Innovative Information Systems Research Articles

Understanding Innovative Information Systems (IS) Use of Frontline Employees in Hotels: Proactivity, Psychological Empowerment, Self-learning, and Service Quality Efficacy

Purpose: As hotels make huge investments in the information systems (IS) to improve operational efficiency and service quality, understanding the pattern of employees’ IS behavior is crucial to gain a high return on the investment. Although the technology acceptance model (TAM) explained the early voluntary IS use, it has limitations to explain the variety of IS behaviors in the current mandatory context. Design/methodology/approach: Understanding the innovative information systems (IS) use as the most prominent behaviour patterns, this research proposes an integrative model to analyze the positive influence of the innovative IS behavior and to investigate its predictors. Based on a survey of 189 hotel front office employees, this study tests the research model by adopting the PLS-SEM. Findings: As a personal positive outcome of innovative IS use, this research focuses on the service quality efficacy of service providers. As a predictor at the individual and organizational level, this study shows the positive and significant influence of the proactive personality and the psychological empowerment on the innovative IS use. Furthermore, it also found the mediation effects of users’ self-learning to elucidate the path of how the predictor variables lead to innovative IS applications. Research limitations/implications: This paper highlights the concept of innovative IS use and shows its importance in improving the hotel frontline employees’ self-efficacy and the quality of services. Furthermore, it advises hotel management to select proactive employees, empower them, and promote self-learning activities to improve the innovative IS use. Future research will advance the literature by investigating the complex interactions of the key prediction variables. Originality/value: This research not only stresses the concept of the innovative IS behavior to improve the hotel operational efficiency and service quality, but also presents an integrative model that shows the predictors of innovative IS behavior and its impact on the hotel employees’ self-confidence in their service ability.

Measuring optimization of digital military programs: an innovation of information and communication systems in industrial digitalization 4.0

This research examines military digital optimization as an information and communication system innovation in the industrial digitalization era 4.0. Advances in information and communication technology especially on the industrial revolution 4.0. The real impact is seen in several aspects of human- life. The industrial revolution 4.0 also provided a change in the government system into good governance. Technological advances also have an impact on the defense system or military system in Indonesia, especially for the Indonesian National Army, especially the (TNI AD) through the use of an e-military application system to facilitate the search for internal information related to TNI personnel. The research method is descriptive qualitative with a sampling technique that is purposive sampling. Kodam IX / Udayana, Denpasar, Bali as a location of this study. Data collection uses a structured interview method to a number of informants who have been willing to engage a number of 13 people.

Editorial on Innovative Network Systems and Applications together with the Conference on Information Systems Innovations for Community Services

Editorial on Innovative Network Systems and Applications together with the Conference on Information Systems Innovations for Community Services

A Framework to Predict Consumption Sustainability Levels of Individuals

Innovative Information Systems services have the potential to promote more sustainable behavior. For these so-called Green Information Systems (Green IS) to work well, they should be tailored to individual behavior and attitudes. Although various theoretical models already exist, there is currently no technological solution that automatically estimates individual’s current sustainability levels related to their consumption behaviors in various consumption domains (e.g., mobility and housing). The paper aims at addressing this gap and presents the design of GREENPREDICT, a framework that enables to predict these levels based on multiple features, such as demographic, socio-economic, psychological, and factual knowledge about energy information. To do so, the paper presents and evaluates six different classifiers to predict acts of consumption on the Swiss Household Energy Demand Survey (SHEDS) dataset containing survey answers of 2000 representative individuals living in Switzerland. The results highlight that the ensemble prediction models (i.e., random forests and gradient boosting trees) and the multinomial logistic regression model are the most accurate for the mobility and housing prediction tasks.

METHODOLOGICAL APPROACHES TO MODELING INFORMATION ARCHITECTURE OF THE ORGANIZATION IN THE CONDITIONS OF DIGITAL ECONOMY

It is significant for businesses, especially in the digital economy, the solution of theoretical and methodological justifications and the development of practical recommendations for building an organization's information architecture as a holistic description of its key strategies, related to business, information, application systems and technologies, and also their impact on the functions and business processes of an organization. The article discusses issues, related to methodological approaches to modeling an organization's information architectureб using information management tools to help manage innovation in information systems (IS) and information technologies (IT). The relevance of organizational provisions to determine the way, in which a business entity's business model is functionally integrated with the IS architecture is substantiated. The consideration and analysis of the use of industrial standards for describing the architecture of an organization, adopted by such institutions as the International Organization for Standardization (ISO), The Open Group, Institute of Electrical and Electronics Engineers (IEEE), etc. reveal that none of these standards is dominant and does not provide teams, responsible for the architecture development with all the tools, necessary from the methodological point of view and from the point of view of the templates, used to describe the architecture. Recommendations are given on the theoretical and methodological substantiation and construction of the information architecture of an organization as a complete description of its key strategies related to business, information, application systems and technologies, as well as their impact on the functions and business processes of an organization.

