Business Process Improvement Research Articles

Perbaikan Proses Bisnis Keripik Pisang menggunakan Lean Business Model Canvas di PT. Dwihanz Sinergi Utama Sidoarjo

Banana chips are one of the popular processed fruit products in foreign markets, such as in Australia, Singapore, and New Zealand. Research to improve optimal business processes. The research procedure reduced data through the analysis of interviews with five informants using BMC and LBMC to find the root of the problem as a guide. On improving business processes with the power of LBMC, the priority here is to find activities that are minimum mandatory to form value for customers. Revenue streams at LBMC include direct sales through its website or physical stores, wholesale partnerships with health food stores, gyms, and gyms, online marketplaces like Amazon or Shopee, as well as collaborations with airlines, hotels, and other hospitality businesses for in-flight snack options. This research contributes to the understanding of business process improvement in the food industry by providing practical insights in identifying customer segments, channels to reach them, cost structures, and revenue streams

THE INCREASE OF BPJS CLAIMS AT HOSPITAL AFTER CHANGING TO E-MEDICAL RECORDS: CASE ANALYSIS AND MITIGATION STRATEGY

With the advancement of digital transformation, EMR has become an important step towards operational efficiency and better care. Through Permenkes No.24 of 2022, all health facilities in Indonesia are expected to have implemented the EMR system by the end of 2023. This is a mixed-methods study that combines primary data from interviews with 5 respondents and secondary data regarding BPJS claims during the period before and after EMR implementation, from January to August 2023. Secondary data analysis will be conducted using tables, graphs, and descriptive statistics such as mean, median, and standard deviation to detail and explain changes in BPJS claims patterns before and after EMR implementation. Qualitative data will be analysed. The results showed that EMR implementation increased the number of cases (11.27%) and the nominal amount of BPJS claims (15.04%). In addition, this study identified several factors that became challenges after the change to EMR. These factors include data errors, lack of staff training, technical constraints, and changes in operational processes that have not been fully integrated with the EMR system. Mitigation strategies include staff training, periodic monitoring and evaluation, internal claim audits, improvement of claim business processes, and monitoring and evaluation from management. Based on the results of the study, it can be concluded that the change to electronic medical records (EMR) at Sultan Agung Islamic Hospital has increased starting from the number of patients, the number of cases and the nominal amount of BPJS claims. Despite the increase in the nominal amount of BPJS claims, there are still challenges and problems that need to be overcome after the implementation of EMR.

The main aspects of the digital economy impact on the construction industry

Digital economy is developing rapidly and has a deep degree of influence on the national economy sectors as a whole, including the construction industry. Based on the fact that the digital economy contributes to large-scale changes in methods, management, lifestyle and is a key force in the reorganization of global elements and resources, the article analyzes current trends in implementation, ways and problems of digital transformation of the construction industry that arose in the period 2022–2023. Considering that one of the most important development goals of the construction industry digital transformation is the implementation of industrial intelligence, digital innovations have a significant impact on the business development speed, open up opportunities for continuous improvement of business processes. The article outlines the current trends in the digital transformation of the construction industry of the Russian Federation, methods of their implementation, their interrelation, problems, possible directions and applications. Along with the theoretical analysis practical introduction aspects of digital transformation trends in the construction industry of the Russian Federation are demonstrated. To achieve a technological breakthrough, recommendations are proposed for the transformation of the construction industry, considering the use of digital construction, digital architecture, and intelligent systems. The main impact aspects of the digital economy on the construction industry are formulated. The fact that the transformation of the construction industry in the era of the digital economy needs a deep adaptation to new technological processes indicates the relevance of research in this direction.

Framework development for transforming multistakeholder value into prioritized business processes improvement in Higher Education Institutions (HEI)

Purpose: This article seeks to develope framework of multistakeholder value transformation into an business process improvement plan in Higher Education Institutions (HEI).Design/methodology/approach: multistakeholder value and its importance weight are obtained through questionnaires and fuzzy method. Transformation of multistakeholder value into priority business process improvement using an expert panel, adopting Quality Function Development (QFD) and House of Risk (HOR).Findings: This research has developed a framework consisting of two parts: the framework to transform the multistakeholder value into an HEI business process and the framework to determine the priority of improvements. The framework was successfully applied in a private university to find and prioritize business process improvement.Research limitations/implications: The stakeholders used in this framework are students, lecturers, and employers. The results of this study are the order of priority for improving business processes. The next research opportunity is to develop a business process improvement selection model considering the probability of success, priorities, and costs. Another possibility of research is to involve other stakeholders.Originality/value: Previous research on the identification of stakeholder value HEI only involved one of the stakeholders. In addition, most of the objectives were to assess the level of importance and satisfaction of stakeholders. This research develops a framework to identify multistakeholder values (students, lecturers, and employers) and transform them into a business process improvement plan consisting of teaching, research and community service, student affairs, and supporting activities.

