Importance Of Service Sector Research Articles

Forecasting the Foreign Tourist Arrivals to Vietnam Using the Autoregressive Integrated Moving Average Method

The tourism has been recognized as the most important service sector in the economic development strategy of the Vietnamese government for the decades. The number of foreign visitors to Vietnam has increased rapidly over the years, however, the quality of the forecasting work has not met the requirements of the planning development. The serious over-loading of Vietnamese infrastructure as well as serving network has come by the problems in the forecasting. There is a large gap between the forecasting information and the real growth of the tourism sector in Vietnam. In order to solve this issue, our paper employs the ARIMA method to identify a more suitable tool for forecasting the foreign tourist arrivals to Vietnam. The data is used by the monthly form collected from the January 2009 to June 2018. The regression result determines the ARIMA (2,1,12) is the optimal model and applied to forecast the number of visitors come to Vietnam for three months of the third quarter in 2018. Finally, our study result provides a useful forecasting tool for not only the Vietnamese policymakers but also the businesses in the tourism sector in Vietnam in the future.

A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN BANKING SECTOR

Customers play a predominant role in service marketing. Financial services produce a challenging sector and bear professional skill in designing product/services. Out of other financial service, banking is oldest and important financial service sector. Customer Relationship Management (CRM) has a massive influence in service sector, to win and hold customers for long term efficiency. In the early half of 90s, the relationship marketing idea was formally introduced into the service marketing field. Banks found it more beneficial to hold and reward the existing customers as opposed to pursuing new customers. The essence of CRM is to make customers and hold them. Therefore, incurrent situations banks mainly focus on satisfaction of the customers which indicates that the customer is delighted and satisfied by using the service. Hence the researcher made an attempt in this study to analyze the level of satisfaction on customer relationship management practices in the selected private sector banks. Customer Relationship Management (CRM) is major concern among the service providers especially the banks, if there is lack of understanding. Banks manages their relationships with the customers in their own way. However, the customers’ perception on CRM practices among banks should also be taken into consideration. The activity of CRM must attend the needs of customers as priority without delay in time; the banks can create a customer data base and make more awareness to customers significantly. Hence the CRM concept may be focused so that the customers are treated as first priority or royally in banking services. Thus, the banks need to focus in improvement of the customer satisfaction in utilizing various modern banking services and should provide more friendly services to customers that make the modern banking activity a pleasure experience for the customer to use.

Health Status and Access to Health Care Services in Jammu and Kashmir State

Human capital, as characterized by good education and good health is an important determinant of economic growth. Health finds a predominant place in three of the eight goals, eight of the sixteen targets and eighteen of the forty-eight indicators of the “Millennium Development Goals of the United Nation”. Health is the most important social service sector having direct correlation with the welfare of the human being. This sector assumes focus for reaping the demographic dividend having healthy productive workforce and general welfare of a State. The State of Jammu and Kashmir has performed relatively well in providing health and medical facilities to the people, but the level is still beneath the satisfaction. The progress of health infrastructure in the State can be judged by the health infrastructure i.e., the availability of hospitals, dispensaries and doctors. There are 4433 Govt. Health institutions at primary, secondary and tertiary levels with 6674 doctors in-position. The doctor patient ratio in our State is 1:1880 as against the recommendations of World Health Organization (WHO) of 1:1000. The doctor patient ratio at the National level is 1:2000. Besides, 826 sub-centers, 371 New Type Primary Health Centers (NTPHCs) and 87 ISM dispensaries have been sanctioned recently. Further, 1443 Specialists, MBBS/AYUSH doctors and 5494 paramedics have been hired on contract basis under National Health Mission (NHM) respectively. The Bed Capacity of different hospital under GMC Srinagar /Jammu and its associate hospitals in the State is 12965 comprising of 6967 in Kashmir and 5998 in Jammu regions. Most of the health indices of the Jammu and Kashmir are far better as compared to all India level. This is especially a case with life expectancy, Crude Birth Rate, Crude Death Rate, Infant Mortality Rate and Institutional Births.

