Acceptance Of Information Systems Research Articles

Implementing successful e-government initiatives in Saudi Arabia: Exploring the adaptation strategies of middle managers in the public sector

Over the last several decades, there has been considerable research conducted on the adoption and technology acceptance of new information systems by users. However, most of this research had focused mainly on the impact on citizens in a bid to measure improvements in the quality and speed of the services provided. Therefore, the purpose of this paper is to develop an understanding of internal users' reactions to new information systems and, in particular, new e-government practices. Briefly, this research study draws on the Coping Model of User Adaption “CMUA” in order to make a qualitative examination of the adaptation strategies of middle managers in public bodies when new e-government initiatives are implemented in their workplace, and unlike previous studies, this work focuses particularly on Saudi Arabia. There were nine semi-structured interviews conducted with two public bodies with each interview analyzed separately (individual level), then within-case analysis for each case study (group level). The findings revealed a strong relationship between the adaptation strategies and the success (or otherwise) of the adoption of the new e-government systems in all of the cases. The study also contributes to theory as there were several new outcomes discovered that can be added to improve the original CMUA framework.

Enhancing PLS-SEM-Enabled Research with ANN and IPMA: Research Study of Enterprise Resource Planning (ERP) Systems’ Acceptance Based on the Technology Acceptance Model (TAM)

PLS-SEM has been used recently more and more often in studies researching critical factors influencing the acceptance and use of information systems, especially when the technology acceptance model (TAM) is implemented. TAM has proved to be the most promising model for researching different viewpoints regarding information technologies, tools/applications, and the acceptance and use of information systems by the employees who act as the end-users in companies. However, the use of advanced PLS-SEM techniques for testing the extended TAM research models for the acceptance of enterprise resource planning (ERP) systems is scarce. The present research aims to fill this gap and aims to show how PLS-SEM results can be enhanced by advanced techniques: artificial neural network analysis (ANN) and Importance–Performance Matrix Analysis (IPMA). ANN was used in this research study to overcome the limitations of PLS-SEM regarding the linear relationships in the model. IPMA was used in evaluating the importance and performance of factors/drivers in the SEM. From the methodological point of view, results show that the research approach with ANN artificial intelligence complements the results of PLS-SEM while allowing the capture of nonlinear relationships between the variables of the model and the determination of the relative importance of each factor studied. On other hand, IPMA enables the identification of factors with relatively low performance but relatively high importance in shaping dependent variables.

Development of Management Information System and PBSI Athlete Database for Kendal Regency

The purpose of this study was to produce a management information system product and the Kendal Regency PBSI athlete database, test the effectiveness and analyze the acceptance of the Kendal Regency PBSI athlete management information system and database product so that the system product can play a role in the data input process and make it easier for users to find information. The research method used is development research. The development procedure used includes several stages, namely; 1) research and data collection; 2) product planning, and 3) product development. The instruments used in this development research are questionnaires, observations and interviews. The subjects and places of research are PBSI administrators, club administrators, coaches and athletes under the auspices of PBSI Kendal Regency. This research aims to produce a website-based product management information system and database of PBSI athletes in the Kendal Regency that can be accessed via computers and smartphones so that it can be accessed anytime and anywhere. Test the product's effectiveness on a small group scale with an overall score of "Good" at 71.11%. Test the effectiveness of large group products with an overall score of "Very Good" of 89.29%. Based on the results of this study, the conclusions obtained are to produce SIM products and athlete databases that are effective and efficient when used.

Dampak implementasi Sistem Perbendaharaan dan Anggaran Negara terhadap kinerja pegawai: pengujian model unified theory of acceptance and use of technology generasi ketiga

The State Treasury and Budget System (SPAN) is one of digital electronic government (e-government) platforms which is implemented massively by the Government of the Republic of Indonesia as part of the development of the Integrated Financial Management Information System (IFMIS). Some studies to measure the acceptance and success model of the system implementation are mostly only focusing on user behavior parameters of information systems. These studies have not addressed the performance parameters. Within the eight-year implementation of SPAN, only few researchers conducted empirical studies to prove its impact on employee performance. The Unified Theory of Acceptance and Use of Technology (UTAUT) 3’rd Generation model is the next model for measuring the information system acceptance and success that links to various endogenous job performance variables. The model compares the increasing ability to use technology features (feature-level use), which results in the concept of transformational leadership to achieve performance. This study aims to prove the success of SPAN implementation using the UTAUT 3’rd Generation model which has been modified. The sampling method in this study used a survey with a questionnaire tool. The samples that were successfully obtained from 171 respondents who are officers in the Head Office of the Directorate General of Treasury, Regional Office of the Directorate General of Treasury, and KPPN throughout Indonesia. Hypothesis was tested with the Outer and Inner models Structural Equation Modelling (SEM) Partial Least Squares (PLS). The results of this study indicates that the variable feature-level use is proven to intervene the positive influence of facilitating conditions and behavioral intentions on job performance. The variable of habit has no effect on the feature-level use. The transformational leadership also has no moderate impact on habits and the feature-level use.

