Background Owing to social change and changing healthcare system it is very important to know patient expectations to improve health system quality. Pharmacy is one such department which plays a vital role in healthcare system as it contributes to better patient outcomes. Knowing the patient perception will go a long way in improving pharmacy services and patientrsquos experience. Methods A descriptive cross-sectional approach was adopted in this study and structured questionnaire method was used to collect the data from the patients visiting out-patient pharmacy to assess patient experience and satisfaction.Results The results showed that the overall experience of patients in hospital pharmacy was excellent with a mean of gt4 4.49 plusmn 0.50. Overall satisfaction regarding pharmacy service was excellent with a mean of gt4 4.49 plusmn 0.48. This study also showed a significant positive correlation between patient experience and patient satisfaction with r0.755 P0.000 lt0.05.Conclusion The pharmacy is a crucial component of every hospital as it augments the quality of treatment. The present study identified areas where improvements could be made to improve the overall patient experience.