Implementation Of Knowledge Management Strategy Research Articles

Evaluating knowledge management practices in a hospital pharmacy: A comprehensive investigation

Background: Knowledge management practices in healthcare settings play a crucial role in improving patient care quality and operational efficiency. However, the understanding and implementation of these practices in Oshakati Hospital pharmacy, Namibia, remain unclear. Methods: A structured questionnaire was administered to 26 participants, including pharmacists, pharmacist interns, and pharmacist assistants, to assess knowledge-sharing frequency, documentation practices, technology effectiveness, and the overall knowledge management effectiveness. Results: The study found no significant relationship between work experience and knowledge management practices, indicating potential gaps in understanding and implementation of knowledge management strategies. Participants showed moderate attitudes towards knowledge sharing, with technology perceived as moderately effective in facilitating knowledge management. Conclusion: Enhancing knowledge management practices at Oshakati Hospital pharmacy is crucial to address existing gaps, improve collaboration, and elevate pharmaceutical care standards in the region. Implementing a comprehensive health information system and integrating innovative technologies can enhance knowledge extraction and patient interactions, ultimately improving healthcare outcomes.

Knowledge Management Capabilities on the Performance of Startup Companies: Evidence from Startups in Kerala

Purpose: The purpose of the study is to point out the importance of knowledge management in startup companies. For this, four knowledge management processes—knowledge acquisition, conversion, application, and protection—that may have an impact on startup companies' performance are closely examined.  Design, Methodology, and Approach: The empirical research was conducted by participating 250 startup companies that are registered in the Kerala startup mission from 2015 to 2020, and structural equation modeling (SEM) was applied to determine the relationship between the knowledge management process and startup performance.  Findings: The study supports the resource-based view theory by stating that knowledge management is essential for newly established ventures. It has been found that both knowledge conversion and protection play significant roles in the performance of startup companies. While acquisition and application are insignificant.  Social Implication: This study has several implications, one of which is that institutions and government bodies should focus on implementing knowledge management strategies.  Research Limitation: The study has some drawbacks, including the fact that it only included 250 startup companies from Kerala and had a limited sample size. Therefore, generalizations in a global setting are challenging. Second, other intangible assets that fall beyond the scope of the study also have an impact on how well startup businesses perform.  Originality or Value: The study gives startup founders insight into how knowledge management is important at each stage of their firm's life cycle and affects their ability to raise startup funding.Paper Type: Research Paper

Effectively implementing knowledge management strategy through structure and support

There is a growing interest in corporate structure and knowledge management. JPMorgan’s hard-charging chief executive, Jamie Dimon, has been quietly telling senior managers that he expects the mega-bank’s rank and file to be in their seats at the office 5 days a week. While Goldman Sachs, demanded well over a year ago that everyone return to its offices in downtown Manhattan 5 days a week. This comes in the recent wake of layoffs at the investment bank. Thus, effective implementations of cultural adaptation, and change, are a result of the organization’s knowledge management strategy and how they manage remote work. However, this is not the case due to the current status of remote work, the mystery of inertia often sets in, and many organizations go awry. There are unanswered questions regarding the lack of alignment of the corporate structure with the knowledge management strategy and these questions have caused initiatives to stop organizational knowledge to be effectively managed. We propose that an effective alignment between the corporate structure and the knowledge management strategy needs to be a direct connection between the upper echelon of the organization and its stakeholders. A vibrant corporate structure includes all the departments of the organization to effectively serve the objectives of the knowledge management strategy. The structure of this article will address how organizations can ensure that there is an alignment between the corporate structure and the knowledge management strategy. These findings come from our interviews with 81 senior managers in Australia and the UAE.

Mapping the growth and trends of knowledge management in health organizations: A bibliometric exploration

This study performs a detailed bibliometric analysis of 168 research papers on knowledge management (KM) in healthcare from the Scopus database, spanning from 1996 to 2023. Utilizing tools like RStudio with the Biblioshiny package, VOSviewer, and KnowledgeMatrix Plus, the analysis reveals a notable increase in publications over the last ten years. The United Kingdom emerges as the top publisher, followed by the United States and Malaysia. Major themes identified include knowledge, KM, and KM systems, especially focusing on significant papers concerning KM systems in healthcare. This thorough analysis offers important insights into the current trends in KM research within healthcare settings, emphasizing key topics, influential works, leading publishing countries, and collaboration patterns. It's suggested that the analysis could improve by directly comparing these findings with existing research and discussing the strengths and limitations in comparison to other studies. Nevertheless, the results offer practical advice for writers, researchers, and practitioners for identifying gaps in research and creating effective KM strategies in healthcare. This paper adds to the existing knowledge base in the field and lays the groundwork for future research and practical implementation of KM strategies in healthcare.