Behavioral Intention to Re-Use Online Learning Platform

The Technology Acceptance Model (TAM) is a model used to predict user acceptance of information systems based on perceived usefulness and perceived ease of use. If the user sees the benefits and ease of using the information system, it will cause the user's actions to accept the use of the information system. This study aims to examine the effect of IT system quality and perceived usefulness on the intention to reuse online learning applications. This research analyze the measurement of perceptions of the quality of the IT system used by respondents in the scope of online learning. We operate a survey method, the respondents in this reseacrh were students and teaching staff users of online learning applications. Respondents, most of whom are students in Sumatra, are interested or have the intention of reusing online learning applications if there is a good information quality factor and more benefits from online applications. The perceived usefulness construct plays a full role as a mediating variable of the relationship between information quality and intention to reuse online learning applications.

Evaluation of Public Services Considering the Expectations of Users—A Systematic Literature Review

Evaluating public services has become an important task in order to direct actions that may positively affect with the quality of the service provided by governments. To undertake an effective evaluation, it is necessary to analyze data and information on the impact of the services. A wide range of studies have been proposed to measure how an organization delivers its services according to the expectations of the stakeholders. This paper investigates approaches for evaluating public services from the perspective of users. The goal is to identify and describe evaluation-based models, as well as the instruments and tools employed in the service evaluation process. A systematic literature review was conducted to search and analyze studies published in the last 15 years. From the analysis of 31 studies, we identified four main dimensions regarding service evaluation: quality, success and acceptance of information systems, user satisfaction, and user experience. This work contributes to the identification of models, dimensions, instruments, and tools to evaluate public services from the perspective of users. The results of this work can be used as a guide to the Public Administration in the construction of effective models to evaluate their public services and to guarantee quality standards that meet the expectations of the users.

The Acceptance and Use of Electronic Medical Records in Developing Countries within the Unified Theory of Acceptance and Use of Technology Framework

BACKGROUND: The Indonesian Ministry of Health requires hospitals to record and report all activities in the Hospital Management Information System (SIMRS). However, the disruptive use of software, hardware, and Brainware has reduced its effective management and usability, which has become a separate workload. Electronic Medical Record (EMR) is one of the important implementations of SIMRS because it relates to the ability to identify information, results, history taking, examinations, and records of all patients. Furthermore, it has become a current global trend for most hospitals and has also been used as a substitute for paper medical records. AIM: This study aims to collect and identify the user characteristic, technology used, and other variables influencing the acceptance and use of information and technology systems based on the unified theory of acceptance and use of technology (UTAUT) model. METHOD: Secondary data were obtained from scientifically published journals online in the form of original articles that are accessed in full text with the help of search engines such as Springer link, Proquest, PubMed, and Prospero. RESULT: It was found that the most dominant technology system in hospitals outside the use of HIS, Electronic Health Record (EHR), physician assistants, E-Prescribing, Telemedicine, extended producer responsibility, and Technology solution for tuberculosis was EMR. It had the largest influence variable in several studies based on the UTAUT model. The most dominant characteristics of users were women between the ages of 20 and 30 years with 0 and 5 years working experience, and also 60% were nurses. The result also showed that 17 other variables had influenced the use of information and technology systems in the UTAUT model. Conclusion: Literature study provides evidence that acceptance and use of health information technology systems, especially RME in hospitals influenced by the main variable UTAUT. Variables related to technical aspects, behavior, and user characteristics as new endogenous and new exogenous mechanisms. Management of health service providers in increasing acceptance and use of EMR needs to pay attention to the availability of infrastructure, user factors are also an important concern in helping to deal with problems in developing countries.