Balancing User Privacy and Legal Demands while Conducting Businesses on the Blockchain

Blockchain technology offers a promising way to improve business processes by providing a secure and transparent transaction platform. However, using this technology brings its own set of challenges, especially when trying to balance user privacy with legal and regulatory needs. This article explores the challenges of keeping user information private, adhering to regulatory frameworks, and fulfilling legal requirements on the blockchain. A key point in this research is the challenge of keeping or maintaining confidentiality while being transparent. The article also discusses the issues of applying legal rules to a system not controlled by one central authority, the risks of privacy and security breaches, and the need to follow data protection laws. The article highlights how some blockchain-based companies have tackled these challenges, mainly through smart blockchain management and innovative technology, by looking at real-world examples from major companies like IBM, Bitpay, Ripple, and Coinbase. The systematic literature review (SLR) methodology involved reviewing literature from the past 15 years (2008-2023) from trusted sources like Google Scholar, ACM Digital Library, IEEE, Springer, and Science Direct. The findings indicate that cutting-edge technologies prioritizing privacy, such as zero-knowledge proofs, ring signatures, and encryption methods, would enable Bitcoin (BTC) platform operations to maintain or balance privacy and transparency. Furthermore, the study indicates the importance of clear privacy guidelines, adhering to relevant regulations, working closely with regulators and law enforcement, and educating users. In summary, it is crucial to approach blockchain carefully, prioritizing user privacy while meeting all legal and regulatory requirements.

A Proposed Framework for ERP System Implementation in SMEs

SMEs face numerous challenges and opportunities due to their pivotal roles in the economic development of a country. Adopting an ERP system is believed to be the catalyst to cope with the challenges and grab the opportunities faced by SMEs. However, implementing ERP led to potential risks caused by implementation failure, even for big companies. SMEs have a unique characteristic due to being receptive to adopting new technologies but having limited resources. Most previous research related to designing frameworks for ERP implementation was focused on big companies, although the fact that SMEs have distinct characteristics compared to big companies. Therefore, this study aims to design a framework for SMEs' ERP implementation. The framework phase consists of (1) measuring the business maturity, information communication and technology (ICT) maturity, proposed business process improvement, and (2) implementing an ERP system. The author has also provided a case study of ERP adoption in an SME in this paper by compiling both steps. This research will contribute to research on ERP in SMEs and practice as guidance for ERP implementors and SMEs in adopting the ERP system

Unveiling the Dark Side of ChatGPT: Exploring Cyberattacks and Enhancing User Awareness

The Chat Generative Pre-training Transformer (GPT), also known as ChatGPT, is a powerful generative AI model that can simulate human-like dialogues across a variety of domains. However, this popularity has attracted the attention of malicious actors who exploit ChatGPT to launch cyberattacks. This paper examines the tactics that adversaries use to leverage ChatGPT in a variety of cyberattacks. Attackers pose as regular users and manipulate ChatGPT’s vulnerability to malicious interactions, particularly in the context of cyber assault. The paper presents illustrative examples of cyberattacks that are possible with ChatGPT and discusses the realm of ChatGPT-fueled cybersecurity threats. The paper also investigates the extent of user awareness of the relationship between ChatGPT and cyberattacks. A survey of 253 participants was conducted, and their responses were measured on a three-point Likert scale. The results provide a comprehensive understanding of how ChatGPT can be used to improve business processes and identify areas for improvement. Over 80% of the participants agreed that cyber criminals use ChatGPT for malicious purposes. This finding underscores the importance of improving the security of this novel model. Organizations must take steps to protect their computational infrastructure. This analysis also highlights opportunities for streamlining processes, improving service quality, and increasing efficiency. Finally, the paper provides recommendations for using ChatGPT in a secure manner, outlining ways to mitigate potential cyberattacks and strengthen defenses against adversaries.

