Implementation Of E-government Services Research Articles

Implementation of the PLAVON Dukcapil Program in Population Administration Services

The general background of this research highlights the increasing importance of e-government services in enhancing administrative efficiency and accessibility for citizens. The specific background focuses on the implementation of the PLAVON Dukcapil program, which is an online service initiative aimed at improving population administration services in a local government setting. The knowledge gap identified in this study pertains to the lack of comprehensive evaluation regarding the effectiveness of communication, resources, disposition, and bureaucratic structure in this program’s implementation. The aims of the research are to assess the operational aspects of the PLAVON Dukcapil program and to provide recommendations for improvement. The results reveal four key aspects affecting implementation: communication has not been optimized, resource placement needs attention, the village head's commitment is lacking, and while the bureaucratic structure follows established SOPs, continuous evaluation is necessary. The novelty of this study lies in its focus on qualitative descriptive analysis, providing insights into practical challenges faced by local administrators. The implications suggest that improvements in communication strategies, proper resource allocation, enhanced commitment from leadership, and ongoing evaluation of procedures are essential for the successful implementation of e-government services, ultimately leading to better community engagement and service delivery in population administration. Highlights: Communication strategies need improvement for better community understanding of PLAVON. Resource allocation and staff training are crucial for effective program implementation. Continuous evaluation of bureaucratic structures is necessary to enhance service delivery. Keywords: E-Government, PLAVON, Administration, Communication, Resources

Application of E-Government in Preventing Illegal Levies in West Java Province

The importance of implementing E-Government is to create a clean, transparent and accountable government in resolving various problems that occur in society, one of which is illegal levies. The phenomenon of illegal levies is not something new and often occurs in various regions in Indonesia, such as what happened in West Java Province. To resolve the problem of illegal levies, the West Java provincial government is optimizing the implementation of E-government through the Siberli application, which is an online extortion reporting service. This research uses a qualitative research method with a descriptive approach. The choice of this qualitative method was based on the consideration that the application of E-government in eradicating illegal levies in West Java is more appropriately answered with a qualitative descriptive approach. The data collection technique used is through literature study and field study. Meanwhile, the data analysis techniques used include data collection, data processing and drawing conclusions. The results of research in the field show that the implementation of E-government by the government in overcoming the problem of illegal levies in West Java Province is appropriate and relatively effective. This can be seen from data for the last 6 years which shows that the West Java Illegal Levy Saber Task Force has processed at least 60,000 perpetrators of illegal levies. The government's success in overcoming the problem of illegal levies in West Java cannot be separated from the implementation of E-government services, one of which is through the Siberli Application. To provide a deterrent effect to the perpetrators, as many as 42,000 perpetrators were dealt with through direct warnings by the Illegal Levies Saber Task Force, and the remaining 102 other perpetrators were carried out by arrest operations and processed in accordance with applicable legal provisions. Keywords: Electronic Government ∙ Illegal Levies ∙ West Java Province.

China's Smart Diaspora Governance: Extraterritorial Social Control Through Digital Platforms

This article investigates the transformative impact of information communication technology on China's extraterritorial governance practices directed at Chinese populations residing overseas. Employing textual analysis on official documents, media reports, and data from qualitative interviews with ethnic Chinese association leaders in Europe, we contend that e-governance and social media platforms, notably Weixin, are instrumental in reshaping transnational space by facilitating enhanced overseas social control. Digital technology enables local Chinese officials to extend domestic security and judicial practices by empowering overseas Chinese association leaders as on-the-ground liaison and information conduits. The implementation of e-government services further amplifies the local party-state's access to, and the collection of data pertaining to Chinese emigrants. Drawing on a case study of Qingtian County in Zhejiang province, we posit that China's diaspora governance needs to be understood in the broader context of China's swiftly evolving digital landscape, where Weixin assumes a pivotal role as a digital infrastructure.

