Increased Turnover Intentions Research Articles

On the link between job insecurity and turnover intentions: Moderated mediation by work involvement and well-being.

This study investigates whether work involvement moderates the negative effect of job insecurity on general well-being, and whether reduced general well-being partially explains why job insecurity is associated with increased turnover intentions. The participants were 178 members (52% female) of an online panel who provided information about job insecurity, work involvement, two measures of general well-being (affective and cognitive), and turnover intentions on 2 occasions at an interval of 6 months. In line with expectations, work involvement buffered the negative effect of job insecurity on well-being; however, the buffering effect was significant only for the cross-sectional effect of job insecurity on cognitive well-being. Furthermore, multiple mediation analysis demonstrated that well-being partially mediated the effect of job insecurity on turnover intentions; interestingly, the cross-sectional effect of job insecurity on turnover intentions was partially mediated by cognitive well-being, whereas the longitudinal effect was partially mediated by affective well-being only. The results suggest that the stress process associated with job insecurity differs, depending on which aspect of general well-being and which time frame is investigated.

The Job Satisfaction and the Turnover Intention of Dietitians Working at Foodservice of the Correctional Institutions in Korea

The purpose of this study is to investigate how certain factors influence job satisfaction and turnover intention of the dietitians working at the correctional institutions. A total 47 sheets of questionnaires (complete enumeration) were distributed respectively to the dietitians during the period from March 20th to May 18th of 2008. A total of 38 questionnaires (response rate 81%) were analyzed by using SPSS (ver. 19.0). The dietitians were more satisfied with coworkers (3.63 ± 0.10) and supervision (3.19 ± 0.13) than with pay (2.97 ± 0.09) and promotion (2.55 ± 0.08). Among the job burnout dimensions, cynicism (2.58 ± 0.09) was rated higher than exhaustion (2.47 ± 0.10), while professional efficacy level (3.40 ± 0.08) was relatively high. The work dimension of job satisfaction was negatively correlated with exhaustion and cynicism dimensions of job burnout (p < 0.001), and turnover intention (p < 0.01), but positively correlated with professional efficacy dimension (p < 0.001). The co-worker dimension was negatively correlated with exhaustion and cynicism (p < 0.05) and turnover intention (p < 0.01), while the supervision, the pay, and the promotion dimension were not correlated with the job burnout and turnover intention. The turnover intention was positively correlated with exhaustion and cynicism dimensions of job burnout (p < 0.001). A stepwise regression analysis revealed that i) professional efficacy was a factor to significantly increase the work dimension of job satisfaction, ii) exhaustion and cynicism to significantly decrease the work and the co-worker dimension of job satisfaction, respectively, and iii) exhaustion to significantly increase turnover intention. The managerial efforts of the institutions could be focused on the job burnout factors to effectively increase the work dimension and the co-worker dimension of the job satisfaction. (Korean J Community Nutr 17(3) : 321~328, 2012)

Turning Employees Into Brand Champions: LEADERSHIP STYLE MAKES A DIFFERENCE

Abstract How can managers elicit brand-building behaviors on the part of frontline employees? When comparing brand-specific “transactional” and “transformational” leadership styles, the latter clearly outperforms the former. Transactional leaders influence followers through a process of compliance, leading to increased turnover intentions and a decrease in in-role and extra-role brand-building behaviors. In contrast, brand-specific transformational leaders influence followers through a process of internalization, leading to decreased turnover intentions and an increase in in-role and extra-role brand-building behaviors. When combined, however, a medium level of transactional leadership maximizes the positive effects of transformational leadership.

Measuring Salesperson Burnout: A Reduced Maslach Burnout Inventory for Sales Researchers

Given the negative effect that burnout has on the sales force, such as increased turnover intentions and decreased performance, measurement improvements on this multidimensional construct can have implications regarding how to manage the drivers and outcomes of burnout. However, little is known about the impact of the multiple burnout dimensions in sales contexts because researchers typically opt to collect data using the emotional exhaustion subscale instead of the complete Maslach burnout inventory, which also includes personal accomplishment and depersonalization facets. Using business-to-business and retail salespeople, this study reduces the 22-item burnout scale to 10 items in order to facilitate salesperson burnout research.

The Influence of Personal Characteristics and Coping Strategies on Salespersons’ Turnover Intentions

Understanding what contributes to salesperson turnover helps reduce turnover and its deleterious consequences. This study examines the interactive effects of salespersons’ personal characteristics and coping strategies on turnover intentions. Findings suggest that self-efficacy combined with problem-focused coping significantly reduces salespersons’ turnover intentions—more so than self-efficacy alone. In contrast, while an external locus of control orientation combined with emotion-focused coping significantly increases turnover intentions, the increase is not as great as from external locus of control alone. Neither the combined effect of self-efficacy and emotion-focused coping nor external locus of control and problem-focused coping are found to significantly influence turnover intentions.

