Improve Knowledge Management Research Articles

Retracted: The role of knowledge management in improving the performance of medium-size industrial companies in Saudi Arabia

The study aimed to highlight the impact of knowledge management application in improving the performance of the medium-size industrial companies in Saudi Arabia. To achieve this goal, the researcher identified three hypotheses to determine the relationship between the variables of knowledge management (knowledge management processes, knowledge management technology, and knowledge team) and three components variables of performance (internal processes, customer satisfaction, learning and growth). Descriptive and analytical research method was used for the data collection, classification, presentation, interpretation and analysis. The research methodology was based on semi-structured interviews with specialists and managers, at the top and middle levels of administrative departments in the medium-size industrial companies in Saudi Arabia. The study revealed several important results that focus mainly on the existence of strong correlation between the variables of knowledge management and the variables of performance.

Secure Decision-Making Approach to Improve Knowledge Management Based on Online Samples

Secure Decision-Making Approach to Improve Knowledge Management Based on Online Samples

Sustainable public procurement: the Federal Public Institution’s shared system

Purpose The purpose of this paper is to report the experience of the Federal Public Institution with sustainable public procurement through the mechanism of shared acquisitions. Design/methodology/approach The analysis adopted a qualitative approach and an empirical investigation of MPF’s experience, based on a documentary research and participant observation. Findings The results allow the authors to demonstrate the economic, environmental and social advantages of the procurement made by MPF, thus granting to this new model of acquisition governance, the adherence to the organization’s institutional mission. Research limitations/implications This is a single case study. Practical implications It is a promising path that optimizes the institution’s use of its budgetary, human, logistical and information technology resources, focusing on the quality and sustainability of public biddings. Social implications The process of collective construction, improvement of knowledge management, standardization, procedural and scale economies, and the use of sustainability criteria are the main reasons for the implementation of the sustainable shared acquisitions system in the institution. Originality/value This is a development process of a new paradigm of procurement at MPF.

Content Management System as Digital Source of History in Virtual Museum Organization: A Case Study of Malacca Maritime Museum

To create and manage digital content from a traditional museum source to a modern state is a critical part of process in conservation of story and experiences source nowadays. Mainly, improving knowledge management within the museum organization including insiders and outsider is a first reason of the museum organization founded. Content Management System (CMS) has been used to manage the ancient data of museum today with aid of digital source of history, virtual museum to deliver to community in easy and interactive way. This case study explains the use of Content Management System as digital source of story and experience in museum organization. Focusing on historical center organization, Malacca Maritime Museum of Perbadanan Muzium Negeri Melaka (PERZIM). The information about the implementation of CMS within this historical institution was gained from official website of Perbadanan Muzium Negeri Melaka and an interview was conducted on one of staff who is teamed in Maritime Museum Department. The analysis was focused on the effectiveness of Content Management System with collaboration of virtual museum for historical center. Finally, based upon the findings, the recommendation will be suggested for the best type of knowledge management tool that needed in a museum organization to maximize the quality of work within teams and groups.

How Knowledge Management Mediates the Strategic Role of Talent Management in Enhancing Customers' Satisfaction

This article aims to investigate the nature and effect of talent management strategies on customer satisfaction in Jordan’s banking sector, as well as the mediating effect of knowledge management in this relationship. Based on the extant literature, the author developed indicators and multi-item measures for the independent variable, dependent variable, and the mediator using a survey instrument (sample N=1189, with an 89% response rate). The results show those employees’ perceptions of Talent Attraction Strategy, Talent Development Strategy, Succession Planning Strategy, and especially Talent Retention Strategy are the most important contributors to Talent Management. They also suggest that Talent Management Strategies contribute to enhancing customer satisfaction through improvements in knowledge management. Overall, the Study Equation Model demonstrates that knowledge management mediates the relationship between talent management strategies and customer satisfaction. As a rule, Talent Management Strategies have a positive relationship with knowledge management, which in turn has a positive influence on customer satisfaction.