A Review of E-Government Practices in the Age of Digitalization

In the era of digitalization, this study comprehensively reviews e-government practices, focusing on the European Union member states, with a particular emphasis on Slovakia and the Czech Republic. The purpose of this research is to analyze the impact of public administration digitalization on corruption, utilizing a comparative and correlative research analysis. The study also investigates the clustering of e-government practices in the EU using Gaussian Mixture Models. The methodology employed includes an extensive review of existing literature on e-government maturity models, benchmark frameworks, and national concepts of public administration informatization. Data from authoritative sources such as the Digital Economy and Society Index (DESI), E-Government Benchmark reports, and national reports, including Slovakia's National Concept of Public Administration Informatization, contribute to a robust analysis. Results reveal the nuanced relationship between public administration digitalization and corruption levels in EU member states. Clustering based on Gaussian Mixture Models provides insights into the diverse landscape of e-government practices. Furthermore, the study compares the digitalization progress of Slovakia and the Czech Republic, shedding light on the challenges and successes of these nations in implementing e-government services. In conclusion, the findings underscore the significance of e-government in shaping transparent and efficient public administrations. Recommendations include fostering international collaboration to share best practices and addressing shortcomings in e-government policy implementation. The research implications extend to policymakers, researchers, and practitioners, offering valuable insights for advancing e-government development. This study contributes to the ongoing discourse on e-government, aligning with the global effort towards sustainable development and digital governance. As governments strive to provide citizen-centric digital services, understanding the intricacies of e-government practices becomes imperative for informed decision-making and policy formulation.

Factors Influencing the Development and Implementation of e-Government Services in China

Factors Influencing the Development and Implementation of e-Government Services in China

Coping with vulnerability: the effect of trust in AI and privacy-protective behaviour on the use of AI-based services

ABSTRACT AI-based service usage can be expanded if individuals perceive that they have the ability to control vulnerabilities and risks (e.g. data leakage, inaccurate information) associated with these technologies. Additionally, the issues of trust in AI and user privacy protection are key discussions in the implementation of e-government services. Accordingly, this study empirically verified the influence of individuals’ online skills, trust in AI, and privacy-protective behaviour on their AI-based service usage. The dataset comprised 48,420 respondents aged 14–90 who were part of a South Korean survey on Internet usage in 2021. The main findings are as follows. First, trust in AI and privacy-protective behaviour positively impact AI-based service usage. Second, online skills do not impact AI-based service usage significantly. These findings offer implications for improving technical issues related to privacy protection and inaccurate information; they can also be used to inform efforts to bridge the digital divide in AI-based service usage. By empirically verifying the impact of an individual's vulnerability control behaviour and digital service utilisation ability in the use of AI-based services, this study suggests developing AI-based services with user trust in mind and implementing smart government policies.

STUDY OF ONLINE SINGLE SUBMISSION-BASED INTEGRATED SERVICE IMPLEMENTATION IN BANYUWANGI DISTRICT

The provision of services to the community in a dignified and easy manner is the aim of the Government of Banyuwangi Regency in its policy regarding public service delivery policies. Online single submission (OSS) is an acceleration and convenience mechanism so that there is no room for bureaucrats not to take advantage of community service activities. The implementation of ideal services is a sign that public services must meet the needs of the community regarding goods, services, and administration. Objectives: To describe, analyze, and interpret integrated services based on online single submission in Banyuwang Regency. Method: Using a qualitative approach based on a constructive and participatory scheme. The existence of primary data obtained from the acquisition of interviews, while the existence of secondary data obtained from literature and various regulations relevant to the research topic. Results: OSS-based services as an implementation of e-government services are not in the context of eliminating conventional model services, because the nature of public services is human activity. Conclusion: OSS-based services aim to accelerate and open up services so as to trim away the reality of pathology in the delivery of public services.

A Study on E-government Service Quality and Effectiveness of E-government Services in Selected Divisional Secretariats

Acknowledge to the rapid global growth of internet and information technology, many governments around the world have transformed their services from traditional services to electronic means. Using the internet, nowadays governments are offering more convenient and faster access to their services and information. This has been achieved by the use of e-government services. Even though, the concept of e-government is still in its early stage, it has become an important issue in recent years. The main purpose of introducing e-government services is to effective services to the citizens. However, many governments have been developing the e-government services without paying full attention to the effectiveness of the e-government services and the requirements of citizens. Accordingly, the main purpose of this study is to identify the relationship between e-government service quality and effectiveness of e-government services. This study conducted based on quantitative method and the primary data collected through the structured questionnaires. In total, 112 questionnaires were distributed to citizens who accessed e-government services in 14 divisional secretariats in Batticaloa District. From that, total of 100 completed questionnaires were gathered, representing 89.26% response rate. The collected data was analyzed with the aid of SPSS (22.0) software. The data analysis method is specially focused on the bivariate and multi variate analysis due to the specific research questions. Major findings indicates that there is a positive significant relationship between all the dimensions of e-government service quality and effectiveness of e-government services. Further simple regression analysis between e-government service quality and effectiveness of e-government service results also explicit e-government service quality has a positive significant influence on effectiveness of e-government services. The results of this study will assist the government entities in proper development and implementation of e-government services in the divisional secretariats to provide quality e-government services to the citizens. Future research can cover local e-government projects in national level.

