Influence Patient Satisfaction Research Articles

Determination of Patient Satisfaction with Dental and Oral Care Services for Clinical Students at Dental and Oral Hospital Prima Medan

The aim of this research is to determine the determinants of patient satisfaction with dental and oral care services for clinical students at Dental and Oral Hospital Prima Medan. This type of research is quantitative research with a cross-sectional design. The sample in this study was 200 patients. Data analysis in this study used univariate, bivariate and multivariate analysis. The results of the study showed that there was a correlation between patient satisfaction with dental and oral care services among clinical students at Dental and Oral Hospital Prima Medan based on time, procedure, attitude, level of knowledge, p < 0.05 (0.000 < 0.05) with a very high correlation level strong. There is a correlation between patient satisfaction with dental and oral care services among clinical students at Dental and Oral Hospital Prima Medan based on communication and spatial comfort, p < 0.05 (0.000 < 0.05) with a strong correlation level. The influence of service time, procedures, attitudes, level of knowledge, communication and spatial comfort on dental and oral care patient satisfaction among clinical students at Dental and Oral Hospital Prima Medan was 83.7%. The variable that most influences patient satisfaction with dental and oral care services for clinical students at Dental and Oral Hospital Prima Medan is the procedure variable

Main Factors Influencing Patient Satisfaction After Primary Breast Augmentation: A Prospective Study Based on Patient-Reported Outcome Measures.

Primary breast augmentation is one of the most sought-after procedures in cosmetic surgery. It is generally related to a high degree of patient satisfaction, but it is not always obvious which factors have greater influence on patient satisfaction. The aim of this prospective study was to evaluate how anthropometric, psychological, and social parameters, in association with the main surgical variables, influenced patients' satisfaction with their breasts after surgery. Patients undergoing primary breast augmentation between October 2018 and February 2022, who completed a 12-month follow-up without complications, were enrolled in the study. For each patient we recorded: BMI, pinch test (upper pole of the breast), surgical access, implant pocket, implant volume, bra size increase, age, smoking habit, civil status, education level, pregnancies, and psychiatric disorders. Each variable was statistically correlated with patient's satisfaction, assessed by BREAST-Q questionnaire preoperatively and 12 months postoperatively. Analyzing the data of the 131 patients, we found 3 factors affecting their satisfaction (P<.05); BMI: underweight patients were less satisfied than normal and overweight patients; pinch test: patients with a pinch test >2 cm were more satisfied; volume of the implant and bra size increase: patients with implant volume <300 cc and a less than 2 bra size increase were less satisfied than patients with larger augmentation. BMI, pinch test, implant volume, and extent of volumetric enhancement should be taken into careful consideration by the surgeon during preoperative consultation and surgical planning, because they can be critical to patient satisfaction.

Pengaruh Pemberian Informasi Obat terhadap Kepuasan Pasien serta Faktor Pengganggu yang Terlibat di Dalamnya

Providing information when dispensing medicine is a pharmaceutical service that must follow applicable regulations. The best service makes patients satisfied and loyal to the pharmacy. Many things influence patient satisfaction due to varying patient perceptions regarding the quality of pharmacy services. This study aims to analyze the relationship between providing drug information and patient satisfaction, as well as confounding variables. Cross-sectional research was carried out by distributing Likert scale questionnaires and a checklist of types of drug information provided by pharmaceutical staff at the Indobat Padangsambian Pharmacy. The questionnaire was developed from literature studies and has been tested for validity and reliability. A total of 118 respondents who met the criteria were taken using convenience sampling techniques. Data were analyzed using descriptive statistics, chi-square test, and logistic regression. The chi-square test shows that the type of drug information conveyed by pharmaceutical staff is not related to patient satisfaction at the Indobat Padangsambian Pharmacy (p-value 0.580, CI 95%). All variables that are thought to be confounding variables do not have an independent effect on the dependent variable. However, it is known that occupation (health workers and non-health workers) and the patient's proximity to pharmaceutical workers interact and influence patient satisfaction. Pharmacy personnel should provide drug information according to regulations. To make patients satisfied and loyal to the pharmacy, pharmaceutical staff must pay attention to the patient's work background and personal relationship with the patient when providing drug information.

