Enterprise Resource Planning Implementation Research Articles

IMPLEMENTASI ENTERPRISE RESOURCE PLANNING BERBASIS OPEN SOURCE PADA USAHA SETIA MOTOR TARUTUNG

Utilization of technology is one of the steps that can be taken by MSMEs to compete with other MSMEs. Enterprise Resource Planning (ERP) is one of the information technologies that can be used by MSMEs. Setia Motor Tarutung is one of the MSMEs in needed implementation of the ERP to help integrate data and optimize currently business processes. This study aims to configure and conduct testing the ERP system with the Dolibarr application that can meet the business process needs of MSME Setia Motor Tarutung. The business process modeling will provide information regarding the current needs of MSME Setia Motor Tarutung. Thus, it is possible to modify an open source-based ERP system using the Dolibarr application and produce an ERP system that is able to meet the needed for current. The Business Process Modeling Notation (BPMN) method is used to identify the business processes of MSME Setia Motor Tarutung. Testing of the configured ERP system is carried out using the Black-Box Testing method. From the research conducted, it is found that business process modeling with the BPMN method has a major influence on the success of ERP implementation. From the results of the analysis, design and implementation, it was found that the basic Dolibarr modules and features were able to meet the needs of MSME business processes. The system test results show that all functions of the ERP system that have been configured can be used by owners properly and also meet the need of MSME Setia Motor Tarutung.

Driving Efficiency and Competitiveness: Trends and Innovations in ERP Systems for the Wood Industry

Enterprise Resource Planning (ERP) systems offer various functionalities to support an organization’s core functions. However, many anticipated benefits often need to materialize due to business context changes and users’ high expectations. Continuous adaptation and improvement are necessary to address user disappointments. This research focuses on ERP systems, exploring key factors influencing the success of their implementation. Recognizing challenges in ERP system implementation, this study provides a comprehensive literature review, identifying essential and contemporary Critical Success Factors (CSFs) influenced by technological advancements. Addressing challenges specific to the wood industry, this research introduces additional industry-adapted CSFs, including industry adaptability, integration with production machinery, effective warehouse management, and supply chain tracking. Furthermore, this paper emphasizes the need for continuous adaptation and improvement of ERP systems, especially in light of current trends and technological achievements. This study recommends a holistic approach, considering traditional or essential CSFs while adapting to new trends. Critical success factors in ERP implementation in the next decade involve considering cloud technology, artificial intelligence and machine learning, data security, mobile access, IoT integration, user experience, and training. The main objective of this paper is to identify the latest CSFs in ERP implementation. This research highlights essential success factors in ERP implementation, and contemporary trends in ERP implementation with a particular focus on the specifics of wood industry. While organizations should aim to maximize the potential of ERP systems, they should also acknowledge the crucial role played by human intervention in the effective and responsible implementation of artificial intelligence.

Measuring The Acceptance Level of User Interface Design of ERP System at PT Allure Alluminio Using Technology Acceptance Model (TAM) Method

The utilization of information technology and the internet in the industry is generally done through the implementation of Enterprise Resource Planning (ERP) systems to manage business processes. The success of ERP system implementation requires efforts to support and prevent failure risks. One of the risk factors for failure is the User Interface (UI) design of the ERP system. Good UI design that meets user needs needs to be considered. This research utilizes the Design Thinking (DT) method to create a good UI design and the Technology Acceptance Model (TAM) method to measure the acceptance of UI design in the manufacturing module of PT Allure Alluminio. The DT method was chosen as the UI design method for the ERP system because it is considered more creative in generating product concepts compared to other standard methods and TAM was chosen as one of the best methods for explaining technology acceptance and is a popular and commonly used approach. The UI design process is carried out in 6 phases of DT under the guidance of the Person in Charge (PIC), and the acceptance of UI design is measured after system implementation. Acceptance measurement is conducted using TAM with navigation and UI design variables as external variables, which are taken from previous research, and it tests the variables of Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Behavioral Intention to Use (BITU) among 50 users of the ERP system in the manufacturing module at PT Allure Alluminio through a Google Form questionnaire. The collected data is analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 3.2.9. The research results indicate that the DT method is effective for UI design as it involves users. The analysis shows that the use of ERP systems is influenced by perceived usefulness and ease of use, but not influenced by UI design. Navigation and UI design provide ease of use.