Parental leave and work‐family balance among employed parents following childbirth: An exploratory investigation in Australia and New Zealand

Although there has been considerable research internationally on the topic of work‐family balance, one area largely overlooked concerns the acute demands experienced by employed parents in the period of time following the birth of a child. Using an exploratory (qualitative) design, we investigated the perceived effects of parental leave provisions, organisational and family support, and job changes on work‐family balance among 81 Australian and New Zealand parents who had returned to paid employment after the birth of a child. Respondents with no or limited access to paid parental leave perceived an imperative to return quickly to full‐time employment. This employment transition was generally perceived as premature and as having adverse personal consequences (e.g., personal health, child attachment, and breast‐feeding) and organisational consequences (e.g., diminished job commitment and increased turnover intentions). Major determinants of work‐family balance emerging in this research were access to paid parental leave, adequate leave duration, organisational support, and emotional reactions to returning to work while caring for an infant. Implications for the continued refinement of work‐family policies and support in Australia and New Zealand are discussed.

Mentoring and turnover intentions in public accounting firms: A research note

Turnover in public accounting firms is a critically important issue as firms seek to retain quality accounting personnel in the face of skilled labour shortages. Mentoring is one initiative that has been suggested as a means of reducing the high costs associated with employee turnover. However, prior accounting research examining the association between mentoring and turnover intentions has produced mixed results, which may be due, at least in part, to difficulties in operationalizing the mentoring construct. Drawing on recent management literature regarding organizational turnover intentions, we challenge the conventional view that mentoring generally leads to reduced turnover intentions, by testing a theoretical model that posits that different functions of mentoring have differing effects on turnover intentions. Specifically, we argue that while the psychosocial support function of mentoring can serve to reduce public accountants’ turnover intentions, the career development function of mentoring has the potential to increase turnover intentions. Results support this conclusion.

콜센터 근로자의 감정노동과 감정소진 및 이직의도의 관계에 대한 연구

In this paper, I show the factors which have an effect on the emotional exhaustion and turnover intention in call center workers who perform emotional labor using telephone without direct confronting with clients. I empirically show that emotional exhaustion decreases job satisfaction and increases turnover intention. Therefore the emotional exhaustion is the important managing factor for efficient management of call center. To weaken emotional exhaustion, it is necessary to decrease time pressure in call center work. To weaken turnover intention, it is important to strengthen superior support. This study makes a contribution in providing the fact that emotional exhaustion is an important managing factor in administration of call center worker.

Perceived organizational support for women's advancement and turnover intentions

PurposeThe purpose of this paper is to examine if organization's failure to support women's advancement increases turnover intentions of well qualified and experienced professional women, as asserted by many scholars and the mediating influence of job satisfaction and employer satisfaction on the relationship between organizational support and turnover intentions.Design/methodology/approachA total of 332 female executives (Study 1) and 186 female managers and professionals (Study 2) were surveyed to examine specific, heretofore, untested hypotheses. Such replications ensure that the results are repeatable and not artefactual to particular samples/or settings.FindingsResults of both studies were identical. Perceptions of support were related to turnover intentions. Employer satisfaction had a stronger effect on turnover intentions than job satisfaction, and fully mediated the relationship between support and turnover intentions.Originality/valueDrawing on the social exchange theory, it was expected that perceived organizational support (POS) for women's advancement would be negatively related to turnover intentions. POS for women's advancement is more specific and relevant to professional women than POS per se. Another new construct was introduced – employer satisfaction – and as hypothesized it was found that employer satisfaction was more strongly related to turnover intentions than job satisfaction; it also mediates the support‐turnover relationship more strongly than job satisfaction. Implications of results are discussed and directions for future research are offered.

Mixing Standard Work and Nonstandard Deals: The Consequences of Heterogeneity in Employment Arrangements

We examined how proportions of individuals in standard and nonstandard work arrangements affected work group members' relationships with supervisors, social relations with coworkers, willingness to assist others, and intentions to leave their organization. Supporting Blalock's theory of majority-minority group relations, higher proportions of nonstandard workers were associated with less favorable attitudes toward supervisors and peers, increased turnover intentions, and decreased work-related helping behaviors. The consequences of heterogeneity in employment arrangements were contingent on (1) workers' locations in their firm's mobility system, (2) type of nonstandard arrangements, and (3) the amount and type of contact between standard and nonstandard workers.