Understanding the relationship between patient satisfaction and loyalty through telemedicine platform quality: An empirical study

ABSTRACT Empirical evidence regarding how telemedicine platform quality contributes to the satisfaction and retention of loyal patients is lacking. While most studies have focused on medical perspectives, this study investigated the impact of telemedicine platform quality on patient satisfaction and loyalty through a service lens. It assessed the factors impacting patient satisfaction and identified the essential services required by patients to use telemedicine. Using a quantitative survey, convenience and snowball sampling were employed to gather data from 149 participants who had used telemedicine services at least once from any healthcare provider in Saudi Arabia. A conceptual model was developed and tested using the advanced partial least squares-based structural equation model with SmartPLS software. The telemedicine platform quality significantly and positively influenced patient satisfaction, which positively impacted patient loyalty. This study suggests that decision-makers should invest in the digital modernization of the patient journey, with telemedicine as an emergent service that can be scaled up, especially in the post-COVID-19 era. Thus, telemedicine can be a game-changer in the competitive healthcare market. This research provides valuable insights for stakeholders to enhance their telemedicine platform quality and foster patient loyalty.

A Critical Review of Patient Satisfaction and Value Based Health Care

Welcome to a new horizon in healthcare where patient satisfaction is not just a goal, but the cornerstone of value-based health care delivery services. In an age where every patient is a discerning customer, doesn't it make you wonder what truly drives their satisfaction? Delving into this realm, a burgeoning number of scientific research studies are zeroing in on this very question, seeking to unveil the elements that craft a patient's healthcare journey into a fulfilling experience. This systematic study stands at the vanguard, committed to dissecting those elusive drivers that assure the quality of services aligns perfectly with patient expectations and demands. With a meticulous analytics-based approach, we aim to bridge the literature gap and illuminate the pathways that lead commercial healthcare settings towards exemplary service delivery. Join us as we explore the intricacies of patient satisfaction through the lens of the latest research, professional insights, and real-world outcomes.&#x0D; Welcome to research paper trove of insights, where meticulous research meets the art of demystifying the complex world of patient satisfaction. Have service provider ever wondered what truly lies at the heart of patient happiness within the healthcare system? Drawing on the rigor of The Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) method, researcher embarked on a comprehensive review, plunging into the depths of esteemed databases like Scopus, Web of Science, and PubMed. Researcher quest spanned studies from the evolution of care in 2010 to the innovations of 2023, all penned in articulate English and filtered through stringent inclusion and exclusion criteria. From an initial wave of prospective research, we distilled our findings to an enlightened set of 50 pivotal items. With surgical precision, researcher wielded co-citation and bibliographic analysis to unearth the true gems—those factors that don't just influence patient satisfaction but redefine it, outlined by pioneering authors and monumental documents. In this blog post, we'll share our voyage through the data, classify the myriad factors impacting patient satisfaction into criterion and explanatory variables, and delve into what researchers deem essential, as well as the authentic sources of patient contentment. Join us as we unravel the most important factors that are sculpting the landscape of patient care today.

Cementless medial pivot design demonstrates equal or better outcomes compared to cementless cruciate-retaining design following total knee arthroplasty

IntroductionTraditional total knee arthroplasty (TKA) designs fail to reproduce physiologic knee kinematics, which can contribute to patient dissatisfaction. In an attempt to restore more normal knee kinematics, the medial pivot (MP) design may improve knee function and stability as well as patient satisfaction. A limited number of studies have compared postoperative outcomes of exclusively cementless Cruciate-Retaining (CR) TKAs to cementless MP TKAs. We aimed to compare: (1) 90-day, 1-year, and 2-year complications and revisions, (2) preoperative and postoperative range of motion (ROM), (3) Knee Injury and Osteoarthritis Outcome (KOOS-JR), and (4) visual analog scale (VAS) pain scores at 3-month, 6-month, 1-year, and 2-years. MethodsA retrospective analysis was performed to identify all patients who had previously undergone a TKA at our institution and compare a cementless CR system to a cementless MP design. Categorical variables, including demographics, comorbidities, and complications utilized Chi-square tests in bivariable analysis. Continuous variables, such as age, were compared using Student's t-tests. Significance was defined as p < 0.05. ResultsCementless CR and cementless MP cohorts showed low profiles of postoperative complications and favorable patient-reported outcome measures (PROMs). The MP cohort had lower VAS pain at 1-year (1.70 vs. 3.76, p < 0.001) and 2-years (1.43 vs. 2.60, p < 0.001) and higher ROM at 3-months (118 vs. 100, p < 0.001), 6-months (113 vs. 103, p < 0.0001), and 1-year (117 vs. 110, p = 0.02), respectively. ConclusionThis study is the first comparison of postoperative outcomes between a cementless CR TKA and cementless MP TKA designs. Implant design and fixation type are vital components influencing patient satisfaction after TKA. Pain scores and range of motion favored the cementless MP cohort in comparison to the cementless CR cohort.

