E-government Implementation Research Articles

ИНФОРМАЦИОННИ И КОМУНИКАЦИОННИ ТЕХНОЛОГИИ В ПУБЛИЧНИЯ СЕКТОР (СРАВНИТЕЛЕН АНАЛИЗ БЪЛГАРИЯ – КИТАЙ)

The purpose of this article is to examine the current development of e-government in the Republic of Bulgaria compared to that in the People‘s Republic of China (PRC). This paper conceptualizes a framework of political integration of the process of digitization of the public sector and the approaches for studying the Chinese and Bulgarian states, which maximizes the quality of services, increases economy and cost effectiveness. The paper argues that while many researchers claim to show the full picture in the development of the e-government implementation process at the national level of the two countries by carefully examining their digital resources, they ignore the political and economic changes over the past five years, leading to divergence of the conceptual frameworks from their original

E-Government Implementation in the Village General Administrative Electronic System (SEDULUR) Program

Purpose: E-government is one of the government's efforts to develop the implementation of electronic-based government activities in order to improve the quality of service to various parties effectively and efficiently. In the context of implementing e-government in Cirebon City, Cirebon City is carrying out a smart city or smart city movement with its vision of realizing Cirebon as a creative, innovative, synergistic and competitive smart city in 2028. Lots of programs have been implemented as supporters of the realization of the smart city movement in the city of Cirebon. Research with the title "Implementation of E-government in the Village Public Administration Electronic System Program (SEDULUR) in Kalijaga Village, Harjamukti District, Cirebon City", has a formulation of the problem of how to implement the sedulur program in Kalijaga Village, Harjamukti District, Cirebon City.
 Design/methodology/approach: This research uses a case study method with a qualitative approach that is descriptive. Determination of informants using purposive sampling. The theoretical foundation used is the Balanced E-government Scorecard theory with five dimensions in it, the five dimensions are: benefits, efficiency, participation, transparency, and change management.
 Findings: Based on the research that has been done, it is concluded that the implementation of e-government in Kalijaga Village, Harjamukti District, Cirebon City with case studies of the sedulur program has not been optimal in its implementation, this is because the sedulur program still wants to be developed so that later all people can access it without having to contact the head of the RW First of all, it's just that the budget was diverted during the Covid-19 pandemic which hampered the development of the Sedulur program.
 Practical implications: The efforts that have been made are with Harjamukti District supporting government programs related to people who are aware and obedient of paying taxes so that revenue-sharing funds (DBH) from these taxes can be allocated for the development of the sedulur program.
 Paper type: Research paper

E-Governance and Public Services in Local Governments: Study of The Taspen Smart Card Programfor Pension Fund Services in Makassar City and Pinrang Regency

This study aims to analyze the implementation of e-Government through Taspen Smart Card Program in pension fund services of State Civil Service. This study used a combination method of concurrent triangulation design (a balanced mix of quantitative and qualitative). The major instrument used was questionnaire and interview. There were participants of the Taspen Smart Card Program that involved as samples and informants in this study. The number of samples was 40 and 2 people as informants. The samples taken using probability sampling techniques. The data were analyzed using regression analysis technique. The results of this study indicated that the implementation of e- Government through Taspen Smart Card Program in pension fund services of State Civil Service in Pinrang and Makassar Regency is running very well. This is based on the average score obtained was 139.6 or 87.25% which indicates that the implementation of Taspen Smart Card fall into very good category. Furthermore, the study also shows that the implementation of Taspen Smart Card Program has a positive and significant effect in pension fund services of State Civil Service in Pinrang and Makassar Regency by 33.3% and the remaining 66.7% due to the existence of other programs issued by the government.

