Impact Of Knowledge Management Capabilities Research Articles

How the digital empowerment of mobile social platforms improves Chinese traditional retail enterprises’ operational performance: from the knowledge management capabilities perspective

Purpose Based on the perspective of knowledge management capability, this paper aims to reveal the internal mechanism of the digital empowerment of mobile social platforms to improve the operational performance of Chinese traditional retail enterprises. Such improvements have crucial theoretical value and practical implications for Chinese traditional retail enterprises to achieve transformation and sustainable development. Design/methodology/approach This study applied the typical analysis method, selected China’s leading mobile social platform, WeChat, as a typical case, and observed and analyzed the public data of the traditional retail industry and social platforms and interviews with relevant enterprises. On this basis, this study used the inductive and deductive methods of qualitative research to conduct an in-depth analysis of the mechanism by which WeChat’s digital empowerment improves the operational performance of Chinese traditional retail enterprises. It also discussed the critical role and path knowledge management capabilities play in this mechanism. Findings This research demonstrated that mobile social platforms empower Chinese traditional retail enterprises to build diversified digital channels, enhance the knowledge acquisition capability of enterprises and thus improve their performance; empower Chinese traditional retail enterprises to build digital community networks, enhance the knowledge diffusion capability of enterprises and thus improve their performance; and empower Chinese traditional retail enterprises to integrate online and offline businesses, enhance the knowledge integration capability of enterprises and thus improve their performance. Research limitations/implications This study clarifies the internal mechanism of how the digital empowerment of mobile social platforms can improve the performance of Chinese traditional retail enterprises. This mechanism implies that knowledge management capabilities (knowledge acquisition, diffusion and integration capability) are the underlying logic for Chinese traditional retail enterprises to achieve higher performance levels. This has important practical implications for managers of Chinese traditional retail enterprises to leverage the digital infrastructure of mobile social platforms to achieve the sustainable development of enterprises. Originality/value This study provides an in-depth analysis of how the traditional retail industry uses digital social platforms to improve operational performance from the perspective of knowledge management capabilities, which can further promote the theoretical research and practical development of digitalization and knowledge management. At the same time, this study explored the research on the operational performance of Chinese traditional retail enterprises from the perspective of knowledge management capabilities and expanded the research on knowledge management in related fields. The authors have initially sorted out the impact of knowledge management capabilities on the operational performance of Chinese traditional retail enterprises in the digital era. This will help better understand the role and function of knowledge management in strategic transformation and expand the application of knowledge management theory.

Understanding BMI from Industry 4.0, knowledge management and market uncertainty perspective

PurposeThe main purpose of this study is to investigate the role of Industry 4.0 capability (I4.0 C) in creating a supportive environment for business model innovation by focussing on the mediating role of knowledge management capability (KMC) and the moderating effect of market uncertainty.Design/methodology/approachThis paper uses interviews with managers and academics. Data were collected from 379 managers; CFA and finally regression analysis were performed, and the program “PROCESS” software was used to validate the data and examine the hypothesized relationships.FindingsKMC mediates the relationship between Industry 4.0 capability and business model innovation. The effect of Industry 4.0 capability on KMC is stronger for firms with increased market uncertainty. In contrast, the impact of KMC on business model innovation is weaker for firms operating in highly-uncertain markets.Research limitations/implicationsData were collected at only one point in time from one country, Greece. This might pose limitations on the generalizability of our results. Future research should test the relationships examined in this study in other international contexts.Practical implicationsManagers should invest in more advanced technology in order to obtain knowledge and capability. In addition, they need to pay more attention to how their firms' knowledge derived from Industry 4.0 contributes to business model innovation.Originality/valueThe current state of knowledge of both theory and practise for critical organizational factors such as Industry 4.0 capability, KMC, business model innovation and market uncertainty will be extended.