Analyzing the Mediating Role of Service Quality in the Relationship between Service Quality and Patient Satisfaction at Rafic Hariri University Hospital

Purpose: This study delves into the intricate web of relationships between tangible elements, responsibility, reliability, empathy, and patient satisfaction, with a specific focus on Rafic Hariri University Hospital Theoretical framework: The Expectancy-Disconfirmation Theory provides valuable insights into understanding patient satisfaction in the context of healthcare services. According to this theory, patient satisfaction is influenced by the comparison between their initial expectations and their subsequent perceptions of the actual service received Design/Methodology/Approach: With a sample size of 398 participants, a structured equation model was employed to analyze the mediating role of service quality in this context. The healthcare industry's dynamic nature necessitates a comprehensive understanding of factors influencing patient satisfaction for continuous improvement. Findings: Service quality emerges as a mediator in this framework, acting as a bridge between the aforementioned factors and patient satisfaction. The mediating role of service quality implies that the impact of tangible elements, responsibility, reliability, and empathy on patient satisfaction is channeled through the lens of service quality. This emphasizes the vital role that hospital management and staff play in not only directly affecting patients but also indirectly through the quality of services rendered Research, Practical &amp; Social implications: Rafic Hariri University Hospital, as the backdrop for this study, provides a specific context in which to examine these relationships. With a diverse patient population and a reputation for delivering high-quality healthcare, this hospital offers valuable insights into the dynamics of patient satisfaction. Originality/Value: The findings shed light on the critical role of service quality as a mediator and underscore the importance of maintaining high standards across tangible elements, responsibility, reliability, and empathy to enhance patient satisfaction.

The Influence Of Class Iii Inpatient Sanitation On Patient Satisfaction At Bhayangkara Hospital Tk. Iii Nganjuk

Sometimes it is very ironic, where hospitals or health centers do not maintain the cleanliness of health service facilities. Cleanliness of health service facilities is an indicator of service quality that can influence patient satisfaction. The aim of the research is to analyze the effect of class III inpatient sanitation on patient satisfaction at Bhayangkara Tk Hospital. III Nganjuk. This research uses a quantitative design with a cross sectional approach. The population was 80 patients with a sample of 67 respondents using purposive sampling technique. The independent variable is class III inpatient room sanitation and the dependent variable is patient satisfaction. Data were collected using a questionnaire instrument and analyzed by the Chi-Square test. The research results showed that almost all (88%) had an assessment of the sanitation of class III inpatient rooms in the clean category, namely 59 respondents. Patient satisfaction shows that the majority (73%) have a level of satisfaction in the very satisfied category, namely 59 respondents. Chi Square test results on the effect of class III inpatient sanitation on patient satisfaction at Bhayangkara Tk Hospital. III Nganjuk has a significant value (p) of 0.000 &lt; 0.05, which means that there is an influence of class III inpatient sanitation on patient satisfaction at Bhayangkara Tk Hospital. III Nganjuk. It is hoped that Bhayangkara Hospital Tk. III Nganjuk can further improve environmental cleanliness because the cleaner the inpatient room, the more patient satisfaction with the quality of service will increase.

Pengaruh Tangible, Reliability, Responsiveness, Assurance dan Emphaty terhadap Kepuasan Pasien RSUD ABEPURA