Improving student-driven feedback and engagement in the classroom: evaluating the effectiveness of the speed dating model

Information systems (IS) pedagogy research supports the use of collaborative learning strategies that are based on the belief that learning increases when students work together to solve problems and develop cooperative learning skills. In this paper, we present an empirical comparison of two classroom design approaches - a 'speed dating' method and a traditional presentation format. We collected and analysed data from 174 student questionnaire-based surveys and in-class researcher observations of student engagement in an undergraduate senior capstone course entitled, 'Innovation in Information Systems'. Our results show increases in student engagement (reported and observed) and improvements in student-driven feedback (given and received) during the speed dating sessions as compared to the presentation sessions. We believe these findings demonstrate that the speed dating method is an effective alternative to a presentation format and is a useful complement to other collaborative learning methodologies.

Innovations in Information Systems for Business Functionality and Operations Management

The industrial revolution brought about a smorgasbord of changes in the business environment. A lot of processes could be made more efficient, and productivity could be increased by a factor of a thousand. Nonetheless, after a century, the world's business sector experienced a period of relative stagnation. Later on, the technological revolution and the widespread use of information systems in business became a more significant disruptive force in the business world. Because of the rapid rate at which information technology evolves and is adapted for various applications, there are numerous opportunities to maximize functionality and productivity. The study covered topics such as computing and information technologies, decision analysis, nonlinear complementarity problems, optimization, revenue management, simulation, stochastic models, and stochastic optimization, among other things.

Innovations in Information Systems for Business Functionality and Operations Management

The industrial revolution brought about a smorgasbord of changes in the business environment. A lot of processes could be made more efficient, and productivity could be increased by a factor of a thousand. Nonetheless, after a century, the world's business sector experienced a period of relative stagnation. Later on, the technological revolution and the widespread use of information systems in business became a more significant disruptive force in the business world. Because of the rapid rate at which information technology evolves and is adapted for various applications, there are numerous opportunities to maximize functionality and productivity. The study covered topics such as computing and information technologies, decision analysis, nonlinear complementarity problems, optimization, revenue management, simulation, stochastic models, and stochastic optimization, among other things.

The Information Support System’s Formation of Marketing Innovative Decisions in Ukrainian Companies

Nowadays the main strategic goal of companies can be described as the improvement of the efficiency in order to achieve higher profitability. Under these circumstances, information systems and technologies should be considered as key tools that allow to achieve higher levels of business efficiency and productivity. They allow businesses to create new products and services, as well as brand new business models. Innovations in ICT and management information systems have led to significant changes in managerial methods, processes and vision. The aim of the research is the development and justification of theoretical and methodological foundations of the information support system’s formation for marketing innovative decisions. The comparative and statistical analysis, method of generalization, system and structural analysis, structural and logical modeling, fundamentals of marketing and management, scientific findings devoted to the study of information support of decision-making were used to achieve the goals of the study. As a result, the authors have developed the principles of forming an information support system for marketing innovative decisions in Ukrainian companies. The functions, marketing information system’s structure and its components interactions, sequence and content of stages of MID development and creation, information flows interactions scheme are developed. The research results contribute to the theoretical and practical principles of innovation management in terms of increasing the level of information support for marketing innovative decisions in Ukrainian companies.

How Empowerment and Innovation Climates Influence Employees' Innovative IS Use

The purpose of this study is to examine the influence of empowerment and innovation climates on employees' innovative use of information systems (IS) and the mechanisms through which the climates affect employees' innovative IS use. Drawing on the thriving theory, this study proposes a hierarchical research model that links team-level climates, individual-level thriving, and employees' innovative IS use in an integral model. In total, 174 copies of questionnaires from 38 teams were collected from ERP users of nine firms in China. The empirical results suggest that team innovation climate and team empowerment climate are positively related to innovative IS use. Thriving plays a fully mediating role between team empowerment climate and innovative IS use and a partially mediating role between the team innovation climate and innovative IS use. The findings of this study could provide guidelines for managers on how to promote IS users' innovative use from the perspectives of team climates.