DYNAMICS AND MODERN TRANSFORMATIONAL TRENDS IN BUSINESS PROCESSES OF MULTINATIONAL COMPANIES

Modern globalization processes and the formation of the world economic space have led to the integration of large companies and the emergence of new multinational companies (MNCs), which are the flagships of modern economic development, determine the driving force of the world economy and the level of competitiveness at the international level. In order to remain financially and economically powerful leaders in the international arena, business processes in multinational companies must be regularly updated and transformed in accordance with modern development trends. The purpose of the study is to study and analyze the dynamics and modern transformational trends of business processes of multinational companies in the global business environment. To achieve the goal, the research determined the essence and role of multinational companies, analyzed the main modern trends in the development of MNCs, researched current trends in business processes that are carried out in the activities of multinational companies, substantiated promising directions for improving the business processes of multinational companies. The author assessed the current state of operation of multinational companies for greater thoroughness of the research. The dynamics of the number of MNCs in the global dimension are analyzed. The world's largest multinational companies by region of the world as of 2022 have been determined. The Top-10 largest global multinational companies by the level of turnover of financial resources were analyzed. In the course of the study, modern transformational trends introduced by multinational companies for greater effectiveness of their activities were identified. Attention is focused on the fact that modern transformations of business processes of multinational companies are mostly aimed at digital transformation and global standardization. The authors also substantiated directions for further improvement and renewal of business processes of multinational companies, which are promising for implementation and will allow MNCs to function more effectively and efficiently (use of complex IT solutions; improvement of MNCs business processes; emphasis on regional affiliation; environmental sustainability and corporate responsibility).

Інноваційний розвиток бізнес-структур

The study is aimed at creating scientifically based approaches to understanding and analyzing innovations in business structures, which contributes to the further development of this important field and will help solve the problem of the lack of a comprehensive understanding of these processes. The aim of the article is to carry out a critical analysis of domestic and foreign literature to systematize and summarize the available data. The article systematizes, according to the results of the carried out study, approaches to the definition of innovative development through the improvement of business processes, the use of new technologies and system innovations. The practical bases for this is that the importance of new technologies for business efficiency and competitiveness has increased, and system innovation has become essential for adapting to a changing environment. The carried out study improves the conceptual and categorical apparatus and offers its own definition of innovative development of business structures. The study shows that the concept of innovative development of business structures can be considered from different points of view. This includes improving business processes, using the latest technology, and applying system solutions. The proposed own definition of innovative development of business structures emphasizes that this is a complex and complex process. This process involves continuous improvement of business processes in order to improve the quality of products, services and activities. To achieve this, it is necessary to actively use the latest technologies, develop and implement new products and services. In addition, innovative development implies a willingness to adapt to changing market conditions and needs. Thus, the innovative development of business structures is recognized as multiaspectual and inseparable from the process of continuous improvement and growth in the modern economic environment. The practical significance of this study is manifested in the improvement of the theoretical approach to the creation of innovative development strategies for enterprises.

Analysis and redesign of direct bidding process in oil and gas industry in Aceh using business process improvement

Analysis and redesign of direct bidding process in oil and gas industry in Aceh using business process improvement

ПЕРЕДУМОВИ ПРОВЕДЕННЯ АНАЛІТИЧНИХ ПРОЦЕДУР АУДИТУ ФІНАНСОВИХ РЕЗУЛЬТАТІВ ПІДПРИЄ

The audit of financial results in companies with corporate governance has become a critical aspect of modern business practices. This study explores the prerequisites for conducting analytical procedures of audit of financial results in the context of corporate governance, emphasizing its role as a comprehensive tool ensuring efficiency, transparency, and sustainable development of the corporate sector. The relevance of this topic is underscored by the growing complexity of business environments, increasing regulatory demands, and the need for greater transparency in corporate operations. As companies face heightened scrutiny, the role of audit has expanded beyond traditional boundaries, becoming integral to strategic decision-making and risk management processes. This paper examines the regulatory framework for audit in Ukraine, which integrates both national and international standards. A key contribution of this research is the proposal of a hierarchical model of audit objectives. This model illustrates the multi-level nature of auditing activities, encompassing a spectrum of tasks from ensuring the reliability of financial statements to achieving strategic corporate governance goals. The study delves into the role of analytical procedures in audit, positioning them as powerful means of generating valuable information for strategic decision-making and business process improvement. This perspective highlights the evolving nature of audit, moving from a compliance-focused activity to a value-adding business function. In the context of investment attractiveness, the paper argues that quality audit is a key factor in building investor and stakeholder confidence. It plays a crucial role in protecting shareholder rights, especially those of minority shareholders, by ensuring transparency and accountability in management decisions. The paper concludes by positioning audit of financial results as an integral component of modern corporate governance systems. It argues that effective audit practices contribute significantly to enhancing the efficiency, transparency, and competitiveness of Ukrainian companies in the global market. This study contributes to the ongoing dialogue on the evolution of audit practices in the face of changing business landscapes and increasing stakeholder expectations, providing valuable insights for practitioners, regulators, and academics in the fields of auditing and corporate governance.

