Abstract
Indian service sector has witnessed the growth of technology at unprecedented pace that has impacted the creation and development of remote working environment. This changing organizational environment and market demands require an alignment between technology and leadership. In this context the current study aims to find the impact of technology on different leadership styles to support distanced working, particularly, after the spread of the global pandemic. For this, 328 respondents working in service sector of Delhi &NCR were surveyedthrough structured questionnaire. Findings of the study revealed that technology has an influence on different leadership styles in supporting distanced working by providing clear communication, skill management, participation, or guiding work behavior. Additionally, technology plays significant role of enabling distanced working through contribution of technology in supporting communication and mobility, determination of technology task-fit, or creating of sense of unity. Thus, using the practices like cloud based internal communication portal or the reward and recognition facility, the benefit of technology could be derivedandbusiness continuity.
Highlights
Technology and its ever evolving and user centric enabling mechanisms and approaches are responsible for shifting the planning and execution of leadership in the modern world
There has been stimulation of growth in several industries including the service sector(Sexena, 2015).Technological advancement in the service sector has contributed tothe adoption of distanced working style, i.e. working through electronic processing, expanded telework opportunities, and increase collaboration through virtual teams without physical presence at a specific location/office
Despite the importance of remote working environment in India, there have been only a few researches to explore the impact of technology on different leadership styles to support distanced working
Summary
Technology and its ever evolving and user centric enabling mechanisms and approaches are responsible for shifting the planning and execution of leadership in the modern world. There has been stimulation of growth in several industries including the service sector(Sexena, 2015).Technological advancement in the service sector has contributed tothe adoption of distanced working style, i.e. working through electronic processing, expanded telework opportunities, and increase collaboration through virtual teams without physical presence at a specific location/office The culmination of these factors necessitates the need for new strategies and skills that help leaders meet market demands(Connally and Morris, 2017). The framework sheds light on the importance of are five major leadership styles, i.e., authoritative, technology for enabling remote working by participative, laissez-faire, transactional, and stating its contributions i.e. enhancing transformational, the framework helps in communication, mobility, determination of building in the linkage between technology and technology-task-fit, autonomy, real-time different leadership styles in order to highlights involvement among the staff, positive the existing relationship between them. Organizational environment with a sense of unity and collaboration in making faster decisions with
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