Information Communication Technology Research Articles

Defining a selection procedure of CRM systems for the information-analytical support to the marketing activities at an enterprise

The object of this study is digital marketing at an enterprise. The investigated problem is the lack of a sufficient level of systematic consideration of the task to use information communication systems and technologies in the marketing activities of enterprises. Availability of such a system would increase the company's potential in creating mutual value for the seller and the client when implementing relationship marketing technologies. It is shown that the information and analytical support of the enterprise's marketing activity can be presented as a tool of the enterprise's activity, functioning as an element of the enterprise's management system. Among the general criteria for choosing a CRM system, it is proposed to consider convenience and ease of use, flexibility of system settings for special business needs, price, simplicity. Such consideration of CRM systems and their capabilities provide economic effects that affect the profitability of the enterprise and prevent the impact of negative factors on the development of the company. The proposed procedure for choosing an adequate CRM system was verified on the example of a dental clinic, which made it possible to draw a conclusion about the feasibility of implementing a CRM system in the business under study. It is based on received estimates of short-term and long-term economic effects of the system's application. Calculated data are provided for support, which showed that the productivity of the administrator's work increased by 73.3 %, and the average duration of patient care by the doctor, taking into account the time of registration, decreased by 25 %. This is due to the fact that the system makes it possible to perform a quick search on the general electronic database, and the time saved at this stage can be spent on performing additional work

Impacts of ergonomic risk factors on the well-being and innovation capability of employees in the manufacturing industry

Objectives. Although various studies have examined the relationship between ergonomic factors and employee well-being, the impacts of ergonomic factors on workers’ capability for innovation have not yet been studied in the manufacturing industry. This study advances understanding of the relationship between ergonomic risk factors and employees’ capability to innovate and to feel good at work in the manufacturing sector. Methods. The analysis uses the structural equation modeling technique based on cross-sectional data collected from 200 experienced workers in manufacturing industries using self-administered close-ended questionnaires. Results. Findings from this research show that the main ergonomic factors influencing the well-being and innovation capability of employees in the manufacturing industry are neutral awkward posture, psychological risk factors and effective utilization of information and communications technology infrastructures. Thus, ergonomic factors are significantly correlated to the innovation capability of employees. Conclusion. As there have been no studies addressing the integration of ergonomic risk factors and the capability for innovation of employees in the manufacturing industry, this study provides a unique contribution to the body of knowledge. Further research is also required to develop an in-depth understanding of the relationship among components of each ergonomic risk factor, and the well-being and innovation capability of employees.

Information communication technology, economic growth, natural resources, and renewable energy production: Evaluating the asymmetric and symmetric impacts of artificial intelligence in robotics and innovative economies

The ongoing integration of artificial intelligence (AI) into the fundamental fabric of society constitutes a transformative process, with the potential to exert profound influence on various facets of human existence including environmental quality. Our research investigates the interaction of AI and renewable energy production in 22 leading robotics and innovative countries, providing crucial insights into a previously underexplored domain. The study's novelty and originality are in demonstrating the precise impact of AI in enhancing and revolutionizing renewable energy production, consequently addressing, and filling a critical study gap. Our analysis comprises both asymmetric and symmetric assumptions to cover the positive and negative shocks of artificial intelligence on renewable energy from 1991 to 2020. The findings from the panel NARDL analysis provide substantial support for the profound impact of changes in artificial intelligence (AI) on the substantial stimulation of renewable energy in the long-run. Furthermore, AI plays a substantial role in enhancing long-term renewable energy production in the panel symmetric ARDL. In the country-specific investigation, it is found that Austria, Germany, and New Zealand are the nations where both affirmative and adverse changes in AI improve clean energy structure significantly in the short run. Natural resources, information communication technology (ICT), and economic growth also enhance renewable energy production. Finally, policies are directed to increase renewable energy production.

Information Support System for Forensic Activities: Current State and Directions of Development

The topic of informatization has long penetrated into a number of scientific fields, and information and new communication technologies are present in all spheres of society and structures of everyday life. Therefore, information processes are currently being studied at both the macro and micro levels. On the one hand, the global processes of informatization of economics, politics, and culture are studied, on the other – informatization and information processes in narrow fields of activity. Information began to be considered as the basis for changes taking place in society, rebuilding both its entire structure as a whole and the structure of individual types of human activities. In this regard, it should be noted that forensic expertise is particularly susceptible to various kinds of changes related to the processes of informatization of society. This is due to the fact that the process of expert research is, first of all, the process of transcoding information. Forensic expertise is inextricably linked with the concepts of information, information process, and informatization and cannot be considered in isolation from them.

