Knowledge Management Implementation Research Articles

Knowledge Management Systems Development and Implementation: A systematic Literature Review

Knowledge management systems can help to automate KM processes that exist in organizations. These systems facilitate knowledge discovery, knowledge capture, knowledge sharing, and applying knowledge in an organization. Using appropriate methods to develop and implementing knowledge management systems help organizations realizing these systems more effectively to enhance an organization’s competitive advantage and facilitate KM processes. This study investigates the approach for developing knowledge management systems in organizations with a systematic literature review in the past ten years. The findings in the literature study show that seventeen methods are used in the development of KMS, where the SECI knowledge spiral is the most often method used for developing KMS by combining it with traditional IS development techniques. In this study, we also compare five methods as candidates for KMS development methods that can support the acceleration of the innovation process in organizations and evaluate them based on KM criteria that support innovation using the analytic hierarchy process technique. It is found that Fernandez’s methodology combines with Joint Application Design (JAD) adoption is the most prominent method used in building a knowledge management system to support the innovation process in an organization and web 2.0 as the most technology applied to support organizational KM implementation.

An Overview of Knowledge Management in Early Childhood Education for Sustainable Education

This paper presents a review of the current trends in Knowledge Management (KM) implementation for sustainable education. The review includes critical and analytical discussions on the extent of KM at early childhood education (ECE) level. The search of the papers that were included in the review used keywords strings that are related to KM at early childhood education through three (3) phases of review processes namely identification, screening and eligibility. Content analysis was employed as data analysis method. This paper presents some recommendations for future researchers to include three (3) critical components: team work, ICT and training in KM for education to achieve a comprehensive sustainable early childhood education.

The effect of the Covid 19 pandemic on the development of the knowledge graph as an integrated recovery accelerator

The spread of the 2019 Corona virus Disease pandemic (Covid-19) resulted in many organizational entities being forced to redesign business processes, reducing the cost of reducing working hours, to terminating employment (layoffs). The informal sector has the worst impact. Thus, both the government and the private sector make various efforts in overcoming problems of social impact that arise. One of them is through the formation of the Task Force for the Acceleration of Handling Covid19 (covid19.go.id) as a single contact crisis center. However, the extent of the impact that arises will result in preventive, curative and promotive efforts at risk of not being handled properly. The implementation of knowledge management based on graphs (knowledge graph) will enable agile integration between various sources of information. The Graph Data Model captures the relationships of various different entities by connecting them through the edge of information extracted from various heterogeneous sources. After the data is represented in a graphical format, there are various analytic graph techniques for asking multi-hop (multi-node) relationships between entities in the knowledge graph that is built. In addition, graphs allow users to visualize data quickly, interactively and exploratively for analysis.

Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital

This study aims to investigate and identify the factors affecting the empowerment and implementation of knowledge management in organizations as well as the impact of knowledge management on organizational performance. This study also examines the mediating role of human capital in the relationship between knowledge management and performance of Kabul Steel Plant, which is the largest steel plant in Afghanistan. The research model was developed through the literature review. The initial data were collected through a questionnaire containing 48 questions. Participants were 108 managers and administrative staff of the company. The collected data were analyzed by using the SPSS and SmartPLS software. The hypotheses regarding the impact of strategy and technology on knowledge management were rejected by using correlation analysis and t-test statistic. Finally, the findings showed the positive effects of variables of structure, culture, leadership, and trust on knowledge management in an organization. Also, knowledge management influences the organizational performance, both directly and through the mediating variable of human capital. This research encourages the managers and employees of organizations to use the available organizational resources to implement knowledge management in organizations and improve knowledge management practices and human resources that are the most valuable resources of any organization in order to remain competitive in the markets.

Investigating Critical Success Factors of Knowledge Management implementation in Higher Education Universities (A Case Study: University of Basrah- Iraq)

Investigating Critical Success Factors of Knowledge Management implementation in Higher Education Universities (A Case Study: University of Basrah- Iraq)

Applicability of a knowledge management model that considers organizational memory in Spanish organizations

PurposeDespite the interrelationship between knowledge management and organizational memory, there is a gap in the literature of knowledge management implementation models that consider the characteristics of organizational memory. In view of this situation, a knowledge management implementation model focused on the characteristics of organizational memory has been developed, and the purpose of this paper is to analyze the applicability of this model in Spanish organizations.Design/methodology/approachIn addition to a literature review on the main concepts involved, interviews were conducted with managers of Spanish organizations. The research is of a qualitative nature, characterized as descriptive and exploratory, whose universe of research is the companies of the meat sector in Salamanca, Spain. The qualitative technique of content analysis was used as the research methodology.FindingsAfter the interviews, it is concluded that the proposed model is a valid and necessary instrument for the implementation of knowledge management focused on organizational memory.Originality/valueThe originality of this study is due to the demonstration of the applicability of a knowledge management model that considers, in a direct way, the characteristics of the organizational memory, indispensable for the adequate application of knowledge management in organizations.

