Implementation Of Quality Management Research Articles

Implementation of total quality management (TQM) to reduce patient complaints in hospitals: literature review

Implementation of total quality management (TQM) to reduce patient complaints in hospitals: literature review

Implementation of total quality management (TQM) on customer journey in hospitals: literature review

Implementation of total quality management (TQM) on customer journey in hospitals: literature review

Analysis of the Implementation of Total Quality Management (TQM) through Competitive Advantage on Company Performance: Study in the Pharmaceutical Industry of PT Kimia Farma Tbk Indonesia

Analysis of the Implementation of Total Quality Management (TQM) through Competitive Advantage on Company Performance: Study in the Pharmaceutical Industry of PT Kimia Farma Tbk Indonesia

How Does the Relationship between Perceived Management Support and Total Quality Management Implementation is Mediated by Employee Efficacy?

How Does the Relationship between Perceived Management Support and Total Quality Management Implementation is Mediated by Employee Efficacy?

The mediating role of job satisfaction and competitive advantage between quality management practices and sustainable performance: Case of hospitals in Guangxi, China

BACKGROUND: Ensuring medical quality and safety is the perpetual focus of healthcare management. Hospitals must prioritize quality management for sustainable growth. However, the complexity of quality management in hospitals, coupled with evolving practices, presents challenges. Achieving the integration of economic, environmental, and social benefits for high-quality development remains difficult. While quality management practices are acknowledged as strategic tools, their impact on job satisfaction, competitive advantage, and sustainable performance is not yet fully understood. OBJECTIVE: The objective of this research was to empirically demonstrate the relationship between quality management practices, job satisfaction, competitive advantage, and sustainable performance. METHODS: The study uses a quantitative research method. A questionnaire survey was conducted in Guangxi, China, among 171 quality management executives in secondary and tertiary hospitals, and the proposed research model was validated using PLS-SEM. RESULTS: The results showed that quality management practices have positive direct and indirect effects on sustainable performance, confirming the partial mediating role of job satisfaction, and competitive advantage in the relationship between quality management practices and sustainable performance. CONCLUSIONS: This study addresses a gap in quality management literature by exploring the relationship between quality management practices, job satisfaction, competitive advantage, and sustainable performance. Findings reveal that higher implementation of quality management practices correlates with increased job satisfaction, stronger competitive advantage, and enhanced sustainable performance in hospitals. These results suggest that implementing quality management practices can boost job satisfaction, enhance competitive advantage, and promote sustainable performance, offering valuable insights for hospital leaders.

Application Evaluation and Analysis of PDCA Cycle Quality Management in RICU Instrument and Equipment Management

Objective To explore the application value of PDCA cycle quality management in RICU instrument and equipment management. Methods In order to improve the operation quality and efficiency of department management, The PDCA cycle quality management method had been used in the management of RICU instruments and equipment. The effects of PDCA cycle quality management before and after the implementation were compared, and the satisfaction survey was conducted. Results After the implementation of PDCA cycle quality management, the rate of Instruments and equipment with complete accessories was improved (P<0.05), and the rate of equipment with stained surface was significantly reduced (P<0.01). In the analysis of satisfaction survey results, after the implementation of PDCA cycle quality management, the satisfaction of medical staff on instruments and equipment and the satisfaction of patients on inpatient services were significantly improved (P<0.01). Conclusion PDCA cycle quality management method can improve the management efficiency of RICU instrument and equipment, and has high application value in medical equipment management.

Pengaruh Kepemimpinan Transformasional, Kerjasama Tim dan Integritas Terhadap Penerapan Total Quality Management pada Sekolah Menengah Pertama Katolik di Kabupaten Merauke

This study aims to analyze the influence of transformational leadership style, teamwork, and integrity on the implementation of Total Quality Management (TQM) in Catholic Junior High Schools in Merauke. The motivation for this research stems from two primary factors: first, inconsistencies in previous research findings on the impact of transformational leadership, teamwork, and integrity on TQM; second, observable issues such as a lack of integrity among teachers and Foundation employees, poor teamwork, and weak leadership among principals and Foundation administrators, which have resulted in Catholic schools under the Catholic School Education Foundation (YPPK) in Merauke not meeting accreditation standards. TQM is recognized as a strategic approach to enhancing educational quality, fostering an organizational culture committed to continuous improvement and customer satisfaction. his explanatory quantitative research utilized survey methods, gathering data from 100 teachers and educational staff at Catholic Junior High Schools in Merauke. The collected data were tabulated and analyzed using the Statistical Package for the Social Sciences (SPSS) for multiple regression analysis. The results indicate that transformational leadership style, teamwork, and integrity each have a significant positive effect on TQM when considered individually. Additionally, there is a significant combined effect of these factors on the implementation of TQM in Catholic Junior High Schools in Merauke.

