E-government Implementation Research Articles

Exploring the Impact of E-Governance on Public Sector Efficiency and Accountability in Local Governments: A Case of Kinondoni and Ubungo Municipalities in Tanzania

This study explores the impact of e-governance in enhancing service delivery efficiency and transparency in decision-making within local governments, specifically in Kinondoni and Ubungo municipalities in Tanzania. The theoretical foundation of this study was built upon two key frameworks: Innovation Diffusion Theory (IDT) and Principal-Agent Theory. This study used a descriptive research design and a quantitative approach. A stratified random sample of 300 participants (government employees and citizens) completed structured questionnaires. Data were analyzed using descriptive statistics and multiple regression analysis with SPSS software. Secondary data from government reports and policy documents supplemented the primary data to provide additional context. The findings indicate that e-governance significantly improved service delivery and transparency by reducing paper-based processes, speeding up services, and minimizing errors. Regression coefficients of 0.762 for efficiency and 0.735 for transparency were statistically significant (p < .001), with baseline constants of 1.173 and 1.249, respectively, prior to e-governance implementation. The respondents also reported that digital platforms have enhanced citizen engagement and made government operations more accessible. The study concludes that e-governance is a key factor in improving the efficiency of public services and the transparency of decision-making processes in local governments. Recommendations include further expansion of digital platforms, increased digital literacy, and stronger data security measures to maximize the benefits of e-governance.

Manajemen Pelayanan Publik

This research discusses public service management in Indonesia with a focus on service quality, management implementation and performance measurement. Through a qualitative approach, this research reviewed various literature sources that identified factors that influence the quality of public services, such as technology, human resources and service processes. It found that the implementation of digital technology and e-government can improve efficiency and transparency, while the development of HR competencies through training is also very important. However, challenges such as inequality between urban and rural areas, cumbersome bureaucracy, and lack of professionalism of state apparatus are still obstacles. The research also emphasizes the importance of community participation in public service improvement. Overall, public service management in Indonesia requires continuous efforts in bureaucratic reform, improving the quality of human resources, and utilizing technology to realize services that are more efficient, transparent, and responsive to community needs.

Redesign of User Experience in Inaportnet Using the User Experience Questionnaire Method TND User-Centered Design

The Directorate General of Sea Transportation, under Indonesia's Ministry of Transportation, developed Inaportnet as a digital platform mandated by Ministerial Regulation Number PM 8 of 2022 to streamline ship service procedures and enhance e-government implementation. This study evaluates the user experience (UX) of the Inaportnet website, focusing on its usability, security, and overall design using a user-centred design (UCD) approach and the User Experience Questionnaire (UEQ) method. Data were collected from 56 respondents, including stakeholders such as ship operators, port authorities, and service users. The findings reveal critical shortcomings: 95% of respondents encountered frequent bugs affecting usability, 65% highlighted security concerns, 60% criticised the cluttered interface, 40% experienced access failures, and 50% expressed low engagement with the platform's features. To address these challenges, the website was redesigned using UCD principles, resulting in significant improvements. The redesigned platform achieved "Good" ratings for attractiveness, stimulation, and novelty, and "Above Average" ratings for clarity, efficiency, and accuracy in UEQ metrics, indicating enhanced usability and user satisfaction. This study underscores the importance of iterative UX design in optimising digital government systems, offering actionable insights for improving public service platforms in developing countries.

Resistance of Regional Governments in the Implementation of E-Government

According to the UN E-Government Survey, Indonesia achieved a High E-Government Development Index (EDGI) rating with a score of 0.6612 and ranked 88th out of 193 countries. However, monitoring and evaluation results conducted by the Ministry of Administrative and Bureaucratic Reform presented a different outcome. The implementation of e-government at the regional government level shows that 20.63% still received a poor rating, and 50% received a fair rating. Meanwhile, in central institutions, only 7% received a poor rating, while 54% received a good rating and 13% received a very good rating. Based on this data, the implementation of e-government is not consistent or well distributed, and it is suspected that there is resistance to the implementation of e-government in some regional governments. This article uses a literature study approach by reviewing various relevant sources, including journals, books, scientific reports, and other documents. The results of this study indicate that the resistance at the regional government level is caused by several factors, namely mindset, human resource capacity, regulations, infrastructure, and finance.

