Client Implementation Research Articles

The association of client information system implementation with the well-being of Finnish social welfare professionals: a cross-sectional study

ABSTRACT Digitalization and implementations of information systems have transformed social work, impacting the well-being of social welfare professionals. Previous studies have emphasized that implementations may increase stress, particularly if professionals are not involved in the development work. We examined how different phases of client information system implementation are associated with and interact with participation in information system development and satisfaction with software providers’ development work, particularly in relation to stress related to information systems and psychological distress. The implementation phases were divided into 1) within past 6 months, 2) within 12 months, 3) forthcoming within the next 12 months and 4) no past or forthcoming implementations within 12 months. A total of 990 Finnish social welfare professionals responded to the online survey in 2020. The data were analysed using analysis of covariance (ANCOVA). The analyses were adjusted for age, gender, working environment and time pressure. The results showed that social welfare professionals who recently experienced implementation had more stress related to information systems. Those professionals who were dissatisfied with software providers’ development work experienced more stress related to information systems and psychological distress. Participation in the system development during the recent implementation was associated with increased stress related to information systems. Recent implementation was associated with higher psychological distress among those who were dissatisfied with software providers’ development work. Organizations should support social welfare professionals’ well-being after recent implementations by ensuring adequate support, time, training, and resources for development work, and fostering smooth cooperation between professionals and software providers.

Three-Dimensional Web-Based Client Presentation of Integrated BIM and GIS for Smart Cities

Smart cities use technological solutions to reduce the drawbacks of urban living. The importance of BIM and GIS integration has increased with the popularity of smart city and 3D city concepts in recent years. In addition to 3D city models, Building Information Modeling (BIM) is an essential element of smart cities. The 3D city model web client in this study displays three-dimensional (3D) city models created using photogrammetric techniques, BIM, and campus infrastructure projects. The comparison and integration of the aforementioned systems were evaluated. A web-based 3D client framework and implementation for combined BIM and 3D city models are the goals of the submitted work. The Web is a very challenging platform for 3D data presentation. The Cesium engine based on HTML5 and WebGL is an open-source creation and the virtualcityMAP application using the Cesium infrastructure was used in this study.

QUIC on the Fast Lane: Extending Performance Evaluations on High-rate Links

QUIC is a new protocol standardized in 2021 designed to improve on the widely used TCP/TLS stack. The main goal is to speed up web traffic via HTTP, but it is also used in other areas like tunneling. Based on UDP, it offers features like reliable in-order delivery, flow and congestion control, stream-based multiplexing, and always-on encryption using TLS 1.3.Unlike TCP, QUIC integrates these capabilities in user space, relying on kernel interaction solely for UDP. Operating in user space allows more flexibility but sacrifices some kernel-level efficiency and optimization that TCP benefits from. Various QUIC implementations exist, each distinct in programming language, architecture, and design.QUIC is already widely deployed on the Internet and has been evaluated, focussing on low latency, interoperability, and standard compliance. However, benchmarks on high-speed network links are still scarce.This paper presents an extension to the QUIC Interop Runner, a framework for testing the interoperability of QUIC implementations. Our contribution enables reproducible QUIC benchmarks on dedicated hardware and high-speed links. We provide results on 10G links, including multiple implementations, evaluate how OS features like buffer sizes and NIC offloading impact QUIC performance, and show which data rates can be achieved with QUIC compared to TCP. Moreover, we analyze different CPUs and CPU architectures influence reproducible and comparable performance measurements. Furthermore, our framework can be applied to evaluate the effects of future improvements to the protocol or the OS.Our results show that QUIC performance varies widely between client and server implementations from around 50Mbit/s to over 6000Mbit/s. We show that the OS generally sets the default buffer size too small. Based on our findings, the buffer size should be increased by at least an order of magnitude. Our profiling analysis identifies Packet I/O as the most expensive task for QUIC implementations. Furthermore, QUIC benefits less from AES NI hardware acceleration while both features improve the goodput of TCP to around 8000Mbit/s. The lack of support for NIC offloading from QUIC implementations results in missed opportunities for performance improvement.The assessment of CPUs from different vendors and generations revealed significant performance variations. We employed core pinning to examine if the performance of QUIC implementations is affected by the allocation to specific CPU cores. The results indicated an increased goodput of up to 20% when running on a specifically chosen core compared to a randomly assigned core. This outcome highlights the impact of CPU core selection on the performance of QUIC implementations but also for reproducible measurements.