Integrating TQM into organizational culture for the success of the one Indonesian data (SDI) in the East Java

This study evaluates the implementation of Total Quality Management (TQM) in supporting the One Data Indonesia (SDI) policy at the East Java Provincial Communication and Information Agency (Kominfo). Employing a qualitative descriptive approach, the study well elaborates on challenges such as the lack of coordination between government agencies and the lack of regulatory support from the regional government. Despite these challenges, the implementation of TQM at the Communication and Information Agency has brought about well-described benefits, including increased data accuracy and relevance, as well as resource efficiency. However, obstacles such as the shortage of trained human resources and differences in data standards between agencies persist. The implementation of TQM has also fostered collaboration between government agencies and the private sector, enhancing the quality of public services. In conclusion, the implementation of TQM at the Communication and Information Agency supports the SDI policy by improving data service quality and strengthening organizational work culture. Further efforts in HR training and data standardization are necessary to optimize the SDI policy and improve public services.

Effects of water replenishment on lake water quality and trophic status: An 11-year study in cold and arid regions

Water replenishment is an important measure for maintaining and improving the aquatic environmental quality of lakes. The problems of water quality deterioration and water shortage can be alleviated by introducing water of higher quality. However, the mechanism of water replenishment in the improvement of the water quality and trophic status of lakes remains unclear. This study investigated water replenishment in Wuliangsuhai Lake (WLSHL) from 2011 to 2021 by collecting seasonal water samples and conducting laboratory analyses. Water replenishment was found to be capable of significantly improving lake water quality and alleviating eutrophication. It is worth noting that single long-term water replenishment measures have limitations in improving the water quality and trophic status. The whole process was divided into three stages according to the water quality and trophic status, namely the buffer period, decline period, and stable period. During the buffer period, the water quality and trophic status showed only slight improvement because of the small amount of water replenishment and the low proportion of higher-quality water from the Yellow River. In the decline period, with increasing water replenishment, the proportion of higher-quality water from the Yellow River gradually increased, leading to the most significant and stable degree of improvement. In the stable period, increases in the amount of water replenishment had little effect on improving the water quality and trophic status, which is attributable to the balance between internal pollutants (lake water–sediment), and the balance between internal-external pollutants (lake water–irrigation return flow + Yellow River water). On the premise of stable water quality, with eutrophication control as the management goal, the optimal water replenishment would be approximately 10.58 ×108 m3. Further necessary measures for solving aquatic environmental problems include the combination of sediment dredging, optimization of the water replenishment route, and implementation of quality management in water replenishment.

The Functionality of Global Quality Management in the Dynamic and Global Environment of Mergers, Acquisitions, and Strategic Partnerships - Adoption of a Systematic Process Concept

<i>Purpose: </i>To explore the functionality of the quality management processes at the global level and understand its complexity and multiple dimensions. <i>Design/methodology/approach: </i>The researchers use a novel systems perspective to explore international standards ISO 9001/9004 capacity to encompass this complexity and analyze the stages by which global multinational organizations develop. In-depth interviews with experts (CEOs, quality managers, and global managers) from 18 international firms were some of the qualitative methods used in the research, along with content analysis, observations, and other methods. The study addresses the philosophy of global quality management and emphasizes the need for inter-organizational coordination and process management. <i>Findings: </i>The results of the qualitative tools showed that the existing definitions in ISO 9004/9001 have made it challenging to address the level of process complexity in international organizations. The main recommendations of the study are the following key points for expanding and refining the existing process concept for a global reality: 1) adopting a systems approach for analyzing the development of a global quality function in complex, multinational companies. 2) extending the classic process approach to open, multi-interface systems oriented towards mutual strategic, operational, and marketing processes.<i> Originality/value: </i>In this article, we suggest an innovative, integrated systems approach to multinational quality management based on shifting from the traditional emphasis on separate operations and manufacturing sites toward a comprehensive perspective that considers the interdependence and coordination among locations. This novel analysis and mapping process offers a comprehensive view of coordinating interdependence between elements comprising an international global process system. It expands the ‎classical approach and provides a basis for ‎developing a global, networked QMS. The current study might be useful for organizations that implement quality management systems in multinational companies. The study is part of vast academic research on international strategy in the global competitive landscape.

Total Quality Management in Improving Health Services

This research aims to determine the implementation of Total Quality Management as an effective model for realizing quality health services at Ananda Hospital Makassar. This research method is of various types qualitative with a policy approach. The data source uses primary data via instrument observations and interviews as well as secondary data through reviewing various documents. The data analysis technique uses an interactive model, namely data collection, data condensation, data presentation, and verification/conclusion. The results of this research show that the implementation of the TQM model at Ananda Makassar Hospital was not implemented optimally due to the leadership aspect of manager Hospitals are less able to organize and organize all existing resources within the hospital and the inability of the head of the hospital to collaborate and communicate well with all Ananda Hospital staff to work together. set standard work procedures that are efficient and effective and the TQM implementation factors at Ananda Hospital can run well if the hospital can optimize the implementation of communication and collaboration factors where it is hoped that the Ananda Makassar Hospital will improve the quality of service by involving patient health organizations in provide education to patients as well as collaboration in exchanging necessary medical personnel resources done Ananda Makassar Hospital to develop the competency and work skills of doctors, nurses and staff administration hospitals in collaboration with other agencies and institutions that can provide training activities.