Proposing Business Growth of PT. DECRA Group Indonesia through Knowledge Management

The informatics industry market has shown promising growth in the post-COVID era, presenting certification companies with lucrative business opportunities. The informatics market’s GDP growth rate ranks fourth among other fastest-growing industries in Indonesia, demonstrating a 7.19% increase from 2022 to 2023. PT. DECRA Group Indonesia, a certification company, have intention to penetrate a new market which is IT Industry. Knowledge plays a crucial role in the certification process, especially ISO auditors are required extensive knowledge across various business types. Therefore, this research focuses on exploring the role of knowledge management in supporting the growth of PT. DECRA Group Indonesia. The study aims to investigate how knowledge management approaches can enable DECRA Group Indonesia to improve their resources and capitalize on the IT market. The data collection method in this research involves gathering qualitative data through interviews with the business owner and HR manager as the primary sources. These interviews aim to gain an in-depth understanding of their perspectives on the company’s business growth. Additionally, secondary data sources such as the company’s website, competence review forms, and lists of employee competencies will be utilized to supplement the research. The analysis employs Goal-Analysis approach using Fishbone Diagram model to identify what key areas in achieving company’s goals. Building upon the analysis, KM Framework Table is constructed based on the People, Process, and Technology for each improvement that need to be made. Then SECI Model, derived from the KM Framework Table, guides the implementation of knowledge management practices, facilitating the conversion of tacit knowledge into explicit knowledge to foster innovation and organizational learning. Furthermore, to ensure successful implementation in SECI model, an Integrated Learning Cycle model is developed, which takes into consideration the communication channels and learning processes that are crucial for the effective knowledge transfer and acquisition. To facilitate the practical implementation of knowledge management strategies, a KM Roadmap is developed by providing a simple-structured approach for DECRA in aligning its people, processes, and technology considerations to support knowledge management initiatives. In conclusion, this research emphasizes the critical role of knowledge management in driving business growth for PT. DECRA Group Indonesia, enabling the company to enhance its internal operations, develop competencies, capitalize IT market successfully, and leverage knowledge as a strategic asset for sustained innovation and competitive advantage.

Penerapan Strategi Manajemen Pengetahuan untuk Meningkatkan Kinerja Institusi Pendidikan dalam Menghadapi Revolusi Industri 4.0

The purpose of this study was to find out the effect of implementing knowledge management strategies on the performance of educational institutions in the face of the industrial revolution 4.0. The approach used in this research is a quantitative approach. The sample used in this study is the academic community in one of the private universities in Serpong. The data analysis technique used in the study was Partial Least Square Structural Equation Modeling (PLS-SEM). The results showed that the application of knowledge management strategies was proven to significantly affect the performance of educational institutions. Knowledge management strategies have also been shown to have a strong influence in improving human relations among students. Relationships among humans can be a mediating variable for the relationship between knowledge management strategies and educational institution performance and have the same influence as the direct influence of knowledge management strategies on the performance of educational institutions.

Building a fitting context for knowledge management and innovativeness

PurposeIn the hyper-dynamic business world of today, innovation has become the lifeblood of organizations. Knowledge management (KM) is widely considered an essential antecedent of innovation. However, very little empirical research has specifically addressed how KM is nurtured as support for innovation from a behavioral point of view. This paper aims to operationalize the characteristics of a fitting context – in terms of top management support, organizational rewards and mutual trust – and to clarify the role of organizational context on knowledge management strategies (KMS) and ultimately on firm innovativeness.Design/methodology/approachBy studying 98 surveys from 23 companies from Technology Fast 50 list, based on using the partial least squares method, the authors find that this organizational context has a significant impact on the formulation and implementation of KMS.FindingsOrganizational/behavioral context has significant effects on the formulation and implementation of KMS as well as firm innovativeness. The results also demonstrate that the tacit KMS has a crucial impact on firm innovativeness.Originality/valueFrom a behavioral perspective, this study empirically examines the role of organizational context (top management support, organizational rewards and mutual trust), KMS and firm innovativeness in a holistic manner in Turkey, a developing country. To the best of the authors’ knowledge, no researcher has undergone those relationships in literature.