Characterizing the metabolic pattern of urban systems using MuSIASEM: The case of Barcelona

The extreme degree of openness of contemporary urban systems with regard to both economy and population creates a serious challenge for the study of urban energy metabolism. A novel tool based on Multi-Scale Integrated Analysis of Societal and Ecosystem Metabolism (MuSIASEM) is proposed to overcome these challenges. It consists of an end-use matrix, a coherent multi-level integrated characterization of the uses of different forms of energy carriers (electricity, heat, fuels) for the various tasks performed in the city, including private and public mobility, tourism, commercial and residential activities. The end-use matrix integrates quantitative data referring to different dimensions (i.e. energy, human activity, land use, value added) and hierarchical (economic sectors and functional elements at lower levels) and spatial scales (i.e. individual buildings, neighborhoods, and the city as a whole). The end-use matrix provides information on both extensive (flows) and intensive variables (flow/fund ratios or benchmarks). Benchmarks are important for policy-making and allow a meaningful comparison of energy performance across hierarchical levels within the urban system, and among different urban systems. The approach is illustrated for Barcelona, a global city characterized by an important service sector.

Los trabajadores de los servicios intensivos en conocimiento en Argentina y México, 2010-2017: Un análisis comparativo de indicadores laborales

The objective of this work is to show the working indicators in a group of activities called knowledge-intensive services that includes administration, health, education, finance, arts, computing, etc. Due to their specialization, they are provided by trained personnel and are a source of high added value. Despite their importance, studies that reveal the conditions of these knowledge workers are lacking. An exploratory, descriptive and comparative study is carried out between Argentina and Mexico, since they have an important service sector. It was found that the workers of this group of specialized services have a greater presence in Argentina, as well as better conditions in terms of salary, working hours and gender equality.

An Appraisal of Entrepreneurial Skills of Construction Professionals to the Development of the Service Sector in Nigeria

An Appraisal of Entrepreneurial Skills of Construction Professionals to the Development of the Service Sector in Nigeria Ikupolati, Adeyeye, Oni, Medubi, Obafunmi Abstract Construction industry is one of the important service sectors in Small and Medium Enterprises (SME). Construction industries are not “footloose” hence all progress that is made in improving the sustainability and performance of the construction industry benefit the region and countries they operate in. The aim of this study is to investigate the entrepreneurial skills of construction professionals in the built environment of the development of the service sector in Nigeria. This was achieved by establishing innovativeness of construction professionals, determining willingness take risk by construction professionals and the roles of human resource management of construction professionals actually contribute to the development of the service sector in Nigeria. In this study construction professionals were restricted to only those in the built environment; consist of Architects, Builders, Estate valuers, Land Surveyors, Quantity Surveyors and Town Planners. The questionnaire was designed based on open-ended format of the item used. A total of 304 questionnaires were sent out to registered professionals in the built environment in Abuja and Lagos towns were construction of the built environment is visible. 204 questionnaires representing 67% of the sample were returned and deemed useable. The data was analyzed using percentage, graph and linear regression for descriptive and inferential analyses respectively. Study established that majority (83.8%) of the respondents agreed that entrepreneurial skills of construction professionals was statistically significant in explaining the development of the service sector in Nigeria. The study concluded that entrepreneurial skills of construction professionals contribute to the development of the service sector in Nigeria. The study recommends capacity building as this is paramount to development of the service sector in Nigeria through training, workshop etc. Full Text: PDF DOI: 10.15640/jsbed.v5n2a10

Introducing Eco Friendly Urban Traffic Control Room

In this article, new services in Green Computing environment is introduced. Energy and power is saved in an efficient manner using proposed services. These services are still undefined to the researchers in most of the cases. A typical framework of hierarchical structure for typical software managed central urban traffic control room is considered as case study. Each type of services is shown with an example which is interrelated with central traffic control room scenario. The authors' aim is to produce an energy efficient and power savings method in computing environment. Urban Traffic Control Room is considered as a case study. This is because in today's world urban traffic management is one of the most burning issues of any smart city management. Use of complex yet efficient software in the urban traffic control room may aid in proper management of road traffic. Keeping in mind growing environmental concerns, efficient green system architecture needs to be in place to ensure high performance, reliability and security of such an important public service sector.