M-RL: A mobility and impersonation-aware IDS for DDoS UDP flooding attacks in IoT-Fog networks

The Internet of Things (IoT) has recently received a lot of attention from the information and communication technology community. It has turned out to be a crucial development for harnessing the incredible power of wireless media in the real world. The nature of IoT-Fog networks requires the use of defense techniques who are light and mobile-aware. The edge resources in such a distributed environment are open to various safety hazards. DDoS UDP flooding attacks are the most frequent threats to edge resources in IoT-Fog networks. It is crucial for sabotaging fog gateways and can overcome traditional data filtering techniques. This paper introduces M-RL, a lightweight intrusion detection system with mobility awareness that can detect DDoS UDP flooding attacks while taking into account adversarial IoT devices that engage in IP spoofing. To this end, this paper analyzes the malicious behaviors that result in anonymity against Rate Limiting and Received Signal Strength (RSS)-based approaches, combines their advantages, and addresses their vulnerabilities. We test our method in different contexts to achieve that goal, and we find that it may decrease the accuracy of the RL, RSS, and RSS-RL methods to 70%, 48.9%, and 64.3%, respectively. The outcomes demonstrate the proposed approach's resistance to software-based source address forgery, impersonation, and signal modification. It offers more than 99% accuracy and supports node mobility. In this case, the best possible accuracy of the previous methods is 77%.

Factors influencing the acceptance and use of a South African online bank

Background: Online banking gained prominence during the coronavirus disease 2019 (COVID-19) pandemic as an alternative to traditional banking. However, limited studies have explored online banking acceptance in South Africa.Objectives: This study investigates the factors that influence online banking acceptance among South Africans in a context where use is limited.Method: Thematic content analysis examined 113 Google user reviews from South Africans using an exclusive online bank. Unified Theory of Acceptance and Use of Technology 3 (UTAUT3) was used as a theoretical framework, analysing factors such as performance expectancy (PE), effort expectancy (EE), facilitating conditions (FC), hedonic motivation (HM), price value (PV), trust, perceived risk (PR), habit, and social influence.Results: Seven UTAUT3 constructs influenced online banking acceptance and use in South Africa during the pandemic: PE, EE, FC, HM, PV, trust, and PR. The influence of habit and social influence was not evident.Conclusion: Understanding factors influencing online banking acceptance in South Africa is crucial for policymakers and institutions. Addressing information communication technology challenges can enhance accessibility and benefits, promoting financial inclusion, and empowerment.Contribution: This research fills the gap by examining online banking acceptance in South Africa. Findings inform interventions and policies to improve access and adoption. Practical implications extend to institutions and policymakers, fostering financial inclusion.

Promoting Kenya’s National Interests through Strategic Communication: Challenges and Opportunities

Purpose: Throughout history, nations have sought to protect, promote and advance their national interests. Countries use various elements and instruments of national power in pursuit of those national interest. These includes military, diplomatic, economic and information. Like other nations, Kenya employs these instruments in various ways. Strategic communications, forms a key element of the information aspect of national power. Despite the importance of strategic communications in the pursuit of national interests, this paradigm has not been fully acknowledged nor been substantially leveraged on. This study therefore had the key objectives of determining the role of strategic communications in selected case studies in promotion of national interests, examining the role of strategic communications in promoting Kenya’s national interests and identifying opportunities and challenges of strategic communications in promoting national interests.
 Methodology: This study adopted a pragmatic research methodology. Both qualitative and quantitative research methodologies were adopted. The qualitative research offered the usual narrative information collected through interviews. While information acquired through questionnaires and interviews offered quantitative data necessary data on the role of strategic communication in promoting Kenya’s national interests. Being a cross-sectional research study, the researcher used interviews for gathering data, and questionnaires for data collection. This study used purposeful sampling to choose 86 respondents in ‘Job Group’ ‘P’ and above from the Ministry of Foreign Affairs, Ministry of Internal Security and National Administration and the Ministry of Information Communication Technology and Digital Economy based in Nairobi. The quantitative data gathered from the questionnaires was coded, edited, organized, and analyzed with the assistance frequency tables, whereas the qualitative data obtained from the open-ended questions of the interviews is thematically analyzed in accordance with the research objectives.
 Findings: The findings reveal that the Government of Kenya has attempted to institutionalize strategic communications in various Ministries, Departments, and Agencies (MDAs). This study further shows that if well capacitated, coordinated and provided with requisite leadership, these institutions provide opportunities that would be useful in the synchronization of the instruments of national power. The study identified various opportunities as well as challenges encountered in the utilization of strategic communications in promoting Kenya’s national interests.
 Unique Contribution to Theory, Practice and Policy: This study was informed by Institutional and Realism theories. The Institutional theory has been identified as one of the most prominent theoretical perceptions of organizational and management research while Realism is considered a longstanding theory, critical in understanding social phenomena from different perspectives. The study recommended the entrenchment strategic communications in the National Security Council (NSC) by setting up an office of strategic communications and coordination under the NSC. Moreover, there is need to ensure implementation of the National Communication Policy and Strategy while ensuring harmonization through a whole government approach that can lead to policy coherence.