Analisis Pengaruh Strategi Knowledge Management terhadap Efisiensi Kerja Karyawan

Penelitian ini bertujuan untuk mengetahui kondisi penerapan strategi knowledge management dan mengindentifikasi pengaruh knowledge management terhadap efisiensi kerja karyawan di PT. Asuransi Sinar Mas. Hal ini dikarenakan strategi manajemen pengetahuan atau knowledge management sudah sangat dibutuhkan oleh suatu perusahaan dalam meningkatkan keuntungan dan aset perusahaan, khususnya sumber daya manusia. Sebelum mengetahui seberapa berpengaruh knowledge management terhadap efisiensi kerja karyawan, maka terlebih dahulu perlu dilakukan pengujian terhadap kondisi penerapan strategi knowledge management yang sedang berjalan di perusahaan tersebut. Dalam penelitian ini penulis menggunakan metode kuantitatif dengan pengumpulan data yang disebarkan kepada 35 responden sebagai sampel untuk mendapatkan data primer. Kemudian untuk metode pengukuran penulis menggunakan skala likert dan penggabungan strategi knowledgemanagement dengan faktor kualitas dari European Foundation for Quality Management (EFQM). Pada perhitungan skala likert dan didapatkan hasil 4,10 dimana dengan hasil tersebut keterangan yang didapatkan adalah baik, untuk pengujian kualitas penerapan knowledge management secara keseluruhan mendapatkan persentase 77,9% sehingga dapat dikatakan baik, lalu untuk tingkat pengaruh strategi knowledge management terhadap efisiensi kerja karyawan adalah 77,6% atau dengan kata lain knowledge management berpengaruh terhadap efisiensi kerja karyawan. Walaupun angka yang didapatkan sudah cukup baik, namun masih perlu dilakukan peningkatan oleh perusahaan agar dapat bersaing dengan perusahan lain.

A knowledge-based view of people and technology: directions for a value co-creation-based learning organisation

PurposeThis paper aims to investigate the potential of knowledge management (KM) as a discipline in helping understand and manage social and economic complexity. The paper highlights some of the potential relationships between KM in organisations and their economic performance. Finally, the authors assess the role of human resources and technological infrastructures in the relationship between organisation’s approach to KM and their performance.Design/methodology/approachThe hypotheses are tested via a survey on a sample of managerial-level employees of information technology organisations located in the city of Brno in Czech Republic. The data collected are analysed using structural equation modelling (SEM) to study the relationship between KM; the workforce’s willingness and ability to collaborate and co-create value; and the organisations’ economic performance.FindingsThe research found that there is a direct and positive relationship between an organisation’s approach to KM and its economic performance. This study also shows that the workforce’s behaviour and the technological infrastructure of the organisation have a direct effect on business performance. Finally, the authors proposed that a link between human resource management and technology orientation must be established and supported by a KM strategy.Originality/valueThis paper offers a new perspective to the approach to KM in organisations. Reflections and empirical results underline the need for organisations to invest in the implementation of KM strategies that involve both the human resources and technological infrastructure as a way to improve the impact of knowledge on the companies’ economic performances.

A Multifold Perspective of Knowledge Sharing and Virtual Teams: The Development of An IMOI Model

Knowledge has been recognized as an asset for the competitive advantage of organizations. Finding avenues for augmenting the organization’s value represents a continuous endeavor for managers. Although business tendencies emphasize the core role of teams in the development and implementation of knowledge management strategies, there is limited research on how virtual teams may contribute to the acquisition and distribution of knowledge through sharing dynamics. Accomplishing this shift in perspective requires comprehension of the necessary components leading to these opportunities in virtual teams. This review employs a systems thinking approach and develops an input-mediator-outcome-input (IMOI) model to guide the identification of the factors that organizations must possess to promote and facilitate knowledge-sharing strategies. By building this model based on a literature review from various fields, this study provides practitioners with a multidisciplinary scheme to strengthen the organizational structure and promote innovations based on the exploration and exploitation of this essential resource.

Knowledge management-related training strategies in Kingdom of Saudi Arabia construction industry: an empirical study

The growing popularity of knowledge management (KM) in the construction industry has, unfortunately, not been matched by parallel empirical research in training and benefits of KM for construction industry in the Kingdom of Saudi Arabia (KSA). This article discusses the KM-related training strategies implemented in the Kingdom of Saudi Arabia construction industry. Given the relatively new and unexplored nature of the research problem, qualitative research method was adopted to collect and analyse data. Results are based on the analysis of data from 46 professionals from KSA construction organizations. This article concludes that training interventions are a complex and context-embedded activity. The current study results suggests that for effective implementation of KM strategies, there is an urgent need for KSA construction industry to develop and deploy appropriate KM-related management training programmes. Leadership plays an important role in breaking down barriers in achieving KM strategies. The practical implication of this research is that the KM should not only focus on the specific knowledge to be captured, shared, mapped and transferred between individuals but should also address strategic concerns at group and organizational levels.