An Appraisal of Entrepreneurial Skills of Construction Professionals to the Development of the Service Sector in Nigeria

Construction industry is one of the important service sectors in Small and Medium Enterprises (SME). Construction industries are not “footloose” hence all progress that is made in improving the sustainability and performance of the construction industry benefit the region and countries they operate in. The aim of this study is to investigate the entrepreneurial skills of construction professionals in the built environment of the development of the service sector in Nigeria. This was achieved by establishing innovativeness of construction professionals, determining willingness take risk by construction professionals and the roles of human resource management of construction professionals actually contribute to the development of the service sector in Nigeria. In this study construction professionals were restricted to only those in the built environment, consist of Architects, Builders, Estate valuers, Land Surveyors, Quantity Surveyors and Town Planners. The questionnaire was designed based on open-ended format of the item used. A total of 304 questionnaires were sent out to registered professionals in the built environment in Abuja and Lagos towns were construction of the built environment is visible. 204 questionnaires representing 67% of the sample were returned and deemed useable. The data were analyzed using percentage, graph and linear regression for descriptive and inferential analyses, respectively. Study established that majority (83.8%) of the respondents agreed that entrepreneurial skills of construction professionals was statistically significant in explaining the development of the service sector in Nigeria. The study concluded that entrepreneurial skills of construction professionals contribute to the development of the service sector in Nigeria. The study recommends capacity building as this is paramount to development of the service sector in Nigeria through training, workshop etc.

The ambiguity of intelligent algorithms: job killer or supporting assistant

The history of industrialisation shows how new technologies triggered social and economic revolutions, and how traditional jobs were replaced or changed by the use of machines. There are signs of highly dynamic changes in the learning and working environment of the 21st century, with serious global social consequences similar to the industrial revolution. In the working environment, computers assist people and reduce their workload in a variety of ways. With increasing computing power and advanced memory technologies, they master the basics of autonomous machine learning. Intelligent algorithms are increasingly taking control, with the result that in many occupations, decisions are already routinely taken by software systems and not by people any more. Within just a few decades, information technology and its associated technological requirements have become the catalyst for a highly industrialised society. Developments in microelectronics are progressing at exponential speed, which will also have far-reaching social consequences for vocational fields outside of the information and communication technologies. Impacts of the knowledge and information society include changes in the nature of work towards an increasingly important service sector and a significant increase in knowledge work. This is accompanied by a decline in the working population (demographic change) and the need for a modified workplace design in context of the changed age structure of the workforce. This Paper intends to explore on basis of the findings from the most recent German Foresight Exercise (BMBF Foresight Cycle II), how technological innovations in the field of ICT will dramatically change structures and ways of communication, collaboration and work. Some alternative development paths and implications for the areas job, career, production and work are scrutinized and discussed. Possible developments depend on the degree of autonomy of computer systems and the extent to which humans lose control over these systems; while - of course - the boundaries between conceivable scenarios are fluid.

Effectiveness of Health Sector Special Autonomy Funds Management Program Supiori Regency, Papua

Under the Special Autonomy Law, indigenous Papuans receive special attention and are the main subject of development. The existence of the central government, provincial government, district/city governments, as well as subordinate institutions, are all geared to provide the best service to the indigenous people of Papua, in order that improvedsocial welfare can be realized, so that the lives of indigenous people of Papua can be in line with that of the rest of the population in Indonesia. There are four very important service sectors within the strategic mandate of the Special Autonomy Law to be implemented by the government in relation to the welfare of indigenous Papuans, namely: education, health and nutrition, village infrastructure, and economic empowerment. Supiori local government has yet to determine the performance indicators pertaining to implemented programs and activities funded by Special Autonomy. These conditions make the assessment of performance against the use of Special Autonomy funds difficult because indicators of achievement of the program/ activity are not available.Types of data collected in this study include both secondary and primary data. The data collection techniques used in this study are:Questionnaires and Distributed Questionnaires, In-Depth Interviews, Library Research, and Focus Group Discussions.Supiori Autonomy health sector funding of the programs and activities of the Department of Health in 2012 has been quite effective and beneficial for the Health Services Unit, which includes hospitals, health centers and Puskesmas Pembantu health center. In addition, medical personnel (nurses), Posyandu cadres, pregnant and nursing mothers, infants and toddlers, children and the community district also enjoy greater health benefits.There needs to be involvement and participation in the Health Services Unit Autonomy fund management, in areas ranging from planning to follow-up. Participation can be done through discussions about Health Services Unit needs, as well as the needs foundin the planning and budgeting of Special Autonomy funds in the Supiori health field.