Analisis Komunikasi Digital Aplikasi Sihalal pada Pemilik UMKM di Kabupaten Serdang Bedagai

The government realizes that the government service system must adapt by using information communication technology that can facilitate all community activities through digital communication. One example of digital transformation in government agencies is the Sihalal application. This application is an application created by the Ministry of Religion to make it easier for UMKM business owners to obtain halal certification, as well as to help accelerate data collection of halal products. The Ministry of Religion through PPH assistants guides UMKM owners to register their products so that they can get halal certificates. The purpose of this study is not only to analyze digital communication, but also to directly analyze the application of digital communication to UMKM owners in Serdang Bedagai Regency related to the process and stages of registering business products in the Sihalal application. This research uses qualitative research methods with a descriptive approach. The results of the study found that the digital communication of the Sihalal application with the help of PPH assistants runs effectively, but there are several problem and obstacles that occur in the field such as internet network access and the long distance of PPH assistants' consultations and the registration flow in the Sihalal application which is easy to apply.

Effects of Information Communication Technology and Customer Service on Customers’ Satisfaction: A Study of the Courier and Parcel Industry in Nigeria

The study investigates the effects of information communication technology and customer service on customers’ satisfaction in the courier and parcel industry in Nigeria. Correlation design was used to investigate the relationship between the independent variables ICT and customer service and the dependent variable customer satisfaction. Questionnaire was administered conveniently to sample 220 customers of the courier and parcel industry in Nigeria, and data analysis carried out using SPSS version 21. The study revealed a significant relationship between ICT and customer satisfaction in the courier and parcel industry in Nigeria. Also, the study found a positive relationship between customer service and customer satisfaction in the courier and parcel industry of Nigeria. Practical implication for service managers and direction for future studies are presented.

Leveraging information communication technology (ICT) and artificial intelligence (AI) to enhance auditing practices

PurposeIn the fourth industrial revolution, where business accounting integrates with automation through artificial intelligence (AI) and information communication technology (ICT), auditors must be able to access and analyze vast data and information to identify potential risks and issues. Using data analytics and AI to study significant amounts of data linked to audits, this study aims to investigate auditing practices by leveraging ICT and AI to enhance the audit process.Design/methodology/approachBibliometric and quantitative research techniques have been used in the study’s mixed-method process. The theoretical underpinnings of AI have been investigated using the bibliometric research method, and the challenge of implementing ICT-enabled auditing practices among auditing professionals has been studied using the quantitative research method. Surveys, interviews and bibliometric analysis have all been used as data-gathering techniques.FindingsResearch in AI and auditing has a broad worldwide scope, involving developed and developing nations. ICT perceived benefits have no direct effect on auditing practices. However, ICT training has a mediating effect on the relationship between ICT perceived benefits and auditing practices. ICT adoption has no moderating effect on the relationship between ICT training and auditing practices.Research limitations/implicationsFindings have significance for lead auditors, policymakers and the Institute of Chartered Accountants of India (ICAI), who are keenly interested in upgrading the auditing practice of accounting professionals in India by incorporating AI and ICT determinants.Practical implicationsThis research makes a significant contribution by offering a thorough framework for improving the knowledge management of practising auditors regarding ICT adoption, training and perceived benefits, a crucial component of auditing practices in the digital age. In addition, it provides insightful information about how AI affects accounting practices, which may point the way for further study in this area.Originality/valueThis research has significant implications for auditing firms in India. It can inform ICAI, policymakers and regulators in their attempts to foster the incorporation of AI and ICTs in auditing practice.

