorities represent the largest administrative authorities in Czech territorial self-government, one would expect a high quality of information strategies. The analysis of gathered information conceptions revealed challenges that may raise questions about the existing practices across the whole Czech public administration system.

The Italian Information System on Zoonoses Data Collection

In the framework of the international obligations subscribed by the Italian government, the Italian Ministry of Health should provide the European Union (EU) (European Commission, European Food Safety Authority - EFSA) with a set of data and information related to the report and the spread of zoonoses and to the activities put in place for monitoring and control of zoonoses. In 2008, the Italian Ministry of Health commissioned the Istituto G. Caporale (ICT) to implement an information system able to provide information and data on the monitoring and control of zoonoses in the national territory, in accordance with the national and community legislation. The system is part of the e-Government process that involves all public administrations of the EU and refers to the use of information and communication technologies for the digital processing of documents in order to obtain simplification and interoperability of administrative procedures through the Internet, as defined in the strategic lines published by the National Centre for Information Systems in Public Administration (DigitPA) in 2009-2011.

The Public Service ontology: a formal model for describing domain-specific semantics

The Public Service ontology provides researchers and practitioners with a formal, standardised and unambiguous way for modelling public services. To develop the Public Service ontology, a formal ontology development methodology was followed and a generic Public Administration (PA) service model (Peristeras and Tarabanis, 2008) was used as a blueprint. The ontology played the role of the PA Service ontology in the SemanticGov project. The Public Service ontology has also been used for resolving semantic interoperability problems between different PA information systems and for creating Semantic Web Service with rich PA domain semantics.

Narratives of ICT and Organizational Change in Public Administration

In the last decade the implementation of computerized technology and advanced information systems in public administration has gathered speed. The purpose of this article is to explore the ways in which these changes might be gendered by analysing different narratives of digitalization and organizational change in public administration. The empirical findings indicate that resistance to information and communication technology is explained away by managers as reflecting women's low computer maturity, while the narratives of the case‐workers themselves reflect their resistance to deskilling and simplified work specifications, as well as their experience of a shift in the work object — from working with human beings to working with electronic information. The findings indicate that the increased use of information technology genders resistance to degradation as a feminized fear of technology and low computer maturity.

Towards eGovernment Interoperability: Lithuania Case

The interoperability problems have been faced by many countries governmental institutions at international, national and local levels. eGovernment Interoperability Frameworks act as the mechanisms that prescribe the prerequisites for one-stop, web-enabled e-Government Services and support their deployment in the vast number of public administration information systems. The current paper analyzes eGovernment interoperability framework development preconditions in Lithuania, good practice experience in developing eGovernment interoperability frameworks at EU level (European Interoperability Framework) and national levels – UK, Germany and Greece. Comparing these frameworks by different criteria the key principles of Lithuanian eGovernment interoperability framework are indentified. The project for Lithuania eGovernment Interoperability framework development is supported by Ministry of Interior of the Republic of Lithuania and Lithuania State Science and Studies Foundation.

Global viewing of heterogeneous data sources

The problem of defining global views of heterogeneous data sources to support querying and cooperation activities is becoming more and more important due to the availability of multiple data sources within complex organizations and in global information systems. Global views are defined to provide a unified representation of the information in the different sources by analyzing conceptual schemas associated with them and resolving possible semantic heterogeneity. We propose an affinity based unification method for global view construction. In the method: (1) the concept of affinity is introduced to assess the level of semantic relationship between elements in different schemas by taking into account semantic heterogeneity; (2) schema elements are classified by affinity levels using clustering procedures so that their different representations can be analyzed for unification; (3) global views are constructed starting from selected clusters by unifying representations of their elements. Experiences of applying the proposed unification method and the associated tool environment ARTEMIS on databases of the Italian Public Administration information systems are described.

Reform opportunities missed: Will the innovative potential of information systems in public administration remain dormant forever?

Few conceptual efforts have been made to design the public administration of tomorrow which makes full use of the potential of information technology to create new structures and work processes. Business process re‐engineering, the Internet and other sources of innovative information systems at the citizen interface, are important directions into which efforts at developing the public sector of the future may be channelled. But due to an unwillingness to devise bold solutions for administrative reform, it is doubtful whether traditional IT strategies in public administration and the new wave of applications based on a national information infrastructure will concur to deliver substantial innovation.