Analysis of performance standards in the educational institution College of Business and Economics, Sulaimaniyah University as a model

The analysis of performance quality standards in the educational institution considering that it’s one of the most important service sectors which is one of the most important fields in which creativity and scientific research are stimulated in a direction for achieving continuous development as a service for the community.
 The college of administration and economics in the University of Sulaimaniyah was chosen as example to apply these standards in the frame of instructions that was set by the ministry of higher education in the Kurdistan region as a basis to achieve the reform, change and development in this field.

A SUGGESTED FRAME TO APPLY ENVIRONMENTAL QUALITY STANDARDS WHILE MARKETING SERVICES IN MEDICAL SECTOR AN APPLIED COMPARATIVE STUDY BETWEEN PUBLIC AND PRIVATE SECTOR

The health sector of the important service sectors represented in therapeutic health sector, which includes hospitals, where the simplest expression of the hospital is a place to house the sick and injured until they are relieved of pain, so we find that the safety and security of patients is the cornerstone of health care and the quality of medical services, lies the importance of the hospital being the place where the patients are supposed to heal and place it meant to be at the highest level of security, safety and health and that it should be played those hospitals to improve performance and the quality and safety in the services provided to patients. As part of achieving the goals of research and testing, the researchers followers of the theoretical side and side pragmatic as follows: - have the researchers using descriptive and analytical approach to show the importance of applying quality standards in the medical field and its impact on the marketing of services in this area through the study sample number 2 Hospital (Hospital Abu Rish Specialist Hospital Dar Al Fouad) were the forms distributed to these hospitals, and so strong for a sample (80) Single distributed to patients in hospitals under study equally as well as the distribution of the sample of questionnaires (120) Single various departments in hospitals under study equally to prove hypotheses and display the scarcity of research on the application of these standards, which are gaining big on the importance of all levels and levels, and interested scientists and specialists in this field, the study proved that there is a disparity in the performance of those hospitals under study and the lack of impact on the environment, whether internal or external.

India, a Growing Service Economy Need for Entrepreneurial Capital

With the liberalisation of the economy, India has become one of the fastest growing nations in the world. The burgeoning market in the country would be adding nearly one France every three and a half years and one Australia every year. Of significant importance in this growth trajectory has been the contribution of the services sector, contributing nearly 55 per cent of the GDP in 2006-07. The sector has come to play an increasingly dominant role in the economy accounting for 68.6 percent of the overall average growth. It thus shows that services hold immense potential to accelerate the growth of an economy and promote general well-being of the people. They offer innumerable business opportunities to the investors. They have the capacity to generate substantial employment opportunities in the economy as well as increase its per capita income. Promotion of entrepreneurship in this sector can help mitigate the much debated issue of unemployment. This paper focuses on importance of service sector in the India economy and the need for entrepreneurial development and puts forth a plan of action for entrepreneurial growth.

Big Cloud: a hybrid cloud model for secure data storage through cloud space

In recent years, cloud computing has proven its importance in every domain. Cloud computing brings the technological drift in banking and finance sectors. In today's computing field, cloud applications and cloud services are getting increased rapidly over the internet. Nowadays, each and every important service sectors are migrating towards the cloud computing as it offers scalable and secure online resources with the minimal time delay where there exists million numbers of transactions. In this paper, we have developed novel framework called as Big Cloud which provides faster retrieval of the data. We are rediscovering the anonymity problems through cloud space to solve the security issues in the banking database. On whole, we have explored the merits of involving cloud database in banking, to assure security and effective load balancing of multiple queries among various servers by applying existing encryption algorithms in a newer approach.

The scope of public organisations with productive functions: insights from the inefficiency of Italian local public transport

It is a well-known fact that reforms necessary to enhance competition and make the economy more attractive play a major role in the Government activity in Europe. Considering the Italian state of affairs, this paper focuses on the inefficiency of public producers in the light of certain market and legal impediments. This paper describes key barriers that undermine the healthy functioning of an important industrial and service sector of the Italian economy: specifically local public transport. This paper also sheds some light on this problem analysing the impact that a controversial regulation framework may have on an industry and suggests that the degree of liberalisation affects the return on investments.