A CASE STUDY OF KNOWLEDGE MANAGEMENT PRACTICES AT THE INTERCONTINENTAL HOTELS’ GROUP

Purpose of the study: This study aims to gain an understanding of how (and if) the InterContinental Hotels Group (IHG) manages knowledge to create value.
 Methodology: Publicly available data about the IHG were assessed using Pawlowski and Bick’s (2015) Global Knowledge Management Framework (GKMFW) to determine the extent to which the IHG is implementing knowledge management (KM). Four experts reviewed the findings for validation.
 Main findings: Knowledge management (KM) practices are used by the IHG at a basic level. Data collected in this study indicate that the IHG is not connecting KM processes in its strategy. This research highlights that the IHG and potentially other hotel companies could integrate KM to enhance their performance.
 Applications of this study: The study’s findings are important for hotel industry stakeholders (academics, hotel executives, owners, etc.), assisting them to better understand “hotel KM”. Stakeholders are encouraged to implement holistic and purposeful KM programs (i.e., a framework), potentially delivering more value to their organizations.
 Novelty/Originality of this study: This study is the first attempt to investigate KM activities in one major standard-setting hotel company (SSHC), as defined by Boardman and Barbato (2008). It highlights the limitations in hotel-specific KM research and the limited way in which KM is being applied in the InterContinental Hotels Group (IHG). It not only identifies a gap in the literature about KM in the hospitality industry but starts to fill this gap.

SYSTEMATIC LITERATURE REVIEW: IMPLEMENTATION OF KNOWLEDGE MANAGEMENT IN THE ORGANIZATION

Knowledge management is an activity that organizations use to achieve goals and gain competitive advantages. This study features a systematic literature review that discusses the implementation of knowledge management in organizations covering 39 articles published from 2015 to 2020. This study aims to answer four research questions. The results show that the trend of knowledge management research in Indonesia is dominated by research related to the designing of knowledge management systems. The application of knowledge management in Indonesia has been applied in various fields. There are various models and methods that can be used in creating a knowledge management system

Influencing Factors on Knowledge Management for Organizational Sustainability

This paper analyses the level of knowledge management implementation in organizations and the impact of control variables on knowledge management dimensions. In addition, the importance of knowledge management influence on the competitive sustainability of an organization is addressed. The idea of the research is to highlight key factors that affect the effectiveness and efficiency of knowledge management applications in transition conditions. Data for the study were obtained by surveying 520 respondents—managers of all levels from manufacturing enterprises in Serbia. A t-test was conducted in several variations. More precisely, the t-test analysis was conducted on the average assessments of knowledge management dimensions and with specific control variables. The findings indicate that knowledge management dimensions differ in domestic enterprises and foreign enterprises as well as that their impact differs across organizational levels. Financial performance (profitability, sales growth, asset growth, market share, competitive position in a specific industry, productivity, and salaries) was found to be a reliable indicator of knowledge management success. It can be concluded that knowledge management dimensions have an important role in transition countries, and it is evident that effective knowledge management is imperative for the competitive sustainability of an organization.

Knowledge Sharing Framework: a Game-Theoretic Approach

Uncertainty in business environments is promoting learning as an organizational value. Organizations need to implement knowledge management (KM) processes as well as organizational mechanisms transforming collective knowledge into a learning organizational capability. Literature identifies knowledge sharing (KS) as a fundamental KM process. Moreover, KM was found to be a prerequisite to a learning organization. Unfortunately, organizational initiatives promoting KS are challenged with the hoarding wisdom, “knowledge is power.” Literature has researched intrinsic and extrinsic motivations affecting KS intention. The rational action theory (RAT) explains the embedded utility function merging these motivations. Despite many studies, the dynamics of KS behavior needs further examination. This paper is an attempt to frame the KS behavior using game theory and RAT. We represent individuals’ perceived utility in two functions: knowledge and trustworthiness. This limits the perceived utility to personal enjoyment and reciprocity, which could be viewed as establishing a baseline KS behavior. We use the assurance game framework to incubate the two utility functions. Finally, we argue that KS intention is actually a dynamic state within a KS strategy. We identify five KS strategies: cooperation, defection, tit-for-tat, unforgiving, and random. It is the performance of these strategies that needs to be studied. Several scenarios are simulated to observe the progression of knowledge within each strategy. Interestingly, two strategies start with positive KS intention yet end up converging with those who started with negative KS intention. On the long run, only cooperatives seem to be contributing to collective knowledge. Empirical data from a teaching hospital is collected and analyzed for comparison.