Exploring the impact of knowledge management capability on firm performance: the mediating role of business model innovation

PurposeKnowledge management (KM) capability plays an important role in the promotion of firm performance in the knowledge economy era. However, empirical evidence on how KM capability affects firm performance is still limited. The study therefore aims to explore the impacts of internal and external KM capabilities on firm performance via the parallel mediation of efficiency-centered and novelty-centered business model innovations (BMIs).Design/methodology/approachThe authors empirically analyzed a survey data of 295 Chinese innovative enterprises by applying partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA).FindingsAccording to the results of PLS-SEM, the relationship between internal KM capability and firm performance is not significant, instead it is fully mediated by efficiency-centered and novelty-centered BMIs. External KM capability can directly and positively affect firm performance, while the relationship is also partially mediated by BMIs. Furthermore, the authors recognized the antecedent conditions for high-level and low-level firm performance by fsQCA analysis, which substantiate the above findings.Originality/valueIt not only enriches the literature that links KM and innovation management but also contributes to the new theoretical perspective on firm sustainable growth. Methodologically, it combines symmetric and asymmetric analyses together. Additionally, it provides some insights for managers to understand how KM capability drives firm performance through BMI.

The Impact Of Knowledge Management Capability On New Product Development In Bamboo Painting Enterprises In Vietnam

New product development (NPD) is both an opportunity and a great challenge for all enterprises, especially those in traditional industries. Enterprises must coordinate well with knowledge from both internal and external, such as marketing, sales, research and development. This study was conducted with the aim of clarifying the impact of knowledge management capability on new product development of bamboo painting enterprises in Vietnam. In addition, this study also explores the moderating role of green transformational leadership (GTL) styles on this relationship. Based on data obtained from 203 NPD teams at bamboo painting enterprises in Vietnam, this study conducted a quantitative analysis and obtained some new results. First, both internal KMC and external KMC have a positive impact on the NPD speed and success of bamboo painting enterprises, in which the impact of internal KMC is stronger. Besides, although it did not find a positive impact of GTL on NPD, this study found a moderating role of GTL on the impact of both internal KMC and external KMC on NPD. Based on these results, this study has made suitable recommendations for bamboo painting enterprises in Vietnam in improving NPD speed and success.

Impact of knowledge management capabilities on organisational performance in construction firms: the mediating role of innovation

PurposeThis study aims to investigate the mediating effect of innovation on the relationship between KM (KM) capabilities and organisational performance in the context of construction firms operating in Pakistan. Worldwide innovation predicts the performance of any firm. Today, the construction industry in Pakistan is booming, which reinforces the need for a study on innovation and KM in this sector.Design/methodology/approachThis empirical study uses a correlational research design. An online survey questionnaire was used as a data collection method. Through convenient sampling, the sample comprised 277 employees from different construction firms working under the Defence Housing Authority (a construction company operating in major cities) in Pakistan. Data were analysed through partial least squares-structural equation modelling (Smart PLS-SEM version 3) to assess the hypothesis.FindingsData analysis reveals that KM dimensions, knowledge acquisition, application and protection positively and significantly influence organisational performance; however, knowledge conversion is insignificant. Furthermore, innovation positively and substantially mediates the relationship between knowledge acquisition, application, protection, organisational performance and the insignificant terms of knowledge conversion.Research limitations/implicationsThis study is limited to the construction industry, and future research should be conducted on larger scales for better generalisation. Other mediators between KM and organisational performance (i.e. organisational complexity, workplace environment, employee knowledge-sharing attitude) should be investigated.Practical implicationsThese results are crucial and encourage managers in the construction industry, especially from a developing country like Pakistan, to understand the importance of innovation, the application of KM and the essential role it has in boosting business performance.Originality/valueThis research contributes to the scholarly debate on the mediating role of innovation in the relationship between KM and organisational performance. It also expands the literature on KM through an empirical investigation on the innovation of the construction industry in Pakistan from a management perspective.

Knowledge management implications to the financial performance

Knowledge and effective knowledge management are critical sources of sustainable competitive advantage. Literature reveals that knowledge management positively impacts the overall company performance. For this reason, many companies strive to improve their knowledge management capabilities to enhance their organizational performance. Many studies have confirmed the direct positive influence that knowledge management resources and capabilities can have on corporate financial performance. This paper’s research focuses on evaluating the impact of knowledge management capability on the financial performance of a company sample from Bosnia and Herzegovina in sectors with high levels of knowledge. Research findings revealed a positive relationship between knowledge management capabilities and financial performance, specifically between knowledge creation and application and the financial performance of companies.

