E-government Implementation Research Articles

Penerapan E-Government Dalam Pelayanan KTP Pada Dinas Kependudukan dan Pencatatan Sipil Kota Padang

In life, the role of service is very large, including public service. Every service agency is obliged to improve the quality of service. The poor quality of public services in Indonesia must be immediately addressed by the government. One of the government's efforts to improve the quality of public services is by utilizing advances in information technology in the process of governance. This is known as e-government or the administration of electronic or internet-based government. The process of implementing e-government through several stages, web presence, interaction, transaction and transformation. One way to improve services is to follow the development of more effective information technology. So that it can encourage the government to accelerate e-government, which is an effort to improve electronic-based government services. With the e-government system, it is hoped that every public service agency can provide an increase in the quality of public services that are more transparent, effective and efficient. For online services, the people of Padang City can already access it, but there are still a number of obstacles in its operation. This study aims to determine the application of e-government in making ID cards at the Population and Civil Registration Office of Padang City. This study uses the theory of Nugroho (2007), the stages of development of the implementation of e-government in Indonesia are divided into four and to see the indicators of effectiveness using the theory of Sondang P Siagian. Data collection techniques are interviews, documentation and observation. The research method used is qualitative with descriptive type. The informant selection technique was purposive sampling and tested the validity of the researcher's data by triangulation of sources. The results of the study indicate that public services at the Padang City Population and Civil Registration Service in using the website are still not effective. There are still obstacles in its implementation, which are related to servers and networks that sometimes have problems, besides that socialization needs to be improved so that public and bureaucrats awareness increases in utilizing e-government development in Padang City

Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu

This study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, with 10 research informants, consisting of 4 Immigration Office informants and 6 community informants. Data analysis used qualitative analysis. The results of the study show that: (1) The implementation of e-government at the Immigration Office Class I TPI Bengkulu has been going quite well because there are still obstacles, namely complicated and limited service quotas; (2) Passport services at the Immigration Office Class I TPI Bengkulu through the use of online passport services are of Sufficient Quality; and (3) The supporting factors in the application of electronic government in improving the quality of online passport making services are the existence of clear regulations, clear service needs and an adequate number of personnel. While the inhibiting factors in implementing e-government in improving the quality of online passport making services are the complexity of the APAPO application, the limited number of queue quotas and sometimes incomplete requirements, so that services cannot be implemented.

Risk Priority Analysis for Change Management on E-Government using RIPC4 and AHP

A project cannot be separated with the name of the risk, not the exception to the abstract information technology projects, and can only be perceived benefits in the long term. So, it becomes a very important thing to manage risk properly so helpful to the success of the project. In this paper, we contribute to the model in analyzing the priorities of risk to the project E-Government to adopt the model of risk assessment using RIPC4 and Analytic Hierarchy Process (AHP) in assessing the risk, so it can know which risks a priority to perform the procedure changes in the implementation of e-government based on the strategy used in the process of change management.

Analisis Penerapan E-Government Melalui Aplikasi SIMDA pada Subbag Keuangan Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Barat

This study aims to analyze the application of e-government through the SIMDA application at the Transmigration and Manpower Office of West Aceh Regency. using qualitative methods with data collection techniques in the form of interviews and observations, where researchers used purposive techniques, data were analyzed by means of reduction, data presentation and drawing conclusions. The results of the study show that if the implementation of financial SIMDA is well implemented, where the users understand and support the SIMDA use policy, but network resources and human resources are still lacking, financial SIMDA also does not exist, followed by structures that do not match the needs so that tasks overlap. The existence of financial SIMDA has supported the implementation of e-government, because it is a digital application that is easy to use, the information produced is reliable and data security is maintained, data content is accurate with a simple display, and users and beneficiaries strongly support the implementation of financial SIMDA, but there is no interaction forum. between the user and the user system. So it can be said, although there are some shortcomings in the description of the research results, it does not have a major impact on the effectiveness, accountability, auditability, transparency and efficiency of the use of financial SIMDA in the Aceh Barat Distranaker.

