Services In India Research Articles

Tourism Performance and Economic Development in India

There are several reasons to travel, and these reasons combine to form the tourism industry, which is one of the world's major service sectors in terms of sales and earnings in foreign currencies. It becomes clear that tourism is a powerful stimulus for inclusive societal growth, which benefits both general development and the reduction of poverty. Worldwide recognition is accorded to its key position and significance in propelling economic improvement and augmenting employment prospects. India's tourism industry is expanding rapidly, with great potential for generating employment and foreign exchange profits in addition to driving the country's overall economic and social progress. India has many tourist spots that are popular with both domestic and foreign visitors, such as Mysore, Delhi, Goa, and Amritsar. Particularly important for the expansion of India's services sector and a major source of job creation is the tourism sector. The tourist sector in India can significantly boost infrastructure development due to its enormous growth potential. Additionally, it can promote several other economic sectors through interdependent linkages, promoting cross-sectoral synergies and advancing total economic development in industries including construction, handicrafts, horticulture, poultry, transportation, and agriculture.

India's Service Sector: New Areas for Future Cooperation

India's Service Sector: New Areas for Future Cooperation

The role of services in India's post-reform economic growth

The services have been the driver of India's overall growth since the onset of economic reforms in the 1990s. The value-added share of services increased from 41 percent in 1990 to 53 percent in 2018. On average, the sector grew at 7.5 percent annually during 1993–2018, contributing to about half of the aggregate economic growth. Using the India KLEMS data, we examine the trends in total factor productivity (TFP) in individual industries within services and their contribution to aggregate TFP growth in the sector during 1993–2018. We find that transport and storage was the highest contributor among various market services industries followed by financial services, while public administration made a relatively high contribution to aggregate non-market services TFP growth. Moreover, we investigate the factors driving TFP growth in the services sector, particularly the role of manufacturing TFP – looking into spillover effect from manufacturing to market services and non-market services. Our results suggest that TFP growth in manufacturing had a significant positive impact on TFP growth in the services sector. Also, we find evidence of significant productivity spillover effect to India's services sector from other countries, particularly the developed countries.

Inbound Corporate Social Responsibility Model for Selected Indian Banks and Their Proposed Impact on Attracting and Retaining Customers – A Case Study

Purpose: The banking sector in India's service industry sector helps the whole national economy by mobilising deposits and granting credit to other businesses, industrial sectors, and individuals. A recent government law mandates that both public and private banks voluntarily donate 2% of their income to CSR initiatives that address a variety of societal challenges. It is interesting to read how Indian banks have wisely utilised CSR funding. It will be interesting to compare the CSR programmes of a few Indian public and private banks to discover how cleverly they have increased organisational business benefits by spending on inbound CSR activities. Design/Methodology: This study proposes, cites, and analyses a number of inbound social responsibility initiatives started or to be started by Indian banks. The data and facts came from the websites of the chosen banks as well as from relevant case studies and bank literature from a number of open access sources. Findings: Inbound CSR initiatives have a variety of effects on banks' ability to draw in new clients and keep existing ones. Banks may strengthen their brand image, increase customer trust, and establish emotional connections. Based on a study of CSR efforts across banks in the private and public sectors, it was found that whereas public banks supported brand-building projects indirectly, private sector banks focused on giving direct support for their client services. As a result, both categories of banks will be able to gain from improved client satisfaction and, separately, the promotion of their services to underserved segments of the population using a strategy of spending a partial amount of CSR funds for inbound activities. Originality/Value: This study examines whether both public and private banks contribute to the successful discharge of their CSR funds for inbound CSR activities. Paper type: Research Case study.