Pelayanan Prima Pada Pengurusan Kartu Tanda Penduduk Elektronik (E-Ktp) Melalui Website Plavon (Studi Kasus Di Mal Pelayanan Publik Kabupaten Sidoarjo)

The government implements the idea of e-government in order to meet the demands of its people for excellent service. The Sidoarjo District Population and Civil Registration Office has endeavored to improve excellent service in the field of population administration through a website called Service Via Online (PLAVON) as a form of e-government implementation. One of the types of population documents that can be submitted is the Electronic Identity Card (E-KTP). This study aims to describe the application of excellent service in the processing of Electronic Identity Cards (E-KTP) through the PLAVON website at the Sidoarjo Regency Public Service Mall (MPP) and uses descriptive research with a qualitative approach. The focus of the research uses the theory of e-government service quality (E-Govqual) according to Ari et al. (2021). The results showed: (1) efficiency, the PLAVON website is easy to access and uses language that is easy to understand; (2) reliability, services are completed on time; (3) trust, the PLAVON website has a guaranteed security system; (4) community support, the attitude of employees who can help applicants who have difficulties when making applications; (5) system quality, the website can function properly and does not error. A number of obstacles were also found such as the lack of up-to-date information on the flow of service procedures, uncomfortable waiting room conditions, limited number of employees, and unattractive website display.

Systematic Review: The Role of E-Government and Human Resources Management In Corruption Prevention In Indonesia

This research addresses inconsistencies in studies on E-Government’s role in preventing corruption. Maximising the role of E-Government in preventing corruption requires additional approaches, notably Human Resources Management (HRM). This research uses the PRISMA Systematic Review to examine the role of E-Government and Human Resources Management in preventing corruption in Indonesia. This research reviews results from the past 10 years, analysing 530 metadata records condensed into 20 articles indexed by Scopus and Sinta. Research results indicate that E-Government can be a powerful tool for preventing corruption but requires context-specific application. Apart from that, E-Government is one of many tools for preventing corruption; it requires supporting approaches such as the supremacy of law, accountability, economics, internet distribution, and government transparency to help the role of E-Government in preventing corruption. Indonesia has not optimised E-Government implementation due to insufficient professionalism, authority abuses, and an inadequate transparent system. A human resources management approach is needed to maximise E-Government and prevent corruption. Recommendations for further research adding other literature from the Web of Science (WoS) journal to enrich the literature and conducting quantitative testing involving large populations and samples as well as other approaches and variables in various regions in Indonesia can help confirm the role of E-Government and HRM in preventing corruption.

E-GOVERNMENT PRACTICES AND ORGANIZATIONAL PERFORMANCE IN MALAYSIA LOCAL GOVERNMENTS

e-Government implemented to enhance the quality and performance of services in the public sector. Malaysia faces various issues and challenges in developing e-Government, including organizational performance weaknesses. Therefore, empirical studies are important to demonstrate the impact of eGovernment on the performance of the public sector holistically and comprehensively, which is greatlyneeded to serve as input in efforts to improve the quality of e-Government. This study explores the literature on e-Government and organizational performance to see the extent of e-Government's contribution to the performance of the local government sector. To fill the research gap, an empirical study using quantitative research methods was conducted on local government in Malaysia. A total of 149 questionnaires were distributed to Local Authorities in Malaysia, and 87 questionnaires were returned. Then, the data were analysed using descriptive methodology and an inferential statistical approach. The study findings indicate that the implementation of e-Government does not have a significant impact on organizational performance. The difference results may be attributes to variationsin the e-Government development index between developed and developing countries. Additional factors such as the difference acceptance level and challenges in implementation may further affect the outcomes. Therefore, the study's findings conclude that the direct relationship is not significant. It is possible that other intermediate factors or variables exist within the relationship, which could allow for the study to be tested indirectly.