The Acceptance of Primary Health Centre Information System Among Health Staff: An extended TAM Model

Ngaglik I Public Health Center in Sleman is one of the health centers that have already applied SIMPUS (an application of management information system for public health center). The implementation of clinical information systems could potentially improve the performance of health care facilities, save operational costs, and increase patient satisfaction. In fact, the clinical information systems applied by public health center vary. One of them is SIMPUS. However until present, there have not been any assessments of the acceptance of the clinical information system, especially SIMPUS, at Ngaglik I Public Health Center. To describe the use of SIMPUS at Ngaglik I Public Health Center and evaluate user understanding in accepting SIMPUS application based on the Technology Acceptance Model (TAM). This was a quantitative study which used a survey method and a cross-sectional design. The research sample consisted of 50 respondents who were selected using a simple random sampling method. The data analysis technique was the SEM-PLS analysis with the TAM model and SmartPLS software. Statistically, the relationship between the Job Relevance and Perceived Ease of Use variables was weak (p-value = 0.818). There was a weak relationship between Output Quality and Perceived Ease of Use (p-value = 0.208). There was a strong relationship between Result Demonstrability and Perceived Ease of Use (0.000). There was a strong relationship between Result Demonstrability and Intention to Use (p-value = 0.011). There was a weak relationship between Screen Design and Intention to Use (p-value = 0.870). There was a weak relationship between Perceived Ease of Use and intention to use. Users’ job relevance to SIMPUS did not have any effect on perceived ease of use. Output quality did not have any effect on perceived ease of use. The screen design of SIMPUS display had no effect on intention to use. Intention to use did not affect system use. Intention to use did not affect system use. Facilitating condition did not have any effect on system use. System use was influenced by perceived ease of use and intention to use. Perceived ease of use and intention to use were influenced by result demonstrability.

An overview of patient acceptance of Health Information Technology in developing countries: a review and conceptual model

The potential to improve the quality, efficiency, outcomes, patient safety and reduce cost of healthcare by Health Information Technology (HIT) has been established by researchers. But unfortunately HIT systems are not properly utilized or are not widely available. This problem is even more glaring in developing countries. This article presents a review of some available HIT systems in order to assess the level of their presence and the technology used in developing them. Works related to acceptance of HIT systems were also reviewed so as to study the gaps in this area and propose a solution in order to fill the gaps identified. The problems discovered from this review include lack of availability of these systems especially in developing countries, low rate of HIT systems acceptance and insufficient works on patient acceptance of HIT systems. Studying the factors that affect the acceptance of HIT systems by patients and considering the factors while developing the systems will play a significant role in getting over the aforementioned limitations. As Technology Acceptance Model (TAM) is one of the most popular models for studying users' perception and acceptance of Information System (IS)/Information Technology (IT), we proposed a conceptual model of HIT acceptance in developing countries based on TAM.

Agricultural information systems acceptance and continuance in rural communities: A consumption values perspective

This study unearths the different configurations of user motivations that foster success in Agricultural Information Systems (AIS) acceptance and continuance among small-holder farmers in rural communities in a developing economy. Anchored on the fact that significant proportions of the world's poorest live in sub-Saharan countries characterized by small-holder agriculture, the study explores the multiple pathways that result in AIS acceptance and continuance while revealing the necessary and sufficient conditions that are required to achieve a given outcome. Using the consumption values theory and fuzzy set qualitative comparative analysis (FsQCA), the findings reveal three AIS user typologies namely extrinsic, intrinsic, and hybrid motivated users. The results further reveal that AIS usability, farmer group and family support, together with the inspiration of joy, hope and trust are motivating factors for the attainment of success in AIS acceptance and continuance. The study provides foundational knowledge on how development actors can use AIS as interventions to improve Agri-food outcomes among rural dwellers in the global south.

Managing Implementation of the ERP Systems: The Importance of Technical and Consultant Support

Although the first adoptions of ERP systems in Morocco date back to at least the mid-1990s, the literature on ERP implementation is very scarce. It mainly addresses the topic of critical success elements for businesses implementing ERP systems. Indeed, a major problem that may cause the failure of ERP systems implementation is the non-acceptance of these systems by the users. Research on ERP implementation success and acceptance has attracted much interest in the information system field. While this study is very rare in developing countries, this paper proposes to fill this gap in the literature by exploring the important antecedents of users’ intention to use ERP systems. This research aims to explore whether the use of consultants and end-user technical assistance are important antecedents of end-user acceptance of ERP systems and to examine the mediating effect of perceived ease of use and perceived usefulness on the intention to use ERP systems. Using a longitudinal survey that was administered both via email and social networks to all persons willing to participate in the study, data from a matched sample of 284 end users across a range of Moroccan organization that uses the ERP system was analyzed. The authors examined the relationships between consultant support, technical support, and end users’ acceptance of ERP information systems. PLS structural equation modeling (SEM-PLS) analyses indicated a significant direct effect of perceived usefulness on the intention to use ERP. Technical support also strongly and significantly affected perceived ease of use. Perceived ease of use and perceived usefulness mediated the relationship between technical support, consultant support, and the intention to use ERP systems. The present empirical study supports the hypotheses of the TAM model. The three main constructs of the model, namely perceived ease of use, perceived usefulness, and intention of use, are significant with ERP technology in the Moroccan context. This study shows the importance of end-user technical assistance and support from consultants in successfully implementing ERP systems.