This study aims to test and analyze the influence of Tangible, Reliability, Responsiveness, Assurance, and Empathy on patient satisfaction at ABEPURA Regional Hospital. The population of this study was all inpatients at ABEPURA Regional Hospital, totaling 446 patients who were obtained from February to April 2017 who were in the inpatient room at ABEPURA Regional Hospital. The sampling method in this research uses an accidental sampling technique, namely sampling by taking cases or respondents who happen to be present or available according to the research context. In this study, the samples studied were 100 samples, which means 22.5% of the total number of subjects. The data analysis carried out in this research was multiple linear regression analysis. Based on the results of multiple linear regression analysis with a significance level of 5%, the results of this study indicate that: 1) Tangible has no significant effect on patient satisfaction at Abepura Regional Hospital. Reliability does not have a significant effect on patient satisfaction at Abepura Regional Hospital. 2) Responsiveness does not have a significant effect on patient satisfaction at Abepura Regional Hospital. 3) Assurance has a significant effect on patient satisfaction at Abepura Regional Hospital. 4) Tangibles do not have a significant effect on patient satisfaction at Abepura Regional Hospital. 5) Tangible, Reliability, Responsiveness, Assurance, and Empathy together simultaneously have a significant effect on patient satisfaction at Abepura Regional Hospital. Based on the results of this research, it is recommended: It is realized that research should be continuous so that it becomes complete research and can be used by all parties involved. This research still has shortcomings that can be studied again by future researchers, both in terms of qualitative and quantitative measurements by deepening the research object and adding other service quality variables that are not included in this research. So that further research will be better. It is hoped that the results of this research will be useful for nurses and hospital management so that they can improve the quality of service for better patient satisfaction. The service and motivation provided by nurses and other medical teams during the treatment period to patients can reduce anxiety so that patients will recover more quickly, this will influence patient satisfaction.

Empirical nexus of hospital brand gestalt, patient satisfaction and revisit intention

PurposeThe purpose of this investigation is to scrutinize the unexplored realm concerning the interplay of hospital brand gestalt on patient satisfaction and revisit intentions.Design/methodology/approachA self-administered online survey was conducted with 227 patients who had stayed at and received health-care services from a private hospital in the city of Manado, Indonesia, within the past 12 months. The quantitative data were subsequently analyzed using a structural equation model with the assistance of Smart PLS statistical software.FindingsThe results suggest that the hospital brand gestalt significantly and positively influences patient satisfaction, which, in turn, leads to patients’ intentions to revisit. Furthermore, patient satisfaction serves as a significant mediator in the relationship between brand gestalt and revisit intentions.Research limitations/implicationsThis study enhances the comprehension of brand gestalt’s influence on customer attitudes and behaviors within the health-care context, contributing to the expanding body of literature concerning holistic brand perception. For health-care providers, the study underscores the significance of creating a uniform and distinctive brand experience to boost patient satisfaction and cultivate loyalty. In summary, this study paves the way for strategic branding initiatives in health care, ultimately enhancing patient experiences and organizational outcomes.Practical implicationsFor health-care providers, this study emphasizes the importance of crafting a consistent and differentiated brand experience to enhance patient satisfaction and foster loyalty. Overall, this study opens avenues for strategic branding efforts in health care, ultimately improving patient experiences and organizational outcomes.Originality/valueWhile there is a growing interest in the role of brand gestalt in marketing research, there is still a need for more empirical research to explore the link between brand gestalt, customer satisfaction and revisit intention. Surprisingly, to the best of the authors’ knowledge, no previous studies have investigated the role of brand gestalt in the context of health care.

Improvement of outpatient service processes: a case study of the university of Hong Kong-Shenzhen hospital

PurposeThis work presents a case study of the University of Hong Kong-Shenzhen Hospital (HKU-SZH), which was the first to implement an outpatient appointments registration system. The research question is to determine which factors influence patient satisfaction most.MethodsThe study provides an anatomy of the hospital outpatient process through various methods and theories, including a literature review, field research, expert consultation, business process improvement (BPI) theory and information technology, with the aim of identifying the objectives and strategies of the hospital for improving its outpatient process. A quantitative analysis was performed using a questionnaire survey to identify the defects and weaknesses of the current model. The principles, methods and techniques of BPI theory are used to analyse various problems existing in the outpatient process and the extent of their influence. A structural equation model has been established for scientific and quantitative analysis, which can help identify the goals of optimization and measure improvement in the outpatient process and patient satisfaction.ResultsIt was determined the source of inefficiency of the current outpatient service process. By means of outpatient process improvement, the study aims to increase the hospital’s efficiency and raise the level of patient satisfaction so that it may enhance its comprehensive competence. In addition, an effective and operable methodology will be generated, which is expected to serve as a reference for other hospitals to improve their operation and management.ConclusionsIt was found that service attitude, service value and waiting time have a significant influence on patient satisfaction.

Association of socioeconomic disadvantage with lower patient satisfaction at an academic radiation oncology center.

