The purpose of this study was to investigate the mediating effect of brand awareness on the relationship between hair salon service quality and customer behavior in order to increase customers' recommendation and revisit intentions. To obtain data, a self-filling questionnaire consisting of 23 items related to general characteristics, communication style, customer reliability, and intention to revisit was used for 466 customers using hair salons. SPSS 20.0 was used for the analysis, and frequency analysis, factor analysis, reliability analysis, regression analysis, and mediation regression analysis were used.As a result, the sub-dimensions of service quality were derived from the four factors of reliability, tangibility responsiveness, and certainty, and the lower dimensions of customer behavior were derived from intention to recommendation and intention to revisit. Brand awareness was derived from a single factor. The influence of hair salon service quality on brand awareness, the influence of brand awareness on customer behavior, and the influence of service quality on customer behavior had a positive effect. In addition, brand recognition had a mediating effect in the relationship between reliability, tangibility and intention to recommendation, and a full mediating effect was found in the relationship between responsiveness, certainty and intention to recommendation. Brand awareness had a mediating effect in the relationship between tangibility, responsiveness, certainty, and intention to revisit, and a complete mediating effect in the relationship between reliability and intention to revisit. Brand awareness was found to be an important variable in the relationship between service quality and intention to revisit. Based on these findings, it is hoped that they will be used as fundamental data for brand research and brand awareness. Furthermore, the company anticipates that it will be beneficial in revitalizing management and generating visible profits.
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