Continue nursing education: an action research study on the implementation of a nursing training program using the Holton Learning Transfer System Inventory

ObjectiveTo address the gap in effective nursing training for quality management, this study aims to implement and assess a nursing training program based on the Holton Learning Transfer System Inventory, utilizing action research to enhance the practicality and effectiveness of training outcomes.MethodsThe study involved the formation of a dedicated training team, with program development informed by an extensive situation analysis and literature review. Key focus areas included motivation to transfer, learning environment, and transfer design. The program was implemented in a structured four-step process: plan, action, observation, reflection.ResultsOver a 11-month period, 22 nurses completed 14 h of theoretical training and 18 h of practical training with a 100% attendance rate and 97.75% satisfaction rate. The nursing team successfully led and completed 22 quality improvement projects, attaining a practical level of application. Quality management implementation difficulties, literature review, current situation analysis, cause analysis, formulation of plans, implementation plans, and report writing showed significant improvement and statistical significance after training.ConclusionThe study confirms the efficacy of action research guided by Holton’s model in significantly enhancing the capabilities of nursing staff in executing quality improvement projects, thereby improving the overall quality of nursing training. Future research should focus on refining the training program through long-term observation, developing a multidimensional evaluation index system, exploring training experiences qualitatively, and investigating the personality characteristics of nurses to enhance training transfer effects.

Achieving operational excellence: Key factors in total quality management for pharmaceutical industry

The implementation of total quality management always concerned by top management within organization. TQM is the process of involving all employees of organization in its continual improvement to achieve customer satisfaction. The aim of this study is focused at elements & key success factors implemented TQM process. Quality is critically important ingredient to organizational success achieved by TQM, which aimed at prevention of defects rather than detection of defects.

Implementation of the Trilogy Concept: Improving Student Quality and Education Standards at the Islamic Education Foundation

This research explores the trilogy concept's application in improving student quality and educational standards at the Ulul Albab Islamic Education Foundation. The research method uses a qualitative descriptive approach with case studies, and this research focuses on the quality of teachers, students, and parents. The results show the foundation's commitment to producing students with character through learning activities and extracurricular learning. Increasing teacher quality can be realized through investment in human resources, which increases individual capital. Meanwhile, through parenting activities and home visits, the role of parents in educating children at home is strengthened. A holistic approach involving all relevant parties, full support from the environment, community, and government, and the implementation of quality management and national standards are the keys to improving the quality of Islamic education. The implication is that greater collaborative efforts are needed between all stakeholders to implement effective strategies in improving education quality and increasing educators' competence in educating the next generation.

TINJAUAN TEORITIS MANAJEMEN MUTU PENDIDIKAN

When discussing the results of educational provision, of course you will question the quality of educational provision, and to measure the quality of education you can look at the graduates or output. And this can be realized if it is done with proper management of the quality of education, and that is the domain of education quality management studies. So a comprehensive understanding of education quality management is needed so that it can be implemented in educational institutions appropriately and can run effectively and efficiently. In this study the author uses qualitative research with a library research approach and is descriptive in nature, where the author wants to reveal a deeper theoretical review of education quality management." The result of this study is that quality management, which is more popularly known as TQM, is a way of continuously improving performance (continuous performance improvement) at every level or process, in every functional area of an organization by using available human resources and capital. The main goal of TQM in education is to improve the quality of education in a sustainable, continuous and integrated manner. Meanwhile, the success of TQM is largely determined by its five supporting pillars, namely: 1). Product, 2) process, 3) organization, 4) leadership, and 5) commitment. And the implementation of quality management in schools, among other things, focuses on a). Implementation of institutional management, b). Implementation of curriculum quality management, c). Implementation of learning management and graduates

The characteristics of leadership and their effectiveness in quality management in healthcare - A systematic literature review and a content analysis.

Effective quality leadership is identified as a critical factor for organisational success. Leadership style has an important role in the implementation of quality management. This systematic review describes the characteristics of leadership in quality management in healthcare, and analyses their association with successful or unsuccessful quality management by using content analysis. Papers published in peer-reviewed journals between 2011 and June 2023 were selected by exploring the Abi/Inform, Business Source Complete, Cinahl, Pubmed and Web of Science electronic databases. Altogether 3014 records were found. PRISMA-protocol was used for selection of studies. 12 original and three review articles were included. Six leadership characteristics were identified that were linked to successful or unsuccessful implementation of quality management. The six categories were strategic, knowledge-oriented, value-based, supportive, participatory and communicative leadership. Supercategories and subcategories of successful and unsuccessful implementation are described. The results can be used to identify the leadership characteristics that promote successful quality management in healthcare organisations. In education for leaders and managers, attention should be in the characteristics and style of leadership and their impact on the effectiveness of quality management.

