Increase User Satisfaction Research Articles

Client Briefing for Introducing Value Management to Establish Daycare Center Guidelines for the Republic of Korea

Daycare centers are the first spaces where children develop social relationships and enhance their senses through public education. Despite its significance, marginal guidelines are provided for the design of centers in the Republic of Korea (ROK); thus, clients have different perceptions of the priority of functions. To bridge these gaps, in this study, guideline for daycare center planning were established by applying value management (VM), rarely introduced in the ROK. First, importance-performance analysis was conducted to identify the gap between the ideal and status of daycare centers based on the developed framework. The analysis results explain the attitude toward risk perception of end-users and construction practitioners. The VM workshop process was then executed thoroughly, and diverse perceptions of risk factors for each space in the daycare center were moderated to propose a sample drawing and guideline. Compared with existing drawings, the room arrangement was improved for utilization and safety, and materials were developed to increase eco-friendliness and safety. The introduction of VM to establish daycare center guidelines suggested that continuous communication to coordinate perceptions supports the integration of stakeholder opinions based on the required space with reduced risks. The unification of the overall goal with a reasonable solution could be identified through the VM process. However, the lack of top management support and inexperience in VM are hindrances to overcome in the context of the ROK. Therefore, the encouragement of clients’ participation actively and systematically in the VM process by establishing governance is necessary to increase user satisfaction and outputs.

Digital Marketing and Sublimation User Satisfaction, Piura - Perú

The objective of this study was to determine the relationship between digital marketing and the satisfaction of sublimation users in the department of Piura - Peru. For this purpose, a basic type of research was improved, with a non-experimental design, with a correlational scope, and cross-sectional. Users of the Piura sublimation service who will be between 18 and 65 years of age will be left as a population. Likewise, the sample was considered based on the statistical calculation, resulting in 384 respondents. The technique applied was the survey, and the research instrument was complemented with two questionnaires based on the Likert scale, whose collected data was processed using the SPSS software. The results that were achieved proved that there is a relationship between the variables studied. Finally, to reach this conclusion, the non-parametric test of Spearman's Rho was obtained with a p-value equal to 0.000 and a level of connections of 0.839. Finally, the conclusions obtained in the investigation indicate that there is a high positive confirmation between the variables digital marketing and satisfaction of sublimation users in the department of Piura, this indicates that digital marketing offers tools and strategies that are useful to increase user satisfaction, and, therefore, have loyal customers, thus showing better results for the organization.

ANALYSIS OF QRIS USER EXPERIENCE USING THE USER EXPERIENCE QUESTIONNAIRE (UEQ) METHOD

Digital wallets are the most preferred payment method by Indonesian digital society compared to other payment methods, namely cash payments and bank transfers. Over time, several digital wallet platforms began to create QR codes according to their respective platforms. With each platform having its own QR Code, this can make it difficult for users to make payments. Therefore, Bank Indonesia, which is tasked with regulating and maintaining the smooth running of the payment system, regulates the QR Code to be standardized in accordance with the International Europe Mastercard Visa standard. A product is said to be successful if the product is able to meet user needs to increase user satisfaction. In order for the product to meet the standards, it is necessary to evaluate the quality of the product. One of the evaluations that must be carried out is an evaluation of the User Experience. The sampling technique used is purposive sampling with the criteria that domiciled in Samarinda and has used QRIS as a payment system. Data analysis was carried out using the UEQ Data Analysis Tool. The results of this study are that user experience (attractiveness, perspicuity, efficiency, dependability, stimulation, novelty) has a positive impression on QRIS user satisfaction in Samarinda City.