Implementation of telehealth primary health care services in a rural Aboriginal Community-Controlled Health Organisation during the COVID-19 pandemic: a mixed-methods study.

Globally, primary care organisations responded rapidly to COVID-19 physical distancing requirements through the adoption of telehealth to maintain the delivery of health care to communities. In Australia, temporary Medicare Benefits Schedule (MBS) telehealth items were introduced in March 2020 to enable the provision of telehealth services in the primary care setting. These changes included funding for two modes of telehealth delivery: videoconferencing and telephone consultations. As primary care organisations, Aboriginal Community Controlled Health Organisations (ACCHOs) rapidly adopted telehealth consultations to maintain the delivery of primary care services to Aboriginal and Torres Strait Islander clients. The aim of the present study was to evaluate the implementation (specifically the uptake, acceptability and requirements for delivery) of telehealth primary healthcare services for Aboriginal and/or Torres Strait Islander peoples by a rural ACCHO during COVID-19. A single-site convergent-parallel mixed-methods study was undertaken in the context of an ongoing research partnership established between a rural ACCHO and a university department of rural health. De-identified health service data from March 2020 to March 2021 was extracted, including MBS telehealth consultations and client demographics (eg age, gender and postcode). Variables were analysed using descriptive statistics to examine the uptake of telehealth by Aboriginal and Torres Strait Islander clients. A geographical analysis of postcode data was also undertaken. Semi-structured interviews were undertaken concurrently with a purposive sample of health service personnel (including health professionals) involved in the implementation or delivery of telehealth, and Aboriginal and/or Torres Strait Islander clients who had accessed telehealth, to explore the acceptability of telehealth and requirements for delivery. Thematic analysis using an inductive approach was undertaken. The analyses of quantitative and qualitative findings were merged to identify key concepts pertaining to the uptake, acceptability and requirements for telehealth delivery. During the first year of implementation, 435 telehealth primary healthcare consultations were delivered to Aboriginal and/or Torres Strait Islander clients. Seven health personnel and six Aboriginal and/or Torres Strait Islander clients participated in interviews. Merged findings from an analysis of quantitative and qualitative data were grouped under three concepts: uptake of telehealth consultations by Aboriginal and Torres Strait Islander clients, maintaining the delivery of ACCHO services during COVID-19, and implications for sustaining telehealth in an ACCHO. Findings identified that telehealth maintained the delivery of ACCHO services to Aboriginal and/or Torres Strait Islander clients across the lifespan during COVID-19, despite a preference for face-to-face consultations. A greater uptake of telephone consultations compared to videoconferencing was identified. Barriers to the utilisation of videoconferencing were largely technology related, highlighting the need for additional support for clients. Telehealth was a useful addition to face-to-face consultations when used in the appropriate context such as the administration of long-term medication prescriptions by a GP. Engaging the ACCHO sector in the policy discourse around telehealth is imperative for identifying requirements for ongoing implementation.

Nursing Care of Chronic Kidney Disease with Activity Intolerance Nursing Problems: A Case Study

Nursing care for patients who experienced chronic kidney disease with intolerance of activities and nursing problems in the Bougenville Room at Dr.H.Koesnadi General Hospital, Bondowoso Regency. Chronic Kidney Disease (CKD) is an irreversible disease that develops slowly and progressively. The main factor causing this disease is adults with Diabetes Mellitus and Hypertension. Symptoms are pain, hematuria, anuria, and anemia. This of course results in a feeling of weakness and fatigue so that the problem of Activity Intolerance can arise. This study aims to carry out nursing care for clients who experience chronic kidney disease with activity intolerance nursing problems. The research design was a case study of one patient with chronic kidney disease with Activity Intolerance nursing problems in the internal care room (Bougenvile) Dr.H. Koesnadi Bondowoso. Data was collected on 15-16 May 2023 using interviews, observation, physical examination, documentation studies, and questionnaire techniques. The results of this study were obtained from the assessment, which then formulated a diagnosis in accordance with the theoretical review. Nursing interventions using SIKI adapted to the client's conditions, implementation, and evaluation referring to the results criteria obtained are 99% O2 saturation, RR 19 x/minute, decreased complaints of fatigue, and decreased feeling of weakness. Clients are expected to always maintain their health condition, especially fluid intake, and balanced nutrition to support kidney function and fulfill daily activities.