Data-Driven Decision Support Systems for Business Process Improvement

The accessibility of data is altering how businesses make decisions at different levels. Scholars and professionals are investigating the ways in which Business Process suppliers can profit from the availability and application of data, particularly in relation to decision-making concerning service provision. Business Process Improvement is one of the applications that is anticipated to gain the most from the accessibility of information. Suppliers of services can avoid failures by making prompt and well-informed decisions based on the evaluation of the resource's health state. Despite this, providing data-driven BPI services is not simple, and providers must set up their systems to correctly gather, process, and utilize past and current data. This study introduces a data-driven business intelligence framework to provide use full insights for improving business process activities. This framework offers a set of visualization tools that help interpret the relation between different factors that can improve the management of different business processes. Moreover, our framework provides successful integration of random forests to allow predictive modeling of sales, profits, and discounts across different regions.

МАРКЕТИНГ ИННОВАЦИЙ И ПЕРСПЕКТИВЫ РАЗВИТИЯ ЕГО В УСЛОВИЯХ ЦИФРОВОЙ ЭКОНОМИКИ

During the development of the Marketing 5.0 complex, it is important to consider the fea-tures and specifics of the modern development of innovative marketing, marketing activities, marketing of innovations, which is especially important for the system of promotion of products, goods and services on the Internet. The article presents strategic directions for the development and improvement of innovation marketing at the stage of development of the digital economy. The advantages and disadvantages of using marketing tools to promote innovation at each stage of the development of the digital economy, according to the national program, are grouped during the evalua-tion of the results of marketing research. In the course of scientific research, a scientific novelty has been formulated, which consists in the formation of groups of digital and innovative technologies and tools for the development of marketing activ-ities that are used in modern practice of ecosystem development. The main hypothesis of the scientific research has been formed and proves that innovation market-ing is developing rapidly and the use of innovative tools and technologies transforms marketing activities and forms a new paradigm, improving business processes under the influence of ecosystem formation, which also affects marketing activities. Modern innovative marketing tools are presented, which are aimed at improving the efficiency of all stages of the business process, increasing the resulting performance indicators of companies.

Управління стратегічними змінами підприємства в контексті довгострокового розвитку вітчизняних компаній під час війни та в поствоєнний період

The article examines changes as an integral part of the management system of any company. It is defined that not all changes have an impact on the enterprise development strategy. Most of the changes are ongoing and do not affect the activities of the entire company, and therefore require significantly fewer financial and human resources to adapt to them. In an uncertain environment, companies must be prepared for rapid strategic changes, including revising the business model, improving business processes, optimizing costs, and introducing new digital technologies to increase efficiency and reduce dependence on external factors. The key aspect is the company’s personnel: supporting and developing employees through training, motivation and involvement in the change process. The war has affected HR policies, forcing companies to relocate employees to safe regions, implement support programs, adapt recruitment, and ensure open communication. Regular monitoring of the implementation of the strategy and evaluation of results allow you to make timely adjustments and achieve your goals. It is identified that it is strategic changes that require an effective mechanism and a precise algorithm for implementation. It is underlined that during the wartime and in the post-war period, the approach to the development of a long-term development strategy should change significantly, which, in conditions of uncertainty in the external environment, is influenced by many negative factors that create inefficiency of its implementation in the future. In times of war, companies can sacrifice short-term profits, poor product quality, outdated technology, unnecessary costs, old business models, and short-term goals to invest in innovation, raise quality standards, adopt new technologies, optimize costs, transition to new business models, and focus on long-term goals to ensure sustainability and competitiveness. During the wartime and in the post-war period, the long-term development strategy of domestic companies should be based on the principles of diversity, flexibility, and adaptability.

СТРАТЕГІЧНЕ УПРАВЛІННЯ ІННОВАЦІЙНІСТЮ БІЗНЕС-ПРОЦЕСІВ ПІДПРИЄМСТВА

The article examines and summarizes the concepts and basics of enterprise business process management. The effective functioning of the enterprise depends on the implementation of a complex of business processes, their integrity and consistency in business processes. The details of their strategic management are taken into account. The purpose of the article is to research and establish the peculiarities of the formation and implementation of strategic management of business processes in the conditions of the development of the innovative orientation of enterprises. The stages of business process development are considered in detail. Enterprise strategy depends on strategic innovation management, which is the key to achieving competitive advantage in a complex and competitive market. There are questions about the need to develop a strategic model for managing innovative development, which will contribute to stimulating economic activity, increasing competitiveness, and motivating the introduction of innovations into business processes. In the modern business environment, the technology of production activities determines the business processes that make up an innovative enterprise, which is the result of the combination and optimization of various business processes. Innovative elements are crucial to creating and maintaining a financially stable business policy. For the effective management of business processes in the organization, it is extremely important to create a management system that allows evaluating strategic goals and determining the effectiveness of all business processes in achieving these goals. A management tool is to create and use metrics that measure how well business processes are performing, covering all aspects of operations. Innovation is related to the concept of sustainable development, and it is appropriate for companies to constantly monitor and respond to changes and ensure an acceptable level of risk, so that companies can combine their existing resources and capabilities to use them as efficiently as possible. By improving business processes, companies can gain a competitive advantage and fully utilize their resources. Therefore, the issue of its strategic management is gaining more and more importance.

