Implementation Of Business Processes Research Articles

Navigating the Landscape of Organizational Process Mining Setups

AbstractProcess mining (PM) technology evolves around the analysis, design, implementation, and ongoing improvement of business processes. While it has experienced a lot of attention and significant technological advancements, contributions to the field have mostly revolved around technical matters, neglecting managerial and organizational aspects. Thus, researchers have called for a more holistic view of the application and adoption of PM in enterprises. To address this gap, this paper presents a taxonomy for organizational PM setups. Its applicability and usefulness are shown in three exemplary cases. This study extends the descriptive knowledge at the intersection of PM and business process management governance, highlighting the unique governance requirements associated with PM that cannot be effectively addressed through traditional governance approaches. The taxonomy provides practitioners with orientation when developing an effective PM setup and helps to characterize existing setups.

Navigating the moral maze: a literature review of ethical values in business process management

PurposeBusiness process management (BPM), as a pillar of information systems (IS) research, has become more complex with the advent of new technologies, emphasizing the need for moral and ethical perspectives. To foster moral behavior and responsible action, including ethical values in IT systems and processes can be a solid option. By incorporating a socio-technical perspective, we are able to analyze the various aspects of BPM and organizational processes and the incorporated values. We find an overall acknowledgment of the importance of values and ethics in BPM.Design/methodology/approachThis publication explores ethical values within BPM through a systematic literature review (SLR). The study aims to identify the ethical dimensions inherent in BPM and their practical implications in process management and task execution. The methodological approach adopted is a SLR (Boell and Cecez-Kecmanovic, 2015), adapting the PRISMA guidelines (Page et al., 2021) to identify 82 articles from 21 top IS journals suggested by Lowry et al. (2013).FindingsA descriptive framework is developed to explain the use and application of ethical values within business processes. This framework enables practitioners and researchers to categorize and understand the various ethical considerations involved in BPM. It provides a structured approach highlighting the interrelation between process perspectives and ethical values, demonstrating how different BPM approaches may have varying ethical implications. We compare past and future research in business processes, identifying areas for further investigation and theoretical development. A historical analysis of values and literature also helps contextualize contemporary discussions on ethics in BPM, shedding light on the evolution of ethical considerations within this domain.Originality/valueOur study contributes to a more nuanced understanding of BPM, highlighting the importance of considering ethical values and socio-technical perspectives in designing and implementing business processes. These findings contribute to understanding the values associated with different types of processes and their employment and highlight potential areas for future research. Our study provides ethics-oriented research in IS with novel insights by examining BPM from an ethical value perspective. We contribute to the BPM literature by examining which values are applied in which process types from which perspective. In addition, our research suggestions provide food for thought for both research streams.

Enhancing Operational Efficiency: Implementing Business Process Improvement by Integrating the Command Center in the Indonesian Toll Road Operator Company

<span lang="EN-US">Business process improvement is a well-known technique for organizations to identify processes that enhance business performance. This study aims to analyze and improve business processes in the company's principal operational processes that are directly related to controlling service requests for assistance with traffic problems on the toll road (Command Center), specifically in communication and handling requests for assistance and complaints from users of one of the toll road operators in Indonesia. Research is conducted by identifying existing processes, the underlying causes of existing problems, and analyzing business processes using the Business Process Improvement methodology and the Bizagi Modeler with Process Modeling and Notation (BPMN). An improvement within this approach is thus examined in a particular scenario. The as-is and to-be processes are measured using a technique of improvement design called the ESIA approach, consisting of four steps: eliminate, simplify, integrate, and automate. The result of the integration of Command Center services can decrease the response time for assisting requests from toll road users and enhance cost-effectiveness, improving customer satisfaction and the overall quality of toll road service</span>

Analisis dan Pemodelan Proses Bisnis Katering pada UMKM Menggunakan BPMN

Fafiras Kitchen is a family business that focuses on food catering services. This business involves three main operational stages, namely the ordering process, procurement of raw materials, and delivery of products to customers. From the results of observations and interviews, several problems were identified such as the absence of good records in the ordering process resulting in errors in order fulfillment and loss of customer data, dependence on one raw material supplier increases the risk of delays and disruptions in the supply chain and inefficient delivery management caused by human error and no real time tracking, so this has an impact on customer loyalty. This research aims to analyze and model the current business process and provide recommendations for improvement. Modeling is done using Business Process Model and Notation (BPMN) with a qualitative approach to investigate existing business processes. The results of this research can identify areas of improvement to increase the efficiency and effectiveness of MSMEs operations so that MSMEs can better understand, manage, and optimize their business processes. In addition, this research also conducted simulations using the Bizagi Modeler application to test the validity of the business process modeling that has been made. The simulation results show an increase in time in the implementation of business processes.