The impact of ERP utilization and ESG practices on earnings management—An empirical study of Taiwan

Enterprise Resource Planning (ERP) system utilization and Environmental, Governance, Social (ESG) practice incorporation have jointly wielded significant influence on various aspects of accounting operations. On the other side, leveraging the robust information infrastructure, Taiwanese firms have widely implemented ERP systems and have been aligning with international ESG initiatives in recent years. The objective of this study is to investigate the impact of ERP utilization and ESG practices on real and accrual earnings management among firms listed in Taiwan over an 19-year span from 2003 to 2021. The results of this study suggest duration of ERP implementation has a negative impact on accruals earnings management, but has a positively influence on real management. The results underscore the significant influence of ERP utilization duration on the different aspects of corporate earnings management activity. Additionally, our investigation illustrates a negative association between the corporate assimilation of ESG practices and both real and accrual earnings management. This reveals that enterprises committed to implementing ESG practices highlight long-term substantive operations over the short term periodic performance of financial statements.

A Proposed Framework for ERP System Implementation in SMEs

SMEs face numerous challenges and opportunities due to their pivotal roles in the economic development of a country. Adopting an ERP system is believed to be the catalyst to cope with the challenges and grab the opportunities faced by SMEs. However, implementing ERP led to potential risks caused by implementation failure, even for big companies. SMEs have a unique characteristic due to being receptive to adopting new technologies but having limited resources. Most previous research related to designing frameworks for ERP implementation was focused on big companies, although the fact that SMEs have distinct characteristics compared to big companies. Therefore, this study aims to design a framework for SMEs' ERP implementation. The framework phase consists of (1) measuring the business maturity, information communication and technology (ICT) maturity, proposed business process improvement, and (2) implementing an ERP system. The author has also provided a case study of ERP adoption in an SME in this paper by compiling both steps. This research will contribute to research on ERP in SMEs and practice as guidance for ERP implementors and SMEs in adopting the ERP system

Harmony in Integration: Unveiling Novel Paradigms in ERP Implementation and Trends

Purpose: Enterprise Resource Planning (ERP) systems, originating in the early 1970s, have undergone a transformative evolution, becoming pivotal in unifying various company functions such as marketing, finance, production, and human resources. These systems, like SAP's large-scale deployments since the 1990s, enable the swift collection and processing of real-time data for effective daily management control.
 Methodology: In the dynamic ERP landscape, Oracle stands out as a Leader in the 2023 Gartner® Magic Quadrant for Cloud ERP for Service-Centric Enterprises, particularly with its Oracle Fusion Cloud ERP. Recognized for financial management, order-to-cash, source-to-pay, and other ERP functionalities, Oracle excels in "Ability to Execute" and "Completeness of Vision."
 Findings: Despite their transformative impact, ERP system implementations could be more flawless. Challenges include non-user-oriented interfaces, partially migrated data, and insufficient adaptation to user needs. However, these hurdles can be surmounted through meticulous planning, customized training, and system fine-tuning to align with specific business requirements.
 Unique contributor to theory, policy and practice: This research article provides insight into ERP system implementation and current trends. It highlights challenges faced by businesses during implementation and proposing solutions. Emphasizing that ERP systems streamline processes and aid decision-making with real-time data, the study underscores that success requires a well-planned strategy and customization to meet individual business needs.

A Systematic Literature Review of ERP and RFID Implementation in Supply Chain Management

Abstract The integration of Enterprise Resource Planning (ERP) and Radio Frequency Identification (RFID) in Supply Chain Management (SCM) significantly enhances supply chain efficiency and effectiveness. ERP systems enable companies to optimize inventory and production management, while RFID technology facilitates precise tracking of products and raw materials, thereby improving production process efficiency. This research aims to systematically review the existing literature on implementing ERP and RFID technologies in SCM and their interconnected roles. Utilizing the Systematic Literature Review (SLR) methodology, the study highlights the crucial impact of ERP and RFID on supply chain performance efficiency. The findings indicate that ERP implementation in SCM offers numerous benefits, which is vital in boosting company efficiency, effectiveness, and overall performance. Additionally, integrating ERP and RFID with technologies like blockchain and cloud computing can further optimize supply chain management processes, providing even greater advantages.