A COMPARISON OF CSR PRACTICES OF SELECTED INDIAN AND FOREIGN BANKS

The Companies Act, 2013, which was passed in India, formalised corporate social responsibility (CSR). In a developing nation like India, corporate social responsibility is crucial. Companies that participate in CSR typically have a stronger impact on the neighbourhood. When CSR is practised, both the public's opinion of a company and its standing in the marketplace are enhanced. By taking deposits and disbursing money to other industries and people, banking institutions in India's service sector support the national economy. Public banks are free to donate to a fund for CSR initiatives even if it is not required by law for them to do so. It is intriguing to see how Indian banks use CSR funds wisely. Exploring a few Indian domestic and foreign banks' CSR practices. In this article researcher has been selected top 3 foreign banks working in India, 3 private banks and the top 3 public banks contributing to CSR.

Development Status and Economic Effects of India's Service Outsourcing

Major multinational corporations can boost their core competitiveness, streamline the supply chain, and cut expenses by outsourcing services. India has been leading the development of the global service outsourcing business under the trend of service globalization, and its service outsourcing industry has also developed some very clear tendencies and characteristics. This paper analyzes and studies the current economic effects of India's service outsourcing industry, which is conducive to a better understanding of the current situation and prospects of India's service outsourcing. It is based on the analysis of the long-standing driving factors and unfavorable factors in the development of India's service outsourcing industry.

TAX ON SUPPLY OF DIGITAL PRODUCTS AND SERVICES IN INDIA: A LITERATURE REVIEW WITH SPECIAL REFERENCE TO GST

TAX ON SUPPLY OF DIGITAL PRODUCTS AND SERVICES IN INDIA: A LITERATURE REVIEW WITH SPECIAL REFERENCE TO GST

A Study on Covid 19 Impacts and Survival Strategy of the Hotel Business Concerning Kochi City in Kerala

It is widely acknowledged that the hospitality sector is a part of the larger service sector and that it places more of an emphasis on experiences and luxury than on basic needs. It significantly influences the economics of several nations all over the world in a number of different ways. The most important contribution that industry contributes to a nation's economy is the development of new jobs. As an illustration, the agriculture and food producing industries, as well as the retail sector, both provide indirect jobs. Government taxes, foreign exchange, foreign direct investment, and other sources of income are just a few of the ways this industry makes money. The commercial value of the hospitality sector illustrates its significance. More than 1.2 trillion US dollars are generated annually by full-service eateries alone. The expansion of India's services sector has been considerably aided by tourists travelling to various locations. As a sub-segment of the services industry, restaurants, trade, and repair services are ranked third in India. Every sector of the global economy has been significantly impacted by the Covid-19 pandemic. This study focuses on how the pandemic affected Kochi City's hotel business as well as the companies' crisis management techniques.

Healthcare Service Provision Seen through Villager’s Lenses

Social health protection is an essential part of the welfare policy framework. This article discusses twocomponents of Social health protection – direct provision of health care services by the governmentand NGOs; and micro health insurance for covering catastrophic health expenditures. The discussionsections start with the components of direct healthcare service provision at the village level: healthcarecenters, free medicines, health camps, awareness campaigns and health talks and referral services. Thearticle shows that if done properly, all these components are well appreciated by the villagers. They areseen to have no urge to use private facilities, if good facilities established by govt/NGO exist. NSS alsoshows that there is higher utilization of government health services than before.The article shows that quality and affordable healthcare leads to better income, better school attendance,reduction in out of pocket expenditures and minimal dependence on informal health workers. However,the current healthcare service situation in rural India leaves much to be desired. There are problems ofinfrastructure, manpower, training, availability of consumables, and hence lack of trust in governmentservices.Reimbursement of health expenses can address some of these issues but the articles whos that theretoo, the progress is slow and not upto the mark yet. Therefore it is concluded that health care services inIndia need to be upgraded starting from providing very basic facilities like water and electricity.