Wheelchair users’ satisfaction after provision using the WHO 8-step guidelines: A pilot study

Background Wheelchairs are vital for the successful rehabilitation and inclusion of people with mobility disabilities; 10% of the population with disabilities needs a wheelchair, but only 15% have access to an adequate one. Not user-configured wheelchairs may lead to postural deformities and pressure ulcers, thus negatively impact user satisfaction, wheelchair skills, and quality of life. Objective To assess the impact of the 8-step “Guidelines on the provision of manual wheelchairs in less-resourced settings” from the World Health Organization (WHO) on user satisfaction, wheelchair skills, and quality of life of Mexican manual wheelchair users. Methods 12 wheelchair users with spinal cord injury that received rehabilitation were recruited. Volunteers were provided a wheelchair and cushion following the WHO 8-step guidelines. Assessment of QUEST, WHOQOL-Bref, and WST-Q was performed at the beginning of the study and 12 months later. Results Significant improvement was observed in terms of satisfaction (QUEST; P = 0.009) after receiving the wheelchair and the foam cushion (QUEST; P = 0.004). WHOQol-Bref did not denote significant differences. For the dimensions assessed by the WST-Q scores, a significant 10.9% improvement was observed in both, capacity (P = 0.022) and performance (P = 0.009). Conclusions The application of the WHO 8-step guidelines for wheelchair provision may contribute to increase user satisfaction regarding the wheelchair and cushion devices as well as the prescription process as determined by the QUEST. According to the WST-Q, functional capacity and mobility may also be improved by following the 8-step guidelines.

Multiobjective Gas Distribution Optimization of Natural Gas Pipeline Network Considering User Satisfaction under Shortage Conditions

The management of natural gas user daily designation is taken as the background, the characteristics of users are considered, the distribution mode is integrated, and a multiobjective distribution optimization model of natural gas pipeline network under the insufficient condition is constructed. The decision variable is the actual gas distribution volume of users, aiming to minimize the energy consumption of the compressor station and maximize the user satisfaction under multiple physical constraints. Comparing the solution schemes, when the user satisfaction is the same, scheme 4 solved by the optimization method reduces the compressor energy consumption by 8.6% compared with scheme 1 solved by the manual adjustment method. The three optimization solutions are compared and contrasted, the differences in the operation of the pipeline network are analyzed in different optimization solutions, and the changes of the compressor operating parameters with the increase of user satisfaction are expounded. By analyzing the influence of flow distribution among different types of natural gas users on user satisfaction, it is clarified that the two goals of natural gas user satisfaction and pipeline network operation energy consumption are mutually restrictive.

Users’ Intention to Use Mobile Health Applications for Personal Health Tracking

This study aimed to analyze factors influencing the intention to use mobile health applications for personal health tracking (PHT). The respondents were 516 individuals who had used a PHT application, such as Samsung Health, iOS Health, or MiFit. Data processing was done via using partial least squares–structural equation modeling (PLS-SEM). This study uncovered factors that can affect intention to use PHT applications, including perceived usefulness, social influence, facilitating conditions, hedonic motivation, habits, performance risk, and self-health awareness. It was found that perceived ease of use and self-reported health condition do not affect the intention to use PHT applications. This study can provide guidance on PHT application service providers for ensuring data accuracy, increasing user satisfaction when using the applications, and preventing privacy violation.

Assessing the user satisfaction on COVID-19 vaccination service in Indonesia.

The implementation of the COVID-19 vaccination is still being carried out in Indonesia to enhance immunity against SARS Cov-2 infection. However, the information about vaccination service satisfaction is still very limited. This study aims to assess how satisfied Covid-19 vaccination service users are in Indonesia. This is an analytic study with a cross-sectional design was conducted through an online survey in the third week of June 2022. People with a minimum age of 17 years, having received at least one COVID-19 vaccination, and residing in Indonesia were allowed to participate in this study. We used the SERVQUAL model as an instrument, measuring five aspects covering tangibility, responsiveness, reliability, assurance, and empathy. The analysis carried out included univariate analysis and bivariate test using chi-square statistical test. A total of 509 respondents were included in this study. The findings of this study revealed that there was not much of a difference between the satisfied (50.1%) and dissatisfied categories (49.9%) of vaccination users. Of the five dimensions measured, the highest level of dissatisfaction is in tangibility particularly on facility (48.7%), while the highest level of satisfaction is in reliability (the vaccination service following applicable procedures; 59.7%). We find out that vaccination location (p = 0.038), provision of refreshment/reward/incentives (p = 0.001), providing emergency contact post-vaccination (p = 0.000), and observation time post-vaccination (p = 0.000) were associated with the satisfaction of users. Many respondents in this study are still dissatisfied with the COVID-19 vaccination services, so it is necessary for taking continuous efforts to raise the quality of vaccination services to increase user satisfaction.