Implementation of E-Government on the Concept Smart City in Bandung City Government, in Public Services based on Law Number 25 of 2009 concerning Public Services

Perkembangan teknologi saat ini menyebabkan perubahan sarana dalam proses pelayanan publik yang dilakukan oleh pejabat tata usaha negara. Penggunaan e-government dan konsep smart city adalah bagian kecil dari instrumen teknologi untuk membantu pemberian pelayanan publik kepada masyarakat, yang membutuhkan regulasi yang memadai. Tujuan dari penulisan jurnal ini adalah untuk mengetahui keadaan empiris dari pengimplementasian e-government dan smart city pada pelayanan publik di Kota Bandung dan menganalisa peraturan-peraturan yang berlaku mengenai penerapan dan penggunaan konsep smart city di Kota Bandung serta kaitannya dengan panca fungsi hukum. Metode pendekatan yang digunakan dalam penelitian ini adalah metode pendekatan yuridis normatif, yaitu dengan cara meneliti bahan-bahan kepustakaan sehingga data yang digunakan adalah data sekunder yang merupakan sumber data utama. Spesifikasi penelitian yang digunakan dalam penelitian ini adalah termasuk penelitian deskriptif analitis yaitu penelitian dengan melukiskan dan menemukan fakta-fakta yang berupa data sekunder seperti bahan hukum primer dan juga bahan hukum tersier. Hasil penelitian menunjukkan bahwa pelayanan publik dibeberapa instansi di Kota Bandung telah menggunakan teknologi dalam bentuk e-government dalam tahap perkembangan sebagai alat kegiatan pemberian pelayanan kepada masyarakat dan menjadi sarana dari pengimplementasian konsep smart city yang kedepannya diharapkan memberikan pelayanan dan birokrasi yang terintegrasi dalam sistem.

DEVELOPMENT OF ELECTRONIC GOVERNANCE BASED REGIONAL GOVERNMENT MANAGEMENT

Government management is a process of carrying out governance activities or government management by authorities or government administrators in order to achieve the stated goals, namely increasing people's welfare. To support the success of the service and improve the quality of the service, it is necessary to have a service management procedure known as government management. Basically government management (public management) is the main factor in a public administration to achieve predetermined objectives with existing facilities and infrastructure, including the organization and available sources of funds and resources, as well as in this case the local government. Local governments are currently required to carry out reforms in various sectors, this is due to the increasing needs of the people who are increasingly complex day by day. Changes in management in the government sector are a necessity that really need to be improved as much as possible so that this process can later be felt by all circles of society at large. Right in 2003, the government officially issued Presidential Instruction No. 3 of 2003 as a follow-up effort to support the implementation of e-government in order to improve the quality of service to the public, especially in terms of providing information and supporting the principles of good governance. In summary, E-government as a service concept that uses information technology can be divided into several levels, namely first, preparation, second, maturation, third, consolidation; and fourth utilization. The application of the e-governance system is expected to be able to upgrade the government system in a direction that is more efficient, effective, transparent and accountable.

Pikobar and Jabar Saber Hoaks: Dynamics of E-Government Implementation in Preventing Bureaucratic Pathology in West Java

The pandemic has implications for all aspects of human life, including the bureaucratic aspect. In this case, the reality experienced in the bureaucratic process in West Java reflects a lack of transparency, corruption and tortuous procedures, and extortion. This research aims to find a solution to bureaucratic pathology in West Java by using a digital government innovation. The research method used is Qualitative with a Case Study Approach, which aims to discover the West Java government's innovations in prevention to create an efficient bureaucratic system amidst the momentum of the pandemic. The results of the study show that the West Java Government has succeeded in innovating in preventing Bureaucratic Pathology by optimizing Government Digitalization or E-Government, namely creating the Jabar Saber hoaks and PIKOBAR Programs, which aim for various uses for the people of West Java during the Covid-19 period as well as developing an application for reporting the number of recoveries and died and spread validity news related to the issue of Covid-19 and other social problems in the Pandemic era.

The stimulus of factors in implementing the e-governance concept in Namibia

This paper reports on a case study where the Namibian environment is used to gain deeper understanding of the factors that influence e-governance and how those factors manifest themselves. This study is motivated by the continuous challenges that are encountered by many African countries, either in the development or implementation or both, of the e-governance solution. The interpretivist approach was employed, and qualitative data were gathered using the semi-structured interview technique. Activity theory was used as a lens to guide the analysis of the data, from which six factors were found to influence the implementation of e-governance in the country. The factors are know-how; requirements of both technical and non-technical components; political-will, which draws on power to make decisions; heterogeneity; a repertoire of actors-power relationship; and governance, which includes standards, policies, and principles. The empiricism nature of the study boosts knowledgeability of the challenges that hinder implementation of the solution, which in-turn affect service delivery.

