Information Service System Research Articles

Evaluation of service quality and quality of financial information service system on customer satisfaction

The objectives to be obtained from the results of this research are: 1) To measure and test the influence, both partially and simultaneously, of knowledge of Service Quality and FSA Financial Information Service System(FISS) Information Quality on Customer Satisfaction at the Solo FSA Office. 2) To find out the factors that have the most dominant influence on Customer Satisfaction at the FSA Solo Office. This research was conducted on approximately 100 FSA Solo Office customers in January. Then 50% or 50 customers were taken to be used as samples. The research results found that both partially and simultaneously there was an influence of Service Quality and FSA FISS Information Quality on Customer Satisfaction at the Solo FSA Office. From the two independent variables, it is known that Service Quality has the most dominant influence on Customer Satisfaction at the FSA Solo Office. The overall research concludes that there is a joint positive and significant influence between Service Quality and FSA FISS Information Quality on Customer Satisfaction at the FSA Solo Office.

Delays in receiving Alteplase and related factors in patients with stroke referred to Shahid Beheshti Hospital in Kashan-Iran in 2020-2021.

The benefits of using Alteplase are time-dependent. This study aimed to evaluate delays between the onset of symptoms and the administration of Alteplase and related factors in patients with acute ischemic stroke (AIS). In this cross-sectional study, 60 AIS patients receiving Alteplase were selected by census sampling from July 2020 to July 2021 from the eligible patients referred to Shahid Beheshti Hospital in Kashan, Iran. The data collection tool was a researcher-made questionnaire containing demographic information, time periods from the onset of symptoms to the injection of Alteplase, and associated factors. The required information was collected from the patients, their relatives, their health records, and Kashan Emergency Medical Service (EMS) information system. Data were analyzed in SPSS-16. Eighty-five percent of the 60 patients participating in the study were transferred to the hospital by EMS ambulances. The mean time intervals between different phases were as follows: Onset-To-Door (OTD) time 81.35 ± 33.76 minutes; Door-To-CT (DTC) scan time 16.12 ± 17.46 minutes; Door-To-Needle (DNT) time 51.30 ± 26.14 minutes; and the overall Onset-To-Needle (ONT) time 133.75 ± 39.17 minutes. Also, the mean ONT in people transferred by EMS was about 129 minutes, and the longest prehospital delay in these patients was related to the time between the arrival of the EMS ambulance to the hospital. Marital status and geographical location where the stroke had occurred showed a significant relationship with prehospital delay and pre-hospital notification (PHN) by EMS But there was no relationship between underlying diseases or economic status and prehospital delays; also, the patient's diastolic blood pressure at the time of receiving Alteplase showed a significant relationship with in-hospital delay. The findings of the study showed that the majority of people trust and use EMS ambulances to transfer to the hospital and the time spent in different stages, from the onset of symptoms to the injection of the thrombolytic drug, was in an acceptable range in the patients.

초등돌봄교실 참여에 영향을 미치는 학교 요인 분석

This study analyzed school factors affecting participation in elementary school care programs by using data from Edu Data Service System (EDSS). A total of 3,574 elementary schools in Korea were analyzed. The analysis method was hierarchical multiple regression to examine the explanatory power of each variable affecting participation in elementary school care programs. The dependent variable was the participation rate of elementary school care programs, and the independent variables were school characteristics, school educational activity programs, and school facilities. In addition, by analyzing the participation rate of elementary school care programs by region, this study examined the participation rate of elementary school care programs according to regional factors. The results showed that the explanatory power of model 1, which includes school characteristics variables, is 34%. The explanatory power of model 2, which includes the school education activity program variable, increased by 12.6%, and the explanatory power of model 3, which includes the school facility variable, increased by 6.2%. In terms of the participation rate of elementary school care programs by region, it was found that the participation rate of elementary school care programs in small cities and towns were higher than in large cities. In conclusion, the following implications can be drawn from the analysis. First, school facilities should be expanded to accommodate elementary school care programs. Second, it is necessary to expand the number of elementary school care programs to be focused on small cities and towns where there is a high demand for elementary school care programs. Third, after-school programs should be diversified. This means that elementary school care programs should be operated not only for lower grades but also for higher grades.