DT4BPM: A proposed approach for combining Digital Transformation and Business Process Management

Business Process Management (BPM) and Digital Transformation (DT) are two interconnected concepts. BPM involves identifying, analyzing, and improving business processes, while Digital Transformation leverages digital technologies to transform business operations. BPM provides the foundation for digital transformation by optimizing processes, and digital technologies enhance BPM by providing data, analytics, and automation tools. Together, BPM and digital transformation enhance business operations and lead to better customer experiences and increased profitability. Ultimately, the integration of BPM and digital transformation is a strategic imperative for organizations seeking to thrive in today’s digitally driven landscape. A new approach combining BPM and DT named DT4BPM is proposed in this paper. DT4BPM takes advantage from both approaches and will have a lifecycle which includes in the proper way phases and sub-phases that were obtained through a positioning of each of the lifecycles of BPM and DT.

Диджиталізація бізнес-процесів ТОВ «Епіцентр К» як інструмент їх удосконалення

The article is devoted to the relevant topic of development and improvement of the enterprise’s business processes. The aim of the article is to study the practical aspects of improving business processes using the example of «Epicenter K» LLC through the implementation of digital technologies. It is clarified that there is a significant improvement in the field of business process classification. The article offers the author’s view of their division into development processes, main business processes, management processes and auxiliary business processes. The directions of development of the «Epicenter K» LLC group of companies within each of the groups were considered. The main business processes, which were improved by the company «Epicenter K» LLC, have been considered. The main methods of improvement and optimization of business processes of «Epicenter K» LLC have been determined. Examples of the use of modeling and description of business processes are provided: benchmarking, process engineering, and business process reengineering. It is determined that the main instrument for improving the business processes of «Epicenter K» LLC is their digitalization and digitization. It is clarified that the company is actively using digitalization to improve its business processes and to meet the needs of customers in both food and non-food products and services to the maximum extent. Examples of digitalization of business processes of «Epicenter K» LLC are provided: communications, trade process, work of employees of trade departments, document flow and production process. It is concluded that «Epicenter K» LLC is a leading domestic company in the field of retail and production, which every year more and more applies the strategy of diversification and optimization of its business processes, allowing to maximally satisfy customer requests in quality goods and services. The main directions of the company’s development in the field of digitalization and digitization of business processes are outlined in order to ensure profitability, reduce costs and increase labor productivity.

An NFC application for the process mapping automation for SMEs

In the past decade, the focus on Process Reengineering (PR) and innovation management has driven enterprises to explore how new technologies can reshape their business models and redefine their operational processes. Business Process Management, the visual display of physical process and IT flow, provide a structured approach to understanding, analyzing, and improving business processes, leading to increased efficiency, productivity, and customer satisfaction. While small and medium-sized enterprises (SMEs) play a vital role in manufacturing economies, their limited technical and financial resources often hinder substantial investments in research and development (R&D). This research aims to address this challenge by providing SMEs with an affordable and user-friendly solution for automating business process mapping, calculating total process times, and determining phase durations without the need for external expertise. Through the utilization of Near Field Communication (NFC) technology, a comprehensive toolkit consisting of IoT devices with NFC tags has been developed. This toolkit can be seamlessly integrated into the local area network of the company. Rigorous testing in a laboratory environment has demonstrated the solution effectiveness and its seamless integration into the production environment of SMEs. By empowering SMEs with this cost-effective solution, they can gain valuable insights of their processes. Furthermore, by facilitating the easy and rapid development of their own business process mapping, SMEs have the potential to pave the way for effective and efficient reengineering. This research bridges the gap between limited resources and the growing demand for technological and organizational innovation, as well as cost savings in SMEs. It offers a practical and accessible approach to enhancing productivity and competitiveness in the ever-evolving business landscape.

Cognitive Process Mining and its Scope in Improving Business Processes

Cognitive Process Mining and its Scope in Improving Business Processes

Responsible AI-based business process management and improvement: observations from financial domain cases

Responsible AI-based business process management and improvement: observations from financial domain cases