FAKTOR YANG MEMPENGARUHI NIAT MENGGUNAKAN APLIKASI BELANJA SELULER DI KALANGAN GENERASI X: PENDEKATAN DENGAN APLIKASI UTAUT

Currently, the development of digital technology has an influence on all human lives, including shopping problems, namely online shopping applications. A lot of research has been done to study it, but there hasn't been much study of the factors that influence the intention to use online apps in generation X. So the purpose of this study is to study the factors that influence the intention to use mobile shopping applications among generation x, using the UTAUT application approach The method used is the UTAUT Model (Unified Theory of Acceptance and Use of Technology), the Integrated Theory of Acceptance and Use of Technology. The UTAUT model is used to be applied to the context of mobile shopping application use among Generation X. This research is a survey research using questionnaires as a data collection instrument. The sample is the Generation X Group who use smartphones and often do online shopping transactions. What influences a person's intention in the use of technology, it turns out to be between: 1) perception of ease of use, 2). perception of usefulness, 3). subjective norms, and 4). perception of quality. What influences a person's intention in the use of technology, it turns out to be between: 1) perception of ease of use, 2). perception of usefulness, 3). security, and 4). l. It can be concluded that the most significant factors in influencing the intention to use mobile shopping apps among Generation X are in terms of ease of use. This can be the basis for designing more effective marketing and promotion strategies for mobile shopping application service providers, and can help increase user satisfaction and strengthen consumer loyalty.

User Satisfaction Analysis of E-Samsat SUMUT Application Using End User Computing Satisfaction (EUCS) Approach

Technological developments have continued to develop until now and the community has even made it a necessity, one of which is the motorized vehicle tax payment processing service, where payments can be made via e-banking or a predetermined Bank ATM. Because of this, users believe that there is little to no difference between traditional Samsat and E-Samsat, the user returns to the Samsat Office to obtain validation of vehicle registration certificates (STNK). User satisfaction is formulating user satisfaction and comparing expectations and reality as follows: if expectations reality then very satisfied, if expectations = reality then satisfied and If expectations reality then not satisfied. The purpose of this study is to find out what factors influence user satisfaction in the North Sumatra E-Samsat application and recommendations to application developers so that user satisfaction does not decrease. This study uses quantitative methodology. Quantitative is a research method in which data collection techniques are carried out through surveys and questionnaire instruments and data analysis is carried out statistically. This study will use the End User Computing Satisfaction method, the EUCS method was chosen because it has 5 variables of content, accuracy, format, ease of use, and timeliness to measure factors that influence user satisfaction from information systems. The results of the discussion from this study using the EUCS method each variable get a score of 4 (satisfied) out of 5 total scores. But it's not perfect yet, so some improvements are needed to further increase user satisfaction.

The Influence of System Quality, Information Quality, and Service Quality on User Satisfaction Through Use in The Blibli Marketplace

This study aims to determine what factors influence the success of the Blibli application using the Delone & McLean model. The variables used in this research are system quality, information quality, service quality, user activity, and user satisfaction. The population in this study are marketplace users who have used and shopped at the Blibli application, with a sample size of 190 respondents. The data collection technique used a questionnaire, and the data analysis technique used was the SmartPLS analysis tool. Based on the results of the study, of the ten hypotheses, seven hypotheses are accepted, namely information quality and service quality have a positive effect on user activity, system quality, service quality, and user activity have a positive effect on user satisfaction, information quality and service quality have a positive effect on user satisfaction through user activity. The contribution to this research resulted in a model for measuring the effectiveness of the Blibli application system that companies can use to develop applications in the future to increase user satisfaction with the Blibli application.