Analysis of SIAPEL Website User Satisfaction in Malang City Electronic ID Card Services Using the E-Govqual Method

The implementation of e-government as an innovation in public administration using information technology prompted the Malang City government to launch the SIAPEL website, offering various public services, including electronic ID card (E-KTP) services. Despite facing challenges, such as the absence of formal research on user satisfaction, there is a critical need to evaluate the satisfaction level of E-KTP service users on the SIAPEL website. This study employs the e-govqual method, focusing on dimensions like ease of use, trust, reliability, and citizen support. The research findings indicate that all questionnaire items are valid, normally distributed, and reliable based on validity, normality, and reliability tests. The t-test identifies three significant variables influencing user satisfaction: ease of use, trust, and reliability. Furthermore, through multiple linear regressions and f-tests, it is evident that all variables significantly and positively affect user satisfaction. Overall, the e-govqual method effectively evaluates user satisfaction levels, affirming that all studied variables play a crucial role in determining user satisfaction.

E-Government Implementation (South Sulawesi Province, Informatics, Communications Office of Statistics and Coding)

E-Government Implementation (South Sulawesi Province, Informatics, Communications Office of Statistics and Coding)

Fully Automating the Administrative Act and its Accompanying Risk

In recent decades, technological innovations have significantly changed the behavior of the state and society. Consequently, technological development has had a huge impact on public administration activities, since the development of technology and their integration are mostly related to the need for electronic governance[1]. Digitization of processes, switching to electronic forms, and sometimes automation have become necessary. Digitalization and automation must be discussed independently of each other as digitalization of the same digital governance is an important prerequisite for automating the public administration process[2]. The article analyzes the extent to which the automated decision meets the requirements of the administrative act and how the automated actions of the state affect the procedures and its basic principles. The article refers to the importance of automated production and the forms of applying an administrative act on its basis, definitions of electronic and automated acts, and the difference between them. The special focus is on the legal problems and challenges of a fully automated act issued by an administrative body in implementing public administration, and its constitutional-legal grounds [1] E-governance, or digital governance, is associated with the introduction of innovations and technologies in the field of public administration. [2] Tskhadadze K., E-Government Implementation on the Example of Georgia, TalTech Journal of European Studies, 14(1), 2024, 254.

Implementation of e-Government and Artificial Intelligence in Polish Public Administration

Implementation of e-Government and Artificial Intelligence in Polish Public Administration

Efektivitas Penggunaan Aplikasi SINOPEN dalam Mengurus Perizinan dan Non- Perizinan pada DPMPTSP Kota Padang

Implementation of E-Government has become one of the priorities in bureaucratic reform and improving the quality of public services. This is in line with Presidential Instruction no. 3 of 2003 concerning National Policy and Strategy for E-Government Development, which encourages government agencies to utilize advances in information technology in government processes. In this research, the method used is a descriptive qualitative method. This means that the data collected is not in the form of numbers, but rather the data comes from interview scripts, field notes, personal documents, memos and other official documents. The SINOPEN application (Non-OSS Licensing and Licensing Information System) was launched by the Padang City Investment and One-Stop Integrated Services Service (DPMPTSP) in March 2022 with the aim of making it easier for the public to process permits and non-permits online. Based on research results, currently the SINOPEN application limits the use of one account to only one use, which makes it difficult for users who frequently access the application during the licensing or non-licensing application process.

The implementation of e-government for village good governance in South Misool, Raja Ampat

This community service aims to implement E-Government as a solution to improve village governance in South Misool, Raja Ampat. Villages in the region often face challenges in managing public administration effectively and transparently, especially in the context of remote islands. The methodology of this service is Preparation, Interview, Socialization, Evaluation, and Reporting. Socialization in this service uses the method of lectures, discussions and sharing sessions. Socialization to improve knowledge and skills about e-government and efficient and effective village governance in South Misool, Raja Ampat. In South Misool, Raja Ampat, the implementation of E-Government reduces bureaucracy and increases the accountability of village governments. In addition, E-Government can help improve the quality of village apparatus human resources through mentoring and technology training, so that they are better prepared to face modern challenges. The results of this service are increasing knowledge of E-Government Implementation for Village Government Governance in South Misool, Raja Ampat (80%), Increasing human resource skills in using E-Government (70%), Increasing knowledge related to e-government-based governance (90%), Increasing knowledge related to public services (90%). It is very necessary to carry out similar activities by carrying out the village government needs to improve technological infrastructure, including adequate internet access and the necessary hardware, to support the implementation of E-Government in the Village Government in South Misool.

Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community

Comparison of Website Maturity in e-Government Implementation at the City Level in Indonesia

This study examines the e-government implementation in Indonesia, focusing on the comparative digital maturity of Bandung and Malang City. Employing a qualitative descriptive research methodology, this analysis primarily utilizes data from the official government websites, Bandung.go.id and Malangkota.go.id, both recognized for achieving high levels of digital maturity. The research aligns with the United Nations’ digital maturity evaluation criteria, scrutinizing key dimensions of e-government deployment. The findings reveal that both cities have established an integrated digital ecosystem that facilitates online services across various sectors. However, the arrangement of online services on the Malang City website lacks user intuitiveness, which may hinder public engagement. In terms of telecommunications infrastructure, Bandung City demonstrates superior performance, showcasing exceptional internet speeds, network coverage, and the availability of advanced technologies such as 4G+ and 5G. Both cities are committed to enhancing community internet access by providing free Wi-Fi initiatives. Furthermore, the study highlights substantial efforts by the local governments to improve human resource quality, evidenced by notable achievements in human resource management within their respective administrations. This research underscores the critical importance of digital maturity in enhancing public service delivery and promoting inclusive access to information technology in urban settings. Studi ini mengkaji implementasi e-government di Indonesia dengan fokus pada perbandingan kematangan digital Kota Bandung dan Malang. Menggunakan metodologi penelitian kualitatif deskriptif, analisis ini terutama memanfaatkan data dari situs web resmi pemerintah, Bandung.go.id dan Malangkota.go.id, yang keduanya diakui telah mencapai tingkat kematangan digital yang tinggi. Penelitian ini sejalan dengan kriteria evaluasi kematangan digital Perserikatan Bangsa-Bangsa, dengan memeriksa dimensi kunci dari penerapan e-government. Temuan menunjukkan bahwa kedua kota telah membangun ekosistem digital terintegrasi yang memfasilitasi layanan daring di berbagai sektor. Namun, pengaturan layanan daring di situs web Kota Malang kurang intuitif, yang dapat menghambat keterlibatan publik. Dalam hal infrastruktur telekomunikasi, Kota Bandung menunjukkan kinerja yang lebih baik, dengan kecepatan internet yang luar biasa, cakupan jaringan, dan ketersediaan teknologi canggih seperti 4G+ dan 5G. Kedua kota juga berkomitmen untuk meningkatkan akses internet masyarakat melalui inisiatif penyediaan Wi-Fi gratis. Selain itu, studi ini menyoroti upaya signifikan oleh pemerintah daerah untuk meningkatkan kualitas sumber daya manusia, yang dibuktikan dengan pencapaian penting dalam manajemen sumber daya manusia di masing-masing pemerintahan. Penelitian ini menekankan pentingnya kematangan digital dalam meningkatkan pelayanan publik dan mempromosikan akses informasi teknologi yang inklusif di lingkungan perkotaan

Enhancing Public Service Delivery through Digital Transformation: A Study on the Role of E-Government in Modern Public Administration

Digital transformation has become a crucial element in improving the quality of public service delivery, particularly through the implementation of e-government. This study aims to analyze the role of e-government in enhancing the effectiveness and efficiency of modern public administration. Using a qualitative research method through literature analysis and in-depth interviews with government employees across several public service agencies in Indonesia, this study explores the benefits and challenges faced in the implementation of e-government. The findings indicate that e-government significantly contributes to expediting public service processes, increasing transparency, and minimizing potential corruption and abuse of power. Furthermore, e-government enables more effective interagency collaboration through integrated information systems, positively impacting operational efficiency. However, the study also identifies obstacles to the adoption of e-government, such as limited digital infrastructure, resistance from government officials, and the digital divide in society, which can reduce its effectiveness. This study concludes that e-government can serve as a strategic instrument for public administration reform if supported by infrastructure improvements, human resource training, and increased public digital literacy. Consequently, e-government not only enhances the quality of public services but also strengthens accountability and public trust in the government. The study’s recommendations include strategies to improve information technology capacity, formulate policies that support digital transformation, and raise awareness and public participation in utilizing digital government services.

