In today’s health care landscape, information sharing and integration among medical entities are critical elements to improving patient care. The U.S. Department of Veterans Affairs (VA) recently launched an innovative program called the VA Retail Care Coordination Program, which integrates a veteran’s immunization information from a community pharmacy into the VA’s health records system. In today’s health care landscape, information sharing and integration among medical entities are critical elements to improving patient care. The U.S. Department of Veterans Affairs (VA) recently launched an innovative program called the VA Retail Care Coordination Program, which integrates a veteran’s immunization information from a community pharmacy into the VA’s health records system. This novel program is designed to improve immunization rates across the VA population by automating clinical reminders for immunizations, giving a more real-time view of the VA’s total population immunization rates, and identifying high-risk individuals who may not have received immunizations. “Typically when a veteran receives a flu shot at a retail pharmacy, the veteran reports back to the VA about the shot, and it was a manual process,” said Douglas Trauner, Entrepreneur in Residence at the VA Center for Innovation (VACI). “This new program fully automates this process. It focuses on how the VA can scale access to immunizations at retail pharmacist and other health care outlets outside the VA.” VACI was launched in 2010 with the goal of introducing new technologies, methods, and processes into the VA system. The VACI identifies, tests, and evaluates innovative solutions to help VA better serve veterans by targeting endeavors that can be developed, piloted, and evaluated for broader deployment. The concept of immunization information integration and increasing immunization rates was Trauner’s brainchild. The VA currently tracks an ongoing week-by-week immunization status of the VA population during influenza season, and there is a major effort to keep immunization rates up. According to Trauner, VA immunizations rates are typically good, around mid-70% in the population of adults older than age 65 years, but the VA’s target is to reach a 90% immunization rate for certain populations. Trauner believes that tracking influenza vaccinations received by veterans at community partners will give a clearer picture of immunization rates and ultimately improve patient care. The big question, according to Trauner, is how the VA can work more effectively with community partners. “We know that veterans are already receiving immunizations when they go the pharmacy, but the VA has no visibility to that,” he said. The VA Retail Care Coordination Program was piloted in 2013 at more than 800 Walgreens locations in Florida and included around 2,000 individuals. “The VA has about 80 locations in Florida, so the program gave veterans 10 times the access to immunizations,” said Trauner. HIGHLIGHTS■The VA Retail Care Coordination Program is being rolled out nationwide at more than 8,000 Walgreens locations.■VA is also piloting a program in which around 75,000 VA-funded influenza vaccinations will be given to any enrolled veteran regardless of insurance coverage. ■The VA Retail Care Coordination Program is being rolled out nationwide at more than 8,000 Walgreens locations.■VA is also piloting a program in which around 75,000 VA-funded influenza vaccinations will be given to any enrolled veteran regardless of insurance coverage. Based on the success of the pilot, the VA Retail Care Coordination Program is being rolled out nationwide at more than 8,000 Walgreens locations. “In addition, we are pleased to be offering approximately 75,000 VA-funded flu shots for any enrolled veteran regardless of insurance coverage,” said Trauner. “Our intent is to make the program available nationally through a variety of retail partners or organizations with large regional or national footprints who are providing immunizations.”“[The new program] focuses on how the VA can scale access to immunizations at retail pharmacist and other health care outlets outside the VA.” As the Entrepreneur in Residence at the VACI, Trauner’s role is to figure out ways for the VA to scale more effectively with non-VA entities. The VA Retail Care Coordination Program “is an opportunity for the VA to work more effectively with non-VA providers. We see this as a very good example of that public-private partnership capability in a way that supports a need for veterans,” said Trauner.
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