Impact of knowledge management capabilities on new product development performance through mediating role of organizational agility and moderating role of business model innovation.

In several studies, knowledge is witnessed as one of the foundations of long-term competitive edge and is also a basic source of new product development (NDP) performance. The aim of this study is to investigate the role of knowledge management capabilities (KMC) in new product development performance with the mediating role of organizational agility. Additionally, this study also intends to examine the moderating role of business model innovation on the relationship of KMC with organizational agility. This study was conducted on the Chinese automobile sector, and the NPD project managers, supervisors, and engineers of the sector were respondents of this study. A survey questionnaire was used to collect the data from 201 respondents, and data were analyzed using the Smart PLS 3 software. The findings of this research, although limited to the automobile industries, indicate that knowledge sharing and knowledge application have significant and positive effects on the development of new products. Organizational agility significantly mediates the relationship of KMC with NPD. The results found that business model innovation has a significant moderating role in the relationship between KMC and organizational agility. Moreover, the results of this study will assist the managers in developing a modern competitive business environment by implicating KMC in the process of NPD. Lastly, organizations may improve the sustainability of their product and their overall performance by using organizational agility and modern ways of value delivery.

The Investigation of Impact of Knowledge Management Capabilities on Innovation Performance with the Role of Mediating Open Innovation (Case Study: Science and Technology Park of Pardis)

نوآوری در نتیجه ترکیبی از عناصر دانش در سازمان‌ها ظاهر شده و دانش به‌عنوان ماده خام اصلی برای نوآوری در نظر گرفته می‌شود. روش‌های سنتی برای نوآوری دیگر اثربخش نیست و به رویکردهای جدید همچو نوآوری نیاز است. هدف پژوهش حاضر ، بررسی تأثیر قابلیت‌های مدیریت دانش بر عملکرد نوآوری با اثر میانجی نوآوری باز است که در 25 واحد‌ فناور مستقر در «پارک فناوری پردیس» واقع در شهر پردیس از استان تهران در نیمه دوم سال 1399 موردبررسی قرار گرفت. به‌منظور جمع‌آوری داده‌ها از ابزار پرسشنامه از نوع طیف لیکرت استفاده شد و داده‌ها با استفاده از نرم‌افزار smartpls3 و روش مدل‌یابی معادلات ساختاری بررسی و تحلیل شدند. نتایج تحلیل‌ها حاکی از آن است که رابطه مثبت و قوی بین قابلیت‌های مدیریت دانش و نوآوری باز وجود دارد و نوآوری باز بر عملکرد نوآوری و عملکرد نوآوری بر نوآوری باز تأثیر دارد. ارتباط سازنده و مثبتی بین قابلیت‌های مدیریت دانش و عملکرد نوآوری در پارک فناوری پردیس ایجاد نشده است؛ در­نتیجه برای اثرگذاری نوآوری در سازمان‌های دانش‌بنیان باید به قابلیت‌های مدیریت دانش پرداخت؛ همچنین در سازمان‌های نوین و دانشی انتخاب رویکرد نوآوری باز بسیار مؤثر و تعیین‌کننده است و باید بیش‌ازپیش به از روش‌های نرم (نوآوری) استفاده شود.