Mothers In Motion Program: Implementation Process and Acceptability by Community.

Implementing lifestyle behavior programs in real-world settings challenges researchers. The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) has implemented and sustained Mothers In Motion (MIM)'s client videos for clients to promote healthy lifestyle behaviors, and train-the-trainer videos, for personnel to enhance motivational interviewing techniques since 2015 and 2016, respectively. This paper describes the implementation processes and the results of client video implementation acceptability by WIC personnel. To document the implementation process, we applied the Framework for Adaptation and Modifications to Evidence-Based Implementation Strategies (FRAME-IS). To evaluate implementation acceptability, we conducted semi-structured interviews with 15 WIC personnel. A qualitative analysis was conducted to identify the common themes. The facilitators for client video implementation were the inclusion of the target audience and family members addressing daily challenges, easy implementation, and compatibility with daily practice. While videos online facilitated implementation, videos in DVD format could challenge implementation. Future lifestyle intervention programs aimed for future implementation in community settings may consider the inclusion of the target audience and their family members and take into consideration easy implementation and compatibility.

Belajar Bersama Untuk Meningkatkan Kemampuan Anak

Field work practice activities are carried out to directly practice the material that has been studied so far, this activity is also carried out as a means for students to meet directly with clients and be able to assist clients in solving problems using methods and stages that have been studied previously. The activity was carried out at the Cahaya Hati Anugerah Indonesia Foundation Orphanage, where some of these children did not receive guidance in learning, which caused them to have difficulty understanding the subject matter. Related to this problem, the effort that can be done to solve this problem is to carry out mini project activities using the learning by discussion method through various stages consisting of Engagement Intake Contract, Assessment, Planning, Intervention, Evaluation, and Termination. The problem solving process applied to clients is a way to make it easier for clients to exchange ideas when studying with friends. It is hoped that with the implementation of this program clients can be even more enthusiastic about carrying out learning activities so they are not left behind with other friends.

Automated verification of Telegram’s MTProto 2.0 in the symbolic model

MTProto 2.0 is the suite of security protocols for instant messaging at the core of the popular Telegram messenger application. In this paper we analyse MTProto 2.0 using ProVerif, a state-of-the-art symbolic security protocol verifier based on the Dolev–Yao model. We provide the first formal symbolic model of MTProto 2.0; in this model, we provide fully automated proofs of the soundness of authentication, normal chat, end-to-end encrypted chat, and rekeying mechanisms with respect to several security properties, including authentication, integrity, secrecy and perfect forward secrecy. At the same time, we discover that the rekeying protocol is vulnerable to an unknown key-share (UKS) attack. To achieve these results, we proceed in an incremental way: each protocol is examined in isolation, relying only on the guarantees provided by the previous ones and the robustness of the basic cryptographic primitives. The importance of this research is threefold. First, it proves the formal correctness of MTProto 2.0 with respect to most relevant security properties. Secondly, we isolate the aspects of cryptographic primitives that escape the symbolic model and thus require further investigation in the computational model. Finally, our modelisation can serve as a reference for the implementation and analysis of clients and servers.

WEB SECURITY: A QUICK START INTRODUCTION TO OAUTH 2.0 AND KEYCLOAK 19.X AUTHORIZATION SCENARIOS

OAuth 2.0 (Hardt, 2012) (note 1) is a widely used web security protocol. The aim of this paper is to illustrate OAuth 2.0 procedures by the use of Keycloak authorization server (Thorgensen, 2021) (note 6). Since OAuth 2.0 is a broad subject, we focus on selected Best Current Practice (BCP) topics, including the common types of authorization flows, and on the key aspects of bearer token processing by the protected resource server. The evolution of OAuth 2.0 towards OAuth version 2.1 implied by new internet challenges is also briefly discussed. To illustrate OAuth 2.0 procedures, we use a .NET6/C# demo implementation of client and server HTTP components, utilizing thereby well-known .NET6/C# classes such as HttpClient and HttpListener.

