Implementation Of Service Management Research Articles

Consumer Behaviour Analysis for AI Services in the Tourism Industry

Amidst the integration of Artificial Intelligence (AI) and robotics, this study investigates consumer behaviour with a specific emphasis on the determinants that impact the adoption and purchase of AI tourism applications by tourists, thereby augmenting their perceived value. The study aims to identify the factors that impact tourists’ inclination to adopt and buy AI tourism applications, with a focus on enhancing perceived value. Using data collected from a survey of 301 visitors of different nationalities visiting Greece, this study conducts structural equation modelling to assess the relationship between technology adoption and certain factors influencing customers’ perceived value in the tourism sector, considering the Value Adoption Model (VAM). Findings indicate that suggested modifications in the VAM demonstrate that factors including Happiness, Perceived Immersion, Trust and Effort are relevant to the successful acceptance concept of paying for using AI tourism apps. The most likely outcome is the mediating role of Perceived Value in willingness to accept and pay for AI tourism apps. The study recontextualizes the VAM theory by analyzing the acceptance of AI apps in tourism and hospitality sector research. The findings are valuable to hotel directors, ICT developers, and researchers studying the difficulties of technology adoption and implementation of service management in the hospitality industry.

Manajemen Pelayanan dalam Peningkatan Mutu Pendidikan Inklusi Sekolah di Tulungagung

This study aims to determine the implementation of service management in improving the quality of inclusive education. This research was conducted at SD Muhammadiyah 1 Tulungagung, SDI Al-Azhaar Tulungagung, and MI Modern SAKTI Tulungagung. This research uses a qualitative approach of the type of case study. The results showed that the management of inclusion education services was carried out by providing facilities and infrastructure in accordance with the needs of Students with Special Needs (PDBK), competent educators, modifying the curriculum and assessment system for PDBK, and creating a pleasant learning atmosphere. The implementation of service management in the three educational institutions has their own characteristics in accordance with the vision and mission of the school. Although there are different objectives, basically the objectives of education still refer to the quality standards specified in the applicable laws and regulations.

Penerapan Manajemen Layanan Bimbingan dan Konseling dalam Upaya Meningkatkan Mutu Belajar Siswa

Quality management is determined by the ability of education managers such as principals, guidance and counseling coordinators, guidance and counseling teachers, student curriculum representatives, and homeroom teachers at local schools in planning, organizing, implementing, monitoring/assessing and following up on the implementation of guidance program services. and counseling in schools. The purpose of this study was to determine how the implementation of guidance and counseling management through planning, organizing, implementing, evaluating and following up. The type of research used is a field study that examines intensively the background of the current situation and social interactions, individuals, groups, institutions and communities through observation and interview techniques. The data that has been collected is then analyzed based on the findings in the field. The results of this study indicate that the planning of guidance and counseling services is carried out optimally, the implementation is carried out by determining the services and areas of guidance, the implementation of service management is carried out through the service format and direct supervision in written and oral form. the results of observations and interviews state that through the application of guidance and counseling management can improve the quality of student learning, this is indicated by positive attitudes and study habits. Keywords: BK Service Management, Student Learning Quality

Implementasi Layanan Drive Thru dan Delivery Order Buku di Masa Pandemi Covid-19 pada Minat Baca Peserta Didik SDN Gajasari

The Covid-19 pandemic condition has forced the world of education to prepare appropriate and good steps to maintain the quality of literacy, especially reading interest in Gajasari Elementary School students. The drive thru service and book delivery orders during the pandemic are innovations in the management of the book-borrowing process in accordance with the COVID-19 pandemic conditions. Therefore, this study aims to: (1) explain the process of borrowing and returning books during the covid-19 pandemic; (2) explain the implementation of drive thru services and book delivery orders during the pandemic on the reading interest of students at SDN Gajasari; (3) identify the supporting and inhibiting factors for implementing drive thru services and book delivery orders during the pandemic on the reading interest of students at SDN Gajasari. This research uses a qualitative design with a case study approach. Sources of data from all students, teachers, and parents of students at SDN Gajasari, Nglipar, Gunungkidul. Data collection techniques are in the form of participatory observation and observation through the library slims application, observation through communication on WhatsApp, interviews, and documentation from February to April 2020. Then, the data is displayed to get conclusions. The results of this study, are: (1) The process of borrowing books back during the covid-19 pandemic there was a decrease in visitors to library members by 74.19%. (2) The implementation of drive thru services and book delivery orders during the pandemic on the reading interest of students at SDN Gajasari increased by 238,4%. (3) The process of innovating drive thru services and delivery of book orders during the pandemic on students' reading interest experienced obstacles in the socialization of the program. Support for the implementation of service management is provided by all teachers, employees, parents of students, committees, and DISPUSIP Gunungkidul Regency.