Business Process Management based on the project and knowledge perspective

New technological solutions require an organization to adapt constantly to changes in a dynamic environment. More and more enterprises implement Business Process Management, both at the strategic and operational levels, taking into account the project perspective based on knowledge resources. The aim of the article is to show the usefulness of building links between processes and projects based on knowledge resources in dynamic changeable technological circumstances based on research conducted in Poland. The approach guides Business Process Management activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions.

The concept of developing security components based on the development of the company's logistics business processes

In the context of the ongoing digital revolution, the development of generative design, machine learning, the active use of 3D marketing in advertising, 3D printing technologies, new principles of logistics and computer-aided design systems, the business processes of the enterprise are radically changing. There is a need to deepen the orientation of business processes to the customer, and enterprises need to solve the problem of ensuring low cost of both the business processes themselves and the security components supporting them. Due to the complexity of the integration of information systems, it is necessary to create in advance a concept for the development of security components based on the development of the company's logistics business processes. Obviously, it is necessary not only to take into account the aspects of information security (IS) when improving business processes, but to consider the problem comprehensively, that is, to develop both a concept and a methodology for developing, implementing business processes, their development, and estimating the cost of IS components. It is necessary to ensure the flexibility and adaptation of the implemented business processes of the enterprise.

Future Challenges of Implementing Innovative Business Model in the Automotive Industry

Abstract The innovative business model is implemented today in all industries. In the automotive industry, this model appears as a valid source of guidance in smart manufacturing, but also in the sales process, throughout the functional lifetime of a car. Using digital business processes opens new opportunities for innovation, from simple automation implementations to a fully automated assembly of a production line or a digitized sales flow. Specific objectives of this paper are based on the research of specialized literature regarding the implementation of business processes and the preparation of the environment for Industrial Revolution 6.0, by integrating innovations with major implementation challenges in the business model. The purpose of this study is to identify if there is research on innovative business models or innovative processes in specialized literature. Research questions are related to the terms associated with innovation such as an innovative business model, industrial revolutions, digital ecosystems, smart factories, or digital business processes. The research was carried out with the help of bibliometric analysis of scientific articles in Web of Science. Articles were analyzed in the VOSviewer application by identifying several clusters on key concepts. Innovative business studies in the automotive industry is a model that led to the creation of links maps between articles on the same topic, keywords, authors, in the last five years. Connections between the concepts and processes used to implement the innovative business model, in different stages of the industrial revolution development are highlighted in this research.

ПРОБЛЕМЫ НЕГАТИВНОГО ВОЗДЕЙСТВИЯ И ЭКОНОМИЧЕСКОГО ВРЕДА, НАНОСИМОГО БОТНЕТАМИ

Currently, malicious bots pose a serious threat in the field of information security due to the fact that they are used for such crimes on the Internet as fraud, extortion, blocking the Internet resources of enterpris-es, which leads to a deterioration in the reputation of enterprises and the inability to fully implement business processes. Thus, at the present stage of development of infor-mation systems and information protection, detection and elimination of malicious bots is one of the most pressing tasks. This article discusses the architecture of malicious bots and possible ways to destroy them.

ҚОНАҚ ҮЙ ҚЫЗМЕТІНІҢ БИЗНЕС - ПРОЦЕСТЕРІН МОДЕЛЬДЕУ

The article is devoted to the management and modeling of business processes of a hotel enterprise. One of the current trends in the development of the hotel business is a significant increase in competition. Therefore, in order to create a competitive advantage, hotel companies use various approaches and tools aimed at attracting customers, providing quality services and improving the image of the hotel. One of these approaches for hotel companies is the implementation and management of innovative and efficient business processes. A necessary step in the effective application of the process approach in the management of an enterprise is the modeling of business processes. During the research, diagrams of business processes of hotel services were developed using the standardized BPMN methodology. Using these BPMN diagrams, you can determine the end result of the entire process, and analyze the activities of the enterprise. The proposed model can be used in the development of hotel service standards, identification of weaknesses and vulnerabilities in the hotel service, training of hotel staff, as well as in the educational process in the training of highly qualified specialists.