Effectiveness of strategy implementation and e-governance performance

E-governance projects generally face many planning and implementation related challenges. It is well acknowledged that the complexities involved ask for adequate strategic planning before launching these projects. However, it is observed that many times even the well-planned e-governance projects may not perform as per expectations due to ineffective strategy implementation. This could perhaps be one of the causes of the unsatisfactory performance of e-governance projects, particularly in the context of developing countries, as reported by some studies. The article attempts to analyze the effectiveness of strategy implementation and performance of e-governance based on a study of a few agriculture related e-governance projects in India. Suitable measures and hypotheses have been conceptualized for studying the effectiveness of strategy implementation and e-governance performance. The empirical support is provided by a survey of operational level officers involved in the implementation of projects. The analysis has brought out four constituents of the construct ‘effectiveness of strategy implementation’ which has been revealed as a predictor of ‘performance of e-governance'. The study findings are expected to contribute in terms of giving more thrust to identified factors of strategy implementation while planning for e-governance initiatives. The findings may also trigger corrective actions in several such ongoing projects which are struggling to deliver the intended outcomes. Overall, the research based interventions by practitioners may lead to better performance of e-governance projects for the benefit of society at large.

Implementation of E-Government in Uttar Pradesh: A Study of Allahabad District

Among the many effects of new and expanding information and communication technology and the digital revolution, one major effect is the reality and potential of ICT to increase the efficiency and effectiveness of government and making government more responsive to the needs of their citizens. This is e-government- the use of information and communications technologies to transform government to make more efficient, effective transparent and accountable. We can say that e-government can make government more SMART i.e. Simple, Moral, Accountable, Responsive and Transparent. Essentially SMART captures all the important attributes of good governance. E- government is a generic term for web-based services from agencies of Local, state and federal government. E-government defined by other sources is as follows. The e-Government efforts by the European Union are based on the definition, "E-Government is the use of Information and Communication technologies in Public Administration combined with organizations and service and democratic processes.

Pengaruh Penerapan E-Government terhadap Kinerja Pegawai pada Dinas Pemberdayaan Perempuan dan Perlindungan Anak Provinsi Sumatera Selatan

The implementation of E-government has an important role in an organization. All things that include the implementation of e-government in an organization or government must be an important concern for the management of the organization, with the implementation of e-government that meets the standards according to the instructions of the President of the Republic of Indonesia Number 3 of 2003, it will improve employee performance, including through application applications. e-government. The availability of the application of E-government can improve employee performance and organizational work productivity. The method in this study uses quantitative methods. In collecting data, the author uses a questionnaire as a data collection tool. As well as using the determinant coefficient test and simple linear regression in data analysis techniques. This research was conducted at the Office of Women's Empowerment and Child Protection in South Sumatra Province with a total of 49 respondents. Based on the results of the study showed that all the results of the hypothesis in the study were proven significantly. This is indicated by the results of the t-count 3.768 > t-table 0.281. From the results of these studies, it can be concluded that there is a strong and positive influence between the implementation of e-government on employee performance at the Office of Women's Empowerment and Child Protection in South Sumatra Province.

A framework for good health governance during the Covid-19 pandemic response and recovery in South Africa

From the Ubuntu philosophy to peace management, good governance application enables socioeconomic and environmental development. It happens that a fear atmosphere due to global disaster in health care management compromise good governance sustainability. This study seeks to design a framework for good health governance during the Corona Virus Disease 2019 (COVID-19) pandemic response and recovery in South Africa. Using a case study, research data were collected through questionnaire and analysed using correlation, variance and regression tools in statistical package for the social sciences (SPSS). 75%, 74%, 69% and 82% of respondents agreed and strongly agreed that good health governance metrics, government modernisation, pandemic governance strategies and pandemic governance challenges constitute the components of an effective framework for good health governance during the response and the recovery phase of the COVID-19 pandemic. Additionally, there was a positive, strong and significant connection between the framework for good health governance and its constituents. Although health measures were taken at the early stage to limit the severe consequences of the pandemic in South Africa, the government is still required to redouble efforts in implementing rules of laws, initiate and develop capacity building, build integrity cultures together with the implementation of e-governance to ensure effective responsiveness and recovery. Countries in respective regions around the world should join forces to combat the spread of the virus through adoption of international good health governance solutions as proposed by the World Health Organisations. In South Africa specifically, government should incessantly initialise post-pandemic resolutions beforehand to counterattack continuous shocks on the country’ economic growth.