The role of organizational culture in ERP implementation – The case of replacing an old ERP in a retail organization

This paper presents a case study on ERP implementation and how organizational culture impact and influences the implementation. The study builds on semi-structured interviews and an interpretive qualitative method. Organizational culture and ERP implementation has been explored previous. However, there are different opinions on the role it plays. The findings from this study is that it is a major factor that heavily influences a set of other critical success factors. This mean that in order to have a successful ERP implementation it is important to have an understanding of existing organizational culture and treat that as an influencing factor on other critical success factors.

Enterprise Resource Planning (ERP): Opportunities, Benefits and Implementation Challenges in Bangladesh

Enterprise Resource Planning (ERP) is a software system used by organizations to manage and integrate the core functions like manufacturing, finance, human resources, supply chain, and customer management of their business processes in a unified system which has been proved to be a vital instrument for improving operational efficiency, reducing manual work, enhancing data accuracy and thus facilitates timely and accurate decision-making which help an organization to adapt and craft an appropriate proactive response to evolving challenges and problems of today's changing market trends, rising customer expectations, and growing global competition. With this backdrop, the aim of this study is to know the status of available opportunities that create facilitating conditions for effective ERP implementation in Bangladesh and the resulting benefits of ERP implementation as well as the challenges of ERP implementation in Bangladeshi enterprises. This paper used secondary data sources that include browsing internet databases like Google scholar, emerald, web of science, and research gate to find research papers, articles, and study materials on ERP. The study reveals that supportive policies of government, increasing technological infrastructure, growing IT expertise, financial support from different financial institutions create major opportunities for ERP implementation in Bangladesh. Moreover, improved efficiency, centralized information systems, facilitating better decision-making, automatic process identified as the major benefits of adopting ERP and cost constraint, resource constraint, inadequate IT infrastructure, organizational resistance, customization challenges, vendor dependency are the prime challenges of implementing ERP system in Bangladeshi organizations. Finally, the paper proposes some suggestions to overcome the challenges.

The effect of digital ERP implementation, supply chain integration and supply chain flexibility on business performanc

Globalization entails manufacturing companies improving their competitiveness to be superior to competitors. This study investigates the role of ERP implementation in improving business performance through supply chain integration, external supply chain integration, and flexibility. The research surveyed manufacturing companies that were implementing ERP technology adequately. Data was collected from 99 manufacturing companies in East Java that have implemented ERP. The study used judgmental sampling with criteria for employees who have worked for two years and permanent employees and have a role as a critical user or end user of one of the ERP modules in the company department. Data analysis used SmartPLS software version 4.0. The results showed that ERP implementation enhances internal supply chain integration by 0.708, external supply chain integration by 0.491, and supply chain flexibility by 0.244. By responding quickly to interdepartmental needs and integrating systems between functions, internal supply chain integration affects external supply chain integration by 0.373, supply chain flexibility by 0.249, and business performance by 0.196. External supply chain integration affects supply chain flexibility by 0.445 and performance by 0.360. Moreover, supply chain flexibility, described by the flexibility of employee working hours as needed, on-time product delivery, and production processes, impacted business performance by 0.378. The study results provide practical contributions for corporate information technology managers to invest in upgrading ERP software and hardware to maintain integration with a single database in making quick and appropriate decisions. A theoretical contribution to increase competitiveness with supply chain strategy and technology integration.