347 Background: The correlation between socioeconomic status and healthcare outcomes is well-established. Patient satisfaction serves as a crucial indicator of healthcare quality, however, it is unclear if patient satisfaction relates to patient socioeconomic status. To assess socioeconomic status, the Area Deprivation Index (ADI) is utilized, encompassing factors such as income, education, employment, and housing quality to measure the status of a neighborhood. The purpose of this study was to evaluate if there was a correlation between socioeconomic status and the likelihood a patient would recommend the facility or provider. Methods: This is a single-institution study evaluating the responses to a CMS approved patient satisfaction vendor survey of patients seen at an outpatient academic radiation oncology department from May 2021 through March 2023. ADI was collected using the Neighborhood Atlas, including both national percentiles and state deciles, with the higher values indicating greater socioeconomic disadvantage. Univariate (UVA) and multivariate (MVA) logistic regression analyses were conducted using the survey recommendation scores between 0 and 10 as the primary outcome. We used the score ≥9 to represent increased likelihood for recommendation for facility or provider and &lt;9 represented decreased likelihood. Results: There were 5,403 survey results included in our analysis. The mean state and national ADI in our cohort were 3.9 (range 1-10) and 50.35, respectively. Patients with state and national ADI scores below the mean were more likely to recommend the provider than those above the mean, 95.6% versus 93.6% (p=0.002) and 95.8% versus 93.6% (p&lt;0.001), respectively. There was no difference in the likelihood of recommending the facility between the groups. On univariate analysis state ADI &lt;3.9 (OR 1.46, p=0.016) and national ADI &lt;50.35 (OR 1.43, p=0.023) were associated with increased likelihood to recommend the facility or provider. On multivariate analysis, state ADI &lt;3.9 (OR 1.44, p=0.018) and national ADI &lt;50.35 (OR 1.40, p=0.033) remained significant. Conclusions: The findings of this study highlight the significance of socioeconomic status as an independent factor influencing patient satisfaction and their likelihood to recommend a healthcare provider. Providers should consider the unique needs of socioeconomically disadvantaged individuals.

Hospital Employees’ Perceptions of Being Swamped

The concept of being swamped was first described by nurses in a study about hospital nurses’ perceptions of human factors that can contribute to errors by nurses. Being swamped occurs when providers have so much to do that they cannot focus well enough to establish priorities and choose the most important task at hand. In previous studies, being swamped was found to be a primary reason for nurses to make errors. The purpose of this nonexperimental, descriptive study was to explore the experience of swamping in the clinical setting in multiple work units and roles. A survey was developed and tested and data were collected during the fall of 2018. The 13-question survey was distributed via email to employees and providers with inpatient privileges in four large community-based hospitals. Survey findings were evaluated using both quantitative and qualitative analysis methods. A total of 814 participants completed the survey. Only 3.8% of participants noted that they are never swamped, while 11.8% noted that they feel swamped on a daily basis. According to participants, an increase in being swamped leads to missed care, errors, turnover, and delays in care. Being swamped may influence patient satisfaction scores impacting reimbursement and nationally reported data and may result in high turnover because staff feel discouraged and leave.

Clinical significance of relative pelvic version measurement as a predictor of low back pain after total hip arthroplasty.

To evaluate the association between the preoperative global alignment and proportion (GAP) score and low back pain (LBP) after total hip arthroplasty (THA). This was a retrospective case-control study of 200 patients who underwent primary unilateral THA for hip osteoarthritis. The following variables were compared between individuals with (n = 76) and without (n = 124) LBP after THA over a mean follow-up of 2years: age, sex, GAP score, and patient-reported outcome measures. Logistic regression and receiver operating characteristic curve analyses were used to detect predictive factors. The following parameters were predictive of post-THA LBP: relative pelvic version (RPV) <-7° (odds ratio, 1.43; 95% confidence interval, 1.10-1.72; P = 0.032) and relative lumbar lordosis <-15° (odds ratio, 1.13; 95% confidence interval, 1.04-2.13; P = 0.041) preoperatively. Using an RPV cutoff value of -7° (specificity 61/64 = 0.953; sensitivity 121/136 = 0.890), there were significant between-group differences in LBP visual analog scale (P = 0.020), Oswestry Disability Index (ODI, P = 0.014), EuroQol 5-Dimension (P = 0.027), Hip Disability and Osteoarthritis Outcome Score Joint Replacement (HOOS JR, P = 0.012), patient satisfaction (P = 0.024). There was clinically meaningful improvement for LBP visual analog scale (P = 0.001), ODI (P = 0.004), and HOOS JR (P < 0.001). The RPV before THA was correlated with HOOS JR (r = 0.773, P = 0.012) and ODI (r = -0.602, P = 0.032) postoperatively. Among the GAP score, a moderate-to-severe pelvic retroversion was significantly associated with LBP post-THA. The RPV measurement may be a useful predictor of THA outcome, which may influence patient satisfaction.