IMPLEMENTASI KEBIJAKAN LAYANAN ASPIRASI DAN PENGADUAN ONLINE RAKYAT (E-LAPOR) DALAM PELAYANAN PADA DINAS KOMINFO KABUPATEN JAYAPURA

The existence of an e-LAPOR (Layanan Aspirasi dan Pengaduan Online Rakyat) is the implementation of e-Governance to facilitate public service complaints for the community. This study aims to analyze and describe the Implementation of e-LAPOR in Services at Jayapura Regency, Kominfo Service, and to analyze the supporting and inhibiting factors for the Implementation of e-LAPOR in Services at the Regency, Services of Information and Communications Services. Jayapura. This study used a qualitative descriptive approach which was carried out at Jayapura Regency Communication and Informatics Office, the determination of informants was carried out by snowball. Data collection techniques used are observation and interviews. Data analysis includes the stages of data reduction, data presentation, and conclusion. The results of the study show that the implementation of the e-LAPOR Policy in services at the Jayapura District Communication and Information Service has been running but not optimal. In terms of the communication aspect, it has been carried out as it should, by coordinating the policy organizers for information dissemination and socialization in introducing this policy to the target group. In the aspect of human resources, they already have adequate human resources and meet the adequacy aspect, but in terms of the quality of mastery of technical skills it is still lacking, so it is very necessary to hold training to develop the soft skills they have, the institutional environment of facilities is sufficient to carry out the SP4N-LAPOR (Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional Layanan Aspirasi dan Pengaduan Online Rakyat) application is managed by the Admin, access to the internet is also sufficient to run the application. The disposition works quite adequately based on the firmness and seriousness of policy implementers at the institutional level in carrying out the policy. Then, the Bureaucratic Structure is based on the authority and obligation that is handed over by the main tasks and functions of each existing field and section and refers to the SOP (Standard Operational Procedures) for policy implementation. Supporting factors are the existence of regulations at the regional level, the allocation of human resources, and supporting facilities. Then the inhibiting factor is that the community is not very adept at using the e-LAPOR application to make complaints, especially the people at the village level. Then, the lack of outreach to the community and limited access to the internet network in the villages.

ANALISIS E-GOVERNMENT TERHADAP PELAYANAN PUBLIK PADA DIREKTORAT JENDERAL KEPENDUDUKAN&PENCATATAN SIPIL KEMENTERIAN DALAM NEGERI

E-government which can be broadly defined as the utilization of information and communication technology and the internet which has the ability to transform relations with citizens, business people and other government institutions. The development of Information and Communication Technology (ICT) is currently very rapid and of course it must be addressed positively to increase community participation in realizing the principles of good governance (Good Governance). This study uses a qualitative research method with a descriptive approach. Sources of data in this study are observation, literature, articles, journals, scientific research and sites on the internet. The Ministry of Home Affairs has a public service unit, one of which is the Directorate General of Population & Civil Registration, of course it is required to provide optimal service to the community. The implementation of e-government, related to service and dissemination of public information at the Ministry, especially at the Directorate General of Population and Civil Registration is already good and in the medium category, and still needs to be repaired and improved. The Ministry of Home Affairs in implementing e-government fulfills the first stage, namely information publishing and the two "official" two-way transactions based on the Deloitte & Touche framework and from the Government to Citizen (G2C) sector are included in the category, namely e-governance, e-service, and e-knowledge

Responsive E-government in China: A way of gaining public support

A growing body of research suggests that officials in China are highly responsive to citizens' requests on e-government platforms. However, our understanding of the effects of such responsiveness in China remains limited due to the lack of research from a citizen perspective. By conducting two online survey experiments involving 205 residents of Hubei Province, China, we examined the features of government responses in the e-government context that affect citizens' perceptions of government performance. The findings show that even a delayed and unhelpful response can have a positive impact on citizens' satisfaction with the government. This effect is mediated by the level of perceived government responsiveness. Moreover, citizens are affected more by the usefulness than by the timeliness of the government's responses. These results suggest that by combining the broad implementation of e-government with a higher response quality, the Chinese government can establish a new means of gaining public support.

