Incident Management Process Research Articles

Can You Handle the Headaches? Analyzing and Optimizing the Effectiveness of the Incident Management Process

Recovering from incidents in a timely appropriate manner is vital to maintaining operational efficiency, controlling costs, and keeping users happy and productive. A key to quick recovery is having an incident management process in place. An analysis of the incident management process can offer insight into how effectively the process supports problem detection and isolation and systems restoration. An analysis of the incident management process can contribute to systems and application resilience, the capacity to keep failures from dramatically affecting users.

A COMPARATIVE ANALYSIS OF INCIDENT SERVICE TIME ON URBAN FREEWAYS

The occurrence of an incident is one of the main causes of traffic congestion and delay on urban freeways. Currently, the development of an efficient traffic incident management process is an emerging issue in intelligent transport systems. The focus of this study is to develop an incident response model for use in an incident management program designed to reduce incident related traffic congestion and delays. Establishing a fuzzy control system based on a real operation process of incident response would help decrease the workload of operators who are constantly making essential decisions, and would be helpful in developing a more reliable operation procedure. Traffic incident data obtained from traffic detectors and information systems on freeways should be considered in order to determine the best form of operation. In this study, a fuzzy incident response model is formulated in terms of incident, type of vehicle, type of incident vehicle, location of incident vehicle, and incident service time. In order to analyze the reliability of the proposed model, the application of the model is made using the actual incident data collected on the freeway in the Los Angeles area. The application of the model shows that the fuzzy incident response system is very effective in describing the actual judgment of the incident operators in terms of incident service time.

Web-Based Expert Geographical Information System for Advanced Transportation Management Systems

The Internet is fast becoming the standard environment for client-server applications that involve multiple users. The proliferation of Internet-based application development tools opens new doors to transportation researchers who work in real-time decision support system development. In the 1990s, one of the most important problems in advanced transportation management systems research was the development of better incident management systems. Although the incident management process has been well studied, the development of real-time decision support systems that can be used by all the involved agencies remains a challenging area of transportation engineering research. Existing incident management systems are developed on various traditional computing platforms, including UNIX and Windows. However, with the advent of the World Wide Web and Internet-based programming tools such as Java, it is possible to develop platform independent decision support tools for the incident management agencies. Web-based support tools offer an invaluable opportunity to develop next-generation online decision support tools for real-time traffic management. The applicability of Web-based tools to the development of online decision support systems for incident management is explored and demonstrated, and a prototype incident management decision support system (DSS) that has most of the capabilities of similar UNIX-based DSS support systems is developed and tested. Briefly described are the implementation and development of a prototype wide-area incident management system using Web-based tools.