Factors affecting patient satisfaction at a plastic surgery outpatient department at a tertiary centre in South Africa

BackgroundThe main purpose of a medical facility is to improve the welfare of patients, and user satisfaction is one of its primary goals. This study aimed to identify variables influencing patient satisfaction at the Plastic Surgery Outpatient Department of Chris Hani Baragwanath Academic Hospital, Gauteng, South Africa. By identifying factors affecting patient satisfaction, the services provided to patients may be improved.MethodsA questionnaire was compiled focusing on patients over 18 years of age and using a Likert scale to measure factors influencing patients’ satisfaction with the services received. Descriptive statistics were applied.ResultsA total of 142 participants, 69% of whom were under age 40 and 52.8% were male, were recruited using a systematic sampling technique. In 78% of cases, this was the patient’s first visit to the clinic. The results revealed that the patients were not satisfied with the ease of appointment scheduling and waiting times. A high level of satisfaction was reported for both nursing staff and doctors, aside from a lack of clear and prominent display of name badges. Overall satisfaction was at the “satisfied” level, and no participants reported lower than neutral feelings. The CSAT score was 79.5%, which is considered “good” for healthcare. The participant’s level of education was significant in multiple items; those with the lowest education reported higher overall satisfaction. A model produced by regression analysis was found to be strongly significant statistically.DiscussionBatho Pele principles in South Africa provide a framework for consulting with service consumers, ascertaining their happiness, and identifying methods to enhance their experience. According to this survey, people are happy with the human part of the services received, although areas such as scheduling appointments and the physical surroundings still need much work.ConclusionThese aspects of treatment are occasionally disregarded in a medical organisation with insufficient finances. Developing these areas can help turn patients into devoted patrons of a healthcare facility. An effective strategy to boost customer satisfaction has been suggested to enhance service quality and, especially in South Africa, conform to Batho Pele service standards.

A study to determine what characteristics are important for patient’s satisfaction in Uttar Pradesh India

Over the course of the last few years, there has been a significant rise in the amount of attention that has been put on the patient's level of satisfaction as a vital component of receiving high-quality medical care. The goal of this study was to identify the major aspects of a patient's experience with a healthcare provider that have the most influence on the degree to which they are satisfied with the services that they have received. A Study to determine what factors contribute to patient happiness with focusing on quality of Healthcare, Medical services in Uttar Pradesh India. We conducted a quantitative analysis with the help of a self-administered questionnaire using SPSS V26. A sample set of 200 respondents were considered. Study was conducted on patient satisfaction and several factors that have been consistently associated with higher levels of patient satisfaction, including effective communication, empathy, responsiveness, and perceived quality of care. We also found that patient “demographic characteristics such as age, gender, and socio-economic status can influence patient satisfaction.” Based on our findings, we recommend that healthcare providers focus on improving communication skills, promoting empathy and responsiveness, and providing high-quality care to enhance patient satisfaction. Additionally, healthcare organizations should consider tailoring their services to meet the unique needs and preferences of different patient populations. Overall, this study provides valuable insights into the factors that contribute to patient satisfaction and can inform efforts to improve healthcare quality and patient outcomes.

Analisis Kepuasan Pasien BPJS Kelas III Terhadap Pelayanan Rawat Inap Di RSU Haji Medan

RSU Haji Medan is one of the hospitals in North Sumatra Province that is still experiencing problems with service quality. Health services for patients at RSU Haji Medan are still facing problems with limited consultation time with doctors, unsatisfactory drug services, inappropriate doctor visit schedules, uncomfortable wards, and nurses who are not friendly to patients. This research is a survey with a quantitative descriptive approach that aims to explain the effect of service quality on inpatient satisfaction at RSU Haji Medan. The population in this study were JKN inpatients at RSU Haji Medan, with a sample size of 50 people. Data were obtained through interviews using a questionnaire and analyzed using univariate and bivariate analysis. The results showed that the quality of service as measured through the aspects of physical evidence, responsiveness, reliability, assurance, and empathy affects the satisfaction of inpatients at RSU Haji Medan. It is suggested to RSU Haji Medan to improve the quality of service to patients by paying attention to the dimensions of service quality so as to increase patient satisfaction, The reliability dimension needs special attention because it is the most dominant aspect that influences patient satisfaction.