The Impact of Knowledge Management Capabilities on Innovation Performance from Dynamic Capabilities Perspective: Moderating the Role of Environmental Dynamism

As an important path to enhance the innovation performance of enterprises, knowledge management has received much attention in recent years. However, most of the existing literature on knowledge management and innovation performance is based on a static perspective, and ignores the influence of dynamic changes in the environment. This study intends to explore the relationship between dynamic knowledge management capability and innovation performance as well as examine the moderating effect of environmental dynamism. The questionnaire survey approach is used in this study and the data is collected from 253 sample enterprises in China. To estimate the proposed relationships in the theoretical model, this study adopts hierarchical Multiple Regression (MR) and Moderated Multiple Regression (MMR) methods. The results show that all dimensions of dynamic knowledge management capability have different degrees of positive influence on innovation performance. Moreover, it was also confirmed that there are different moderating effects of environmental dynamism on the relationship between the dimensions of knowledge management capability and innovation performance. This study can contribute to enriching the theoretical research of dynamic knowledge management capability and innovation performance, and offer scientific guidance for decision making to efficiently enhance the enterprise’s knowledge management level and innovation performance. Moreover, the findings can also provide valuable insights for enterprises to make use of KM capabilities to enhance innovation performance in practice.

COUPLED OPEN INNOVATION AND PERFORMANCE IN SMES: THE ROLE OF KNOWLEDGE CAPABILITIES AND ENVIRONMENTAL DYNAMISM

This research proposes to shed light on the antecedents and outcomes of coupled open innovation in the specific context of small and medium-sized enterprises (SMEs). Drawing on the open innovation paradigm, knowledge-based view (KBV), and contingency theory, the paper constructs and tests a research model that investigates the effect of coupled open innovation on firm performance; the impact of knowledge management capability, knowledge appropriation capability, and environmental dynamism on coupled open innovation; and also the mediating role of collaborative open innovation practices. Using a sample of 228 SMEs operating in the Tunisian manufacturing industry, our results based on structural equation modeling (SEM) demonstrate that coupled open innovation positively and significantly influences firm performance. Furthermore, our findings confirm the crucial impact of knowledge management capacity and knowledge appropriation capacity in the implementation of coupled open innovation approach. The role of environmental dynamism in the adoption of collaborative practices is also proven in the SME context. Moreover, the results of our study add to the existing literature by empirically demonstrating the potential mediating role of coupled open innovation in the relationships that link knowledge management capacity, knowledge appropriation capacity, and environmental dynamism with SME performance, respectively. In this sense, this paper goes even further in the research on open innovation, as one of the first to fill an interesting gap regarding the antecedents of coupled open innovation and its implication on performance in the specific context of SMEs. In doing so, our research, through its results, provides interesting suggestions for SME managers who implement or intend to implement coupled open innovation to improve the performance of their company.

Unleashing the dynamics of triple-A capabilities: a dynamic ambidexterity view

PurposeThis study examines the impact of knowledge management capabilities on agility, adaptability and alignment (triple-A), drawing upon the nexus of the knowledge-based view and dynamic ambidexterity in the context of manufacturing industry in the USA. It also assesses the performance outcomes of triple-A capabilities in terms of operational and relational performance.Design/methodology/approachPath analysis was performed in this empirical study in the manufacturing industry.FindingsThe results show that knowledge management capabilities are conducive to the development of triple-A capabilities, which in turn lead to the improvement of operational and relational performance.Originality/valueThis study is grounded in the marriage of the knowledge-based view and dynamic ambidexterity to assess the combinative impact of knowledge management capabilities of knowledge acquisition and sharing through absorptive and desorptive capacities on agility and adaptability through knowledge exploration and alignment by knowledge exploitation in the pursuit of triple-A capabilities. This study unentangles the linkage between knowledge management capabilities and triple-As by theorizing the connection between absorptive/desorptive capacity and exploration/exploitation in terms of responsive and efficient supply chain respectively.

The impact of knowledge management capabilities on innovation in entrepreneurial companies in Jordan