CUSTOMERISATION OF BANKING SERVICES IN INDIA

CUSTOMERISATION OF BANKING SERVICES IN INDIA

Flexible working arrangement and job performance: the mediating role of supervisor support

PurposeThis study's main objective is to investigate the influence of flexible working arrangements (FWAs) on employee job performance. In addition, this research studies the mediating role of supervisor's support on the relationship between FWAs and job performance.Design/methodology/approachTo test the hypothesised model, cross-sectional data were collected from 214 employees working in 46 service firms in India. The data were analysed by structural equation modelling.FindingsThe supervisor's support mediated the relationship between FWAs and job performance. The study’s results show that role of supervisors shapes the collective social exchange relationship between the organisation and employees. These findings highlight the importance of shared experiences, values and norms, which reciprocate with change-supportive behaviours and abilities. Moreover, supervisors’ support transmits signals through which employees feel more valued and eventually affect their job performance.Research limitations/implicationsThe research is confined to India's service industries settings only.Practical implicationsService firm management recommended implementing FWAs with appropriate organisation level planning, which directly benefits employees' well-being, improves work–life balance, reduces the rate of employee turnover and leads to increased employee productivity.Originality/valueThe study's result is that supervisor's support has a significant influence on employee uptake of FWAs, and understanding how the service firm's context shapes supervisors’ support is critical to improving FWAs implementation.

Impact of Covid-19 on the Future of HR in India's Service Sector

With the transition of working pattern from physical workplaces to remote workplaces amid COVID-19, there has been existence of imbalance in business organizations due to lack of effective communication channels. For continued importance and relevance in modern workplace, it is essential to upgrade the human resources management function such that these issues can be addressed. Thus, this study aims to determine the impact of COVID-19 on the human resource policies and practices in the Indian service sector. For this examination qualitative analysis has been conducted based on 10 HR managers of IT and hospitality industry in Bengaluru, India. Herein, it was observed that HR managers struggled to engage their employees in disciplined manner and there was high resistance in employees to cope up with the newly developed remote working culture of the firms. The interviewees affirmed that several online opportunities like hybrid approach or people centric working style can lead to better management of employees’ wellbeing and derive effectiveness.

“Impact of technology on different leadership styles to support distanced working: A study of India's service sector with reference to Delhi / NCR area”

Indian service sector has witnessed the growth of technology at unprecedented pace that has impacted the creation and development of remote working environment. This changing organizational environment and market demands require an alignment between technology and leadership. In this context the current study aims to find the impact of technology on different leadership styles to support distanced working, particularly, after the spread of the global pandemic. For this, 328 respondents working in service sector of Delhi &NCR were surveyedthrough structured questionnaire. Findings of the study revealed that technology has an influence on different leadership styles in supporting distanced working by providing clear communication, skill management, participation, or guiding work behavior. Additionally, technology plays significant role of enabling distanced working through contribution of technology in supporting communication and mobility, determination of technology task-fit, or creating of sense of unity. Thus, using the practices like cloud based internal communication portal or the reward and recognition facility, the benefit of technology could be derivedandbusiness continuity.

Covid crisis and India's services sector: Some glimpses and insights

The coronavirus onslaught has hit the global economy very hard. India is not an exception to the devastations triggered by the pandemic. The present paper provides some glimpses and insights into the potential implication of COVID-19 pandemic on India's services sector and also suggests the way forward. The study reveals that service sector which has been the major contributor to GDP in India for the past four decades is likely to witness a decline in its contribution to both GDP and employment in the wake of this disease. Therefore, it is imperative to rejuvenate and revive the services sector to put India's economy on a path to recovery. The paper also suggests that through pro-active and pre-emptive interventions and by understanding and tapping inter-sectoral linkages the government can offset the headwinds and a sharp and rapid economic rebound could follow.

Growth and Instability in India's Service Exports: A Policy Period Analysis

Growth and Instability in India's Service Exports: A Policy Period Analysis

Determinants of foreign direct investment in India's service sector

In the financial year 2016-2017 India attracted an all-time high foreign direct investment (FDI) inflow of US $60.08 billion. A sectoral break up of FDI inflows clearly identifies service sector as the top most FDI destination in the country with a share of 18% in the total FDI inflows during the period 2000 to 2017. The service sector FDI increased from US $4,443 in 2014-2015 to US $8,684 in 2016-2017 registering a growth rate of 95% (DIPP, 2017). The objective of this paper is to identify the major determinants of FDI inflows into India's service sector. Multiple regression analysis has been used to identify the significant determinants of FDI inflows. This study identifies trade openness, real gross domestic product, infrastructure, real interest rate, tertiary education and FDI stock as the significant determinants of FDI into the service sector in India.