The relationship between healthcare workers’ satisfaction level and patients’ satisfaction: Results of a path analysis model

IntroductionPatient and healthcare workers’ satisfaction is an important issue in the healthcare sector today. This study aims to evaluate the relationship between healthcare workers and patient satisfaction levels among Turkish individuals, with particular emphasis on the contribution of the former to the latter. Materials and methodsThe current study was conducted in a state hospital in İstanbul, Türkiye. Face-to-face surveys were conducted from January to April 2022 to administer two diverse questionnaires for inpatients and attending healthcare workers in the same clinic. Path analysis was used to examine the relationships. ResultsThe path analysis demonstrated that 25.2% of patient satisfaction was constituted by the satisfaction of healthcare workers. The final model had an excellent fit with the data x2 (112.89), x2/df (2.130); SRMR=0.0679, CFI=0.956, RMSEA=0.0798. According to the results of this analysis, healthcare worker satisfaction positively influences patient satisfaction and causes it to increase. ConclusionHealthcare satisfaction plays a central role in providing patient satisfaction, which in turn helps with the challenges that healthcare faces today.

Patient satisfaction with radiology services in the UAE: A comprehensive analysis of care, comfort, service, and accessibility

IntroductionThis paper analyses patient satisfaction with radiology services in the United Arab Emirates (UAE). The study evaluates the care, comfort, service, and accessibility of the services and patient satisfaction with imaging procedures. MethodsThe research design employed a descriptive, cross-sectional approach, and data were collected through a survey consisting of eight sections. A total of 444 participants completed the survey, providing valuable insights into their demographics, appointment experiences, waiting times, staff attitudes and overall satisfaction. Results70.4% of the participants stated that it was easy to make appointments, and 66.1% stated that they were satisfied with the efficiency of check-ins. 54.9% felt they waited the right amount of time to make an appointment, and 56.1% were satisfied with the time waiting to receive the imaging report. The findings indicate that waiting times and staff attitudes significantly influence patient satisfaction, while demographic factors, such as nationality, education, and age, do not significantly impact them. The study concludes that healthcare providers should prioritise efficient appointment scheduling, reduce waiting times and foster positive patient–staff interactions to enhance patient satisfaction. The open-ended feedback provided by the participants also offers valuable suggestions for improving service quality. ConclusionThis study is a foundation for future research and provides healthcare organisations with valuable insights to enhance patient satisfaction in UAE radiology services. Implications for practiceHealthcare providers should focus on patient satisfaction to improve retention and loyalty, attract new patients and enhance their reputation.

Perceived Age and Gender Perception Using Facial Recognition Software Following Facial Feminization Surgery.

Measures of success for facial feminization surgery (FFS) have previously included improved rates of external gender perception as female and patient-reported outcome measures. In this study, we used artificial intelligence facial recognition software to objectively evaluate the effects of FFS on both perceived gender and age among male-to-female transgender patients, as well as their relationship with patient facial satisfaction. Standardized frontal preoperative and postoperative images of 27 transgender women undergoing FFS were analyzed by Amazon's AI facial recognition software to determine gender, femininity confidence score, and perceived age. Female gender-typing, improvement in gender-typing (preoperatively to postoperatively), and femininity confidence scores were analyzed. To assess patient satisfaction, FACE-Q modules were completed postoperatively. Preoperatively, FFS images were perceived as female 48.1% of the time, and postoperatively, this improved to 74.1% ( P =0.05). Femininity confidence scores improved from a mean score of 0.04 preoperatively to 0.39 postoperatively ( P =0.003). FFS was associated with a decrease in perceived age relative to the patient's true age (-2.4y, P <0.001), with older patients experiencing greater reductions. Pearson correlation matrix found no significant relationship between improved female gender typing and patient facial satisfaction. Undergoing surgery at a younger age was associated with higher overall facial satisfaction ( r =-0.6, P =0.01). Transfeminine patients experienced improvements in satisfaction with facial appearance, perceived gender, and decreases in perceived age following FFS. Notably, patient satisfaction was not directly associated with improved AI-gender typing, suggesting that other factors may influence patient satisfaction.