Manajemen Pelayanan Kesehatan di Pondok Pesantren Attanwir Bojonegoro Jawa Timur

In education management, health service management is part of special service management. Disease problems that continue to exist and are often experienced by santri of pesantren, especially attanwir pesantren are scabies (scabies), itching, shortness of breath, fever, fainting, cough, runny nose, mild pain, and ulcers. RSKLSM Attanwir is a health clinic that was established to help improve health and welfare as well as improve the healthy life of pesantren residents. RSLKSM operational activities involve students who are members of Santri Siaga with the vision of "care for social and humanity". The types of health services provided by RSLKSM are carried out by combining the traditional thibbun nabawi health methods with conventional methods. This study aims to describe the planning, implementation, and evaluation of health services and the implications of health service management on health services at Pondok Pesantren Attanwir Bojonegoro. This research uses descriptive qualitative field research with the triangulation technique. The results obtained indicate that each stage in the implementation of service management is multi-faceted, namely comprehensive, integrated, in-depth, and detailed. The nature of multi-faceted services can be found in health service activities, one of which is in the implementation of mass cupping activities.

ДОСЛІДЖЕННЯ РИНКУ ІНТЕРНЕТ-ПОСЛУГ ВІННИЦЬКОГО РЕГІОНУ

The results of a study of the Internet services market in the Vinnytsia region are highlighted in the article. The main market participants providing Internet services - are identified and analyzed. These services include: organization of Internet access when using dial-up communication lines; provision of hosting space; maintenance of smooth operation of electronic mail addresses or virtual post service; provision of services for organizing the installation of equipment to the client at their own location; provision of rental services for virtual servers or data backup. The key success factors were chosen: connection cost; price / speed ratio; range of tariff plans; availability of an «external» sales service; availability of advertising support; availability of exclusive connection technologies; financial stability of the enterprise. A survey of users of Internet services in Vinnytsia allowed us to create a portrait of the target audience. The main requirement of users for Internet services is the speed of Internet traffic. Factors contributing to the active development of the Internet audience are revealed: an increase in business activity in the region; an increase in revenues and, as a result, an increase in the availability of telecommunications services; an increase in business needs for telecommunications services; the use of modern technologies that improve the quality of services. Favorable factors for the development of Internet service providers in the foreseeable future are the growing use of telecommunications technologies which leads to an increase in the popularity of services and the rapid pace of development and introduction of telecommunications technologies. Offers made for service differentiation of services: offer additional services that accompany the offered product will be competitive. Improving the quality of user service is based on the implementation of Service Management in the company: responsibility in providing service, quality control of service based on the implementation of standard procedures, improving and maintaining a high level of competence of service personnel in the company, a clear system for evaluating and motivating staff performance. It is advisable to maintain a high level of service quality using internal PR technologies.

Designing Service Oriented Modelling Architecture in Customer Service Management at the Catholic Church of the Archdiocese of Jakarta

The role of information technology today is increasing in the sector of modern people’s lives. The development of this information technology needs to be responded to by the Catholic Church by updating the IT system, in accordance to the motto “Ecclesia semper Reformanda” (the church must continue to update itself). In this spirit, the Catholic Church of the Archdiocese of Jakarta (KAJ Church) seeks to respond the changing times with the applications that are easy for devotees in the ministry. However, the existing applications operate separatedly (not integrated), therefore it is very difficult for data to provide in real time, duplicate data and create application silos, and causes services for customers to be hampered. As the result, IT groups find it difficult to support the speed of change required by the organization due to the relatively long application development process with the continued dependency between each application silo. Therefore, the right solution is needed for some of the above problems to improve the system and architecture of different platforms and databases (interconnection between applications). To make it easier for organizations to adapt the changes, especially in bringing together the management of applications and facilitating the process of developing systems going forward, the KAJ Church needs to implement a Service Oriented Architecture (SOA)-based system with a wealth of applications. This update was done with the implementation of Service Oriented Modelling Architecture (SOMA) methodology, especially customer service management implementation. The implementation of SOMA is necessary to facilitate organizations to adapt changes, especially to integrate existing applications and to develop systems in the future. SOMA methodology represents a high level view work process that starts from the data collection process, the ongoing business process, the issues found in the field, the proposed solutions, to the process of implementing the selected solution until the implementation stage. The implementation of SOMA is not only limited to cost and energy savings from application development efforts, but ultimately the realization of an organization that is able to quickly adapt the business processes in it in order to be able to respond to the latest market demands. The goal is for KAJ church to provide better Customer Services, be more accurate, effective and efficient and able to help donors to provide appropriate assistance funds.