Implementasi E-Government di Kota Tangerang (Studi Kasus Aplikasi Tangerang Live)

This research is motivated by innovative developments influencing support organizations to recognize e-government. Implementation of e-government is one of the efforts to create a responsible, straightforward, empowered, and productive climate of government. In 2016, the Mayor of Tangerang sent the Tangerang LIVE service program. With the Tangerang LIVE application, it is believed that they want to realize one of the e-city requirements, namely that all forms of activities in the City of Tangerang will be educated through extensive communication, especially as an intelligent city feature. This research aims to determine the implementation of e-government in Tangerang City on the Tangerang live application, determine the supporting variables and Utilization Implementation requirements, and decide on efforts to streamline the application implementation. This study uses Indrajit's (2004) hypothesis regarding the results of the audit and investigation by the Harvard JFK School of Government, which determines the milestones that must be owned in developing e-government further. These sections are Support, Capacity, and Value. This study uses a qualitative and descriptive methodology. The study results show that the implementation of the Tangerang LIVE application in Tangerang City has been carried out despite the lack of commitment from the local area. Socialization in the field must be carried out massively, starting from outreach through virtual entertainment, going directly to cities, and holding festivals. The Tangerang City Government, especially Diskominfo, needs to review the program that is being worked on thoroughly.

The The Impact of Using E-Government on Employee Productivity and Performance in DP3APPKB Surabaya City

This article analyzes the effect of E-Government on employee productivity and performance at the Surabaya City Office of Women's Empowerment, Child Protection, and Family Planning (DP3APPKB). In the growing digital era, the implementation of E-Government is important to improve the efficiency of public services. This study involved 30 employees and used quantitative analysis with linear regression. The results show that E-Government contributes significantly to productivity with a value of 48.4 persen, but its impact on employee performance is only 20.4 persen. This finding indicates that there are other factors that affect performance. This article recommends improving infrastructure and digital literacy among employees to maximize the benefits of E-Government, so that it can serve as a guide for other government agencies in more effective implementation.

Impact of E-Governance on Public Service Efficiency

This study examines the complex relationship between e-governance implementation and public service efficiency across diverse socio-economic contexts. Through a comprehensive review of recent literature, the research investigates how digital technologies reshape government operations and citizen interactions. The analysis reveals that while e-governance generally leads to improvements in service delivery, cost reduction, and increased transparency, these benefits vary significantly based on factors such as technological infrastructure, digital literacy, and specific service domains. The study challenges assumptions about immediate efficiency gains, particularly in developing countries where initial costs may increase due to the need for parallel traditional systems. The research emphasizes the importance of context-specific approaches, continuous evaluation, and addressing digital divide issues for successful e-governance implementation. These findings contribute to a nuanced understanding of e-governance's impact on public service efficiency, offering valuable insights for policymakers and public administrators navigating the digital transformation of government services.

TÜRKİYE’S TECHNOLOGICAL CHANGE, e-GOVERNMENT AND PUBLIC ADMINISTRATION

A major technological change is taking place in the world. Technological developments have significantly affected public administrations in Türkiye, as in many states. In terms of public administration in Türkiye, e-Government implementation in the 2000s appears as an important development in this regard. Changing technology also changes the relationship between citizens and the state, and e-Government application can also be evaluated in this context. Many concepts are used to express technological developments, including the information age, the fourth industrial revolution, e-Government, digital transformation and artificial intelligence. Although steps related to technological developments have been taken at various times in Türkiye, addressing technological transformation as a public policy can be initiated with e-Government. In this context, the study includes the emergence process of e-Government, the elements of e-Government, its objectives, application examples of e-Government in Türkiye, e-Government in development plans and top policy documents, digital transformation office, the positive effects of technological development in Turkish public administration, Turkish The negative effects of technological change in public administration are included under the headings. It is qualitative research based on examining and evaluating legal and administrative texts related to e-Government in Türkiye.