ПРАКТИЧНІ РЕКОМЕНДАЦІЇ ПО ВПРОВАДЖЕННЮ ERP-СИСТЕМ В E-COMMERCE

ERP (Enterprise Resource Planning System) is a corporate solution designed to automate key processes such as accounting, inventory management, customer relations, production, and human resources. ERP systems are modular, allowing businesses to adapt them to their specific needs. In recent years, ERP has become essential across industries for centralizing data and improving operational efficiency. ERP is particularly vital for Ukrainian ecommerce businesses, which face competition from global giants like Alibaba, Amazon, and eBay. As Ukraine integrates further into the European Union market, competition will intensify. Therefore, ERP systems provide a strategic advantage by automating business processes and helping companies remain competitive. Before implementing ERP, businesses must address key questions: Why is ERP necessary? What goals will it achieve? Will the system be hosted on-server or via a SaaS (Software as a Service) model? What budget is available? Can the system scale with business growth? Answering these questions helps ensure that businesses choose the right ERP and integrate it smoothly. Different ERP systems excel in various areas. Some focus on automating sales funnels, while others, like KeyCRM, specialize in integrating communication tools. Esputnik emphasizes marketing automation, and Dilovod focuses on inventory management. ERP’s modularity allows companies to tailor it to their specific needs, ensuring faster and more cost-efficient implementation. However, purchasing an ERP license is just part of the overall cost. The real value lies in integrating ERP into existing workflows. ERP to deliver its full benefits, business processes must align with the system’s capabilities, or workflows should adapt to the ERP's logic. Setting clear goals, such as reducing errors or optimizing staffing, is key to maximizing ERP’s impact. In conclusion, ERP implementation is not merely a technical decision but a strategic process that requires careful planning and ongoing adaptation to market demands. This ensures long-term success and helps businesses remain competitive.

Linking of digital supply chains and digital transformation on the competitiveness of government companies in the supply chain 4.0 era

In the ever-growing digital era, technology has changed various aspects of human life, including the way governments manage supply chains in procuring goods and services. Digital transformation has opened new opportunities to increase efficiency, transparency, and accountability in procurement in government companies. This research aims to investigate the relationship between digital supply chains and competitiveness and the relationship between digital transformation and the competitiveness of government companies. This type of research is quantitative through survey methods. The population of this research is employees of government logistics companies who are responsible for supply chain processes, have digital activities and implement Enterprise Resource Planning (ERP). The research questionnaire was designed using a Likert scale of 1 to 9, a scale of 1 indicating strongly disagree and a scale of 9 indicating strongly agree. Questionnaires were distributed via social media to 780 employees of government logistics companies related to supply chain processes, respondents were determined using a simple random sampling method. Of the 780 questionnaires that were returned, 570 were returned for analysis. Data analysis uses the partial least square-structural equation modelling (PLS-SEM) method with data analysis tools, namely SmartPLS 3.0. The data analysis stages are reliability, validity and hypothesis testing. The independent variables of this research are digital supply chain and digital transformation. The dependent variable is the company's competitiveness. The results of this research show that digital supply chains have a positive and significant relationship to competitiveness and digital transformation has a positive and significant relationship to competitiveness. By utilizing digital technology optimally, companies can obtain several extraordinary benefits. Among other things, companies will be able to expand markets and increase revenue more effectively. Apart from that, digital technology also makes it easier to monitor business activities, create structured financial reports, and reduce costs, especially in terms of marketing, logistics and shipping.

An adoption of sustainable business model: An empirical study identifying the success factors of IT service sector organizations

Being competitive has become essential to surviving in the current, rapidly evolving and highly dynamic corporate climate. Companies must streamline their operations if they want to remain competitive. Enterprise resource planning (ERP) systems that have been applied successfully give businesses better practices and procedures. The article uses past literature to illustrate a new conceptual framework considering strategic, organizational, technological and environmental aspects for the effective implementation of ERP system in the information technology (IT) service sector. The primary focus is to find out the effectiveness of ERP deployment from the users’ perspective. For this analysis, information was gathered from 152 Indian IT companies that had already installed an ERP system. Factor analysis, both exploratory factor analysis and confirmatory factor analysis, was used in the present study to find out the factors from the mentioned four perspectives. Structural equation modelling allows researchers to observe the relationships between the emerged factors. The findings suggest that end users of IT firms have recognized the value of emerging constructs for successful ERP implementation leading to sustainable firm growth, underscoring the significance of the suggested framework in their quest to become more competitive in the market.