Business Process Management e information technology infrastructure library no processo de gerenciamento de liberação de versão

The Version Release Management process is responsible for implementing changes in the Information Technology infrastructure environment through the use of a set of configuration items. If there is a change in these configuration items, it is necessary to intervene and restructure the process to eliminate failures. In situations like this the BPM methodology is used in the documentation, manipulation and formalization of business processes. It also uses the ITIL framework in the implementation of service management focused on people, processes and resources used. The software developer company discussed in this article introduced the change in the distribution of configuration items that are part of this process causing problems in the Version Release Management process. Professional intervention is required with the use of the BPM methodology and the ITIL framework for its restructuring and elimination of failures. Therefore, the objective of this work was to evaluate the application of the BPM methodology and the ITIL framework in the Version Release Management process in a software development company. To achieve this goal a qualitative approach was used, divided into two phases: Phase 1, definition and mapping of the Version Release Management process with the application of the BPM methodology and Phase 2, application of the ITIL framework on the process already defined.

Introduction to the Special Issue on E-Infrastructures for Excellent Science: Advances in Life Sciences, Digital Cultural Heritage and Climatology

Introduction to the Special Issue on E-Infrastructures for Excellent Science: Advances in Life Sciences, Digital Cultural Heritage and Climatology

Improving Service Management for Federated Resources to Support Virtual Research Environments


 
 
 Virtual research environments provide an easy access to e-Infrastructures for researchers by creating an abstracted service-oriented layer on top of the available resources. Using the portal, researchers can focus on the research workflow and data analysis while being provided with a consolidated unified view of all tools necessary for their activities. The sustainable lifecycle of a virtual research environment can only be achieved if it is going to be used with high quality of experience by a large body of users. Aiming for this goal, in this paper we analyse the requirements and implementation of a cross-community virtual research environment that brings together researchers from three different domains. Promoting interdisciplinary research and cooperation, the federated virtual research environment is based on the service orientation paradigm, offering anything as a service solutions. Thus, the main pillar for a successful implementation of this solution is the careful design and management of the underlying elementary services and service compositions. The rest of the paper discusses the challenges of the service management implementation focusing on interoperability by design and service management standards.
 
 

Managing IT service management implementation complexity: from the perspective of the Warfield Version of systems science

The Warfield version of systems science supports a wide variety of application areas, and is useful to practitioners who use the work program of complexity (WPOC) tool. In this article, WPOC is applied to information technology service management (ITSM) for managing the complexity of projects. In discussing the application of WPOC to ITSM, we discuss several steps of WPOC. The discovery step of WPOC consists of a description process and a diagnosis process. During the description process, 52 risk factors are identified, which are then narrowed to 20 key risk factors. All of this is done by interviews and surveys. Root risk factors (the most basic risk factors) consist of 11 kinds of common ‘mindbugs’ which are selected from an interpretive structural model. This is achieved by empirical analysis of 25 kinds of mindbugs. (A lesser aim of this research is to affirm that these mindbugs developed from a Western mindset have corresponding relevance in a completely different culture: the Peoples Republic of China.) During the diagnosis process, the relationships among the root risk factors in the implementation of the ITSM project are identified. The resolution step of WPOC consists of a design process and an implementation process. During the design process, issues related to the ITSM application are compared to both e-Government operation and maintenance, and software process improvement. The ITSM knowledge support structure is also designed at this time. During the implementation process, 10 keys to the successful implementation of ITSM projects are identified.

Managing connection-level QoS through an overlay service manager

We illustrate the role of service management in managing the quality-of-service (QoS) of applications. An increasing diversity of applications is expected to be offered over future networks. Even if these applications use the same “media”, their connection-level QoS measures can be different depending on their connection-level resource requirements and on their implementation at the connection layer. To illustrate this, we consider two representative service classes. Simple applications refer to applications that involve a fixed number of clients and point-to-point connections. Complex applications, on the other hand, are characterized by dynamic client-membership and require multipoint connections. These two service classes perceive different connection-level QoS measures. For instance, simple applications can get blocked-external blocking is a possible QoS measure. Complex applications can, in addition to external blocking, suffer from internal loss. The latter is defined as the probability that a client in an ongoing application aborts the application because a newer client cannot add to the application. Internal loss is a measure of how clients in a complex application (such as a conference) are bound to each other at the application layer. Thus, the QoS of complex applications is then expressed as a tuple of external blocking and internal loss probabilities. In this paper, we consider an end-to-end ATM platform and assume that the traditional ATM admission problem has been solved. The service manager manages the connection-level QoS of these two service classes by an overlay—that is, it overlays ATM connection admission procedures. Its objective, from a fairness viewpoint, is to ensure that the QoS perceived by an application is independent of its service class. We study a service management implementation that uses a threshold to allocate available bandwidth to simple applications and to complex applications. We compute exactly, through queueing analysis, the QoS measures of the two service classes as a function of the threshold. We propose an optimality criterion for the threshold whereby both service classes suffer equal degradation. An interative algorithm uses this criterion to approximately design such thresholds in the entire network.