Pre-implementation Assessment of Tobacco Cessation Interventions in Substance Use Disorder Residential Programs in California

Background Across the United States, substance use disorder (SUD) treatment programs vary in terms of tobacco-related policies and cessation services offered. Implementation of tobacco-related policies within this setting can face several barriers. Little is known about how program leadership anticipate such barriers at the pre-implementation phase. This study used the Consolidated Framework for Implementation Research (CFIR) during the pre-implementation stage to identify factors that may influence the implementation stage of tobacco-related cessation policies and services in residential SUD programs. Methods We conducted semi-structured qualitative interviews with sixteen residential treatment program directors in California. The analysis was guided by a deductive approach using CFIR domains and constructs to develop codes and identify themes. ATLAS.ti software was used to facilitate thematic analysis of interview transcripts. Findings Themes that arose as anticipated facilitators for implementation included the relative advantage of the intervention vs. current practice, external policies/incentives to support tobacco-related policy, program directors’ strong commitment and high self-efficacy to incorporate cessation into SUD treatment, and recognizing the importance of planning and engaging opinion leaders. Potential barriers included the SUD recovery culture, low stakeholder engagement, organizational culture, lack of workforce expertise, and lack of reimbursement for smoking cessation services. Conclusion To support successful implementation of tobacco-related organizational change interventions, staff and clients of residential SUD programs require extensive education about the effectiveness of evidence-based medications and behavioral therapies for treating tobacco dependence. Publicly funded SUD treatment programs should receive support to address tobacco dependence among their clients through expanded reimbursement for tobacco cessation services.

Construction and Application of University Education Management Model Based on Intelligent Programming Analysis Method

The intelligent programming analysis system based on Internet has attracted more and more attention in the field of education management. The problem of how to flexibly master the application capabilities of intelligent programming and development tools, debugging and optimizing programs, and project deployment is becoming more and more serious. Based on the intelligent programming analysis method, this paper systematically introduces the research and design process of education management model and designs modules such as distributed parallel PhpDig, information analyzer, and information resource database. The system adopts client/middleware/server (C/M/S) three-tier architecture planning and design. The server-side carries the resource manager, the middleware carries the intelligent work tasks (information analyzer, resource collection agent), and the client implements user interaction and data representation solves the storage load problem of a large amount of data. The experimental results show that the semantic processing of search object attributes can improve the retrieval performance, and the retrieval rate and tolerance factor reach 87.6% and 0.041, respectively, which effectively promotes the integration of the analysis data on the chain level and the education system.

OAuth 2.0 : Architectural design augmentation for mitigation of common security vulnerabilities

OAuth 2.0 is a widely used authorization protocol for cloud based web services and is used by many big firms such as Google, Facebook, Microsoft for granting limited access to the data. OAuth 2.0 has a flexible design and can be implemented and configured in a number of ways according to the use case. However, each of these implementation decisions and configuration choices come with their respective security implications. In our research, we carry out a simulation of the OAuth 2.0 protocol and suggest additional features which can augment the architectural design and enhance overall security effectiveness of the protocol. The protocol classifies third-party client apps based on their ability to maintain the confidentiality of the secret keys and the method used by them to register with the authorization servers. The protocol further offers various options to send access tokens to third-party client apps. In our research, we suggest converging these different third-party client app types and implementation options into a single uniform client app type and operational flow, thereby reducing the complexity in decision making, implementation, security misconfigurations and maintenance of different codebases. We also propose incorporating 2FA (Two Factor Authentication) as a feature for authentication of third-party client apps in addition to the existing mechanism of basic authentication through client secret. We also advocate measures to utilize digital signatures and cryptography to mitigate the common risks and vulnerabilities associated with misuse of tokens, which are issued and exchanged at various stages of the OAuth process including access to protected resources.

Unified InterPlanetary Smart Parking Network for Maximum End-User Flexibility.

Technological breakthroughs have offered innovative solutions for smart parking systems, independent of the use of computer vision, smart sensors, gap sensing, and other variations. We now have a high degree of confidence in spot classification or object detection at the parking level. The only thing missing is end-user satisfaction, as users are forced to use multiple interfaces to find a parking spot in a geographical area. We propose a trustless federated model that will add a layer of abstraction between the technology and the human interface to facilitate user adoption and responsible data acquisition by leveraging a federated identity protocol based on Zero Knowledge Cryptography. No central authority is needed for the model to work; thus, it is trustless. Chained trust relationships generate a graph of trustworthiness, which is necessary to bridge the gap from one smart parking program to an intelligent system that enables smart cities. With the help of Zero Knowledge Cryptography, end users can attain a high degree of mobility and anonymity while using a diverse array of service providers. From an investor’s standpoint, the usage of IPFS (InterPlanetary File System) lowers operational costs, increases service resilience, and decentralizes the network of smart parking solutions. A peer-to-peer content addressing system ensures that the data are moved close to the users without deploying expensive cloud-based infrastructure. The result is a macro system with independent actors that feed each other data and expose information in a common protocol. Different client implementations can offer the same experience, even though the parking providers use different technologies. We call this InterPlanetary Smart Parking Architecture NOW—IPSPAN.