Technologies of adaptive management as a mechanism for ensuring the stability of the development of companies

In this article, the essence of technologies, characteristics and analysis of the phases of business process implementation in project activity under adaptive management are established. Project structuring, allocation of main tasks based on systems theory and development of a functional project management system as a whole become important in adaptive management. It is necessary to consider the activities of development companies comprehensively, relying on the organizational structure through the preparation of real plans, based on the knowledge of all specialists - executors of the works. The activities of companies are clearly structured into processes, which in turn are divided into functions. At the same time, all participants in any project activity are the main elements of the company's structure, as they ensure the practical implementation of the idea and concept. Present-day problems in the organization and management of development companies that arise under the conditions of the functioning of business processes are revealed.Adaptive management is characterized by the choice of a financing strategy for the companies' activities. But it consists in ensuring, through certain actions, the closure of financing needs and the transition from the current capital structure to the future one. In this situation, one-part and parallel use of different funding sources and schemes occurs.The authors indicated the formation of mechanisms for the stable functioning of companies through a process approach. The environment has an impact on the implementation of any project: it is necessary to be able to determine, calculate and take into account the impacts: economic, social, financial, managerial, technological, technical and execution terms, that is, the external and internal environment. Under certain conditions, each of these impacts can be critical for the project and lead to its liquidation.The article notes that all information from all those responsible for business processes are formed into a single industry model that ensures stable functioning.The authors attach an important place to the information system of management, accounting, analysis of project implementation, actualization of problems of operational plans and professionalism of specialists.New approaches and improved methodology for ensuring the stability of the functioning of companies using adaptive management are proposed.

Crisis re-engineering of business processes as a modern method of ensuring the quality of tourist services

Methods. During the study of the specifics of the implementation of crisis reengineering of business processes in the field of tourism services, the following methods of scientific knowledge were applied: analysis and synthesis – when identifying actual methods, tools and measures for the implementation of crisis reengineering of business processes, in particular, taking into account the specifics of the field of tourism; structuring – when characterizing influencing factors, elements, characteristic features and problems of implementing crisis reengineering of business processes; comparison – when comparing approaches to defining the term of crisis reengineering of business processes of an enterprise. Results. The theoretical and methodological foundations of the implementation of business process reengineering were studied, scientific approaches to the definition of the term «crisis business process reengineering» were summarized. The main goals and tasks of crisis reengineering are characterized, the constituent elements of the process of its implementation at the enterprise are separated. The specifics of working with human resources in the process of crisis reengineering are highlighted. The factors affecting the success of the reengineering of business processes of the enterprise were studied, the threats and complications that arise in the process of reengineering were separated. The specific features of the functioning of business processes in the field of tourism are analyzed. Features and possible problems of crisis reengineering of business processes of enterprises in the tourism industry are characterized. Novelty. On the basis of the study of scientific and methodological approaches to the definition of the essence of the term “crisis reengineering of business processes”, a proper interpretation of this category was formed, which, unlike the existing ones, combines both domestic and foreign experience in studying the peculiarities of crisis reengineering. A single system of interrelated elements has been formed, which in the complex make up the main tasks of crisis reengineering of business processes. The basic principles and possible risks in the process of implementing crisis reengineering at enterprises in the tourism industry are separated. Practical value. The set of tools and measures proposed by the author for the successful implementation of crisis reengineering of business processes at an enterprise in the field of tourism takes into account the specific conditions of conducting economic activity in this industry and is a reliable basis for improving the quality of tourist services and strengthening the competitiveness of the enterprise.

PENYELESAIAN SENGKETA BISNIS EKSPOR IMPOR TERHADAP WANPRESTASI PERJANJIAN JUAL BELI KOPI ANTARA KOPERASI PEDAGANG KOPI (KOPEPI) KETIARA DENGAN ROYAL COFFEE

The buying and selling process can be established by parties (sellers and buyers) from various countries, this can be referred to as international business. In the implementation of this international business process, an international agreement can be made, which is also known as an export-import agreement. So that it will cause legal consequences that bind the parties involved in the agreement. Legal consequences arise in the form of rights and obligations that must be fulfilled by the parties. As in the import-export agreement between the Ketiara Coffee Traders Cooperative (KOPEPI Ketiara) from Takengon, Central Aceh Regency with Royal Coffee from the United States. However, in its implementation there is a civil dispute in the form of default on the export-import agreement that has been made. The method used in this research report is normative law, with library approach techniques. The theories used in this research are agreement theory and effectiveness theory. The conclusion obtained in this research is that the exporter and importer continue to perform their obligations but not on time and the parties agree to resolve the dispute through non-litigation by negotiation. Keywords: Agreement, Default, Dispute Resolution, Sale and Purchase

