Information Services For Users Research Articles

Hybrid gatekeeping framework for value-added information services

Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.

IMPORTANCE AND SECURITY OF INFORMATION PROVIDED BY THE INTERNET IN THE CONTEXT OF THE DEVELOPMENT OF ECONOMIC ENTITIES IN POLAND

With the development of information-sharing techniques via the Internet, there are many benefits for beneficiaries, customers and users of public sector information services. On the other hand, entities providing electronic information via the Internet appear to be able to significantly reduce transaction costs of conducted financial transactions and electronic data transfer. On the other hand, the process of making information available via the Internet generates a number of risks associated with identity theft, hacker hacking of classified data, and money scams in electronic banking systems. In response to these threats, individual entities including public sector bodies are developing security systems for remote access to information and transactions made via the Internet. Companies operating in Poland in pursuit of market and business success try to build their competitive advantage by implementing new IT solutions to their business. More and more companies and financial institutions use business intelligence on their IT platforms for Business Intelligence solutions. Business Intelligence analysis makes it easy for realtors to perform real-time analysis of large collections of businessrelated data. Consequently, the opinion that Business Intelligence solutions are becoming more and more useful in organizational management processes.

Content and Structure Coverage: Extracting a Diverse Information Subset

Recent years have witnessed a rapid increase in online data volume and the growing challenge of information overload for web use and applications. Thus, information diversity is of great importance to both information service providers and users of search services. Based on a diversity evaluation measure (namely, information coverage), a heuristic method—FastCovC+S-Select—with corresponding algorithms is designed on the greedy submodular idea. First, we devise the CovC+S-Select algorithm, which possesses the characteristic of asymptotic optimality, to optimize information coverage using a strategy in the spirit of simulated annealing. To accelerate the efficiency of CovC+S-Select, its fast approximation (i.e., FastCovC+S-Select) is then developed through a heuristic strategy to downsize the solution space with the properties of information coverage. Furthermore, ample experiments have been conducted to show the effectiveness, efficiency, and parameter robustness of the proposed method, along with comparative analyses revealing the performance’s advantages over other related methods. The online appendix is available at https://doi.org/10.1287/ijoc.2017.0753 .

Library users, offerings and types of services in Poland

Thesis/purpose of the article – The purpose of this article is to provide an overview of modern library and information services for users of Polish public and academic libraries. These have emerged due to the transformations resulting from technological progress, new document formats, innovative ways in which information circulates, evolving environments, and user needs, as well as social phenomena such as fragmentation of society, population ageing and a very low level of readership in Poland. Research methodology – Analysis and critical review of literature as well as content-related assessment of web services were performed. Major outputs/conclusions – The outline of library services offered by Polish public and academic libraries provided in this article is not exhaustive. However, it can reasonably lead to the conclusion that the library offerings in Poland in the 2nd decade of the 21st century is incomparably more extensive than even a dozen years back. The social and political transformations following 1989, Poland’s membership in European structures, the evolution of information and communication technologies, changing user needs and social metamorphoses as well as solutions developed in other countries being implemented have all largely shaped the current approach to the role of libraries. Libraries extend their fields of activity, entering areas previously set aside for cultural institutions. By offering a wider range of services for very diverse groups of recipients, they are becoming increasingly rooted in the public space.

Current state and tendencies of developing library-information services in the Republic of Cameroon

The article reflects the state of affairs in the field, which generalizes an operational experience of libraries in the Republic of Cameroon and foreign countries. The authors pay attention to the factors influencing the development of library-information services by proposing and suggesting solutions to develop this situation. The authors consider the library structure in the country, their various divisions and the personnel number using statistical tools; characterize the structure of library collections on their languages; examine in detail the most effective methods of serving users. The article managers the problems related to acquisition of libraries, stocks regulations and redistribution. The problem of insufficient training and retraining of library specialists in the library profession is brought up. Authors draw attention to unsatisfactory development of the material-technical base in Cameroon libraries, which is a consequence of the meager appropriations. The energy crisis in the country does not permit stable Internet connection. The necessity of creating portals and web-sites for libraries in the Republic of Cameroon was noted. Sufficient causes that have a direct impact on the quality of library information services for users are outlined. Authors propose a system for structuring the library system and indicate developing priorities of library-information services of the Republic of Cameroon. The article gives a comparative analysis of libraries’ activity in different countries. The authors conclude that there is no complete system of library-information servicing, flexible mechanisms and their interrelation. The country has no a single information space based on modern technology, reading rooms of major libraries fail to meet the growing demand for information services. Based on this study, the paper shows that there is need to create a unified platform for the Republic of Cameroon; identifies problems and different forms of developing the library-information service. The authors propose to pay more attention to modern remote non-stationary forms of library service delivery to the population as the most promising direction.