Acceptance of the scholarly information systems in Kyoto

Acceptance of the scholarly information systems in Kyoto

Information System Implementation in Healthcare: Case Study of Croatia

Abstract Background: In today’s environment, health professionals are overwhelmed by the rapid pace of advancement in both information technology and medical practice. Objectives: This paper aims to point out the importance of developing an electronic health record system that will meet the needs of all stakeholders in healthcare, support health professionals’ work, and enable continuous quality improvement at all levels and in all healthcare segments. Methods/Approach: Non-systematic literature review has been used to develop a discussion on the healthcare systems’ usage. Results: Close cooperation of participants at all levels is essential for the quality implementation and application of digital solutions in healthcare. Conclusions: The paper highlights the factors that contribute to the acceptance of the public healthcare information system in the Republic of Croatia, which is being developed according to the EU regulations.

Modeling Managerial Accounting Information Systems Acceptance and Intention of Retention: Activity based Costing System as an Example

Accounting information systems acceptance and use has been a research interest for many researchers in recent years. Research in this area has employed several models related to technology acceptance and adoption. Factors that influence users’ acceptance and intention of use were investigated based on the pre-implementation perception of users regarding the usefulness of the systems, ease of use, and many other factors. In contrast, this study provides evidence on the post-implementation acceptance of the Activity-Based Costing (ABC) information system as a result of familiarity with the system and the realized benefits rather than expected. A questionnaire survey is used for data collection from different sized manufacturing companies. To analyze the hypothesized model, data obtained from non-adopters of ABC or adopters at the early stage of adoption were excluded from the analysis. In total, 83 valid responses were collected and used in the analysis. The findings indicate that user acceptance of ABC as a managerial accounting information system was enforced by the wider extent of use and the mediation of reported benefits that were realized by users (departments) of the system. Further, the acceptance of the system mediates the extent of use and the magnitude of reported benefits in their positive effect on the organizational intention to retain the system. These results guide companies that establish a new accounting information system, which may encounter a certain level of resistance, to make the benefits of the system implementation visible to all departments to create acceptance for the system and maximize the benefits of its use.

Climate-intelligent cities and resilient urbanisation: Challenges and opportunities for information research

Cities are critical in climate actions as they constitute the main source of greenhouse gas emissions. Climate-Intelligent Cities are digitally enabled cities that are climate first and climate compatible. The journey towards zero emissions calls for resilient urbanisation to weather the climate shocks as well as energy shocks that cities are bound to encounter. Based on the authors’ experiences and observations from research on digital sustainability and smart cities, this article highlights four information research themes that can contribute to the development: energy and resource optimization, climate-neutral digital economy, digital citizen engagement, and intelligent governance. Specific research questions are also identified. In conclusion, all major streams of information research ranging from information systems acceptance and IT governance to Fintech applications can contribute meaningfully to mitigating climate change. Research opportunities are illustrated with green developments and examples in the city state of Singapore.

Enhanced Information Systems Success Model for Patient Information Assurance

The current health information systems have many challenges such as lack of standard user interfaces, data security and privacy issues, inability to uniquely identify patients across multiple hospital information systems, probable misuse of patient data, high technological costs, resistance to technology deployments in hospital management, lack of data gathering, processing and analysis standardization. All these challenges, among others hamper either the acceptance of the health information systems, operational efficiency or expose patient information to cyber attacks. In this paper, an enhanced information systems success model for patient information assurance is developed using an amalgamation of Technology Acceptance Model (TAM) and Information Systems Success Model (ISS). This involved the usage of Linear Structured Relationship (LISREL) software to model a combination of ISS and Intention to Use (ITU), TAM and ITU, ISS and user satisfaction (US), and finally TAM and US. The sample size of 110 respondents was obtained based on the total population of 221 using the Conhrans formula. Thereafter, simple random sampling was employed to select members within each category of employees to take part in the study. The questionnaire as a research tool was checked for reliability via Cronbach’s Alpha. The results obtained showed that for ISS and ITU modeling, only perceived ease of use, system features, response time, flexibility, timeliness, accuracy, responsiveness and user training positively influenced the intention to use. However, for the TAM and ITU modeling, only TAM’s measures such as timely information, efficiency, increased transparency, and proper patient identification had a positive effect on intension to use. The ISS and US modeling revealed that perceived ease of use had the greatest impact on user satisfaction while response time had the least effect on user satisfaction. On its part, the TAM and US modeling showed that timely information, effectiveness, consistency, enhanced communication, and proper patients identification had a positive influence on user satisfaction.