Web-Based Laundry Service Information System Using Rapid Application Development Method

In the current era of digitalization, human needs for time make all household and community activities want to be practical, especially such as washing clothes. Especially for people who have busy demands and do not have time to wash clothes, dry and iron so they prefer to entrust their laundry to the services of a laundry or laundry, for the reason of saving time and to concentrate more on completing their work. This study aims to design a service information system that can help in conveying information about laundry and knowing the valid and efficient website-based laundry service information system. This form of research uses the Rapid Application Development method to produce a product and uses a prototype model to design the system. This Information System is the best solution for solving problems in the management of laundry service systems. With the use of computer data technology that is managed becomes faster, reducing time inefficiencies and reducing the occurrence of errors in processing data.

Penerapan Model Public Service Integrated dalam Mal Pelayanan Publik Huma Betang Kota Palangka Raya

The Public Service Mall is the government's effort to improve the quality of the bureaucratic system, with the aim of providing satisfaction to the community through providing services in one location. This Public Service Mall aims to help the community and provide convenience in managing business administration. The aim of this research is to explain the implementation of the Palangkaraya City Public Service Mall, namely Huma Betang. The research method used in this research is descriptive qualitative. Data collection techniques use interviews, observation and documentation. The results of this research show that the Huma Betang Public Service Mall, Palangka Raya City is included in the yellow zone category at 71.64%. The Ombudsman of the Republic of Indonesia assessed a series of structured steps starting with the preparation of a Memorandum of Understanding and Cooperation Agreement. Next there is the formation and design of service tenants, information systems, management and registration, monitoring and evaluation. In the context of managing complaints and input, as well as coordination and regular meetings between agencies or tenants, this mechanism becomes a solid foundation for the delivery of integrated services. The service mechanism process not only includes the operational stage but also includes information related to service costs. Internal aspects such as allocation of operational funds and management of human resources. External factors such as the construction of the MPP main building and collaboration with related agencies are expected to provide solutions to the problems faced.

미용 분야의 4차 산업혁명 핵심기술 연구 동향분석

The Fourth industrial Revolution is the next-generation industrial revolution consisting of ICT convergence. With the advent of the digital transformation era, ICT has been integrated into industries and services in various fields such as society, economy, culture, and education. The purpose of this study is to analyze beauty-related research in the fourth industry and provide basic data. In order to search for beauty-related papers in the fourth industry, seven keywords were selected, including “Artificial Intelligence (AI),” “Chatbot,” “Big Data,” “Metabus,” “Virtual Reality,” “Enhanced Reality” and “Machine Learning.” From 2013 to 2023, 81 papers published in the Korean Studies Information System (KISS) and Research Information Sharing Service (RISS) were collected. By keyword, “AI” was the highest with 22 cases (27%), while “Chatbot (3,4%)” and “Machine Learning (2,2%)” were the lowest. By industry, the “beauty industry” was the highest with 26 cases (32%). Despite continuous beauty research, it is necessary to accelerate beauty education and nail research. According to analysis by research method, “quantitative research” showed the highest preference (54%) with 44 cases, and “qualitative research” showed the highest preference (27%). This study predicted the growth direction of research, reviewed the trend of technology research in the 4th Industrial Revolution in the beauty field, and provided basic data for analysis. I think additional research with various keywords is needed by industry and research method.

Exploring the Challenges in Covering Dental Services through Complementary Insurance in Iran: A Qualitative Study.