Identifying the Challenges of Users in Using the Services of Electronic Health Platforms

Introduction: In recent years, especially with the spread of the COVID -19 disease, the use of electronic health services has increased greatly. Along with the growth and development of the use of electronic services among users, the concern about ethical and legal issues increases. The purpose of this article was to review the current state of electronic health provision by active platforms in this field and to identify the challenges and problems of users in using these services to achieve the desired state. Method: This qualitative study was conducted using the content analysis method. User comments were collected in Bazaar and Myket mobile applications. Then, using the purposeful sampling method, 300 selected comments containing users' difficulties were analyzed by qualitative content analysis method based on the six steps proposed by Graneheim & Lundman using MAXQDA software . Results: The most important problems reported by users of e -health services fall into two main categories: issues related to care and issues related to the service provider's platform; these difficulties are classified into six subcategories, including doctor -patient relationships, the standard of care, platform quality, user feedback, responsibility, and service tariff. Among the user comments, the most dissatisfaction was associated with the subcategory of the platform's responsibility and accountability (especially the issue of not receiving services despite paying, poor support, and no refunds), followed by issues related to the standard of care . Conclusion: The results of the present analysis can help policymakers with appropriate legislation and regulation and help business managers with solving identified problems. It also increases user satisfaction and trust.

Design and Implementation of a Review Management System in the Field of Medicine and Health

Introduction: The increasing growth of science and specialized articles in various fields, especially in health and treatment, has faced researchers with the challenge of keeping up with this progress. Review research provides researchers with the possibility to gain access to an acceptable and categorized amount of information by spending less time and money and helps them reach the original essence of the research. However, carrying out such research is very difficult because it requires deep knowledge of the specific field as well as reviewing several studies to find and gather appropriate information. By developing a system, we intended to help researchers in the process of categorizing, extracting, and aggregating data and findings. This study aimed to design and implement a database management system to review studies in the field of medicine and health . Method: This practical study was done in 2022, and associated with software development. The system was developed in three stages as follows: 1) analysis, 2) implementation, and 3) testing and troubleshooting. This system is implemented using the frameworks based on JavaScript, Angular on the front -end side and Node JS on the back -end side. In the final stage, the system was tested using actual research, and possible defects and problems were detected and solved; finally, the system was handed over to the research team to conduct new research. Results: In the process of testing the system, we found that by using this system, the accuracy of the information entry process can be greatly increased, and the analysis of the results can be done online with high speed and accuracy . Conclusion: The results of the present analysis can help policy makers for appropriate legislation and business managers to solve identified problems and increase user trust and satisfaction .

Quality of E-Tax System and Tax Compliance Intention: The Mediating Role of User Satisfaction

The effectiveness of the e-tax system in encouraging tax compliance has been largely unexplored. Thus, the current study aims to examine the interrelationship between technological predictors in explaining tax compliance intention among certified tax professionals. Based on the literature on information system success and tax compliance intention, this paper proposed an expanded conceptual framework that incorporates convenience and perception of reduced compliance costs as predictors and satisfaction as a mediator. The data were collected from 650 tax professionals who used e-Filing and 492 who used e-Form through an online survey and analyzed using hierarchical multiple regression. The empirical results suggest that participants’ perceived service quality of e-Filing services and perceptions of reduced compliance costs positively influence users’ willingness to comply with tax regulations. The latter predictor is also, and only, significant among e-Form users. The empirical results also provide statistical evidence for the mediating role of satisfaction in the relationship between all predictors and tax compliance intention. This study encourages tax policymakers and e-tax filing providers to improve their services to increase user satisfaction and tax compliance.