Two Stage Analysis of Successful Change Implementation of Knowledge Management Strategies in Energy Companies from Romania

The purpose of this paper is to emphasize the effects of knowledge management strategies toward organizational change in Romanian companies from the energy sector. This study explored a new vision to implement these types of organizational changes successfully in companies from the Romanian sector of energy and obtain their early benefits by using knowledge management strategies and also reveal the mediating effect of organizational learning and readiness for change. The results highlighted how energy companies can implement an Enterprise Resource Planning (ERP)-based change effectively through KM strategies. The results are equally valuable for all Romanian organizations that are currently changing their working environment.

Information and Knowledge Management at South African Law Firms

Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management strategies in law firms is not only to satisfy clients' growing need for a trusted online platform to interact with legal service providers, but for law firms to capitalise on their intellectual assets, to continuously modernise legal practice management, to empower lawyers, to increase productivity, to use time efficiently, to transfer skills and knowledge from senior to junior professionals, to improve service delivery and to gain competitive advantage. This article firstly reviews the role of information and knowledge management in providing an effective legal service to clients and compares foreign and South African law firms' information management related contexts, challenges and benefits. Secondly, it presents the findings of a survey conducted at South African law firms based on their knowledge management practices. The aim of the article is to provide insights into law firm knowledge management and its effect on providing legal services in an online business environment.

Impact of knowledge management on construction projects

The implementation of knowledge management strategies on construction projects can accrue benefits such as improved performance and continuous improvement. However, many projects are still not utilising knowledge management fully and are thus plagued with inefficiencies, repetition of mistakes and lack of lessons learnt. Poor skills, design changes, errors and omissions contribute to the internal failure cost element of the overall cost of poor quality on construction projects. This study aimed to investigate the extent of the impact that knowledge management has in reducing the cost of poor quality and used a mixed-methods approach. In-depth interviews were conducted with 25 construction industry experts on knowledge management across the UK, followed up by a questionnaire survey of 114 respondents. The data obtained were analysed using thematic analysis and descriptive statistics. It was found that knowledge management had a positive impact in reducing the cost of poor quality, in particular in the area of knowledge transfer through apprenticeships and mentoring. This implies the importance of managing the tacit knowledge of employees through ‘socialisation’ initiatives. This study contributes to the existing body of knowledge by providing a knowledge management framework for reducing the cost of poor quality on construction projects.

Gestalt as an Emergence of Knowledge at Schools

What is emphasised in this analysis is that the awareness of Gestalt by school principals and teachers can be utilisedfor implementing knowledge management strategies. Since one of the challenges to implement knowledgemanagement is lack of transparency and how to transform synergy into innovation as well, it is assumed thatGestalt-oriented approach will help this lack of transparency diminish, and that synergy can turn into innovation.This work also tries to get an organized representation of how teachers and managers can consciously apply Gestaltqualities at schools in conjunction with knowledge management. First, a broad definition of Gestalt theory in thefields of psychology (in accordance with Christian Von Ehrenfelsin and Weithermar) will be given. Then a very briefphilosophical depiction of Gestalt (by Heidegger) will be considered. After depicting the qualities of Gestalt, itssupposed values and conceptions will be brought into a couple of frameworks (represented in figures 1 & 2) amongteachers, managers, family and society. Finally, at the end of this analysis, it is suggested that knowledge can begained by Gestalt qualities and there can possibly no difference between knowledge creation and emergence ofGestalt at schools.

Gestión del conocimiento y políticas de innovación

La implementación a nivel organizacional de una adecuada gestión del conocimiento y la administración e identificación del capital intelectual determinan la efectividad de las políticas nacionales de innovación. Este artículo analiza la intersección entre políticas nacionales de innovación y la gestión del conocimiento en las organizaciones para transferir valor a la economía y a la sociedad en general. Para ello estudia la reciente literatura relacionada directa e indirectamente con esta intersección. El documento introduce y define los conceptos principales que resultan relevantes para la comprensión del tema. Después de eso se señalan algunos modelos teóricos recientes para comprender la innovación más allá de los modelos lineales y de triple hélice, resaltando la democratización de la educación y de la producción de conocimiento como parte en el análisis de los modelos de innovación. El escrito resalta la importancia de la valuación del capital intelectual, con especial énfasis en políticas nacionales y organizacionales enfocadas en el capital humano, los activos del conocimiento y la educación. Señala asimismo los clústeres y parques tecnológicos como ejemplos valiosos para analizar las intersecciones de las macro y micro políticas de innovación. Finalmente, las conclusiones se centran en una reflexión de cierre sobre la coordinación de esfuerzos a nivel gubernamental y organizacional, y en algunas sugerencias para nuevas investigaciones sobre este tema.