Financial protection is crucial for attaining universal health coverage. The inclusion of costly dental services in insurance plans poses a significant challenge for all parties involved in the insurance sector. This study aimed to investigate the challenges of covering dental services by complementary insurance in Iran during 2020-2021. This qualitative research was conducted in Iran during 2020-2021. A triangulation of methods and data sources were employed to achieve a comprehensive perspective. In-depth semistructured interviews were conducted on an individual basis, and all national documents, rules, regulations, and instructions pertaining to complementary dental insurance were thoroughly reviewed. Purposeful sampling was used to select participants from all stakeholder groups engaged in dental insurance coverage, including (1) health system policymakers, (2) insurers, (3) policyholders, (4) care providers (dentists), and (5) insured people. Six open-ended questions were formulated to explore various facets of dental insurance, including (1) development, (2) management, (3) population coverage, (4) premium calculation, (5) services coverage, and (6) payment and reimbursement mechanisms. With the consent of the participants, all interviews were recorded and transcribed verbatim. The gathered data were evaluated using a framework analysis approach in the MAXQDA20 software. Finally, the primary themes, each encompassing multiple subthemes, were identified and presented. A total of 26 interviews were conducted with five groups of interviewees, and nine national documents were evaluated. Six themes were extracted, which included 18 codes from the interviews and seven codes from the documents. The extracted themes were as follows: (1) Insurance commitments and service coverage, (2) reimbursement system, (3) information system, (4) economic issues, (5) population coverage, and (6) regulation and supervision. The high cost of dental services was the most frequent challenge, followed by the insurance commitments and service coverage. The delivery of dental services through complementary insurance in Iran primarily faces economic and service coverage challenges. The resolution hinges on the collaboration between basic and complementary insurance sectors, the development of a unified information system for insured individuals, and the implementation of a risk-adjusted premium plan.

Acute Coronary Syndrome During the Era of COVID-19: Perspective and Implications Using Google Trends

BackgroundAcute coronary syndrome (ACS) hospital admissions decreased during the start of the COVID-19 outbreak. Information is limited on how Google searches were related to patients' behaviour during this time. MethodsWe examined de-identified data from 2019 through 2020 regarding the following monthly items: (i) admissions for ACS from the Veterans Affairs Healthcare System; (ii) out-of-hospital cardiac arrest (OHCA) from the National Emergency Medical Services Information System (NEMSIS) public dataset; and (iii) Google searches for “chest pain,” “coronavirus,” “chest pressure,” and “hospital safe” from Google Trends. We analyzed the trends for ACS admissions, OHCA, and Google searches. ResultsDuring the early months of the first COVID-19 outbreak, the following occurred: (i) Veterans Affairs data showed a significant reduction in ACS admissions at a national and regional (Florida) level; (ii) the NEMSIS database showed a marked increase in OHCA at a national level; and (iii) Google Trends showed a significant increase in the before-mentioned Google searches at a national and regional level. ConclusionsACS hospital admissions decreased during the beginning of the pandemic, likely owing to delayed healthcare utilization secondary to patients fear of acquiring a COVID-19 infection. Concordantly, the volume of Google searches for hospital safety and ACS symptoms increased, along with OHCA events, during the same time. Our results suggest that Google Trends may be a useful tool to predict patients’ behaviour and increase preparedness for future events, but statistical strategies to establish association are needed.

A Retrospective Analysis of Needle Thoracostomies at a Tertiary Level 2 Trauma Center.

A tension pneumothorax is a condition that results in elevated pressure within the pleural space. The effective management of tension pneumothorax relies on needle decompression, commonly performed at the second intercostal space (ICS) midclavicular line (MCL). However, some literature suggests that catheters placed in the second intercostal space midclavicular line are prone to higher failure rates compared to the fifth intercostal space midaxillary line (MAL) (42.5% versus 16.7%, respectively). In this study, we aim to identify and scrutinize the prevalence of prehospital needle decompression from one tertiary care center over eight years and examine their trends, efficacies, or pitfalls. It is hypothesized that preclinical providers are performing needle decompression prematurely and unnecessarily. A set of 90 patient records obtained using the trauma registry at Saint Francis Hospital, Tulsa, Oklahoma, were retrospectively reviewed to evaluate the management and outcomes of tension pneumothorax, as well as the indications documented for needle decompression. Patient charts were reviewed via Epic Hyperspace (Epic, Madison, WI). The Oklahoma Emergency Medical Service Information System (OKEMSIS) also provided information contributing to the sample population. The most documented indications for needle decompressions included diminished or absent breath sounds (52.70%), hypoxia (15.54%), hypotension, and hemodynamic instability (6.76%). Emergency medical services (EMS) reported improvements in 51 (56.67%) patients after needle thoracostomy. Improvements in vital signs after needle decompression were sporadic. The most common complication was catheter dislodging, which occurred most in the second intercostal space midclavicular line. Only nine patients had an oxygen saturation (SpO2) below 92% and a systolic blood pressure (SBP) below 100 mm Hg prior to receiving needle decompression. Current practices for tension pneumothorax show little improvement in vital signs before and after needle decompression. Vital signs prior to needle decompression often do not indicate tension pneumothorax physiology. Preclinical providers may be inappropriately performing needle decompressions, an invasive procedure with complications.