Social Capital, Knowledge Management and Innovation Performance

The present study was conducted to explain the role of social capital in innovation performance with the mediating effect of knowledge management in knowledge-based companies. The population in the present descriptive survey included all knowledge-based companies established in the Science and Technology Park of Tehran University. Data analysis was conducted using structural equation modelling and WarpPLS-5 software. The results indicated that social capital affects organisational knowledge management; however, its effects vary based on the type of activities. It was also shown that social capital affects soft knowledge management activities (including creation and transfer of knowledge), but its impact on hard knowledge management activities is not significant. Moreover, it was found that improving knowledge management in companies requires the availability of appropriate structures and technologies in addition to trust-based interactions between organisational members or, in other words, the development of organisational social capital.

Social capital, knowledge management and innovation performance

The present study was conducted to explain the role of social capital in innovation performance with the mediating effect of knowledge management in knowledge-based companies. The population in the present descriptive survey included all knowledge-based companies established in the Science and Technology Park of Tehran University. Data analysis was conducted using structural equation modelling and WarpPLS-5 software. The results indicated that social capital affects organisational knowledge management; however, its effects vary based on the type of activities. It was also shown that social capital affects soft knowledge management activities (including creation and transfer of knowledge), but its impact on hard knowledge management activities is not significant. Moreover, it was found that improving knowledge management in companies requires the availability of appropriate structures and technologies in addition to trust-based interactions between organisational members or, in other words, the development of organisational social capital.

Prioritising critical successful factors of knowledge management in insurance companies

This article attempts to investigate the 'road map' of critical successful factors (CSFs) of knowledge management in Iranian insurance companies. In this study, we aim to identify the CSFs of knowledge management (KM) used in Iranian insurance companies and rank them to allocate limited available resources, such as time, budget and human resources, in an attempt to implement improvement programs. The Rembrandt method, being the optimised form of the analytical hierarchy process (AHP), was used to determine which critical successful factors were suitable for the implementation of knowledge management in organisations. In each organisation, there are many vital issues – some more important than others – that must be considered. No organisation can implement knowledge management improvement programs (KMIPs). In this research, we attempt to use the most important factors of each issue and, then, rank them for the sake of KM. Administrative, organisational, IT infrastructure, process perspective and human resource issues were the most important ones dealt with in this study. The road map provided in this article will help Iranian insurance managers better prioritise and allocate their limited resources to CSFs.

The Effect of Social Capital and Absorptive Capacity through Knowledge Management on Finance Company Performance in Indonesia

The objective of this research is to present a model that describes the general effect of social capital and absorptive capacity on knowledge management and its implications on company performance.The model proposed in this research is tested by structural equation model. This research processed data from 258 respondents of employees of finance companies in Indonesia that meet certain requirements of 27 samples of the company.This research found that social capital has a positive and significant effect on absorptive capacity and knowledge management. Absorptive capacity has a positive and significant impact on knowledge management and company performance. Knowledge management also has a positive and significant effect on company performance. Social capital and absorptive capacity together have a positive and significant influence on knowledge management. Furthermore social capital, absorptive capacity and knowledge management together have a positive and significant impact on company performance. Absorptive capacity mediates the relationship between social capital and knowledge management. Knowledge management fully mediates the relationship between social capital and absorptive capacity on company performance. Social capital indirectly affects the company performance through knowledge management or absorptive capacity.This research model only limits the factors that affect company performance to three main variables namely social capital, absorptive capacity and knowledge management. Future research is suggested to try with additional other variables such as monetary incentives and/or corporate culture.The practical implication of this research is to improve knowledge management, it is necessary to improve social capital and absorptive capacity together. Furthermore company performance can be improved if social capital, absorptive capacity and knowledge management also improved simultaneously.The model proposed in this research improves the understanding of academics and practitioners about the construct of knowledge management. The mediation function of knowledge management is something new from this research compared to previous researches. This research also provides an additional contradictory list of previous researches on the relationship between social capital and company performance.