ВЗАИМОДЕЙСТВИЕ ПРЕДПРИЯТИЯ СО СТЕЙКХОЛДЕРАМИ В ПРОЦЕССЕ СТРАТЕГИЧЕСКОГО РАЗВИТИЯ

The purpose of the study is to identify and typologize the relationships between an enterprise and its key stakeholders in the context of business process implementation, aimed at creating a classification system and understanding the role of each type of communication to ensure effective strategic development of the enterprise. The strategic development of the enterprise requires the identification of a range of important stakeholders, since the reliability and stability of interaction with them contributes to ensuring the effectiveness and optimization of business processes of the enterprise. The article identifies and characterizes the types of relationships between the enterprise and stakeholders in accordance with their participation in the implementation of business processes of the enterprise. The implementation of an enterprise’s business processes requires clarity and consistency, which depends on the efficiency of providing them with certain types of resources and, accordingly, proper relationships with stakeholders are a guarantee of their implementation. Therefore, the issue of typologizing the relationships of an enterprise with stakeholders is relevant. The types of relationships between the enterprise and stakeholders are highlighted in accordance with their participation in the implementation of business processes of the enterprise. The parameters of the allocation of stakeholders in accordance with the specified types of their relationships with enterprises are proposed. The expected results of the study are aimed at determining specific parameters for identifying stakeholders in accordance with the specified types of relationships, and are also focused on establishing appropriate relationships with each type of stakeholders as a guarantee of efficiency and successful implementation of business processes, which contributes to the stability and reliability of the company’s interaction with its environment.

ВЗАИМОУВЯЗКА СЭМ И УПРАВЛЕНИЯ БИЗНЕС-ПРОЦЕССАМИ В СИСТЕМАХ ПОДДЕРЖКИ ПРИНЯТИЯ РЕШЕНИЙ

The relevance of the work is due to the fact that most enterprises, especially industrial ones, have a negative impact on the environment, which requires taking measures to reduce environmental risks and optimize management processes. Along with the growing attention of society to environmental issues and sustainable development, the need to develop and implement effective environmental management systems in organizations is becoming increasingly urgent. The implementation of business processes in environmental management can allow organizations to effectively manage environmental aspects in their activities.

ПРИОРИТЕТЫ В УПРАВЛЕНИИ БИЗНЕС-ПРОЦЕССАМИ В ПРЕДПРИНИМАТЕЛЬСКОЙ СФЕРЕ

In a dynamic competitive environment and constant changes, effective business process management is a key success factor for entrepreneurial organizations. This work is devoted to the analysis of priorities in business process management aimed at improving the efficiency and competitiveness of enterprises in the business sector. The study examines the basic principles of business process management, such as customer orientation, process approach, continuous improvement and the use of modern information technologies. Special attention is paid to the key stages of business process management, including analysis, design, implementation and control. The work analyzes various methods of optimizing business processes, such as the introduction of a quality management system, the use of business analysis tools and process automation. The impact of digitalization on business process management is also considered, in particular, the use of technologies such as big data, artificial intelligence, the Internet of things and cloud services. The results of the study emphasize the importance of identifying and implementing priorities in business process management in order to achieve sustainable growth and competitive advantages in the business sector.

РАЗВИТИЕ БИЗНЕС-ПРОЦЕССОВ В СИСТЕМЕ КОНТРОЛЛИНГА

The vector of digital transformation set by the President of Russia is aimed primarily at a deep reorganization of the public administration system, affecting all spheres of social and economic policy of the state. Digital transformation, first of all, will allow us to build a process approach to strategic goal-setting for the implementation of business processes, which will directly affect the improvement of the quality of management decisions at all levels of government.