Navigating the ERP Landscape: Unveiling the Key Drivers in Enterprise Resource Planning Success - A Comprehensive Literature Exploration

Organizations require information systems as a means of aiding decision-making processes. Enterprise Resource Planning (ERP) systems serve as information system tools that enhance work efficiency. They are considered the optimal solution for organizations seeking a competitive edge. The successful implementation of ERP systems offers numerous benefits to organizations. It is essential to note that while some organizations have encountered difficulties using ERP systems, others have succeeded. Implementing ERP systems poses a challenge for organizations, and this study aims to identify the critical success factors with ERP systems and get to know what category is most important to implementing ERP in an organization. This research identifies and categorizes the top five CSFs for successful ERP implementation: training and job redesign, adequate ERP software selection, clear goals and objectives, business process reengineering, and implementation strategy and timeframe. These CSFs are vital for organizations of all scales, offering a holistic framework for effective ERP integration. Through systematic analysis, the study maps these CSFs into four dimensions: Project Strategy, Project Structure, Information Systems, and People Management, highlighting the interplay between technology and human factors. This research underscores the enduring significance of ERP systems in the globalized business landscape and calls for continued exploration of evolving CSF trends to ensure ongoing organizational competitiveness and success. By following the outlined procedures, this study can be applied by organizations of different scales, including small and large businesses, to achieve effective ERP implementation. Integrating ERP systems will demonstrate advantages for organizations over the short and long run within the market context.

The Application and Benefit Evaluation of Digital Enterprise Resource Planning System in Supply Chain Management

Because of the lack of effective quantitative benefit evaluation methods for applying digital enterprise resource planning systems in supply chain management, this paper proposes a supply chain management benefit evaluation method after implementing the ERP system. This method starts from the two aspects of ERP implementation cost and quantitative income, establishes the evaluation index system of supply chain management benefit, then normalizes each index, uses the Delphi method to determine the weight of each quantitative income, constructs the evaluation model of enterprise supply chain management benefit after ERP implementation, and finally obtains the evaluation score in the form of the ratio of quantitative income to ERP implementation cost. In order to verify the feasibility of the model, the data of CM company from 2015 to 2022 are selected for simulation experiments. The calculated benefit evaluation score is consistent with the actual situation of the company's operation. Therefore, the model can effectively evaluate the benefits of applying digital enterprise resource planning system in supply chain management and provide strong support for enterprise management to plan ERP implementation and follow-up maintenance decision-making.

Challenges of Implementing Enterprise Resource Planning and The Role of Knowledge Management

Using the National Youth Development Agency (NYDA) as a case study, this paper considers the challenges of implementing enterprise resource planning (ERP). Data was collected from management and employees using both qualitative and quantitative research techniques. The study established challenges beyond the technical issues, these included: misalignment of the system to the organisation processes, product quality and unavailability of the system’s helpdesk, lack of top management support, and lack of pilot testing, insufficient end-user training, resistance to change management, lack of processes integration, poor technology planning and security and risk matters. Furthermore, the management process that resonates on knowledge transfer, knowledge management, and change management poses a complex challenge in the implementation of ERP. The study recommends the alignment of the user environment, effective change management, and knowledge strategies that are essential to drive ERP. It is also recommended to close the gap between what ERP offers and what end users want and can do.

ERP Systems in Humanitarian and Private Sectors’ Supply Chains: Challenges and Success Factors

Purpose: This paper investigates and compares challenges and success factors within different supply chain ERPs used globally across humanitarian and private organizations in Africa, Asia, Canada, Australia, Europe, and the Americas. Eighteen challenges and 27 success factors were selected from literature published between 2015 and 2020 to determine whether they are equally relevant globally in the private and humanitarian sectors. Design/methodology/approach: The research utilized an anonymous online questionnaire advertised on different social media websites and completed by 50 humanitarian supply chain professionals and 53 private sector professionals worldwide. The collected data was analyzed using a descriptive statistic–crosstabulation analysis to show the differences or similarities in supply chain professionals’ opinions from humanitarian and private organizations. Additionally, the hypotheses were tested by using the Mann–Whitney Test. Findings: Findings revealed that all the examined success factors were supported except one, which was similar in both sectors. However, the challenges during the implementation of ERPs differ in these two sectors — with four success factors not supported in the humanitarian sector and nine not supported challenges in the private sector. Originality: This study’s significance is that, as per the researchers’ knowledge, such a comparative study was never done before, and it will allow both sectors’ professionals to understand all the elements mentioned above better and integrate them while implementing supply chain ERPs.