Lightweight, Secure, Similar-Document Retrieval over Encrypted Data

Applications for document similarity detection are widespread in diverse communities, including institutions and corporations. However, currently available detection systems fail to take into account the private nature of material or documents that have been outsourced to remote servers. None of the existing solutions can be described as lightweight techniques that are compatible with lightweight client implementation, and this deficiency can limit the effectiveness of these systems. For instance, the discovery of similarity between two conferences or journals must maintain the privacy of the submitted papers in a lightweight manner to ensure that the security and application requirements for limited-resource devices are fulfilled. This paper considers the problem of lightweight similarity detection between document sets while preserving the privacy of the material. The proposed solution permits documents to be compared without disclosing the content to untrusted servers. The fingerprint set for each document is determined in an efficient manner, also developing an inverted index that uses the whole set of fingerprints. Before being uploaded to the untrusted server, this index is secured by the Paillier cryptosystem. This study develops a secure, yet efficient method for scalable encrypted document comparison. To evaluate the computational performance of this method, this paper carries out several comparative assessments against other major approaches.

Database management system for mobile crowdsourcing applications


 
 
 The evaluation of mobile crowdsourcing activities and reports require a viable and large volume of data. These data are gathered in real-time and from a large number of paid or unpaid volunteers over a period. A high volume of quality data from smartphones or mobile devices is pivotal to the accuracy and validity of the results. Therefore, there is a need for a robust and scalable database structure that can effectively manage and store the large volumes of data collected from various volunteers without compromising the integrity of the data. An in-depth review of various database designs to select the most suitable that will meet the needs of a real-time, robust and large volunteer data handling system is presented. A non-relational database was proposed for the mobile- end database: Google Cloud Firestore specifically due to its support for mobile client implementation, this choice also makes the integration of data from the mobile end-users to the cloud-hosted database relatively easier with all proposed services being part of the Google Cloud Platform; although it is not as popular as some other database services. Separate comparative reviews of the Database Management System (DBMS) performance demonstrated that MongoDB (a non-relational database) performed better when reading large datasets and performing full-text queries, while MySQL (relational) and Cassandra (non-relational) performed much better for data insertion. Google BigQuery was proposed as an appropriate data warehouse solution. It will provide continuity and direct integration with Cloud Firestore and its Application Programming Interface (API) for data migration from Cloud Firestore to BigQuery, and the local server. Also Google BigQuery provides machine learning support for data analytics.
 
 

Cultivating Client Initiatives in Social Work: An Interactional Exploration

Abstract Client participation is one of the social work’s central ideals, yet several studies have illustrated the challenges around including client perspectives in decision-making and action-planning procedures in institutional settings. The present study explores how social workers can help clients form and expresses their views to influence decisions about how to proceed in their case. We use a discourse analysis methodology focused on naturally occurring interactions in meetings in which a client initiative has consequences for the decisions made. Our analysis illustrates a process where the social worker assists the client in taking the initiative to form and express their views about how to proceed in the case followed by joint exploration, adjustment and concretisation of the client’s initiative into an institutional referral. This account casts participation in conversation as more than the acceptance or implementation of clients’ ideas or requests. Rather, participation in this setting is a negotiated activity that entails supporting clients in developing thoughts and ideas about how to achieve their long-term goals within the available framework of institutional resources. The analysis offers concrete implications for practice, as the single case illustrates interactional practices involved in facilitating client participation within a welfare-to-work context.

Research on the Design and Implementation of FTP Client Based on Java

Java program has the advantages of convenient operation, and has a powerful processing routine library for TCP / IP protocol. Java based utilizations can achieve efficient access to remote objects. Based on this, this paper first analyses the characteristics and functions of java development tool environment, then studies the requirement analysis of FTP client system based on Java development, and finally analyses the specific process of FTP client design and Implementation Based on Java development.