Penerapan E-Government dalam Pelayanan Perizinan Online melalui “SIMPONIE” di DPMPTSP Kabupaten Serang

The emergence of demands from the public for public services, encourages the existing central and local governments to use information technology in the implementation of public services known as e-government. One of the regional government that utilizes e-government in providing public services, especially licensing services, is the DPMPTSP Serang Regency which is currently carried out online through SIMPONIE. This study aims to analyze the implementation of e-government in online licensing services through SIMPONIE in DPMPTSP Serang Regency. The research method in this study uses qualitative with a descriptive approach. Data collection techniques in the form of interviews, observations, and documentation. The theory used in this research is a successful element of implementation e-government based on the results of studies and research of the Harvard JFK School of Government, including support, capacity, and value. The results of the study show that the implementation of SIMPONIE in the DPMPTSP Serang Regency can be said to be a success. This can be seen from the support in the form of vision and mission, regulations, and socialization. The implementation of SIMPONIE also provides benefits such as easier service and does not take a long time, it's just that in its implementation there are still network constraints that make SIMPONIE sometimes inaccessible.

The community participation on infrastructures and facilities updating data of Teratak Village, Rumbio Jaya

Village Information System (SID) is an implementation of e-government by the village government. The right of village communities to get real-time information can be hampered due to the skills and abilities of human resources and out-of-date information. The activity is focused on updating Village data and facilities through survey primary data collection. The results of the survey are up-to-date data, are integrated, and can be accessed online. The process of entering data into the SID will be continued by the Village Government Officials who manage the SID, for this reason, there is a need for a special briefing for Village Government Officials in a training activity in updating data on village facilities and infrastructure. Workshops in the form of training, practice and question and answer were carried out with feedback in the form of questionnaires before and after the workshop to assess the success of the program. The survey data that is input to the SID includes health facilities, religious facilities, agriculture, animal husbandry, plantations, educational facilities, village tourism potential, and potential disasters along with their evacuation points. This updated data is expected to be a reference for compiling the Teratak Village Development and workshop activities have been able to improve the ability of village government.

Meranti Island E-Government Master Plan: A Root Cause and SWOT Analysis

The government has established a development program for the development of Information and Communication Technology with the term e-government. The implementation of e-government in government governance and public services certainly requires the use of information and communication technology (ICT) along with reliable human resources to manage it. There is still a reasonably high gap between the EBGS maturity level of the central agency and the index, and the local government is a challenge for the Meranti Islands Regency. To realize its vision and mission, the Meranti Islands Regency has made various efforts for transparency, accountability, good governance, and efficiency of government administration supported through ICT. The purpose of this research is the mapping of ICT utilization data in Meranti Islands Regency and the results of the identification of the obstacles that occur using GAP Analysis. GAP analysis uses Root Cause Analysis (RCA) and SWOT analysis for its analysis. The GAP analysis results show that based on the SWOT analysis, 18 strengths, 19 weaknesses, 12 opportunities, and 12 thread ats in the application of ICT are obtained, which are divided into 6 components. Based on the Root Cause Analysis, it was found that the main problem was caused by the low capacity of human resources in the application of ICT, as well as insufficient hardware/software requirements. For the study results study, it can be concluded that a SWOT analysis equipped with Root Cause Analysis can be used for strategic planning for implementing EBGS in the next fiveyears.