PurposeThe purpose of this research is to identify and clarify the important variables in knowledge management capabilities that affect product/service innovation in entrepreneurial companies in Jordan.Design/methodology/approachA five-point Likert scale questionnaire was designed for measuring knowledge-based (infrastructural and dynamic) capabilities and product/service innovation in entrepreneurial companies in Jordan that specialized in information and communication technology. A questionnaire was distributed to 297 individuals in 40 companies, and only 202 questionnaires were completely filled and returned by the entrepreneurs at King Hussein Business Park and Al Hassan Business Park. Structural equation modeling was applied to statistically test the research hypotheses.FindingsThe research findings showed that knowledge-based infrastructural capabilities are a prerequisite for knowledge-based dynamic capabilities. On the other hand, knowledge combination capabilities have a statistically significant mediating effect between knowledge based infrastructural capabilities and product/service innovation.Originality/valueThis research contributes to the literature by studying and investigating the key variables in knowledge management that affect product/service innovation and by providing a comprehensive understanding of the knowledge management capabilities and innovation in entrepreneurial companies. This research provides academicians with a framework for better understanding of the different factors of knowledge management capabilities and how they affect product/service innovation.

Impact of knowledge management capability on supply chain management and organizational practices in logistics industry

PurposeThis paper aims to examine the impact of knowledge management capability (KMC) on supply chain management practices (SCMPs), organizational learning (OL) and organizational performance (OP) in the Malaysian logistics industry.Design/methodology/approachThe data were gathered using a self-administered questionnaire from the management team in the logistics companies. A total of 412 questionnaires were collected out of which 183 responses were included in the data analysis. This represents a response rate of 44.4%. The respondents were those with managerial and/or supervisory experience where their job title or functions included Managers, Head of the Department, Owners, Chief Executive Officer, Senior Executive Officer and at the very least, Assistant Manager or Supervisors. To investigate the correlations between all the elements (e.g. KMC, OL, SCMPs and OP), this study used different analysis techniques including correlation analysis, reliability and validity test, as well as a structural model.FindingsThe results indicated that KMC is strongly correlated and has a positive impact on SCMPs in addition to being positively correlated to OL and OP. Also, OL is positively related to OP and SCMPs.Research limitations/implicationsThe findings of this research contribute to the growing body of literature linking KMC with SCMPs, OL and OP.Practical implicationsThe findings provide insight on the importance of knowledge management and OL toward improving SCMPs within organizations. Therefore, the findings are useful for shedding light upon formulating strategies for SCMPs among the decision-makers that will ultimately enhance the overall OP.Originality/valueThis study meaningfully contributes to enhancing the understanding of the state of affairs of the impact of management capability on SCMPs, OL and OP in the logistics industry. Practitioners may formulate strategies to further improve the study presented here for a better implementation of knowledge management and SCMPs within their organizations.

Impact of knowledge management capability and green supply chain management practices on firm performance

Knowledge management is one of the most important strategic resources of the firm which has been ascertained to many organizations to acquire and apply it before their competitor for achieving competitive advantages. Similarly, due to rising environmental awareness among customers, governments, NGOs, and researchers, firms are facing increasing pressure to implement environmental management practices in their operations. The purpose of this paper is to identify the influence of knowledge management capability (KMC) on green supply chain management (GSCM) practices adoption of the manufacturing firm and subsequently the impact on firm performance. The data were collected from 262 Bangladeshi textile manufacturing firms and analyzed using structural equation modeling, typifying that exploratory and quantitative research. Drawing upon the resource-based view the study revealed that KMC has a significant positive effect on internal and external-GSCM practices adoption. Further, the study revealed that internal-GSCM practices have significantly positive effects on both economic and environmental performance while the external-GSCM practice has positive environmental performance but negatively affects economic performance. Finally, this study indicates that KMC is an intuitive resource of a firm that can bring sustainable performance through GSCM practices.

A study of the impact of Knowledge Management capabilities on the organizational performance in the Pars Khodro

The purpose of this study is to investigate the impact of knowledge management capabilities on the organizational performance in the Pars Khodro. The present study, in terms of purpose is practical and in terms of descriptive data collecting method is survey type. Methodology: Statistical population included all employees working in the headquarters of Pars Khodro automotive, total number of 1200 persons. The sample size of 291 people has been determined by using Morgan table. To evaluate the knowledge management capabilities, researcher made questionnaire of knowledge management capabilities with Likert-type scale and Cronbach's alpha (reliability of 0.923) for all questions is used. Results: In order to describe the data, frequencies tables and also bar graph and pie charts are used and in the section of inferential statistics, Kolmogorov-Smirnov normality test, correlation coefficient (Pearson and Spearman), multiple regression and structural equation are used. Conclusion: Analysis of the results shows that knowledge management capabilities have a positive impact on organizational performance.