Occupational Health Stress in the Service Sector

The basic purpose of the current study was to explore the occupational health stress reasons, consequences, and job outcomes in the service sector as well as to suggest stress management techniques to overcome stress. This research used a mixed qualitative research methodology, which included a collective case study method as well as a narrative inquiry method. Respondents (both males and females) were selected from two of the most important service sectors -- the banking industry where working hours are long, and the education sector where working hours are comparatively short. A total of eight case studies were taken through focus group discussions in which respondents were requested to write a one-page report about their work experiences, problems faced at their workplace, whether they were facing any stressful challenge and threat, and how their health was affecting them due to stressful situations at the workplace. The data was reported from the words of respondents as it was written on their response forms. From the list of responses, the following themes emerged and were derived in Figure 1: stressors (reasons), consequences (change in physical, psychological, and behavioral response), and outcomes (job outcomes). Stress management techniques were suggested from an organizational and individual point of view.

TURİZM SEKTÖRÜNÜN TÜRKİYE’NİN EKONOMİK BÜYÜMESİ ÜZERİNDEKİ ETKİSİ: 1963-2011

Tourism is recognized as one of the important service sector of countries in economic and social majors. The purpose of this study is to investigate the relationship between tourism and economic growth for Turkey. In the study, the relationship between tourism and economic growth for the period 1963-2011 were examined through the Johansen cointegration test and the Toda Yamamoto causality test. According to Johansen cointegration test in the long run there is a cointegration realitionship between tourism and economic growth. Granger causality test based on VECM model indicated that there was uni-directional relationship from tourism to economic growth but the results which derived from Toda-Yamomato causality test indicated that in Turkey there was no causality from tourism to economic growth or no causality from economic growth to tourism

Inteligência competitiva em organizações de serviços: uma revisão sistemática da literatura

É crescente a importância do setor de serviços na economia mundial. Diante de um mercado dinâmico e globalizado, marcado pela concorrência acirrada, a inteligência competitiva – IC pode auxiliar as organizações de serviços no processo de tomada de decisão e na concepção de vantagens competitivas frente aos concorrentes. Nesse contexto, este trabalho tem por objetivo delinear o estado da arte relativo à utilização da inteligência competitiva em organizações do setor de serviços, através da pesquisa e análise de artigos presentes nas principais bases de dados. Este estudo possui caráter teórico-conceitual, compreendendo uma revisão bibliográfica sistemática da literatura, incluindo uma análise bibliométrica e análise de conteúdo. Foram levantadas publicações em periódicos indexados pelas seguintes bases condizentes com o tema da investigação: Web of Knowledge, Scopus, Ebsco, ScienceDirect, e Engineering Village. Os resultados permitem inferir sobre a importância sobre o tema inteligência competitiva para a sobrevivência e aumento da competitividade em organizações de serviços. Por fim, verificou-se a existência de uma lacuna relacionada a estudos prescritivos, com foco em investigações aprofundadas sobre o tema abordado, sendo este tipo de estudo relevante para que a área atinja maturidade.

Therapeutic recreation as a developing profession in South Africa

South Africa experiences socio-economic challenges with a high prevalence of poverty resulting in disability and non-communicable diseases affecting the health and welfare of communities. Health services are not always accessible or available to citizens, especially those of previously disadvantaged or rural communities. The South African National Plan for Development 2030 aims to address these inequality and health issues. One focus area of this plan is the inclusion of recreation, leisure and sport as an important service sector to improve the health and well-being of all individuals. Therapeutic recreation could play an important role in this regard. In South Africa, therapeutic recreation is in its developmental stages. This paper aims to provide the reader with an overview of therapeutic recreation in South Africa as a developing profession. An overview of the current status of the profession is discussed in terms of standard of practice and as it relates to health professions and recreation service providers, programmes with therapeutic value and training needs. The study concludes that there is still groundwork to be done, calling for interested parties to embark on an aggressive advocacy and strategic planning process to develop therapeutic recreation as a profession in South Africa.

Determinants of Foreign Direct Investment in India’s Service Sector

With the ever-growing importance of services sector in India’s economy, this paper seeks to identify the determinants of FDI in the services sector. The study uses ordinary least squares regression analysis and examines the impact of GDP, GDP per capita, trade openness, FDI openness, and labour cost on FDI inflows. We also use another specification to include the lagged dependent variable as an explanatory variable. Using annual data for the period 1991 to 2010, we find that FDI inflows in the services sector in India are significantly determined by national income, GDP per capita, trade openness, FDI openness and skilled labour availability. This confirms the view that FDI in the services sector is efficiency-seeking and greater availability of skilled labour in India leads to greater inflows of FDI in services sector.