Influence of Digitization of Public Records on Service Delivery of Government Institutions. A Literature Review

Purpose: The aim of the study was to examine the influence of digitization of public records on service delivery of government institutions.
 Methodology: This study adopted a desktop literature review. It utilized content analysis of the reviewed literature related to digitization of e-government services in public service delivery.
 Findings: The study revealed that use of e-government enabled database sharing, lowered the costs of delivering services, reduced time taken to process a transaction, lead to improved management of records, eased working procedure and improved staff productivity.
 Unique Contribution to Theory, Practice and Policy: The study recommends enactment of policies aimed at regulating of e-government implementation. The study also recommends that there is need for the government to ensure they have enough funds to ensure they are ready for ICT projects, good practice, effective project, coordination and change management.

Impact of E-Government Initiatives to Combat Corruption Mediating by Behavioral Intention: A Quantitative Analysis from Emerging Economies

E-government has developed the intention of achieving smart governance, and adoption of E-government has been recommended to eradicate corruption because it is perceived to be transparent and accountable. The purpose of this study is to examine whether the implementation of E-government in emerging economies is beneficial in eradicating corruption. The findings of this study, which employed a quantitative approach, demonstrated the significant ramifications of e-government in combating corruption. In Bangladesh and Pakistan, the implementation of E-government attempts to enhance behavioral intention by encouraging transparency and accountability in the fight against corruption. The modified version of the TAM model from previous research is proposed in this study. A total of 680 responses were examined using frequency, reliability, correlation, and multiple regression analysis, and Sobel test was employed for mediation analysis. The study finds substantial evidence for the positive role of E-government in terms of corruption reduction, with transparency and accountability also being impacted positively as mediators between E-government and the behavioral intention of users, and behavioral intention mediating the relationship between E-government and corruption reduction. Furthermore, the findings demonstrate that E-government services, transparency, and accountability are significant predictors of corruption reduction. Finally, the paper illuminates E-government’s success in reducing corruption, which can pave the way for future research, and policy implications to government for corruption eradication are recommended.

A Framework for Electronic Document Management in the Implementation of E-Government in Kenya

The implementation of Information and communication technology through e-government has proven to be effective in service delivery in many governments. A lot of developing countries are at risk of failing to implement their e-government services because of lack of proper guidelines which guide proper storage and management of electronic records. This paper aims to bring to light the significance of framework in the management of electronic records of profound e-government in Kenya implementation. This paper analyzes various secondary resources to reflect on the importance of electronic records vis-à-vis the support of e-government in Kenya and why there is need to have a guideline in managing electronic records. Through ICT Authority (ICTA), the Kenyan government has developed some form of framework which guides the implementation and the requirements of managing electronic records management. However, there are no policies and regulation that directs the creation, storage, maintenance, dissemination and disposal of electronic records produced by various government institutions in Kenya. The manner in which electronic records are managed in government institutions is a recipe for disastrous e-government. Owing to the fact that advancement in technology is taking place at a high speed, the use of electronic records in government institutions will rise. This means that there is need to have adequate policies and guidelines that cover all facets of records management particularly electronic records management to foster profound government services through e-government. After the adoption of Kenya vision 2030, Information and communication technology has been exploited in order to promote the efficiency and effectiveness in government administration. This paper recommends that The Kenya National Archives and Documentation Services (KNADS) needs to come up with a comprehensive policy for managing electronic records across all government institutions. The paper also recommends the importance of Digital achieving all government records into one platform controlled by the KNADS for effective and easier management. Keywords: Electronic Records Management, E-Government, Framework, Kenya DOI: 10.7176/IKM/13-2-02 Publication date: February 28 th 2023

Analysis Of Service Quality On The Surabaya Single Window (SSW) Website Using Modification E-Govqual Method