FSDS: A practical and fully secure document similarity search over encrypted data with lightweight client

In this paper, we propose a highly accurate, fully secure document similarity search (FSDS) scheme that makes use of both a novel variant of the secure K-NN algorithm and somewhat homomorphic encryption (SWHE). The scheme provides data, query and search pattern privacy and is amenable to access pattern privacy. We provide formal security analyzes of both the original and the new secure K-NN algorithms and show the latter is IND-CPA secure. We also rely on IND-CPA security of the SWHE scheme to meet the strong privacy claims. The scheme provides a speedup of about two orders of magnitude over the schemes using only SWHE while its overall performance is comparable (and faster for certain cases) to other schemes in the literature with weaker forms of privacy claims. We present implementation results including those from the literature pertaining to response times, storage and bandwidth requirements and show that the proposed scheme facilitates a lightweight client implementation.

Greyhound: Directed Greybox Wi-Fi Fuzzing

The recent rise in complex Wi-Fi vulnerabilities indicates the critical need for effective Wi-Fi protocol testing tools. We present a directed fuzzing methodology named GREYHOUND that automatically tests the Wi-Fi client implementations against vulnerabilities like crashes or non-compliant behaviours. Leveraging a holistic Wi-Fi protocol model, GREYHOUND directs the fuzzer in specific states of target Wi-Fi client. By exchanging mutated packets with a Wi-Fi client, GREYHOUND aims to induce the client to exhibit anomalous behaviours that badly deviate from Wi-Fi protocols. We have implemented GREYHOUND and evaluated it on a variety of real-world Wi-Fi clients, including smartphone, Raspberry Pi, IoT device microcontrollers and a medical device. Our evaluation indicates that GREYHOUND not only automatically discovers known vulnerabilities (including KRACK and Dragonslayer) that would require specialized verification otherwise, but, more importantly, it also has uncovered four new vulnerabilities in popular Wi-Fi clients. All discovered vulnerabilities are confirmed by manufacturers and assigned three different common vulnerability exposures. Furthermore, our evaluation with three existing Wi-Fi fuzz testing tools reveals that they fail to discover any of the vulnerabilities uncovered by GREYHOUND. Last but not the least, we have deployed GREYHOUND to discover KRACK and DragonSlayer within the Wi-Fi client implementation of automotive head units.

A Study on Managing Customer Taking Advantages of Strict Customer Friendly Policies Using Fake Orders of Products

In a particularly competitive distribution sector, a way to attain competitive advantage is to substantiate that the consumers unit of measurement happy. It is together an indisputable fact that having a good transport system could also be a pleasant issue to substantiate long haul services and growth the company. The study is to look out the role transportation play in achieving consumer satisfaction inside the non-public distribution sector a case study. Eventually, the results unit of measurement meant to boost this levels of consumer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for consumer satisfaction in transportation of merchandise. The study reviewed major theoretical area to develop a framework that implies that consumer satisfaction in Distribution Company would be Associate in nursing operator of service quality and consumer orientation of service staff. The info from the study planted staff and customers of xxxv people and was analyze through a descriptive statistics. The study reveals that the mode of transportation doesn't constantly reach swish delivery and satisfaction desired but adds value to the mode of transport. It together shows that delivery times to customers don't seem to be constantly meet. Most shoppers together agree that increase in client satisfaction together depends on transportation. Moreover, it's counsel on the premise of the proof that to understand consumer Satisfaction higher, the company ought to survey customers regarding every perceived service quality and therefore the perception regarding satisfaction. As further and extra enterprises notice the importance of adjusting into customer-centric in these days silos competitive economy, they embrace client relationship management as a core business strategy. Consumer relationship management associate integration of information technology and relationship commerce, provides the infrastructure that facilitates long relationship building with customers at associate enterprise-wide level. However, not all firms square measure prosperous in their client relationship management implementations. Many embody an elaborate implementation technique, notably in developing countries like China. This paper examines the implementation of client relationship management at variety one advanced company in Republic of India, and summarizes the factors that end in the success of client relationship management comes in Republic of India context supported the framework projected inside the paper. The results from the case study together counsel that people, technology, and business processes square measure all key enablers in client relationship management of implementation.