Особливості SMART-систем: необхідність і доцільність їх використання при моделюванні бізнес-процесів підприємства

Taking into account the key factors of the development of society, the expediency of using certain information technologies for the effective competitive development of enterprises is emphasized. The need for the use of appropriate information technologies is confirmed by the advantages of their implementation. In the course of the study, it is disclosed that the basis of the modern information society is certain SMART-systems, and the driver of competitive development of enterprise is the re-engineering of its business processes, which determined the purpose of the study. To achieve the goal of defining and clarifying the features of SMART-systems to ensure the effective implementation of business processes of the enterprise, the methods of analysis, synthesis, abstraction, comparison, idealization, analogy, and concretization were used. The content of the concept of «SMART-systems» is characterized, the features of the application are described. The expediency and necessity of dividing SMART-systems into certain types depending on their vector-level application have been determined. The features of SMART-systems of each of the selected groups are outlined. The expediency of dividing SMART-systems into the proposed groups is substantiated by the possibility of their more operative implementation, faster adaptation, wider range of application and the ability to combine them as constituent elements of the hierarchical structure of an integral system. The hierarchical interaction of information systems of different groups will contribute to the formation of a comprehensive SMART-system for ensuring the effective competitive development of an individual enterprise with its component technologies, software products, etc., due to the possibility of combining the advantages of some systems, leveling the difficulties of implementing others. It is substantiated that the integrity of the information and digital support of the enterprise’s activities will contribute to the choice of more effective options for the interaction of individual business processes, their more efficient implementation and more flexible editing depending on changes in the conditions for the functioning of enterprises, as well as focusing more attention on key business processes at a particular point in time.

РЕИНЖИНИРИНГ БИЗНЕС-ПРОЦЕССОВ В ДЕЯТЕЛЬНОСТИ АВТОДОРОЖНОГО ПРЕДПРИЯТИЯ

The article is devoted to the analysis and application of the concept of business process reengineering in the activities of a road transport enterprise. The article discusses the main points of reengineering, its advantages and prospects in the context of the road transport industry. The article analyses current business processes at a road transport enterprise, identifies problem areas and obstacles that can be eliminated or optimised through the application of reengineering. The article offers practical recommendations for the successful implementation of business process reengineering to improve the efficiency of a road transport enterprise and may be useful for managers and specialists working in this field.

ЕФЕКТИВНІСТЬ РЕАЛІЗАЦІЇ БІЗНЕС-ПРОЦЕСІВ НА ПІДПРИЄМСТВАХ МЕБЛЕВОЇ ГАЛУЗІ

The article examines approaches to classification and definition of the list of business processes, indicates the main components of groups of business processes depending on their relationship to the main business processes, auxiliary business processes and business processes of management at the enterprise. It is determined that the management of the enterprise should be carried out according to the criterion of ensuring the functional completeness of the system, by substantiating the need and sufficiency of the set of selected elements for the implementation of a full range of managerial functions in relation to the object of management. The indicators of efficiency of functioning of enterprises in the furniture industry are given, the main causes of problems with the functioning of enterprises in the furniture industry, the decrease in the efficiency of the use of resources and the low level of implementation of business processes of enterprises are determined. The main components of the business processes of enterprises are disclosed, taking into account the peculiarities of the functioning of enterprises in the furniture industry. The necessity of allocation of system-wide activities, such as main, providing, servicing and managerial activities to ensure and achieve the purpose of functioning of enterprise, is indicated. On the basis of the carried out analysis of the efficiency of implementation of business processes of enterprises in the furniture industry, the need to optimize the main and managerial business processes is substantiated. The features of the implementation of the management cycle are studied: goal-setting, planning of activities, implementation of plans, control over the implementation of plans, formation of managerial influence and adjustment of plans depending on the main, providing, servicing and management activities of enterprises in the furniture industry. Depending on the features of the implementation of the management cycle in relation to all types of activities of enterprises in the furniture industry, methodical recommendations for assessing each of the stages of the management cycle are proposed. Recommendations on the validity of activity plans of enterprises in the furniture industry have been formed through a revision of the planning logic, the introduction of mandatory planning of business processes and operations of enterprises and the creation of appropriate conditions for the implementation of the main activity: provision of input resources, maintenance and management.

КОНЦЕПТУАЛЬНАЯ МОДЕЛЬ УПРАВЛЕНИЯ МЕЖДУНАРОДНОЙ КООПЕРАЦИЕЙ КОМПАНИЙ

The relevance of the study is due to the formation of new conditions of economic activity associated with the need to overcome barriers in the implementation of foreign economic relations. The purpose of the article is to substantiate the conceptual model of process management of international cooperation of companies and the application of these developments to substantiate the directions of international cooperation for the SVEL group of companies. The approbation of the developed conceptual model made it possible to identify priority areas of international cooperation for the SVEL group of companies, which consist in attracting new technologies and innovative solutions for the implementation of business processes and searching for the optimal model of adaptation to sanctions pressure from unfriendly states.