Government-to-business e-service provision in Myanmar

This study aims to increase knowledge and understanding of Government-to-Business (G2B) Services in Myanmar and will also discover the critical challenges for G2B e-Service provision in Myanmar. The government officials from the agencies providing G2B services are surveyed to explore the current status of G2B services in Myanmar. Questionnaires were analyzed quantitatively and qualitatively, with the respondents identifying themselves as they currently work at government agencies. The study revealed that among the total 30 Ministries, it is 24 % of public services are available online. The current study found that ICT infrastructure barriers, legal and policy issues, and financial barriers are significant challenges that delay the progress of G2B e-Service implementation in Myanmar. The ICT infrastructure, particularly regarding data center, are still considered inadequate, and financial and technical assistance is in demand for implementing the G2B e-Service. Social and cultural barriers are the fewer obstacles found in the analysis, with an overall rate of 87.3% positive opinion on the digital transformation of G2B services. This study will support several contributions to implementing e-Government services in Myanmar and provide awareness about G2B e-Service in Myanmar.

The effect of quality, security and privacy factors on trust and intention to use e-government services

In keeping abreast with the digitized and automated world today, governments of developing and developed nations must provide appropriate e-government services to assure confidence and effective and efficient usage among their citizens. The quality, security, and privacy of current e-government implementation have been impairing the trust and participation of users, in Jordan especially. Hence, this study examined the impacts of quality, security and privacy of e-government services on the intention to use e-government services among Jordanian citizens. Questionnaires were used to gather data, and questionnaire items covered the constructs of quality factors (information quality, system quality, and service quality), perceived security, and perceived privacy as independent variables, and the constructs of trust and intention to use as dependent variables. The study samples comprised academics in Jordanian public universities. The universities were selected using stratified sampling method, while the respondents were chosen using simple random sampling method - 212 respondents were selected. SPSS Version 18 and PLS Version 3.3.6 were used in data analyses and hypotheses testing. Results affirmed a positive and significant link between information quality, system quality, service quality, perceived security, perceived privacy and trust in e-government services, and a positive and significant link between trust in e-government services on intention to use. In e-government services implementation, Jordanian government should take into account the quality factors (information quality, system quality, and service quality), perceived privacy, and perceived security, to increase trust of the citizens and consequently their intention to use the e-government services.

Adoption of e-government services at different maturity levels: a qualitative study in India

PurposeThe purpose of this study is to determine the factors that enable citizens to adopt e-government services at different maturity levels: information, two-way communication, transaction and political participation.Design/methodology/approachThe study uses a grounded approach by conducting semi-structured interviews.FindingsThe study reveals that the factors influencing the adoption of e-government services vary at different levels. It identifies 27 influencing factors. In total, 13 of these factors influence adoption at the information level; 13 at the two-way communication level; 25 at the transactional level; and 16 at the political participation level. Auxiliary facilities, connectedness, corruption avoidance, transparency and fairness, customer support and forced adoption, not commonly discussed as influencing factors for e-government adoption in the extant literature, have been revealed in this study.Research limitations/implicationsThis study uses qualitative research and rather than generalization, the focus is explicitly on obtaining an in-depth understanding. Although the sampling used is sufficient for the purpose of this study and allows reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research.Practical implicationsThis study advances the understanding of e-government adoption. The findings have potential implications for public administrators and policymakers in successfully designing, developing and implementing e-government services at different maturity levels.Originality/valueExisting e-government adoption theories are of limited scope and do not capture and specify the complete essence of citizens’ adoption characteristics at different levels of e-government services. Hence, a theoretical gap exists, which this study aims to fill.