Electronic health record-supported implementation of an evidence-based pathway for perioperative surgical care.

Enhanced recovery pathways (ERPs) are evidence-based approaches to improving perioperative surgical care. However, the role of electronic health records (EHRs) in their implementation is unclear. We examine how EHRs facilitate or hinder ERP implementation. We conducted interviews with informaticians and clinicians from US hospitals participating in an ERP implementation collaborative. We used inductive thematic analysis to analyze transcripts and categorized hospitals into 3 groups based on process measure adherence. High performers exhibited a minimum 80% adherence to 6 of 9 metrics, high improvers demonstrated significantly better adherence over 12 months, and strivers included all others. We mapped interrelationships between themes using causal loop diagrams. We interviewed 168 participants from 8 hospitals and found 3 thematic clusters: (1) "EHR difficulties" with the technology itself and contextual factors related to (2) "EHR enablers," and (3) "EHR barriers" in ERP implementation. Although all hospitals experienced issues, high performers and improvers successfully integrated ERPs into EHRs through a dedicated multidisciplinary team with informatics expertise. Strivers, while enacting some fixes, were unable to overcome individual resistance to EHR-supported ERPs. We add to the literature describing the limitations of EHRs' technological capabilities to facilitate clinical workflows. We illustrate how organizational strategies around engaging motivated clinical teams with informatics training and resources, especially with dedicated technical support, moderate the extent of EHRs' support to ERP implementation, causing downstream effects for hospitals to transform technological challenges into care-improving opportunities. Early and consistent involvement of informatics expertise with frontline EHR clinician users benefited the efficiency and effectiveness of ERP implementation and sustainability.

Opportunities and Challenges of Enterprise Resource Planning (ERP) in Construction Companies in Indonesia: A Systematic Literature Review

This study delineates a systematic review of literature focusing on the opportunities and challenges associated with implementing Enterprise Resource Planning (ERP) in construction companies in Indonesia. Through the Systematic Literature Review (SLR) approach, this article evaluates and analyzes several related studies published within the last five years (2019-2023). This method allows the identification and synthesis of data from various sources such as academic journals, related publications, and databases, which are then analyzed to identify trends, opportunities, and challenges related to ERP implementation within the context of the construction industry in Indonesia. The findings from this literature review reveal a variety of benefits obtained by construction companies after adopting ERP systems, including improved operational efficiency, better resource management, and enhanced strategic decision-making. However, challenges also emerge, including issues related to adapting to change, integration with existing systems, as well as significant implementation costs and time. This analysis provides deep insights into the ERP implementation in the construction industry in Indonesia, providing a foundation for better understanding and further development in facing challenges and leveraging available opportunities.

Workhorse or White Elephant? End User Acceptance of ERP System in a Shared Service Center

Businesses globally heavily invest in Enterprise Resource Planning (ERP) implementation to meet high customer demands and maintain competitiveness. Despite significant investments, underutilization hampers reaping the system's full benefits, leading to stagnant or adverse performance. Hence, this study aims to uncover reasons for the lack of end-user adoption of ERP systems. It focuses on the correlation between performance expectancy, effort expectancy, social influence, and organizational support in determining ERP system acceptance by end users. This study utilized a quantitative methodology. Data were collected from 392 respondents within a Malaysian shared service center. Multiple regression analysis was conducted employing the UTAUT model and perceived organizational support theory to evaluate and interpret the collected data. The study’s key findings include the significant positive association between performance expectancy and ERP system adoption, reinforcing the influence of effort expectancy on technology adoption. Despite its positive effects, social influence had little effect on end-user adoption. Additionally, it was observed that ERP system adoption was consistently facilitated by organizational support. This study confirms the essential factors that drive the adoption of ERP systems by end-users. It emphasizes the crucial role of leadership in prioritizing these elements for organizations to enhance user acceptance and ensure the successful implementation of ERP systems. Doi: 10.28991/HIJ-2023-04-04-013 Full Text: PDF