The Measurement of Information and Communication Technology Literacy: A Case Study of the Village Officials in Purbalingga

The application of e-government for agencies from the basic level, sub-district, aims to create single-united data to be accessed from sub-district to district and even national. Then, human resources capability in Information and Communication Technology (ICT) literacy is also essential to maximize the application of e-government. However, the implementation of egovernment in Purbalingga has not been carried out optimally due to the lack of use of computers and the Internet by village officials. The research aims to measure the level of ICT literacy of village officials and the correlation between computer literacy and Internet literacy. The research is a quantitative study using a survey method with the People Capability Maturity Model (P-CMM) concept. Around 108 village officials in Purbalingga are involved in the research. The results show that ICT literacy is still at level 2. It implies that the village officials use computers and the Internet many times with the same usage pattern to assist their jobs. In addition, the correlation between computer literacy and Internet literacy is positive and strong. It means that if computer literacy increases, Internet literacy will also increase. Therefore, it is concluded that village officials in Purbalingga are accustomed to doing daily activities using computers and the Internet with the same usage pattern.

A Multi-Group Analysis of Salient Determinants of E-government Implementation Success in Developing Countries. A Study of Uganda and Tanzania

In-spite of the presence of all-encompassing synopsis of e-government implementation determinants in Most developed countries, a multi-group analysis of contextual salient determinants is missing in DCs. When it comes to implementation of e-government projects, most developing countries just copy already implemented projects from MDCs and paste without editing to suit their nations. This has resulted into massive failure of such e-projects partly due to failure to account the salient determinants of e-government implementation success which vary from one nation to another. This study bridges this knowledge gap by examining a multi-group analysis of contextual salient determinants of e-government implementation success in Uganda and Tanzania. Structured questionnaires were used to pucker quantitative data from the 72 employees and 64 employees from Ministries of finance and planning in Uganda and Tanzania respectively. PLS–SEM aided by SmartPLS 3 were used for analysis. Using UTAUT and empirical evidence, a model was proposed. Findings indicate insignificant results for information system attribute while all other constructs were significant. Findings for Tanzania indicated insignificant results for ICTI and ISA and positive significant results for TMS and UA. The Ugandan data set indicated insignificant results for ISA and TMS and positive significant results for ICTI and UA.

Optimizing City Diplomacy Indonesia for Economic Development Through E-government Implementation

This research wants to identify the implementation of e-government conducted by the city government in Indonesia that could synergize and support city diplomacy activity in boosting city economic development. The research method was qualitative methods, with data collection techniques through literature studies. The results showed that the implementation of E-government in several cities in Indonesia are still focused on improving the quality of public services, using the use of information technology through the pattern of Government to Citizen (G2C), Government to Business (G2B), Government to Government (G2G). The orientation of data and information distribution is still focused on the local population. The use of multilingual or foreign language options in accessing information is still less optimal. Various fields that can boost the city’s development, such as investment, trade, and tourism with a focus on overseas audiences, are informed well but the data or information presented is not integrated into one portal. There are several cities that are considered doing city diplomacy very well, by combining the e-government implementation and city diplomacy will greatly improve and accelerate the city’s economic development, and the city could be becoming an important player at the global level.

DINAMIKA PELAKSANAAN ELECTRONIC GOVERNANCE PEMERINTAHAN DAERAH DI INDONESIA

Developments in the realm of information technology continue to change every year. The existence of the internet makes it easier for everyone to find something through their electronic devices, especially cellphones or computers as a medium. Internet users in Indonesia in the latest report, the number of internet users in Indonesia reached 202 million or 73.7% of the total population of 274.9 million in January 2021. Almost all of the Indonesian population uses internet facilities, this has become an infrastructure for the community to reach the internet network. This condition is an opportunity for new media in a public service process carried out by the Indonesian government. The existence of the internet and mobile computing in public service activities which are identical to the use of paper has now become a new era, namely paperless being one of the efficiency of public service activities. Existing resources in e-government activities are not only related to facilities and infrastructure, but also human resources of state civil servants need to have the ability to operate an e-government system that has been designed in such a way. The progress of implementing e-government in Indonesia is faced with several challenges and still has shortcomings. These challenges and shortcomings include an equitable internet network infrastructure, human resources to operate features and services, and community culture related to digital literacy. There is still a need for improvement in the implementation of e-government in Indonesia in order to achieve excellent public services for the community.