IT-leveraged network value cocreation: a case study of the value cocreation process and value capture in the South Korean broadcast advertising industry

ABSTRACTOrganisations operate in increasingly dynamic environments, internetworked in cooperative arrangements that cocreate value. They pursue the cocreation of value through collaborative networks, rather than in isolation. However, there is insufficient understanding of how networked organisations cocreate value in the network through the innovative use of information systems (IS): existing multi-firm studies are largely concerned with dyadic relationships. In terms of capturing value from the cocreation process, many studies have reported either enhanced organisational efficiencies (exploitative capability) or resulting innovations (explorative capability), but rarely both aspects simultaneously. This study attempts to draw a comprehensive picture of IS-based value leverage by reporting both the value cocreation process (network level) and value capture (organisational level) through a case study of innovative IS use in a large business network. This network links a public hub organisation with a large number of firms in the South Korean broadcast advertising industry. Drawing on Grover and Kohli’s framework for value cocreation, the case study investigates the detailed process by which network-level value cocreation occurs in the four layers of relational arrangements. It also highlights, from an organisational ambidexterity perspective, how the cocreated value is appropriated through ambidextrous activities by the networked organisations.

INOVAÇÕES NO SETOR PÚBLICO: RELATO DE EXPERIÊNCIAS

Este artigo tem como objetivo apresentar as principais características de alguns experimentos destaques nos processos e produtos inovadores existentes no âmbito da administração pública, utilizados por municípios, Estados e União. O referido estudo busca compreender como se materializam as inovações propostas ao aumento de eficiência, transparência e celeridade nos processos públicos e descrever experiências inovadoras, demonstrando suas peculiaridades, importância e diferencial que promoveram dentro do setor público em que estão sendo aplicadas. O artigo apresenta como exemplo de estudo o Sistema Eletrônico de Informação – SEI, o Dataviva e o Sistema Mineiro de Inovação – Simi, casos de sucessos de inovação no setor público. Ao final, identificou-se que a inovação no setor público impõe uma série de limitações que precisam ser superadas para se tornar efetivo, sendo fundamental estimular a inovação no setor público, por meio de ações objetivas envolvendo parcerias entre administração pública, pesquisadores, universidades e demais atores da sociedade.

A comprehensive framework to research digital innovation: The joint use of the systems of innovation and critical realism

This study addresses calls to expand the boundaries of digital innovation research at multiple levels of society to comprehensively study the structure and evolution of innovation processes and outcomes. We contribute by proposing a framework composed of systems of innovation (SIs)1Systems of innovation (SIs).1 as an alternative and holistic conceptual base and unit of analysis, which accounts for the interconnected components located beyond the organizational microenvironments that ultimately affect innovation in organizations. Given the compatibility of SIs and the ontology of critical realism (CR)2Critical realism (CR).2 as well as some flaws in SI research practice, we also use critical realist research approaches to guide the study of the state and transformation of SIs. We further explain the joint use of SIs and CR by applying them to the area of information systems innovation diffusion.

Enablers and barriers for hospital pharmacy information systems.

Pharmacy plays a pivotal role in supporting acute clinical care pathways. However, across hospital environments, pharmacies are often stretched by growing service demands and conflicted by increased medication and service costs. Ultimately, such factors contribute towards process inefficiencies that impact on the provision of healthcare services. Following a literature review, we examined clinical pharmacy services by undertaking three acute hospital pharmacy case studies. We adopted an ethnographic approach, observing and interviewing pharmacists, pharmacy staff and nurses. With a view to improving healthcare information systems (ISs), we identified the enablers and barriers in service efficiency, thus identifying opportunities for pharmacy IS implementation across acute hospital environments. The findings also reveal some of the key enablers and barriers towards the introduction of hospital IS innovation. We present recommendations to overcome such barriers.

Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels

ABSTRACTAlthough the existing information systems (IS) literature investigated technology acceptance in the early stages of implementation, it is outdated and has a theoretical limitation in its understanding of users as passive recipients of technology. Addressing such limitations, this research focuses on innovative IS behavior as a crucial pattern of IS behavior. To predict innovative IS behaviors of front-office employees at hotels, this research analyzes the personal attitude of commitment to service quality and organizational conditions of psychological empowerment and organizational IS support for employees. The research results emphasize personal attitude, the significance of organizational predictors, and the effect of their interaction on innovative IS behaviors.