Model for Implementation of e-Government Services in Developing Countries like Nepal

Purpose: Nepal has taken an initiative to provide the various government services to its citizens by the use of ICT. However in developing countries like Nepal there are many challenges in front of Government in implementing these services through internet. So, the main target of this study is to formulate a proposed model of e-Governance based on G2C based on identified the basic achievement factors (BAFs) for viable execution of e-Government services. Design/Methodology/Approach: Key focus of the research is to develop a model through modification of existing model of developed country which could be applied in Nepal. Content analysis of literature along with key informant interviews and 5 ranking Likert scale questionnaire survey has been applied for getting the objective. It is an approach towards creation of digital sustainability as digital transformation is taking rapid development. Findings/Result: Since most part of the population is below poverty line and even the literacy rate towards IT services is also very less, it is a challenge for the implementing agencies. The authorities in Nepal have been continuously endeavoring to offer citizen offerings in a higher way. There had been numerous a success initiatives and lots of noteworthy initiatives had been undertaken in Nepal like citizen App. This paper has tried to identify the CSFs for the execution of E-Administration in Nepal to develop a proposed model of e-Government to Consumer (G2C) to enhance the effectiveness of E-Governance. Originality/Value: The study contributes to develop a model for e-Government to adopt digitalization. Paper Type: Research paper

Model for Implementation of e-Government Services in Developing Countries like Nepal

Model for Implementation of e-Government Services in Developing Countries like Nepal

ACCEPTANCE ANALYSIS OF TECHNOLOGY-BASED PERSONNEL MANAGEMENT INFORMATION SYSTEMS (SIMPATIK) IN SUPPORTING THE IMPLEMENTATION OF E-GOVERNMENT IN THE SEMARANG CITY MANPOWER SERVICE

In this digital era, information technology has an important role for institutions, companies, communities, and governments. In carrying out the main tasks of the Semarang City Manpower Service, one of them is evaluating employee performance. In assessing the performance of the Semarang City Manpower Service employees using SIMPATIK which was developed by the Semarang City BKPP which was launched in 2018. Where the implementation of the new system needs to be evaluated further. This is due to the failure to implement e-government services, not because of the quality and capacity of the system, but because of the low user acceptance of these services. Thus, it is necessary to analyse the level of acceptance in using SIMPATIK services at the Semarang City Manpower Service whether it can be evaluated further. So that SIMPATIK can still exist to be used for various kinds of services contained in the application by ASN at the Semarang City Manpower Service. The method applied to data collection is the interview and questionnaire method. While the method applied to evaluate SIMPATIK is the Technology Acceptance Model (TAM) by applying four research variables, namely perceived usefulness (PU), perceived ease of use (PEOU), attitude toward using (ATU), and behavioural intentions (BI). To examine the data adopted the method of Structural Equation Model-partial Least Square (SEMPLS). The conclusion reached in this study is that all hypotheses developed in this study were accepted, except for PU on BI rejected because the value of T-Statistics (0.846) < T-Table (1.96) and P-Values were more than 0.05 with a value of 0.398 .

Implementasi Standar Pelayanan Program SAKTI di Kelurahan Bujel Kota Kediri

This study aims to describe and analyze the implementation of e-government services with the SAKTI program in Bujel Village in realizing excellent public services. This research focuses on Public Service Standards according to the Decree of the Minister of Administrative Reform No. 63 of 2003 which includes Service Procedures, Completion Time, Service Fees, Service Products, Facilities and Infrastructure, Competence of Service Providers. The research approach chosen in this research is descriptive qualitative research. The determination of the research location was based on the consideration that Bujel Village, Kediri City, was an active village in implementing e-Government compared to other villages in Bujel District, in addition to preliminary observations it was found that the SAKTI service experienced problems from the Dispenduk server so that various requests for certificate services could usually be made. online, while it can only be done by visiting the kelurahan office directly. The researchers determined the data sources in this study using a purposive sampling technique. The data collection technique used in this research is the method of interview, observation, and documentation. The data analysis technique used in this study is the data analysis technique of the Miles (2014) model which is also known as the interactive data analysis technique. Based on the results and discussion, the implementation of e-government services with the SAKTI program in the Bujel Village has been going well although there are still obstacles from the lack of socialization from the government, the SAKTI server error that makes the service process take a long time and the existing facilities and infrastructure at the Bujel Village Office be less than optimal, but it does not affect the quality of services provided. Services through the SAKTI program can still be done well.
 Keywords: Public Service, e-Government, Program Implementation