Analisis Total Quality Management (TQM) dalam Manajemen Pendidikan Tinggi terhadap Peningkatan Mutu Pendidikan Indonesia

Higher education in Indonesia faces challenges in improving its quality, especially in the post-COVID-19 era and the development of Artificial Intelligence (AI) technology. This study aims to analyze the implementation of Total Quality Management (TQM) in higher education management and its impact on improving the quality of education in Indonesia. Through a qualitative approach, this study identifies the urgency of higher education management as a determining factor in improving the quality of education and analyzes the development of TQM principles in the context of higher education. Data collection is carried out through relevant literature sourced from google scholar. Data analysis is carried out qualitatively consisting of data reduction, data presentation, and conclusion drawing. The results of data analysis show that higher education management plays a crucial role in the preparation of a quality workforce and TQM can improve the quality of education services. Factors supporting TQM implementation involve good governance, while inhibiting factors involve bureaucratic constraints and lack of efficiency of public services. Thus, the implementation of TQM needs to pay attention to these aspects to achieve a more substantial improvement in the quality of higher education

THE EXTENT OF THE IMPACT OF TOTAL QUALITY MANAGEMENT ON ACHIEVING THE COMPETITIVE ADVANTAGE OF INFANT MILK COMPANIES IN BAGHDAD/DIYALA PROVINCE

Companies in the infant formula industry are currently facing multiple challenges and difficulties due to advancing technological trends, increased global competition, and changing consumer behaviors. However, these companies can achieve excellence and maximize their profits by adopting new methods and mechanisms, establishing internal rules within the company, and applying them professionally and distinctly. Among these crucial methods is the adoption of Total Quality Management (TQM) to achieve a competitive advantage for infant formula companies in local and global markets Total Quality Management is a fundamental element for improving a company's competitiveness and ensuring its continuity and success. TQM effectively contributes to enhancing organizational performance and achieving operational and production objectives by focusing on employee efficiency and achieving organizational unity in performance. The implementation of Total Quality Management requires companies to adhere to recognized quality standards and practices, continuously improve processes, and work towards achieving customer satisfaction. Total Quality Management is an ongoing process and not time-bound; it does not end when a company meets a quality standard. Therefore, quality management is built on performing tasks correctly from the beginning to prevent the repetition of mistakes. It serves as a proactive and strategic approach that replaces the need for rework. Achieving a competitive advantage in infant formula companies heavily depends on Total Quality Management to obtain superior and excellent outputs for competitive markets. These companies are interrelated and depend on each other, so linking quality management to achieving outstanding performance can build numerous sustainable competitive advantages for companies

The Economic Impact of MIS Integration in Operations and Customer Relationship Management

This paper examines the strategic integration of Management Information Systems (MIS) within Operations Management (OM) and Customer Relationship Management (CRM) frameworks, emphasizing its pivotal role in bolstering economic efficiency. Through a synthesis of economic theories and MIS capabilities, the study delineates how this integration fosters improved operational processes, strategic decision-making, and customer engagement, thereby driving organizational economic benefits. Spanning process optimization, decision support systems, quality management, and customer relationship strategies, the analysis showcases the multifaceted economic impacts of MIS integration, including cost reduction, revenue enhancement, and customer satisfaction. By leveraging cutting-edge MIS technologies, organizations can harness data analytics to optimize processes, leverage decision support systems for strategic planning, implement quality management systems to uphold service standards, and personalize customer engagement to enhance satisfaction and loyalty. This study underscores the transformative potential of MIS in redefining operational efficiency and customer relationship strategies, providing valuable insights for businesses seeking to leverage technology for economic gain in the competitive market landscape.

Total quality management implementation practices and customer satisfaction: the role of innovative employee behavior and employee empowerment

This study shed additional understanding on how Total Quality Management (TQM) practices affect customer satisfaction through the innovative behavior of employees. Based on quantitative data from the 5 Teaching Hospitals in Ghana, this study employed a multistage sampling procedure to analyze the relationship between innovative employee work behavior and total management commitment, Training and Education, Performance Management System, Supplier Management, and innovative employee work behavior. We find that these relationships are positive and that the relationship between TQM practices and customer satisfaction is mediated by innovative employee work behavior. In addition to theoretical contributions to the field of TQM and healthcare systems, these results have managerial implications for hospital professionals who work at prioritizing the adaptation of TQM practices.