Achieving operational excellence: Key factors in total quality management for pharmaceutical industry

Abstract

The implementation of total quality management always concerned by top management within organization. TQM is the process of involving all employees of organization in its continual improvement to achieve customer satisfaction. The aim of this study is focused at elements & key success factors implemented TQM process. Quality is critically important ingredient to organizational success achieved by TQM, which aimed at prevention of defects rather than detection of defects.