Impact of knowledge management on the cost of poor quality

Knowledge management (KM) implementation strategies on construction projects can reap benefits such as improved performance and continuous improvement, yet many projects are plagued with inefficiencies, repetition of mistakes and lack of lessons learnt. Poor skills, design changes, errors and omissions contribute to the internal failure cost element of cost of poor quality (COPQ) while the resultant effect of client dissatisfaction contributes to the external failure cost. COPQ is prevalent regardless of project type and has been found to be over 10% of total project cost in certain cases. While the need to reduce COPQ is definite, it is uncertain what impact KM has in its reduction. This study investigated the impact of KM in reducing COPQ. Semi-structured interviews were conducted with 25 industry experts involved in formulating and implementing KM strategies for large construction organisations across the UK. It was found from thematic analysis of the data that KM has a positive impact but has not been optimised to reduce COPQ due to barriers such as the lack of performance metrics, time and budget constraints. Optimisation, therefore, entails overcoming the barriers. The findings presented in this paper will benefit construction organisations in the areas of KM optimisation and COPQ reduction strategies.

Nurse managers' work life quality and their participation in knowledge management: a correlational study.

Background:The association between quality of work life and participation in knowledge management is unknown.Objectives:This study aimed to discover the association between quality of work life of nurse managers and their participation in implementing knowledge management.Materials and Methods:This was a correlational study. All nurse managers (71 people) from 11 hospitals affiliated with the Social Security Organization in Tehran, Iran, were included. They were asked to rate their participation in knowledge management and their quality of work life. Data was gathered by a researcher-made questionnaire (May-June 2012). The questionnaire was validated by content and construct validity approaches. Cronbach’s alpha was used to evaluate reliability. Finally, 50 questionnaires were analyzed. The answers were scored and analyzed using mean of scores, T-test, ANOVA (or nonparametric test, if appropriate), Pearson’s correlation coefficient and linear regression.Results:Nurse managers’ performance to implement knowledge management strategies was moderate. A significant correlation was found between quality of work life of nurse managers and their participation in implementing knowledge management strategies (r = 0.82; P < 0.001). The strongest correlations were found between implementation of knowledge management and participation of nurse managers in decision making (r = 0.82; P < 0.001).Conclusions:Improvement of nurse managers’ work life quality, especially in decision-making, may increase their participation in implementing knowledge management.

Knowledge management practices of an IT company

Subject area Knowledge management strategy. Study level/applicability Small and medium organizations providing technology solutions. Case overview This case presents the developments in BATOI, as it intends to proliferate its services and offerings. BATOI offers an enterprise-class cloud computing platform along with a set of software applications, a business social network and different online information and service portals catering to large audience at the global level. The organization focuses on customer satisfaction as an integral part of the value chain. The case presents the knowledge management (KM) initiatives that were introduced in BATOI as a part of the organization's strategy for growth and acquiring new customers. Based on the business goals of BATOI, the KM-related goals were identified as part of designing the KM strategy. Designing of the KM strategy further assisted BATOI to retain competent employees, and along the way, addressed the major concern of attrition that plagues many established organizations. To conclude, some of the future concerns of BATOI are indicated at the end of the case. The analysis of the case takes into account the KM challenges faced by BATOI and the necessary steps in successfully implementing a KM strategy in an organization. Expected learning outcomes The objective of this teaching case is as follows: to understand how KM is central to an organization's growth strategy; to appreciate the importance of KM in technology-intensive organizations; to understand the process of deriving the KM goals from the over arching business goals of an organization; and to comprehend the challenges associated with implementing KM strategy for the first time in an organization. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email: support@emeraldinsight.com to request teaching notes.

Research on Multimedia Platform in Traditional Foreign Language Study in Practical Talents

This paper introduces theconcept of knowledge management, analyzes the significance of college Englishteachers implementing knowledge management strategy. Also pointed out specificstrategies to implement knowledge management English teachers, English teachersexpected to improve the competitiveness of individuals and universities on thisbasis.