Smart Banjar: An ICT Adoption Framework to Enhance People's Welfare

Economic development has slowed dramatically in several countries during the COVID-19 pandemic, like in Indonesia. Bali Province was one of the regions that was severely affected. Due to its reliance on the tourism industry, Bali had the most significant negative growth. It is time for Bali and other regions to develop the potential of a locally-based, sustainable, and resilient economy to enhance the people’s welfare. Improving the community’s welfare can be done with the synergy of various entities—the synergy created by integrating programs in Banjar with microfinance to develop microenterprises. The main objective of this research is to ascertain the framework’s dimensions and components. Furthermore, the relationships between these dimensions or elements have been determined. Based on the findings, the two primary objectives were completed. This procedure has produced the Smart Banjar framework as a theoretical solution to enhance people’s welfare. This research created the information communication technology (ICT) adoption framework that uses the TOE theory as its theoretical basis. The Advisory Board serves as the environmental context for formulating policies. The policy will regulate governance to realize the synergy between microenterprises, microfinance, and Banjar in the organizational context. ICT adoption, including ICT infrastructure, ICT services, and ICT literacy, will support and optimize the synergy. Further investigation is required to ascertain the Advisory Board's specific constituents. Additional studies are needed to implement ICT, obtain empirical evidence, and prove its ability to improve people's welfare.

The Impact of Information Communication Technology Developments in The Indigenous Law Community

The development of information and communication technology (ICT) always has an impact on changes in human paradigms, both positive and negative. This change in the human paradigm will conflict or not conflict with Indigenous law which is the guideline for the Indigenous law community. The question is, to what extent are the boundaries that guide Indigenous law community that this paradigm change is or is not in conflict with Indigenous law that applies to Indigenous law community, thereby resulting in restrictions on the use of ICT by Indigenous law community? In this research, there are two case studies, namely the development of ICT, which is considered contrary to Indigenous law and the acceptance of ICT development in the Indigenous law community of Baduy Dalam, Baduy Luar, and Kasepuhan Ciptagelar Sukabumi. This research aims to examine the impact of ICT developments on the paradigm of the Indigenous law community of Baduy Dalam, Baduy Luar, and Kasepuhan Ciptagelar so that the results of this research can be used as a reference for the government to determine appropriate regulations for implementing digital transformation programs for Indigenous law community.

Information and Communication Technology as a Determinant of Organizational Performance: A Study of Banks in Delta/Edo States

This study investigated information and communication technology (ICT) as determinant of organizational performance of selected commercial banks in Delta and Edo States, Nigeria. Cross-sectional survey design was used and one hundred and eighteen (118) questionnaires were administered to employees of four (4) commercial banks in Delta and Edo States. Data obtained were analyzed using descriptive, diagnostic and inferential statistical tools. The regression results indicated positive and significant relationship between information and communication technology usage and improvements in organizational performance in areas of enhanced quality of service delivery, productivity, and customers’ base. On the basis of the findings, it was recommended that commercial banks should expand the usage of information communication technology tools in their business processes in order to become more competitive and improve service delivery to customers, enhanced productivity and customers’ base. More importantly, commercial banks should strengthen their policies and procedures on information and communication technology targeted at retaining IT staff. Also, commercial banks should ensure an up-to-date training of IT staff to keep them abreast of current trends in the ICT environment.

Work engagement and perceived job performance: does information communication technology orientation matter?

Purpose The purpose of this paper is to develop and test an integrated model to examine the relationship between work engagement and three facets of perceived job performance (PJP). The authors argue that work engagement might not optimally improve PJP unless it is channelized through information and communication technology orientation. Design/methodology/approach Data for the present research were collected from higher educational institutes in the northern region of India by using a convenient sampling technique. Results of structural equation modeling (SEM) through AMOS 20 revealed that work engagement facilitates all three facets i.e. task performance, contextual performance and adaptive performance of teaching professionals. Furthermore, SEM results established the partial mediating effect of information and communication technology orientation between work engagement, task performance, contextual performance and adaptive performance. Findings Findings from present research contribute theoretically as well as practically to job performance and work engagement literature by giving insights to administrators and practitioners on how to improve the overall job performance of teaching professionals by enhancing their engagement and addressing their need for digital know-how. Originality/value To the best of the authors’ knowledge, this study is one of the first to study the impact of work engagement and information and communication technology on the three facets of PJP using a diverse sample of 1030 teachers from universities in North India.

Innovations in the Russian and Belarusian Economies: Comparative Aspect, Cross Points and Growth

The international authors’ crew has recorded the weaknesses and strengths of the innovative development of the economies of the Russian Federation (RF) and the Republic of Belarus (RB), the points of their real intersection and the existing reserves of cooperation, that are relevant for the current situation having used analytical tools. The results of analysis in these materials helped define similar features of the two economies as a high scientific and educational potential. The study aimed to identify areas where the advantages of one economy under study are clear. The authors found that the RF economy excels in investments and the market environment, while RB excels in infocommunication technologies and the optimality of the branches’ economics. The research will continue to develop and clarifying ways for further cooperation between the two countries. The experience exchange and higher engineering education, high-tech sector and R&D will enable RF to use the positive experience of Belarusian partners today.