An inquiry on knowledge management in third-party logistics companies

This paper aims to explore the perception towards the importance of internal knowledge for business activities that can be associated with knowledge management (KM) and the application of tools to aid KM from a managerial perspective. A qualitative research approach was adopted by conducting in-depth case studies in three third-party logistics (3PLs) companies located in central Malaysia, offering most of logistics services and serving a large number of clients. This study employed first cycle, second cycle and in vivo coding as the data analysis techniques. Generally, this study provides insight about KM awareness, practices and obstacles in 3PLs companies in Malaysia. The findings of this study have significant implications for both academicians and the 3PLs organisations to further explore the theories, practices and the implementation of KM in similar organisations. Future studies may want to investigate the tools and technology that can help to support the KM practices among 3PLs organisations.

Implementing knowledge management at NCLIL - an action research

Implementing knowledge management at NCLIL - an action research

Factors Affecting Personal Knowledge Management Effectiveness: A Case Study of Automotive Sales Officers in Daerah Khusus Ibukota Jakarta

Abstract. Shifting the economy toward a knowledge-based one that requires skilled workers encourages the implementation of personal knowledge management. The automotive industry is closely related to knowledge-based activities and its technological developments require skilled employees. This study aimed to identify factors that can increase the effectiveness of personal knowledge management among sales officers in automotive companies. A survey was distributed to 115 employees at automotive dealers that implemented knowledge management at the head office level but not at their branch offices or dealerships. The studied effectiveness factors included trust, extrinsic rewards, technology application, knowledge sharing, and learning behavior. The collected data passed validity tests, reliability tests, model tests, and hypothesis testing. Thus, data triangulation was conducted via semi-structured interviews. This study found that trust affects knowledge sharing. Moreover, it was found that extrinsic rewards do not affect knowledge sharing and that the application of technology affects learning behavior. Notably, both knowledge sharing and learning behavior were found to affect personal knowledge management effectiveness. Another impactful factor was leadership. Intrinsic rewards make sales officers feel happier and more rewarded for sharing knowledge than financial benefits. Leadership is an aspect that must be considered since good leaders can encourage and create a positive learning environment. Keywords: Extrinsic rewards, knowledge sharing, learning behavior, personal knowledge management, technology use, trust

Avatars-Based Decision Support System Using Blockchain and Knowledge Sharing for Processes Simulation

This article is an enhancement of the chapter “About Digital Avatars for Control in Virtual Industries” in the book Big Data and Knowledge Sharing in Virtual Organizations. The article discusses the capabilities of the R language for modeling Levy processes that currently most closely correspond to the nature of the organizational learning movements in sliding mode. The efficient algorithm of the CGMY process simulation as a difference of the tempered stable independent Levy is processed and programmed at R language. The efficient algorithm of variance gamma process simulation using variance gamma random variables is processed and programmed at R language. Overview of CGMY process simulation in practice is use for human capital management in the context of the implementation of digital intelligent decision support systems and knowledge management and for digital intelligent design of avatar-based control with application to human capital management.

KNOWLEDGE AND INFORMATION MANAGEMENT AS A FACTOR OF HIGHER EDUCATION QUALITY ASSURANCE AT UNIVERSITIES: FOREIGN EXPERIENCE

Today in a rapidly changing competitive environment each university faces the need to constantly transform the knowledge and information management system, to respond quickly, to predict and to apply new forms of change management that determine managerial innovations and their efficiency. Conceptual approaches and practical experience of the knowledge and information management system formation and functioning at a modern university have been studied in the article. The purpose of the article is to highlight the theoretical foundations of the knowledge management system formation and to compare the experience in organizing the process of knowledge and information management at leading foreign higher educational institutions. Based on the analysis of the models and the practical implementation of knowledge and information management, the author's vision of important components in the knowledge management system at modern educational institutions has been suggested. Taking into account the active use of the latest information and communication technologies in higher education systems of the majority of the world’s countries, the importance of their application in the educational activities of participants in the educational process and in managerial activities of the administrative staff at universities has been stressed. This will optimize knowledge and information management at universities and will contribute to improving higher education quality, creating a competitive advantage in the market of educational services. The practical importance of knowledge and information management at university lies in the fact that the transfer of accumulated knowledge is aimed at the formation of competitive specialists, and in the fact that generation of new knowledge multiplies intellectual capital, provides competitive advantages and increases the competitiveness of the economy and society of any country.