Creating a Rehabilitation Sports Public Service Information Systems Using Service Design Thinking: Physical Activity Management of the Disabled after Discharge in the Republic of Korea.

The Republic of Korea has established an institutional framework to expedite the provision of rehabilitation sports public services to individuals with disabilities post-hospital discharge (Act on Guarantee of Right to Health and Access to Health Services for People with Disabilities in December 2017). Regrettably, this service remains non-operational to date. This study employs a service design approach to identify and develop essential elements for the effective implementation of public rehabilitation sports services in Korea. Adopting the service design method, including the empathize-define-ideate-prototype phases, co-creation activities were conducted with three teams comprising people with disabilities, caregivers, rehabilitation physicians, specialized sports instructors, facility managers, and government officials, emphasizing equitable distribution. By leveraging the experiences of people with disabilities, these teams collaboratively engaged in creative activities to formulate strategies for delivering prompt and user-friendly rehabilitation sports public services post-hospital discharge. Contributions from each team were meticulously collected and organized, incorporating diverse perspectives into the development of the Korean Rehabilitation Sports Public Service Information System (KRSPSIS). Additionally, we presented a scenario illustrating the practical application of the KRSPSIS. Through this system, we anticipate providing more efficient and convenient rehabilitation sports public services to individuals with disabilities during the critical early stages following hospital discharge.

Pediatric Utilization of Emergency Medical Services from Outpatient Offices and Urgent Care Centers

ObjectiveNational efforts have highlighted the need for pediatric emergency readiness across all settings where children receive care. Outpatient offices and urgent care centers are frequent starting points for acutely injured and ill children, emphasizing the need to maintain pediatric readiness in these settings. We aimed to characterize emergency medical services (EMS) utilization from outpatient offices and urgent care centers to better understand pediatric readiness needs. MethodsWe performed a retrospective cross-sectional analysis of EMS encounters using the National Emergency Medical Services Information System, a nationally representative EMS registry (2019–2022). We included four years of EMS encounters of children (<18 years old) that originated from an outpatient office or urgent care center. We described characteristics, including patient demographics, prehospital clinician impression, therapies, and procedures performed. ResultsOf 179,854,336 EMS encounters during the study period, 164,387 pediatric encounters originated at an outpatient setting. Most EMS encounters originated from outpatient offices. Evening and weekend EMS encounters more frequently originated from urgent care centers. The most common impressions were respiratory distress (n = 60,716), systemic illness (n = 23,583), and psychiatric/behavioral health (n = 13,273). Ninety-four percent of EMS encounters resulted in transportation to a hospital. ConclusionsEMS encounters from outpatient settings most commonly originate from outpatient offices, relative to urgent care settings, where pediatric emergency readiness may be limited. It is important that outpatient settings and providers are ready for varied emergencies, including those occurring for a behavioral health concern, and that readiness guidelines are updated to address these needs.

Analisis Sistem Informasi Pelayanan Publik pada Sistem Komputerisasi Tenaga Kerja Luar Negeri (SISKOTKLN) di Kabupaten Kepahiang

One of the embodiment of e-government spirit is an SISKOTKLN. Kepahiang is one of the districts in Bengkulu who already used Public Service Information System in SISKOTKLN program. This study aims to analyze Public Service Information System in SISKOTKLN programs in Kepahiang District. The method of this research is descriptive qualitative. Data collection techniques by direct observation, in-depths interviews, and documentation. The results of this study indicate that from the System Quality, Service Quality, User Satisfaction and Net Benefit user used in this study indicates that SISKOTKLN has run well and has achieved its goal that is to make administrative services of the TKI placement properly, quickly, easily and efficiently. The application of SISKOTKLN also has a positive impact on the service and performance of the organization. But for indicator of Information Quality is found that SISKOTKLN is not socialized directly to the community.&#x0D;