The online licensing service provided by the Surabaya City Government is called the Surabaya Single Window (SSW). The positive effect of online licensing is the efficiency and effectiveness of bureaucrats' performance. In order to improve the quality of services for the citizens of Surabaya through E-government, it is necessary to provide feedback to the Surabaya City Government by analyzing the service quality of the Surabaya Single Window (SSW) website on user satisfaction. This research was conducted because the Surabaya City Government publishes no feedback regarding the quality of services available on the website. The website is the simplest benchmark in seeing the implementation of E-government, so the public and the Surabaya City Government need to know the quality of the website's services to the public. User satisfaction. This study aimed to determine how service quality affects user satisfaction on the Surabaya Single Window (SSW) website. The sample in this study was 99 respondents, calculated by the Slovin formula using the purposive sampling technique. The modified E-govqual method used in this study is because there are two additional variables, namely the visual quality variable and the overall variable, which are expected to help the service quality of the Surabaya Single Window (SSW) website. This study uses quantitative techniques with validity, reliability, classical assumptions, multiple linear regression analysis, T-test, and F test. Based on the results of this study, the service quality of the Surabaya Single Window (SSW) website has an effect of 77.9% on user satisfaction and has a correlation coefficient of 88.3%. It is concluded that the Surabaya Single Window (SSW) website has a positive correlation between user satisfaction and the quality of E-government services. The results of this study can be used as an evaluation for Surabaya Single Window (SSW) website developers and can be a reference for future research.

Capability Level New Media Literacy of Special Class I Checkpoint Immigration Office Batam

The existence of new media has more or less changed people's behavior and lifestyle in communicating via digital. Seeing the pace and direction of these changes, the Government must immediately develop and implement a new communication strategy related to the implementation of e-government; that the current Government has implemented to provide good services to the community effectively and efficiently. Researchers want to know and measure New Media Literacy's twelve New Media Literacy Jenkins levels. The method used is a quantitative research method with a purposive sampling technique. The researcher recommends that government institutions as public servants can improve the New Media Literacy of each employee so that employees can communicate with the community effectively and efficiently.

Transforming e-government adoption in a framework of innovative civil service of Kazakhstan

The empirical research outlined in the article is aimed at identifying citizens’ views onthe factors of using e-government portals as part of Kazakhstan’s innovative public service. Thearticle has an exploratory nature. This means that the study takes a new approach to developingan empirically proven, citizen-centered model for e-government implementation. Thus, thearticle applies several research methods based on deductive approaches, such as content analysis,interview, survey, and factor analysis. From the point of view of Kazakhstan citizens, such factorsas «Personal Attitude» and «Trust» to the e-government portal through their readiness have asignificant impact on the willingness to use the portal. In this regard, the author has concludedthat the client-orientation factors are more important than the technical factors of citizens’motivation. Overall, the results of the study have focused the work of the government on the key«growth points» of digitalization.

DEVELOPMENT OF ADMINISTRATIVE RESOURCES IN THE IMPLEMENTATION OF E-GOVERNMENT IN THE ADMINISTRATIVE DEVELOPMENT BUREAU OF THE EAST JAVA PROVINCIAL SECRETARIAT

The East Java Provincial Government in the implementation of E-Government is also proven by the issuance of the East Java the Surat Keputusan Gubernur No. 188/126/KPTS/013/2022 on the Coordination Team for Electronic Based Government Systems of the East Java Province in 2022, which has the task of providing recommendations for the direction of development of information and communication technology and coordinating the implementation of Electronic Based Government Systems (SPBE) in the East Java Provincial Government. However, from the observations made, it appears that the development of employees in the Administration Development Bureau of the East Java Provincial Secretariat has not fully progressed as expected. The purpose of this study is to identify and analyze the development of Human Resources and the barriers to the implementation of E-Government in the Administration Development Bureau of the East Java Provincial Secretariat. The researcher uses a qualitative research method. The focus of this study is on the development of Human Resources in the Administration Development Bureau of the East Java Provincial Secretariat. The research instrument is interviewing. The informants in this study are the Administration Development Bureau of the East Java Provincial Secretariat, the Head of the Administration Sub-Division, and the Functional Officials and Staff at the Administration Development Bureau of the East Java Provincial Secretariat. The results show that the development of Human Resources is still not given enough attention by the Administration Development Bureau of the East Java Provincial Secretariat, as seen from the low interest of employees (staff) in carrying out new things, especially in education and training and the lack of ability to think or reason/logic to optimize applications, resulting in the lack of optimal performance from the employees.