Enhancing organizational performance in the telecommunication industry in Saudi Arabia

The aim of this study is to provide an insight into the factors that influence the successful implementation of knowledge management and organizational performance in Saudi Arabia’s telecommunications industry. One thousand copies of survey questionnaires were sent to targeted telecommunication organization and they were distributed by hand. Middle management level was chosen to participate in this study due to their importance as stressed by many knowledge management researchers. Out of the 1000 questionnaires distributed, 441 complete questionnaires were successfully collected and used for data analysis. There is still a lack of the knowledge management research in the Saudi Arabia context. The present research focus-es on telecommunication industry in Saudi Arabia. The result of this research will be able to provide an insight into what are the overall perception overall perception of knowledge management and how various knowledge management elements (preliminary success factors, strategies and processes) affect the successful implementation of knowledge management and its organizational performance among the telecommunication organizations in Saudi Arabia. The findings are useful for the telecommunication industry. The present research serves as one of the pioneer studies that focuses on telecommunication industry in Saudi Arabia. The empirical insights from this study contributes to successful implementation of knowledge management in the telecommunication industry in Saudi Arabia.

Critical Success Factors of Knowledge Management in Higher Education Institution

Knowledge Management (KM) has become an integral factor for many organizations to achieve their goals. Currently, Higher Education Institutions (HEI), have also joined the practices of KM, to enhance the institution’s quality, boosting the effectiveness, developing human resource, and constructing the knowledge culture within the institution. The aim of this study is to observe the constructed Critical Success Factor (CSF) model affecting the implementation of KM. This study follows Kitchenham’s Systematic Literature Review (SLR) procedures from 15 eligible journal articles obtained through KM related literature. The results, analysis, and discussions are elaborated in the paper.

Information technologies for developing a company’s knowledge management system

Escalating competition, technological changes and the struggle for innovation present companies with a knowledge management (KM) challenge. To implement it at the modern level, it is necessary to develop a knowledge management system (KMS). Significant opportunities for this are created by information technologies (IT), qualitatively changing approaches to knowledge management. Therefore, the study aims to clarify the theoretical foundations of shaping the company’s KMS and conceptualize information tools for its formation. Within the theoretical foundations of KM, its essence (as a systematic management activity and a set of measures to ensure the business processes of obtaining, storing, disseminating and using knowledge in the company), the subject (the aforementioned processes and various types of knowledge), and links with other types of management (innovation, information, personnel management, etc.) are specified. Given the main goals, principles and tasks of KM, its main approaches, key processes and control elements are summarized. The conceptual foundations of KMS development are formulated and its subsystems (methodological, planning, information, and functional subsystems for ensuring business processes for obtaining, distributing and using knowledge) are highlighted. Given the importance of IT, the following concepts have been formulated: a portal for R&D management, innovation management platforms, and a tool for formalizing knowledge and corporate knowledge base. Their purpose, functionality, and the role of ensuring work with knowledge and KM implementation are described. The problem of their implementation, operation and improvement is emphasized. The research results allow creating a new technological basis for the introduction of knowledge management.

Proposed Model for Knowledge Management Implementation in Organizations

This article primarily aims to develop a model for knowledge management implementation in organizations. This research is based on the synthesis of the literature of knowledge management. The current literature of knowledge management provides evidence regarding the critical factors influencing effective knowledge management implementation. A theoretical model for knowledge management implementation is suggested and the theoretical linkages are formulated based on the model. Since knowledge management implementation is multidimensional and the interaction among organizational factors can lead to knowledge management strength in organizations, effort is made to explain the impacts of organizational factors on knowledge management implementation. The synthesis of literature indicates that to implement knowledge management in organizations, leaders can build a strong organizational culture and structure and also deploy information technology to create new knowledge and disseminate it around the companies. This research can contribute to practice by identifying the ways in which to implement knowledge management in organizations.

Participatory methods to support knowledge management systems design in educational environments

Existing research shows that schools will greatly benefit from implementing knowledge management systems (KMSes). However, designing and implementing such information systems presents an overwhelming task for schools which do not have a knowledge-sharing culture. This paper explains how we designed a KMS in a rural low-knowledge school in Costa Rica and how the participatory methods applied during the design process initiated the creation of a learning culture that would encourage the use of the KMS. This paper makes a methodological contribution to the KMSes field by providing three detailed methods that can be used by KMSes developers to approach handling the social and technical dimensions of a KMS.