Applying artificial intelligence technologies to inclusive journalism

The article highlights the integration of technology into journalism, and new emerging media trends. It studies the current situation regarding the application of artificial intelligence technologies to journalism, the problems encountered in this field. Examples of artificial intelligence journalism widely used in international media are indicated. Study provides information about companies offering AI services to global news organizations. It also emphasizes the need for journalism education to be constantly modern and keep up with the development of technology. The article explains the concept of inclusive journalism, the main task of inclusive journalism, the opportunities it can create, and the application of artificial intelligence to inclusive journalism. Academic research on inclusivity is reviewed. Moreover, the activities of inclusive journalism in Azerbaijan are studied and the current situation is evaluated. The study indicates that the application of information communication technology (ICT) to journalism will serve to provide information to people with physical disabilities. Also, the article explores the prospects of applying ICT to journalism and the problems it can pose. It notes that the application of artificial intelligence technologies to journalism can provide a new form of information collection, preparation and dissemination.

Students’ ICT literacy and conceptual knowledge correlation: from a genetic course and a gender perspective

<span lang="EN-US">The correlation between students’ information communication technology (ICT) literacy and conceptual knowledge from a gender perspective is essential to understanding the causal effects of student learning. Therefore, this study aimed to describe the relationship between students’ ICT literacy and conceptual knowledge in a genetics course, especially from a gender perspective. This study employed a descriptive research method that used randomized sampling. The instruments used were conceptual knowledge and ICT literacy test sheets. The data were analyzed by using analysis of variance (ANOVA) and Pearson correlational statistics. The results showed male students have higher ICT literacy than females. Otherwise, male students have a lower conceptual knowledge than females. Furthermore, male students’ ICT literacy and conceptual knowledge showed a strong relationship, while female students showed a weak relationship. The findings support the idea that integrating ICT into genetics curricula might help students develop their ICT literacy and conceptual knowledge more effectively, especially female students.</span>

A Conceptual Framework for Acceptance of Autonomous Vehicle in Malaysia

Mobility is evolving globally. Automated vehicle technology is consistently advancing with the development of Artificial Intelligence and information communication technology. The Autonomous Vehicle is acknowledged with the benefits of reducing traffic fatalities, reduced emissions and convenience. If autonomous vehicles are widely adopted, the Sustainable Development Goals could be achieved. Various studies have been conducted to investigate the psychological factors (internal) as well as assess the efforts of institutions (external) in promoting the adoption of autonomous vehicles. Nonetheless, there is very few studies examined the impacts of internal and external factors on the acceptance of autonomous vehicles simultaneously. Therefore, this study is taken to close the gap in understanding the acceptance of autonomous vehicles in Malaysia by integrating the internal factors and external factors in a model. By reviewing the past studies, a conceptual framework which can offer a comprehensive insight to the policymakers and car makers from the public’s perspective is proposed. Implications from this study can serve as a basis for prioritising the budget resources and development guidelines for the successful implementation of autonomous vehicles in Malaysia.

Pengaruh Media Pembelajaran Informasi dan Komunikasi Teknologi dan Minat Belajar Terhadap Hasil Belajar Siswa pada Mata Pelajaran IPS di SMP Negeri 1 Ingin Jaya Kabupaten Aceh Besar

This research aims to improve the learning process with a variety of ICT-based media and examine the influence of information and communication technology learning media and learning interest on student learning outcomes in Social Sciences subjects at the Want Jaya 1 State Junior High School, Aceh Besar Regency. This research is a type of survey research with quantitative methods. the results of the research show that: there is an influence of information media and communication technology and interest in learning on student learning outcomes in social sciences subjects at the 1 Want Jaya State Junior High School, Aceh Besar Regency which together have a significant influence, this can be seen from the three variables. has a high influence, namely 34.5 for the learning media variable and 37.9 for the learning interest variable, 0.24, which means the learning media and learning interest variables, and the school environment has an influence of 24.4% on learning outcomes, while the second These variables together have an influence on student results in the Social Sciences subject at Want Jaya State Junior High School 1, amounting to 49.4.

Emerging role of information communication technologies in agriculture extension

Emerging role of information communication technologies in agriculture extension