Identifying the information needs of public library and information services users in Limpopo province

Public libraries are indispensable institutions that contribute towards the socio-economic development of every citizen in every country by providing access to information. In South Africa, the provision of access to information through public libraries was marred by the inequalities of the apartheid laws. In order to address past injustices regarding access to information, the government of today, through the Department of Arts and Culture, is committed to allocating an annual library conditional grant to all the nine provinces to build and develop new and already existing public libraries, respectively. This study investigated the information needs of people who use these newly built and developed public libraries and information centres in Limpopo Province. The questionnaire was distributed to the library users of selected public libraries in Limpopo Province to collect information about their basic information needs and expectations. The results showed that the majority of public libraries and information services users in Limpopo Province are the youth and young adults, who specifically use these libraries and information services for study space and accessing the internet. The kind of information required by these youth, young adults and adults revolves around health matters, education programmes, career guidance and crime prevention. It is therefore recommended that library users be made aware of other services offered by public libraries and that user needs analysis studies be conducted from time to time in order for public libraries to meet the ever-changing needs of library users.

Measuring Perceptual (In) Congruence between Information Service Providers and Users

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information systems management research. The new survey instrument redefines service desk assessment by taking into consideration the perspectives of both service users and of service providers, to help service providers gain a more robust sense of service quality.

Measuring Perceptual (In) Congruence between Information Service Providers and Users

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information systems management research. The new survey instrument redefines service desk assessment by taking into consideration the perspectives of both service users and of service providers, to help service providers gain a more robust sense of service quality.

EVALUASI KUALITAS LAYANAN DAN KEPUASAN PENGGUNA INFORMASI E-GOVERNMENT (WEBSITE) PADA SISTEM INFORMASI MANAJEMEN DAERAH (SIMDA) KABUPATEN KOLAKA

This research aimed to investigate the users’ satisfaction on information service e-government (website) service at Regional information management system (SIMDA) in Kolaka Regency. The methods used were qualitative and quantitative approaches. Qualitative approach used for process information management understanding by BAPESIKOM/PDE. Meanwhile, quantitative approach used to investigate the user satisfied on information service website based on the information management performance. The informants were interviewed in qualitative approach were 6 persons. The sample of users information service which chosen by simple random sampling method were 40 respondents. The result of the research shown that the information management was not qualified. It was presumed on no strategies to produce good quality of qualified information. Information service users of Kolaka Regional Regency stated their unsatisfied on the using of information service based Website.

Expanding a change management framework for Iranian information services centers: Applying fuzzy MADM techniques

Change is an inevitable, almost daily phenomenon in organizations. Several change models have been designed in different contexts to facilitate the planning and implementation of change. Information service centers operate within a rapidly growing environment of education and research. They have to be proactive in the face of change in order to realize their mission. Numerous factors challenge Iranian information service centers; these need to be addressed when managing change projects. The present paper posits a change management framework for Iranian information services centers in three steps. The first step consists of gauging criteria and actions for change management, and finding appropriate change management models. In the second step, by applying fuzzy MADM techniques (FSAW, FTOPSIS and FVIKOR), the most suitable change model was selected. Finally in the third step, the research framework was designed based on a qualitative approach and consensus method. A panel of experts in Management and Information Science contributed to the design and validation of the model. The model presented here recognized five main stages: reviewing the current status, analyzing and defining information services users, planning, implementing the change, and maintaining the change.

Design of a Mobile Campus Portal in Big Data Environment

In order to fulfill the requirements of mobile computing and big data environments, we design a mobile campus portal (MCP) providing mobile information services for users in both browser/ server and client/server modes. We present the topological structure of MCP, system infra- structure, application architecture and the data management (such as data integration, data format translation, data security control and so on) of our mobile campus portal in this paper. After online running in the past two years, our MCP has received good feedbacks from mobile users. In the future, we will focus on the research of data-mining technologies in our big data environment.

Mercadotecnia, servicios y usuarios de información: reflexiones para bibliotecas

El propósito de este estudio es reflexionar sobre algunas ideas e intercambiar experiencias de la aplicación de la mercadotecnia en bibliotecas y su contribución en el sector cuaternario para buscar innovación en los servicios informativos que son ofrecidos. Para alcanzar el objetivo presentamos la mercadotecnia en bibliotecas a la luz de las transformaciones tecnológicas y sociales, así como el desafío de los bibliotecarios y profesionales de la información en buscar innovación para entender el negocio, el mercado y los usuarios de los servicios informativos que son ofrecidos por las bibliotecas, teniendo en cuenta la gestión de la información en relación con la satisfacción de los usuarios.

The Design of Mobile Application Software in Vehicle Monitoring System Based on 3G Intelligence Mobile Phone

With the popularity of 3G services, the smart phone performance and user groups continue to rise. The mobile application service capabilities have been expanded to the terminal. It is the inevitable trend for the development of social information to provide information services for users at anytime and anywhere. Based on the mobile application software design of the vehicle monitoring system of 3G smart phone, this paper has provided a flexible and efficient solution to the vehicle monitoring supportive decision. Monitoring systems of the similar kind have been widely used in all industries.

Out for consultation.

Service-user information NHS England is developing a new 'accessible information standard' to ensure that people understand information given to them about their health and care. All organisations will need to find out if patients have extra communication needs because of a disability or sensory loss, and take steps to meet these needs by, for example, providing documents in large print and Braille or via a British Sign Language interpreter. They will also be obliged to record, update through re-assessment and share this information. The document and response form are available at tinyurl.com/ny2pcbx until November 9.