ЭЛЕКТРОНДУК МАМЛЕКЕТТИК КЫЗМАТТАРДЫ ӨНҮКТҮРҮҮ БОЮНЧА МАМЛЕКЕТТИК САЯСАТТЫН ДҮЙНӨЛҮК ТЕНДЕНЦИЯЛАРЫ

The article studied and summarized the experience of foreign countries in the implementation of the system for the provision of electronic public services, based on which the main trends in the development of the system of electronic public services were identified. The need to study the key trends in the development of e-government in the world is due to the growing need for modern states to establish the most promising and relevant areas for the design of e-government. This need is determined by the desire to minimize the costs associated with the implementation of e-government, avoid the mistakes of other states in this area, and increase the benefits of services provided using information and communication technologies. To solve these problems, it is necessary to determine the most advanced and promising concepts and models for the implementation of e-government, presented by the leading countries of the world. At the same time, it is necessary to take into account the specifics of the development of electronic government in other states, due to differences in the political, socio-economic, and cultural nature of countries.

PENEREPAN E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN PUBLIK PADA BADAN SISTEM ADMINISTRASI MANUNGGAL SATU ATAP PROVINSI SULAWESI TENGGARA

This study aims to determine the application of e-government in improving service quality at the Technical Implementation Unit of the Kendari one-stop Manunggal Administration system Agency, Southeast Sulawesi Province. This type of research is descriptive qualitative. Data collection techniques were carried out by means of library research and field research using interview, documentation, and observation methods. The results of this study the application of e-government is very helpful in the process of paying tax services, in this case, it can make it easier for both the local government and the people who make payments. In addition, the implementation of e-government in improving the quality of services at the Technical Implementation Unit of the Kendari One Roof Manunggal Administration System is also considered quite good, judging from the respondents’ responses to the four indicators, namely tangible, reliability, and responsiveness and courtesy, so it can be said that the organization’s goals have been achieved. Sufficient to achieve its objectives in providing services. Tax payment services at the Technical Implementation Unit of the Kendari One-Stop Manunggal Administration System are still quite good overall. This is because the services provided by the One-Stop Manunggal Administration System are transparent, safe, and easy so that people can feel satisfied with the services they receive.

The role of political will in enhancing e-government: An empirical case in Indonesia

E-government is an issue that is widely discussed by several studies because it has an impact on improving government performance. Weak political will of the heads of state and regional heads reduces attention to e-government, combined with various obstacles to its implementation. This study can answer the importance of the role of political will in maximizing the implementation of electronic government in local government. A total of 263 data were collected to answer the hypothesis quantitatively. The data were obtained by distributing questionnaires directly to the respondents, namely the Heads of Regional Apparatus Organizations (OPD). The sample selection was carried out with regional heads. Data were tested through multivariate analysis using Partial Least Square-Structural Equation Modeling (PLS-SEM). The test results found that political will has a direct positive effect on the implementation of e-government as evidenced by the path coefficient of 0.457 and significant wit h an alpha of 5%. Political will also acts as a mediating variable or can act as an intermediary in the relationship between IT infrastructure and human resources in improving e-government. All variables have a T-statistic value > 1.96 and < 5%, which means that IT infrastructure and human resources have a direct and significant effect on the implementation of e-government.

How to Design the Best Audit Instrument for Evaluate E-Government Security?

The United Nation e-government survey reports that the implementation of e-government in Indonesia will increase in 2021. This proves that the Indonesian government is trying to transform all its business processes by digitalization. System digitization is expected to increase the efficiency of government performance. Information security is one of the important aspects to ensure that this digitization process really provides efficiency for government performance. A good information security management approach is management that adheres to the deeming cycle of quality. The management process includes plan, development, act and check. The audit enters the check cycle which functions as a control whether the process implemented in securing information is correct or not. A good audit process will encourage to produce good findings and recommendations as well. So, we need the right information security audit instrument so that the audit instrument is appropriate in the auditing process. A comprehensive information security audit instrument is an instrument that explains the COBIT 5 goals cascade, RACI chart mapping, briefing preparation and interview design protocol as well as key work-products.