User Perception of Recommendation Explanation: Are Your Explanations What Users Need?

As recommender systems become increasingly important in daily human decision-making, users are demanding convincing explanations to understand why they get the specific recommendation results. Although a number of explainable recommender systems have recently been proposed, there still lacks an understanding of what users really need in a recommendation explanation. The actual reason behind users’ intention to examine and consume (e.g., click and watch a movie) can be the window to answer this question and is named as self-explanation in this work. In addition, humans usually make recommendations accompanied by explanations, but there remain fewer studies on how humans explain and what we can learn from human-generated explanations. To investigate these questions, we conduct a novel multi-role, multi-session user study in which users interact with multiple types of system-generated explanations as well as human-generated explanations, namely peer-explanation . During the study, users’ intentions, expectations, and experiences are tracked in several phases, including before and after the users are presented with an explanation and after the content is examined. Through comprehensive investigations, three main findings have been made: First, we observe not only the positive but also the negative effects of explanations, and the impact varies across different types of explanations. Moreover, human-generated explanation, peer-explanation , performs better in increasing user intentions and helping users to better construct preferences, which results in better user satisfaction. Second, based on users’ self-explanation , the information accuracy is measured and found to be a major factor associated with user satisfaction. Some other factors, such as unfamiliarity and similarity, are also discovered and summarized. Third, through annotations of the information aspects used in the human-generated self-explanation and peer-explanation , patterns of how humans explain are investigated, including what information and how much information is utilized. In addition, based on the findings, a human-inspired explanation approach is proposed and found to increase user satisfaction, revealing the potential improvement of further incorporating more human patterns in recommendation explanations. These findings have shed light on the deeper understanding of the recommendation explanation and further research on its evaluation and generation. Furthermore, the collected data, including human-generated explanations by both the external peers and the users’ selves, will be released to support future research works on explanation evaluation.

Tell Us What You Really Think: Implementing a Mixed-methods Approach to Library User Assessment

This article presents an analysis of student feedback received via formal biennial survey and informal post-it notes assessment, and advocates for the use of informal assessment methods to supplement formal methodologies. A biennial satisfaction survey and an informal post-it notes assessment were employed to collect data from library users and yielded comprehensive, timely, and actionable feedback from the students, faculty, and staff. Feedback received from the two assessment methods allowed the University Library of Columbus (ULC) to gain a greater understanding of user needs and preferences which was used to improve library spaces, resources, and services to increase user satisfaction. While each method has advantages and disadvantages, combining varied assessment methods helped the ULC to gain a more holistic understanding of its users and provided a rich set of actionable data. Furthermore, student feedback is a valuable tool for library advocacy and outreach to both the university community at large and administrators.

Peningkatan Kualitas Pelayanan Perpustakaan UINSU Melalui Kerjasama Antar Perpustakaan

This article explains how to improve the quality of university libraries through collaboration between libraries. The quality of the library can be interpreted as an achievement that is carried out through a series of processes, both in short and long term activities. The process of creating a series of quality libraries can be specified in three ways, namely paying attention to the quality of input, process and context quality and quality of results. Viewed as a means of input quality achievement has mental preparation, service processes are supported and adapted to user needs so that in the end it can produce results as the previous product series. The library is one of the information provider institutions. For this reason, the library must be able to provide the information needed by its users. To maintain and increase user satisfaction with library services, various things can be attempted, including establishing cooperation with the library. With this collaboration, it is possible for users to be able to access information owned by other libraries and sources of information outside their library. This collaboration will complement each other and better meet the information needs of its users.
 Keywords: library; service; collaboration between libraries

Peningkatan Kualitas Pelayanan Perpustakaan UINSU Melalui Kerjasama Antar Perpustakaan