User education and forms of information literacy education and training at the universities in Slovenia

ABSTRACTIn 1989, the American Library Association published the well-known Final Report of the Presidential Committee on Information Literacy. Since then, the information-developed world has seen numerous activities for upgrading information literacy at all levels of education, in the economy and in everyday life. Efficient use of knowledge in society is strongly emphasized and, linked to that, the importance of education and training of information users, as well as the upgrading of information literacy, especially in the context of higher education. Information literacy is increasingly recognized as a basic skill in the process of learning and adapting to the changing living and working environment of today’s information society. Students face dilemmas in the selection of information resources and challenges for their efficient and responsible use on a daily basis. Academic libraries respond to this challenge by offering different information literacy programmes. This paper presents the findings of a pilot survey on education and training of users of library information services, conducted in September 2004, and some forms of information literacy programmes carried out by the academic libraries at the Slovenian Universities. It also proposes some approaches towards the development of information literacy in all segments of Slovenian society.

The Application Research of Cloud Computing in the Library

In order to provide better service for readers of university library, a new calculation model -- Cloud Computing will be needed. It puts all the information on the server, then computed on the server rather than the client. And after the calculation, the results will be delivered to the client. An architecture digital library which based on Cloud Computing, called "Cloud Library". University Library which In the environment of Cloud Computing, is an Information service that based on the network.It should be drawn in the application system. Libraries provide information services for users by using the network. That is the Cloud Library should be the existence of a network,it becomes a large-scale database existed on the network,and other applications can seamless integration of library information [1].

The GMES Space Component Data Access System: Harmonizing Earth Observation Products Flows and Services for GMES

The Global Monitoring for Environment and Security (GMES) Space Component relies on a constellation of dedicated space missions (called the Sentinels, scheduled for first launch by 2013), as well as on a set of space missions not dedicated to GMES but contributing to it. In charge of optimizing access and usability of the available space-based remote sensing resources for the pre-operations, the European Space Agency has elaborated the GMES Space Component Data Access concept, implementing mechanisms for aligning the data access across the GMES contributing missions, harmonising user information services, ordering and data delivery processes, and monitoring the data and service quality. Overall, this is a large-scale integrated system of systems, involving today more than 10 different ground segments and 20 space missions, serving users according to different modes of operations derived from pre-identified users' needs.

A Study on Value Evaluation of Smart Intermodal-Transfer Service

Ministry of Land, Transport and Maritime Affairs prepared the method to update traffic connection system by amending National Transport System Efficiency Act(hereinafter Act). The key is a development of Intermodal Transfer Center. The law and guideline related with Intermodal Transfer Center requires the installation and operation of transfer information guide facility to improve user`s convenience. However, there are no sufficient studies that can be used as references for the method to construct transfer support information system related with user`s preference. The study performed the research about user`s service satisfaction in relation with transfer support information service, which was embodied in model operation process, on the basis of transfer support information system of Intermodal Transfer Center applied to Gimpo Airport. The analysis result about service preference, importance of each supplied information, service satisfaction and consideration for service embodiment can be used as a guideline to embody the user information service of Intermodal Transfer Center. In addition, through CVM, the study estimated and proposed the service valuation of smart intermodal transfer service that provides customized information to cope with user`s situation and traffic means operation status among transfer support information service. It is determined that the study will measure the benefit of Intermodal Transfer Center user by using monetary value when smart intermodal transfer service is supplied and provide the ground to expand high-tech transfer information service with high usefulness and convenience.

PEMASARAN JASA INFORMASI Dl PERPUSTAKAAN

In general, marketing relates with distributing the real products such as products with have profit oriented. Marketing is important not only for business, but also for non-profit oriented institution or organization like library. Marketing in library does not distribute goods products but service products like information services for users. Library may optimize the services for users by doing some tricks in distributing information services. So, library will have better information types and kinde of works. Keyword: Library; Information services

Interactive map communication: Pilot study of the visual perceptions and preferences of public health practitioners

To conduct a pilot study into the comprehension and visualisation preferences of geographic information by public health practitioners (PHPs), particularly in the context of interactive, Internet-based atlases. Structured human-computer interaction interviews. Seven academia-based PHPs were interviewed as information service users based on a structured questionnaire to assess their understanding of geographic representations of morbidity data, and identify their visualisation preferences in a geographic information systems environment. Awareness of area-based deprivation indices and the Index of Multiple Deprivation 2007 health and disability domain was near-universal. However, novice users of disease maps had difficulties in interpreting data classifications, in understanding supplementary information in the form of box plots and histograms, and in making use of links between interactive tabular and cartographic information. Choices for colour plans when viewing maps showed little agreement between users, although pre-viewing comments showed preferences for red-blue diverging schema. PHPs new to geographic information would benefit from enhanced interpretive support documentation to meet their needs when using Internet-based, interactive public health atlases, which are rarely provided at such sites. Technical, software-related support alone is insufficient. Increased interaction between PHPs and mapmakers would be beneficial to maximise the potential of the current growth in interactive, electronic atlases, and improve geographic information support for public health decision-making and informing the wider public.