Implementation Of E-Government In Improving Public Service:The Policy of the Directorate General of Taxes at the South Malang, in Indonesia

Implementation Of E-Government In Improving Public Service:The Policy of the Directorate General of Taxes at the South Malang, in Indonesia

The Seal of Good Local Governance in Digos City: Challenges and Opportunities

This descriptive study aimed to explore the challenges and opportunities of the local government of Digos in its endeavor for the Seal of Good Local Governance (SGLG) and the Performance Challenge Fund (PCF). Mixed methods research design was employed, particularly the convergent parallel approach. The qualitative part constructed the enabling factors and areas for improvement in the implementation of the SGLG and PCF based on accounts of personnel of the City Government who were directly involved in the assessment and preparations, representatives of oversight government agencies relevant to the seven SGLG criteria and PCF project beneficiaries. The quantitative part described the level of perceptions on the contribution of the SGLG and PCF to improved local governance in the City based on a survey to the constituents. Thematic analysis and descriptive statistics were used to process the data. It was found that the enabling factors in the accomplishment of the SGLG award of Digos City were anticipation, articulation and delegation, while areas for improvement were risk aversion, information and data management, participation and devolution. The perception of the people of Digos City also revealed a high level of agreement (x=3.98, n=399) that the SGLG and PCF elicited improved local governance. Considering each criteria of the SGLG, it was found that the areas on financial administration and business friendliness and competitiveness have garnered very high levels of perception. Based on these findings, it was inferred that the challenges for Digos City for better implementation of the SGLG law in the future are risk management and increasing spaces for participation while the opportunities are implementation of e-governance and increasing capacity for decentralization.

Understanding information technology culture in digital-based public services

The increasing enthusiasm of government agencies to implement e-government can be seen as the government’s commitment to anticipating the current development of science and technology (Gupta, Singh, & Bhaskar, 2018; Wang, Wang, & Liu, 2016). The present study was designed to investigate the information technology culture of public organizations in the context of public services in the Magelang City Government, Indonesia, and identify the driving and inhibiting factors of e-government based public services in the city. A mixed method with a sequential explanatory design was employed in the study. Data were garnered through questionnaire surveys, documentation, observation, and interviews. A descriptive statistic was used for the quantitative data analysis, while for the qualitative data analysis, a thematic process was conducted. Findings from the study suggest that the information technology culture in the city’s governance is mainly influenced by five factors: technocratic utopianism, anarchy, feudalism, dictatorship, and federalism. The findings are crucial as they contribute to the discovery of the root cause of the problem that the implementation of e-government based public services in Indonesia is not yet optimal.

“Problems Of E-Governance İn Government Agencies And Their Solutions”

The study summarizes a number of scientific discussions and arguments. The main purpose of the study is to improve the quality of e-services in government agencies, to study the current situation and issues related to the general situation in Azerbaijan in this area. Research and systematization of scientific sources show that there are problems with e-governance in government agencies and a number of improvements are needed. Transparent governance and the creation of citizen satisfaction in Azerbaijan is one of the priorities of the state. In this sense, the relevance of the study includes the analysis of e-governance problems in government agencies in Azerbaijan and ways to solve them. The study was conducted in the following sequence: – General information on e-government is provided; – In the world practice, there are a number of obstacles to the implementation of e-government in any country; – Information was provided on what factors are important for the development of e-government information resources in e-governance; -The current state of e-governance in government agencies in Azerbaijan has been analyzed. The theoretical and methodological basis of the research is the perspectives of researchers, theories, scientific articles, scientific research on e-governance and its improvement. Research objects include e-government, analysis of e-government problems in government agencies and finding solutions. The research is based on scientific-theoretical approaches and empirical analysis. Research has shown experimentally and theoretically that development is impossible without e-government, and the application of e-government has become a necessity. At the end of the study, the results and recommendations of the study were given. The results of the research are useful in the development of programs, projects and proposals related to e-governance, as well as in solving research problems and overcoming existing problems in e-government. E-government plays an important role in the successful development of public administration, increasing the flexibility, efficiency and citizen satisfaction of public administration. The main purpose of e-government is to improve the quality of work and management of government agencies, to protect the rights and freedoms and interests of citizens, to ensure transparent governance.