A Modern Interpretation of Cold-Heat Pattern in Traditional Medicine with a Focus on Thermo-Regulation

Cold-heat patterns (C-HPs) in Traditional East Asian Medicine are essential for individually diagnosing and treating patients. However, the concept of C-HPs and their biological mechanisms (thermoregulation) remains unclear. C-HPs studies published between January 2000 and May 2023 were retrieved from 5 databases (PubMed, Google Scholar, OASIS, Korean studies Information Service System, and Research Information Sharing Service). Among the 8,373 articles screened, 132 were included in the review and categorized. Nineteen articles were clinical studies related to traditional concept of C-HP identification, 14 studies investigated diseases affecting thermosensation or thermoregulation, and 99 studies identified candidate genes as potential markers for C-HP identification. Further analysis, including gene ontology, and gene set enrichment analysis of the candidate genes, revealed 3 primary biological processes closely associated with thermoregulation-related genes, including localization, responses to stimuli, and homeostatic processes. Notably there was a significant association between the candidate genes and inflammatory mediator regulation of transient receptor potential channels (&lt;i&gt;p&lt;/i&gt; &lt; 0.001). A significant association between C-HPs and inflammation-related pathways across thermosensation-related and thermoregulation-related clinical and preclinical studies was observed, suggesting that the traditional concept of C-HPs should be studied further from an immunological perspective.

Constipation among Korean older adults in long-term care facilities: A scoping review

Purpose: This study synthesized the literature on constipation among Korean older adults in long-term care (LTC) facilities. Methods: This scoping review utilized the Joanna Briggs Institute protocol. We conducted a literature search using Cumulative Index to Nursing and Allied Health, PubMed, PsycINFO, Korean databases Research Information Sharing Service, Korean Studies Information Service System, and ScienceON. Two reviewers independently selected the studies and extracted their characteristics using pretested forms to determine the final inclusion. In total, 473 articles were identified, and eight were used for the final analysis. Results: Quasi-experimental design was the most common research design. Sex, age, state of mobility, admission periods, LTC classification, sleep satisfaction, depressive symptoms, diet type, daily fluid intake, and history of digestion were identified as factors related to constipation. The most widely used constipation measurement method is measuring the frequency of defecation per week. Massage is the most commonly used nursing intervention to relieve constipation. Conclusion: The diversification of research on constipation is necessary to improve the quality of life of older adults living in LTC facilities. Therefore, the use of reliable tools to determine constipation in older adults in LTC facilities should be expanded. There is a need to develop and implement diverse non-pharmacological interventions for older adults in LTC facilities. The results of this study are intended to serve as a basis for the development of constipation programs for Korean older adults in LTC facilities.

Pembuatan Website untuk Jendela Informasi dan Publikasi Pemerintahan Desa Cijengkol – Serangpanjang

The public service information system is a variety of storage operations and management of communication information mechanisms from organizers to public addresses and vice versa as well as in direct word-of-mouth communication. The study in this research uses the theory of CMC (Computer Mediated Communication), as a format that is applied in the form of reading-based communication similar to document messages. The application method in community service is contained in the creation of the Cijengkol Village Website by utilizing the Wix platform as the basis for building the Cijengkol Village government Website with various stages associated with the Waterfall method. In addition, the initial phase of making this Website is by conducting discussions, creating details of the content, collecting databases, and designing the Website concept. The result of this research is that the Website has been handed over to the Cijengkol Village Government. This update can be seen from the profile photos of all village officials, surveys and documentation of some locations in Cijengkol Village, to ensure the completeness of administrative data. This handover is accompanied by knowledge transfer, especially to operators that will managing the Website.

Sistem Informasi Pelayanan Anggota DPD Akli Jawa Tengah Berbasis Web

DPD AKLI Jawa Tengah , as one association engaged in the construction services of electricity, with members spread throughout Central Java, the development is still in need of a strategic plan and bring progress to the association and members. Therefore, in this paper the author will make a model of the registration certificate Web-based business entities that are expected to be one of the association's own development solutions.Member Services Information System developed by the method of approach to the development of systems with SDLC (System Development Life Cycle) results in an application that would address the needs of DPD AKLI Jawa Tengah will be a system of information services in order to enhance better service to members. In making this system, the authors use Macromedia Dreamweaver MX 2004 as a media design and PHP as the programming language used, and the MySQL database as a storage medium. The results of designing Member Services Information System can be accessed by members, assessors, and responsibility, whereby members can submit it online Business Enterprise certification. Assessors can assess more quickly and the approval of the person in charge can be done faster, so overall Business Enterprise certification process can be done more quickly and effectively.