Learning Online Sustainable Education Projects and Students Behavioral Intentions during Covid-19

COVID-19 changed working and learning mechanism around the globe. Most of the business, services sectors including education started their functions in online mode. This study investigated the intentions and use behaviors of the students to accept information and mobile technology for the learning processes in Higher Education Institutions (HEIs) in Asian Countries Pakistan, Bangladesh and China. Multi-method was applied to get the objectives of the model using Unified Theory of Acceptance and Use of Technology (UTAUT) model and theory of planned behaviors. Focus Group Discussion from Bangladesh and the case study of China and the cross-sectional data result shows that university student’s acceptance of information system based learning is reasonably well. However, students were feeling anxiety due to load shedding and change in routine, therefore, the result showed negative relation with the intentions to use information system and mobile for online learning. Moreover, the learners also demanded for the implementation IR4.0 in Pakistan and Bangladesh has got full support for online teaching-learning and services like research. Keywords: COVID-19; online Teaching and learning; South Asian Countries, Higher Education; Social and Psychological Safety during COVID-19

Technology Acceptance Model pada Sistem Informasi Akademik berbasis Web

Academic information system is an important system in students learning’s activities because it’s used as connector between students and lecturers. In addition, academic information system also acts as a liaison between lecturers and other relevant external parties. Academic information system provides several services, both for students and lecturers. These facilities include the provision of information on study plans, grades, schedules, and courses. However, only a few facilities are frequently used so that the use of the academic information system is not optimal.The problem in this study is the need for an evaluation to determine the acceptance of the academic information system by users, so that the system can be improved and developed. This study aims to determine the acceptance of web-based academic information system by users at STMIK Sinar Nusantara Surakarta with the Technology Acceptance Model or TAM.

Perception of data quality and electronic health information system acceptance, reliability and satisfaction: A study at tertiary care hospital in Saudi Arabia

Electronic health information systems (EHIS) are considered a backbone for healthcare planning and quality services. This study was designed to explore the acceptance, reliability, and satisfaction of the end users' experience with the hospital electronic health information system. We also investigated the perception of data quality by the users who were directly involved in data entry. We conducted a questionnaire based cross-sectional survey to collect quantitative data from different EHIS users. The questionnaire contained six sections: demographic user information; general HIS assessment; accessibility and availability of computer terminals in the hospital; EHIS and the patient care; user satisfaction with the HIS and perception of data quality. Desktop computers were available throughout the hospital, but the hospital was lacking handheld computers or computers on wheels. Participants of the study were satisfied with the data entry and retrieval process but they were lacking job training related to troubleshooting. EHIS users were not aware and prepared for the downtime of the system and procedures were also not clear to them. Regarding the perception of data quality, most of the participants responded that data is of adequate quality. There is a need for proper technical support and enhance the hospital's networking speed for better response. Laptops and hand-held computers are the need of time for data entry in critical situations and during wards visit. This can also enhance the quality of data, and reduce the chances of data loss.

Prisoners as Users of Digital Health Care and Social Welfare Services: A Finnish Attitude Survey.

Prisoners are a group of people with many health and social problems. However, in prisons the use of the Internet is controlled. Thus, prisoners’ access to digital health care and social welfare services is limited. In addition, there are many cognitive and attitudinal barriers to the use of digital health care and social welfare services for prisoners. Cross-sectional survey data (N = 225) were collected from eleven prisons in different parts of Finland and analysed using linear regression analysis. The results are consistent with Ajzen’s theory and previous studies on the acceptance of information systems in health care. Prisoners’ behavioural intentions related to the use of digital health care and social welfare services are influenced by their perceptions of their capacity to use digital services, the expectations of their close people and their attitudes, as well as by trust in the Internet and services. In contrast, the age of prisoners’ indirectly affects their willingness to use digital services. The study recommends that prisoners are supported in the use of digital health care and social welfare services by prison staff and other people. Digital skills training is also needed in order to support digital inclusion, especially for older and long-term prisoners.