An Examination and Assessment of Knowledge Management Maturity in Karaj Municipality

As organizations gain more knowledge-based processes, they need more realistic and practical programs to manage the organizational knowledge as a strategic resource for future continuous improvements. The main aim of the present study was to assess the status and maturity of knowledge management in Karaj Municipality based on a codified and applied model in order to clarify the role of assessing knowledge management maturity and explain an approach through which knowledge management can be evaluated and improved in a strategic way, and constant improvements can be made in the municipality. With regard to its methodology, the present study was an applied descriptive survey. In so doing, the employees of Karaj Municipality were considered as the statistical population. To determine the sample size, Krejcie and Morgan decision making model was used, and the sample size was determined to be 154 individuals. However, since there was the possibility of incomplete questionnaires, 160 questionnaires were distributed among 160 randomly selected employees. Content validity was used to determine the validity of the questionnaire. In so doing, the questionnaires were reviewed by professors and experts in the field of knowledge management, and the final questionnaire was compiled after necessary modifications were made. In order to examine and assess the variables available in the model, SPSS and Excel were utilized. After the data collected using the questionnaires, interviews, and related documents and checklists vvere analyzed, the maturity assessment combined model for Karaj Municipality was presented in 8 fields in order to lome up with a better view on strengths and weaknesses of Karaj Municipality. At last, strategies to improve knowledge management in Karaj Municipality were presented.

The Relationship between Professional Ethics with Knowledge Management and Job Involvement

Background and Aim: Knowledge management and job involvement are critical requirements for today's organizations that this can be developed in the light of professional ethics. By understanding these issues, present study aims to evaluate the relationship between professional ethics with knowledge management and job involvement. Materials and Methods: The research method was descriptive-correlative. Statistical population was all female teachers of Zahedan high school in the academic years 1394-95 (175 people). By stratified random method, 120 high school female teachers through three questionnaires professional ethics (Gregory, 1990), knowledge management (Bhatt, 2001) and job involvement ( Lodahl & Kejnar, 1965) were studied.To analyze the data, from the Pearson correlation coefficient and multiple regression were used with the help SPSS21 software. Findings: The correlation coefficients of professional ethics and its components: dependable, ambitious, considerate, cooperative respectively with knowledge management were 0/346, 0/395, 0/234, 0/219 and 0/216. The results also showed that 18/2 percent of the variance in knowledge management professional ethics explain that the only component dependable between the components of professional ethics to do with the amount of β (0/51) of the predictive power of knowledge management. Other findings showed that the correlation coefficients of professional ethics and its components: dependable, ambitious, considerate, cooperative respectively with job involvement were 0/497, 0/519, 0/412, 0/292 and 0/31 respectively. The results also showed that 29/3 percent of the variance in job involvement of professional ethics explains that the only component dependable of professional ethics to do with the amount of β (0/486) had the power to predict job engagement. Conclusion: According to the findings to your school administrators recommended that efforts to establish ethical work environment and encourage teachers to focus on their business activities .So that in this way we hoped teachers to improve knowledge management and job involvement. Please cite this article as: Shojayifar Z, Marzieh A, Nastiezaie N. The Relationship between Professional Ethics with Knowledge Management and Job Involvement. Iran J Bioethics 2017; 7(23): 17-28.

C-5 企業価値向上のためのナレッジマネジメント : 可視化のためのナレッジマネジメントの一考察(組織力向上,日本発信の仕組みP2Mコンセプト明確化と発展的展開-イノベーションを促進し、競争力再生と人材育成に貢献する-)

C-5 企業価値向上のためのナレッジマネジメント : 可視化のためのナレッジマネジメントの一考察(組織力向上,日本発信の仕組みP2Mコンセプト明確化と発展的展開-イノベーションを促進し、競争力再生と人材育成に貢献する-)

Leveraging medical taxonomies to improve knowledge management within online communities of practice: The knowledge maps system