Technological Mindfulness and Work-life Balance

This study examines the impact of technological mindfulness on work-life balance among accountants in the Klang Valley, Malaysia. Mindfulness is defined as constantly aware of what we are doing, aware of the consequences of actions, and able to observe the stimuli without reliance on the outdated category of actions that may reduce users’ attention level. The power of mindfulness in information system (IS) use in the workplace should enhance the outcome of users’ behaviour and work-life balance. It is fairly well understood that when work and personal life are out of balance, the stress level is likely to increase. Employees tend to bring their work home, work for long hours, and that has caused negative outcomes. For example, accountants are exposed to acute demands of services in dealing with changes and forces in business life as a result of globalisation. Underutilising the benefits of IS could impact accountants’ credibility and reputation. This study intends to explore the practices of mindfulness in IS and its impact on work-life balance. In general, the qualitative methodology was employed using case study and interviews. In selecting the cases to be included in the study, attempts were made to include accountants that use IS as mandatory in IS-intensive organisations. A set of interview questions was prepared and interviews were conducted. The findings revealed that learning and practice, knowledge sharing, IS features exploration, high visualisation, reflective thinking, creative thinking, coaching and training are some of the practices of technological mindfulness. These practices have helped IS users to be more efficient and effective in the workplace, aware of what they are doing, improve work performance and more creative in utilising the benefits of IS. Indirectly, IS users able to leave the office early and spend more time for their families and other activities. Meanwhile, the contributions of the study are two-fold: i) theoretical implication - it promotes to the new rival of theories that goes beyond the theoretical tradition of IS use; ii) practical implication - the employer has the ultimate responsibility to know the virtues and abilities of workers particularly in achieving better performance and job satisfaction. It is suggested that mindfulness theory bridging is the gap in IS innovation research as the existing models are more useful for understanding users’ intention and technology replacement decision.

The impact of psychological climate on employees’ innovative use of information systems: The moderating role of goal orientation

ABSTRACTThe objectives of this study are to investigate climates that could facilitate innovative use of information systems (IS), and to examine how psychological climate and individual goal orientation interact to promote employees’ innovative IS use. A total of 174 questionnaires were collected from enterprise resource planning (ERP) users from nine firms in China. Hierarchical regression analysis was used to test the research hypotheses. The empirical results suggest that (1) psychological climates (psychological autonomy climate and psychological innovation climate) are positively associated with IS users’ innovative use, (2) avoidance orientation weakens the relationship between psychological autonomy climate and innovative use, (3) learning orientation weakens the relationship between psychological innovation climate and innovative use, and (4) learning orientation strengthens the relationship between psychological autonomy climate and innovative use. This study contributes to IS literature by identifying psychological climate as a critical antecedent of innovative use. The findings also fulfil an identified need for more empirical studies of the combined effect of individual and environmental factors on employees’ innovative behaviour in the workplace, especially in the context of IS innovation.

호텔의 사내 교육훈련과 학습조직문화가 프론트 오피스 종사자의 혁신적 정보시스템 활용에 미치는 영향과 자기학습의 매개효과 분석

Early expectations of information systems (IS) potential related to the performance and competitive advantage of hotels have contrasted with the realization of that potential. To address this gap, the majority of existing literature has focused on predictors of individual employees’ IS adoption in the early implementation stage. However, the development of IS has moved from the early adoption stage to the mandated use stage where individual employees are required to use the systems and to utilize a variety of usage patterns. This research focused on innovative IS use and tried to explain its predictors. Based on a PLS-SEM analysis of a survey of 189 front office employees in 17 hotels in Korea, this study analyzed the positive influence of both formal internal IS training and informal organizational learning culture on innovative IS use. Furthermore, this research proposed and analyzed the mediating effect of front office employees’ self-learning behavior in order to elucidate the path of how the organizational variables affected innovative IS usage.

Innovative intelligent technology of distance learning for visually impaired people

AbstractThe aim of the study is to develop innovative intelligent technology and information systems of distance education for people with impaired vision (PIV). To solve this problem a comprehensive approach has been proposed, which consists in the aggregate of the application of artificial intelligence methods and statistical analysis. Creating an accessible learning environment, identifying the intellectual, physiological, psychophysiological characteristics of perception and information awareness by this category of people is based on cognitive approach. On the basis of fuzzy logic the individually-oriented learning path of PIV is con- structed with the aim of obtaining high-quality engineering education with modern equipment in the joint use laboratories.

A blueprint towards accounting for the management of ecosystems

PurposeThe purpose of this paper is to propose a new ecological-issues-centered accounting research agenda, at the crossroads of accounting research and conservation science.Design/methodology/approachBased on a case study of the Natural Capital Project, the research examines the efforts and challenges of conservation practitioners regarding the use of evaluative information systems for conservation (EISC) in complex social and ecological contexts. It discusses why and how, to address these challenges, EISC promoters would benefit from theoretical and empirical insights coming from accounting research.FindingsThe paper suggests that the use of new information systems centered on organized collective action for biodiversity conservation should be regarded as a new type of accounting for the management of ecosystems, complementary to organization-centered biodiversity accounting and to ecosystem accounting at the national scale. A research agenda inspired by critical accounting should be developed for EISC design and use by: critically analyzing the organizational models currently underlying the use of new calculative practices for ecosystems; and developing new analytical and practical avenues on the basis of more explicit and powerful theories adapted to collective action for conservation perimeters.Originality/valueThe paper shows the importance of combining three domains of research and practice that are usually disconnected: the design and use of innovative information systems in biodiversity conservation research and practice; accounting research; and theories and conceptual models of collective action to resolve ecological challenges.