The role of gender in building organisational commitment in India's services sourcing industry

In India's IT services sourcing industry, female employees are often considered to be a key talent pool enabling the industry to grow further. In this empirical study of IT employees in India (N = 330), we analyse the relationships between organisational climate, employee climate, and organisational commitment using gender as a dichotomous moderator. While female employees appear to have a higher level of organisational commitment than their male colleagues, the results show that organisational and employee climate do not motivate them in the same way.

Service delivery frameworks as instruments of citizen empowerment: A tale of two experiences, India and South Africa

This paper presents a comparative assessment of South Africa and India's service delivery improvement strategies, challenges, successes and lessons learnt in advancing their service delivery reform programmes. The cardinal argument in the paper is that the public administrative systems adopted and inherited in the post-democratic epochs in India and South Africa were incapable of meeting the service delivery needs of their respective citizens. They epitomised the traditional and hierarchical public administrative systems that were the object of reforms in the 1990s. The reform initiatives also coincided with global reforms on public administration systems taking place under the aegis of the new public management framework. A key feature of new public management is its application of private-sector ideas to the public sector, such as individual accountability. The paper further undertakes a comparative review of service delivery improvement frameworks of South Africa (Batho Pele) and India (Sevottam) in relation to their objectives and implementation modalities.

Multiple Structural Breaks and Unit Root Hypothesis: Evidence from India's Service Sector

This paper takes a comprehensive investigation into India’s service sector, the main growth engine for Indian economy over past two decades. First, the paper deals with the endogenous multiple structural break developed by Bai Perron (1998, 2003). Here both the models of pure and partial structural breaks propounded by Bai and Perron are considered. Second, using the Boyce method (1986) of estimating kinked exponential models for growth rate, the growth rates in different regimes are calculated. Third, the sequential t ratio estimation method due to Banerjee, Lumsdaine and Stock (1992), Zivot Andrews (1992) and extended by Lumsdaine and Pappel (1997) is used. This paper extends the Lumsdaine and Pappel (1997) methodology further to the consideration of three possible breaks in the series. In this paper, the data used is the components of subsector of services GDP and GDP at constant prices (at 2004-05 prices) at factor cost, for the entire period from 1950-51 to 2009-2010. Using the Bai Perron methodology, there is very little difference in the estimation of the break dates in the pure and the partial break tests. The period of growth therefore can be broadly categorized into four regimes, with the first break in India’s GDP is found at 1978-79. Using the Boyce method, the growth rates are highest mainly the third and fourth regime at the sectoral level and at the aggregate level. Using the methodology used by Banerjee Lumsdaine and Stock (1992) and the extended Lumsdaine Papell test (1997), the presence of unit root in the data, irrespective of the presence of structural break, cannot be negated. The paper concludes with broad four regimes of growth of India’s GDP and the corresponding growth of subsectors of services in its process.

The Services Sector in India's States: A Tale of Growth, Convergence and Trade

AbstractIndia's success story in services is well documented at the national level, but similar literature does not exist for India's states. We bridge this gap by studying India's services growth at the sub‐national level. Contrary to earlier commentary on the unsustainability of India's services growth process, our findings suggest that per capita services may be converging across Indian states (this is not true of per capita income); unlike previous studies on India, evidence is provided using both traditional sigma and beta‐convergence measures and advanced panel unit root tests from the recent econometrics literature. A disaggregated analysis of services sectors reveals convergence in railways, public administration and financial services. Finally, a Jensen and Kletzer approach to determine tradability and an additional original methodology provide evidence of most services being ‘traded’ across India's states, suggesting the role of such trade in the services growth story even at the sub‐national level.