Background and ObjectiveOnline communities of practice contain a wealth of information, stored in the free text of shared communications between community members. The Knowledge Maps (KMaps) system is designed to facilitate Knowledge Translation in online communities through multi-level analyses of the shared messages of these communications. MethodsUsing state-of-the-art semantic mapping technologies (Metamap) the contents of the messages shared within an online community are mapped to terms from the MeSH medical lexicon, providing a multi-level topic-specific summary of the knowledge being shared within the community. Using the inherent hierarchical structure of the lexicon important insights can be found within the community. ResultsThe KMaps system was applied to two medical mailing lists, the PPML (archives from 2009–02 to 2013–02) and SURGINET (archives from 2012–01 to 2013–04), identifying 27,924 and 50,597 medical terms respectively.KMaps identified content areas where both communities found interest, specifically around Diseases, 22% and 24% of the total terms, while also identifying field-specific areas that were more popular: SURGINET expressed an interest in Anatomy (14% vs 4%) while the PPML was more interested in Drugs (19% vs 9%). At the level of the individual KMaps identified 6 PPML users and 9 SURGINET users that had noticeably more contributions to the community than their peers, and investigated their personal areas of interest. ConclusionThe KMaps system provides valuable insights into the structure of both communities, identifying topics of interest/shared content areas and defining content-profiles for individual community members. The system provides a valuable addition to the online KT process.

Identification and Explanation of the Factors Related to Knowledge Management in Supreme Audit Court

The purpose of this study is to identify and explain the factors related to knowledge management. The present research is applied in the field of applied research. It is a descriptive research and survey method based on a questionnaire tool. In this research, firstly, through the study of previous studies and studies, a relatively comprehensive understanding of the literature in this field was obtained and, accordingly, a preliminary list of knowledge management factors as well as its components and indicators were provided. Then these factors were completed and finalized using content analysis and Delphi methodology. The statistical population of this research, in the Delphic Phase, 30 experts and at the stage of factor analysis, 199 managers Court of Auditors in different categories. The findings of the main components analysis using one-sample t-test and Chi-square test showed that the factors related to knowledge management include leadership, culture, technology, education, human resources, activities and processes, and infrastructure. After confirming the relationship of each of these factors with knowledge management, using Pearson correlation coefficient, we have provided practical suggestions for improving and improving knowledge management.

Old wine in new bottles: docility, attention scarcity and knowledge management

Purpose This paper aims to address the nature of docility in organizations, its practical role in attention scarcity and knowledge diffusion in complex organizations and the management implications for organizational learning and innovation to improve knowledge management.

Knowledge management in Brazilian, Portuguese and Polish organizations: A comparative analysis

The knowledge emerges as a strategic factor that enables organizations to create wealth through the transformation of tacit knowledge into explicit knowledge. Knowledge Management (KM) activities are recognized as a critical issue for the development of innovation in the companies. However, KM is now a major challenge because, with the growth of available information, this task becomes increasingly complex. In addition, KM involves the management of organizational culture, based on principles of organizational learning. This paper presents the results of an exploratory study conducted among the decision makers of Portuguese, Brazilian and Polish companies and aims to determine the perception they have of the future needs of knowledge and information. We intended to identify future areas of research that can address the needs of knowledge that create conditions for a more sustainable business. Furthermore, this paper also aims to identify factors which could help to improve knowledge management practices in the three countries. The findings demonstrate that Portuguese and Polish managers are aware of the importance of KM as a determinant factor of business success, but KM is not frequently used in strategic decision making. Unlikely, the process of KM is a more common practice in Brazilian companies.

A Framework for Improving Knowledge Management Practices in Namibian Software Companies

Software development (SD) companies employ, train and provide software developers with the platform to improve their skills. Unfortunately, these investments are lost when a software developer resigns from the company or is not physically available to carry out work activities. This is a major problem experienced in Namibian SD companies. This paper investigates how knowledge is transferred and retained by software developers in Namibian SD companies. Using a case study approach, five software developers were purposively selected from five software companies in the city of Windhoek, Namibia. Data were collected using structured interviews. The findings revealed that Namibian SD companies do not have a formal knowledge management (KM) strategy in place, management is not involved in KM practices and experienced software developers are not willing to participate in the KM process as a result of job insecurities. The findings also revealed that knowledge gaps are created in Namibian SD companies when an experienced software developer resigns from the company, and this consequently hampers the SD process. Based on the findings, the study therefore proposes a knowledge management framework (KMF) for Namibian SD companies, which incorporates the needs of each software developer as well as the needs of the SD company to create an effective KM for Namibian SD companies. The KMF for Namibian SD companies were presented to five experts in the field of Software Engineering. The experts validated the KMF for Namibian SD companies and found it useful within the context of Namibian SD companies. The KMF for Namibian SD companies is expected to improve the way KM processes are carried out in Namibian software companies, providing a realistic approach to improving KM practices.