Sistem Informasi Pengelolaan Data Service Dan Sparepart Berbasis Multiuser Pada HSC Computer Kaliwungu

This study aims to design an information system that can handle the problems that exist in HSC Computer Kaliwungu, in terms of using Information Systems, HSC Computer Kaliwungu still uses manual or conventional systems, namely service data is still stored in books so that the administration has difficulty in making reports, because every month the administration has to recap the service data, to find out the status of service handling the administration has to look in the service book and visit the technician directly, so the information given to customers is not fast. To support the research conducted, the researchers used a Research and Development (R&amp;D) development method approach through the stages of developing a multiuser-based service and spare part data management information system design that was tested by experts and declared valid and the final product was made using the integrated Visual Basic 6 developer software. with MySQL database, and product testing in the field by 3 prospective users has been declared effective.The system developed can overcome problems in the old system at HSC Computer Kaliwungu, resulting in a system that can simplify the work process and the process of making reports in the administration section, which in turn can provide improved services in service handling and customer convenience

Analisis Kualitas Layanan Data Pokok Pendidik (Dapodik) Pada Smk Negeri 1 Palembang Menggunakan Metode Webqual 4.0

The object of this research is the educator basic data information system (DAPODIK at SMK Negeri 1 Palembang. this research aims to test the quality of information system services. the sample used in this research was school teachers as system users. the sampling technique uses non-probability sampling. the number of samples in this study was 70 respondents. this research uses a qualitative approach. the data analysis technique used for hypothesis testing is path analysis. The method used in this research is Webqual 4.0, which uses 4 indicators: usability, information quality, service interaction quality, and user satisfaction. based on Webqual 4.0 variables. the results of the analysis show that the usability quality score is 2,800 with a percentage level of 84.25%, supported by regression, which proves usability quality has a significant positive effect on user satisfaction. the information quality score result is 2,450 with a percentage level of 84.45%, supported by regression, which proves that information quality has a significant positive effect on user satisfaction, while the service quality score result is 2,100 with a percentage level of 81.33%, supported by regression which proves service quality has a positive effect significant to user satisfaction.

Generation Z’s Trust in The Chatbot of Mental Health Service

Generation Z is the age group that has experienced the most mental health-related issues due to the COVID-19 pandemic in Indonesia. Mental health information system services have become increasingly popular, so patient services are overwhelmed. Chatbot has emerged as one of the solutions to address this problem. However, conversations with them have led to social issues alongside the growing use of chatbots. This study aims to identify the factors influencing Generation Z's trust in patient service chatbots within mental health applications in Indonesia. Using the Interpretative Phenomenological Analysis method, this research analyses qualitative data from observations and interviews with five undergraduate students. Based on the analysis, the study identified seven factors that influence Generation Z's trust in chatbot customer service within mental health applications, with three being novel findings.

PENERAPAN E-GOVERNMENT SISTEM INFORMASI PELAYANAN PERLINDUNGAN PEREMPUAN DAN ANAK DI KELURAHAN PUTAT JAYA

The aim of this research is to determine the implementation of the Women and Child Protection Services Information System (SIAP-PPAK) in Putat Jaya Village. Women and Child Protection Services Information System is a website-based application designed as a one click for all solution to integrated women's, children's and family problems. The idea for this e-Government innovation came from the Department of Women's Empowerment and Child Protection and Population Control and Family Planning (DP3APPKB) of Surabaya City. This study used descriptive qualitative method. The data collection technique is carried out through data triangulation which combines interviews, observation, literature study and documentation. The research results show that the implementation of SIAP-PPAK in Putat Jaya Subdistrict has been carried out well by fulfilling the six (6) indicators of the Van Meter and Van Horn theoretical models. Although, there are still several obstacles, these can be overcome so that women and child protection services using SIAP-PPAK can be provided with quality.