Users’ satisfaction with e-government services

This study aims to investigate users’ satisfaction with e-Government services of Myanmar through a study of a specific e-Government service, the Myanmar Companies Online registration (MyCO) system. The MyCO system was chosen for this study because it is the initiative well-developed e-Government service in Myanmar. On the other hand, the company registration authority of Myanmar, the Directorate of Investment and Company Administration (DICA), has continuously made every endeavor to optimize responsive its e-Government services, after almost four years from the launching date of the MyCO system, systematically analyzing for optimizing the system still remains to research. In order to track public perception of the system, an online survey was conducted. The questionnaires were designed based on the Technology Acceptance Model in the fields of customer satisfaction consisting mainly of three main factors, perceived ease of use, perceived usefulness and perceived risk. Questionnaires were collected and analyzed with the respondents identifying themselves as having used the MyCO system. Notwithstanding the overall 79% of respondents were very satisfied and 20% were satisfied to some extent, payment transaction issues and some technical challenges are still remained in the system to be addressed to become a better user-centric public service. This study will support a number of contributions to find out the gap between e-Government services implementation and how publics’ expectations of e-Government services. The result of this study will provide awareness to DICA to improve more efficiency and effectiveness in implementing best practices in the provision of user-centric public services based on the public’s needs and demands.

Cloud Computing-Based M-Government

In recent time, several governments throughout the world have implemented cloud services, promising citizens a number of proven benefits such as cost savings, data management, rapid scaling, and increased public service delivery, resource sharing, and extended communication channels. Despite the importance of this field, the majority of previous studies focused on the development of cloud computing and the possibility of its application to implement e-government services. These studies were not concerned with the extent of governments' orientation towards implementing e-government and exploiting it in the service of citizens. Therefore, in this paper, an overview is presented on the level of M-Government implementation based on cloud computing and benefit from its services in many developed and developing countries of the world, especially the Kingdom of Saudi Arabia.

Implementation of E-Government Policies in Bali

The advancement of information technology has led to opportunities for better, more accountable, faster and more satisfying bureaucratic services. Governments can promote prosperity for the people by providing facilities or services, for example making a website so that the public can access information with ease. The impact of globalization can be seen from the inclusion of various technologies capable of supporting the procedures and functions of various elements of the government. The Government of Bali Province applies and facilitates e-government in carrying out its government affairs. The Office of Communication, Information and Statistics of Bali Province began implementing e-government services in 2016 following the Law no. 11 of 2001 concerning Information and Electronic Transactions and Law no. 14 of 2008 concerning openness of public information. The Governor of Bali Province regulation number 102 of 2016 stated that the Office of Communication, Information and Statistics of Bali Province has the task of helping the Governor to carry out deconcentration tasks, which are led by a Head of Service, who is under and responsible to the Governor through the Regional Secretary.
 Keywords: implementation of policies, e-government, public services

Assessing Factors Affecting the Adoption of E-Government Services in Developing Countries for Transport Sector, amidst the Covid-19 Pandemic

The study was looking at establishing factors that are affecting the adoption of electronic government services in the Developing Countries for Transport sector amidst the Covid-19 pandemic based on the Unified Theory of Acceptance and Use of Technology Model (UTAUT). The study first looked at the major challenges faced by the Zambian transport sector in the implementation of e-government services among the citizens. The study then proposed a model through a web-based e-commerce web portal that could be adopted to address the challenges identified in the study. The study was based on all registered motor vehicles. These were from the various transport sectors in Zambia’s capital city, Lusaka. Both qualitative and quantitative data was collected from respondents using a structured questionnaire. The questionnaire was generated based on the UTAUT conceptual model. The response rate was 57% giving 141 questionnaire responses from the four transport providers. The Chi-Square test of independence was used to analyze the data using SPSS software. The results showed that interaction between trust in government and trust in the Internet has a significant effect on the utilisation of e-government services. The test had an observed P-Value of 0.05 against the Chi-Square value of 59.535. The results further showed that e-services control and effort expectancy had a significant impact on the actual utilisation of e-government services.

The Behavioral Factors Towards Implementing E-Government Services: Through the Lens of the Government Employees

The Behavioral Factors Towards Implementing E-Government Services: Through the Lens of the Government Employees