Embedded librarianship and Blackboard usage to manage knowledge and support blended learning at a South African university of technology

The purpose of this study was to investigate how Cape Peninsula University of Technology (CPUT) Libraries can contribute to knowledge management processes using the Learning Management System, Blackboard, by embedding the librarian in the learning environment to support blended learning. Structured interviews were conducted at CPUT with eight lecturers involved in the Extended Curriculum Programme (ECP) in Faculty A and with one Faculty A librarian. One of the main findings indicated that lecturers use various teaching methods to support ECP students. Knowledge sharing between lecturers and the librarian mainly takes place during meetings and via email, but not via Blackboard. Training on Blackboard and current awareness of features such as Blackboard Collaborate are needed. Departments within Faculty A considered working together with the faculty librarian to support ECP students essential; they found it beneficial, important and very useful. Departments perceived Blackboard as a communication platform as well as a useful teaching tool. Both positive and negative experiences were shared about the use of Blackboard in the ECP. Although lecturers and the librarian thought that Blackboard improved student learning, both were aware of other means of reaching the students online such as Facebook or Google. Overall, there is a good working relationship between lecturers and the librarian with regard to supporting ECP students. It is therefore important that parties seeking collaboration should create an appropriate platform for interaction. One of the limitations of the study is that it excludes the student experience of using the online learning environment at CPUT. The study could inform CPUT Libraries and the university community regarding improving knowledge management practices.

A Cloud-based Mobile System to Manage Lessons-learned in Construction Projects

Knowledge and experience are vital assets within the construction industry. Nevertheless, small and medium construction companies still have problems to transfer the knowledge acquired in their projects to the rest of the organization. Lessons-learned are elements of knowledge management that could help companies to improve this process, and therefore, their global performance. This research presents a cloud-based mobile shared workspace to support knowledge management in construction. The article presents the original system and the modifications made to it based on an initial evaluation by construction professionals. The main upgrades were to include a notification system, letting users know when an action is required from them, and to improve the synchronization process for a better offline experience on site. The evaluators considered these were essentials features to be able to use the system on site. The 2.0 version of the system was validated with construction experts. The article concludes that one of the most relevant features of the system is its capacity to save information on site without an internet connection for later synchronization. Also, the proposed cloud-based shared workspace is a feasible option to improve knowledge management in small and medium Chilean construction companies, mainly because of mobility, usability and investment-related factors.

'I'll Share But in My Own Way': Factors Affecting Sharing Knowledge in Routine Work or Separate Activity

Firms implement Electronic Knowledge Repositories (EKR) to support the codification, storage and reuse of knowledge. Despite their increasing popularity, EKRs are only as useful as the knowledge they hold. Prior studies on factors affecting knowledge sharing through EKRs have, however, provided inconsistent results. In this paper, we argue that the nature and determinants of knowledge sharing differ depending on whether the individual is sharing knowledge – as a part of his or her routine work (i.e., embedded knowledge sharing) or not (i.e., segregated knowledge sharing). The paper draws upon the Motivation-Opportunity-Availability framework to examine the effects of factors related to motivation, opportunity, and availability on knowledge sharing in in these two contexts. Moreover, the paper draws upon social exchange theory to examine the effects of alternative mechanisms for knowledge sourcing on subsequent knowledge sharing through EKR. Building on these arguments and prior literature, the paper develops a theoretical model of factors affecting knowledge sharing. The model is tested using survey data from 112 knowledge workers in a Fortune 100 company. The results generally support our arguments regarding embedded and segregated knowledge sharing being influenced by different factors, and provide theoretical and practical guidance to improve knowledge management.