This article explains how to improve the quality of university libraries through collaboration between libraries. The quality of the library can be interpreted as an achievement that is carried out through a series of processes, both in short and long term activities. The process of creating a series of quality libraries can be specified in three ways, namely paying attention to the quality of input, process and context quality and quality of results. Viewed as a means of input quality achievement has mental preparation, service processes are supported and adapted to user needs so that in the end it can produce results as the previous product series. The library is one of the information provider institutions. For this reason, the library must be able to provide the information needed by its users. To maintain and increase user satisfaction with library services, various things can be attempted, including establishing cooperation with the library. With this collaboration, it is possible for users to be able to access information owned by other libraries and sources of information outside their library. This collaboration will complement each other and better meet the information needs of its users.
 Keywords: library; service; collaboration between libraries

Efficient Load Balancing of Resources for Different Cloud Service Providers in Cloud Computing

In distributed computing cloud computing is an emerging technology which provides pay per model as per user demand or requirement. Cloud has a collection of virtual machines which facilities both computational and storage requirement. Scheduling and Load balancing are the main challenges in the cloud computing on which we are emphasizing. Scheduling is the process to control the order of work going to be performed by computer system. Load balancing has an important role in the performance in cloud computing. Better load balancing will make cloud computing more efficient and will also increase user satisfaction. It provides a way to handle several inquiries residing inside cloud computing environment set. Complete balancing acquires two tasks, one is resource provisioning/resource allocation and task scheduling throughout the system. In the proposed research paper, we are presenting a hybrid algorithm created by FCFS and Round Robin algorithms. As the Round Robin is the easiest algorithm that's why it is frequently used and the first preference for implementing easy schedulers. The Round Robin algorithm only requires a list of nodes. In the proposed solution we have eliminated the drawbacks of simple Round Robin algorithm by introducing assignment of time slices to different processes depending upon priorities.

PENGARUH KUALITAS LAYANAN WEBSITE SICEPAT EKSPRES DENGAN METODE WEBQEM TERHADAP KEPUASAN PENGGUNA


 SiCepat Ekspres is a freight forwarding and logistics service company. SiCepat Ekspres has an official website at www.sicepat.com. The problem is that the increase in the number of visitors to SiCepat Ekspres is much lower than that of competing companies. To maintain and increase website users or visitors, it is necessary to know the relationship between website service quality and user satisfaction. Therefore, a research was conducted on the effect of website service quality with the WebQEM method on user satisfaction. The quality of website services with the WebQEM method has four variables, namely usability, functionality, reliability, and efficiency. With the distribution of questionnaires as many as 131 user respondents or visitors to the SiCepat Ekspres website, after being processed and analyzed by the multiple linear regression analysis method, it was obtained that 1) the reliability variable affected the user satisfaction variable by 32%, meaning that every increase in the reliability variable would increase user satisfaction by 32%. , 2) the efficiency variable affects the user satisfaction variable by 26%, meaning that every increase in the efficiency variable will increase user satisfaction by 26%, 3) the usability variable and the functionality variable have no effect on user satisfaction.

Perpustakaan Sebagai Pilar Merdeka Belajar-Kampus Merdeka: Telaah Kepuasan Pengguna Perpustakaan Perguruan Tinggi Dengan Structural Equation Modelling

<p>This study examines the impact of university library performance, service quality, and leadership support on user satisfaction at the Muhammadiyah University of North Sumatra. This study employs a sample of 380 students from nine faculties with data analysis techniques using SmartPLS. The study results prove that library performance, service quality, and leadership support significantly influence library user satisfaction. Service quality is an essential predictor of library user satisfaction. The leadership support becomes a quasi-moderation that strengthens library performance, service quality, and library user satisfaction. Consequently, users are satisfied with the services provided by the UMSU library and will help decision-makers to provide more support for library management in the future. The authenticity of this study provides knowledge about UMSU library's strategies in comprehensively using library performance indicators and service quality to increase user satisfaction and support the implementation of MBKM.</p>