Knowledge Management and Institutional Accounting Functional Effectiveness: Evidence from Malaysia

Institutional accounting functions are critical actors in the success of every organisation and emphasise distinct effectiveness compared to other practices. Meanwhile existing research has examined general knowledge management (KM) and its association with effectiveness at an overall institutional level. However, studies on the impact of KM capabilities on institutional accounting functional effectiveness (FE) is sparse. This study evaluates the impact of KM on institutional accounting FE based on resource-based theory (RBT) at various levels of analysis. Utilising empirical evidence, accounting knowledge management (AKM)-based effectiveness model was developed. Data were collected through a questionnaire survey of accounting officers in public research institutions in Malaysia. The study data were initially analysed using statistical package for social sciences (SPSS) version 23.0 and hypothesised relationship tested via partial least square structural equation modelling (PLS-SEM). Interestingly, the results provide support for the developed research AKM model underpinned by RBT viewpoint. AKM infrastructure (AKMI) and process capabilities impact institutional accounting FE significantly and AKM process capability partially mediates the influence of AKMI capability. The study offers new insight into the relationship between KM and institutional accounting practices. Thus, they create avenues for future research and directions for KM policy decisions in institutions.

How do knowledge management resources and capabilities pay off in short term and long term?

How sustainable are the financial payoffs obtained from knowledge management (KM) resources and capabilities? To illuminate this issue, we use multiyear, firm-level survey data, as basis in examining the extent to which KM resources and capabilities influence a firm’s financial performance over time. The findings suggest that the impact of KM capability on firm performance is more pronounced in the long term than in the short term. By contrast, knowledge management systems (KMS) is associated only with immediate, short-term financial benefits with such gains prone to instability in the long term. Interestingly, knowledge stock (KS) in and of itself exerts neither short-term nor long-term impacts on a firm’s performance. However, both KMS and KS indirectly affect a firm’s long-term performance by virtue of KM capability.

The impact of knowledge management capabilities and processes on SME performance

Knowledge management (KM) is a practice where knowledge is captured, distributed and utilized effectively, leading to enhanced productivity and performance of an organization. The prime objective of this study is to examine the influence of KM processes and capabilities on the performance of small and medium-sized enterprises (SMEs) in Saudi Arabia. KM capabilities comprise people, IT, the organizational structure and the organizational culture, which are measured in this research by T-shaped skills, IT support, the level of centralization, and learning. The other dimension is KM processes, which consist of accessing, generating, embedding, representing, facilitating, using, measuring and transferring knowledge. Moreover, KM performance is measured via two factors: the organization’s financial performance and customer satisfaction. The research reviews previous literature related to the KM components (processes, capabilities and performance) to develop the research model and a number of hypotheses to evaluate the research problem. The data is collected through a questionnaire-based survey completed by a total of 126 managers working in different sectors of Saudi SMEs. With the help of a number of statistical tests, the research study found that that the KM capabilities, IT support, learning culture, decentralized structure and the people of the organization contribute to the success of KM practices or processes, validating the theoretical model. The results also show that KM processes, including accessing, generating, measuring, transferring, use, embedding, representing and facilitating, are positively associated with the performance of SMEs in Saudi Arabia.

Impact of Knowledge Management Capabilities on New Product Development and Company Performance

Managing knowledge is a critical challenge for organizations while it is a major potential for gaining competitive advantage. This empirical study confirms and improves a framework which proposes a link between knowledge management enablers and knowledge creation process. The model introduces improvements on the process-oriented perspective of knowledge by using the knowledge creation model by adding business strategies and market dynamism to the model. As an inter-mediator, new product development is accepted. This research provides a structural equation model (SEM) that can be referred by academicians and enables managers a tool that can be used for seeking sound strategies.

Impact of Knowledge Management Capabilities on New Product Development and Company Performance

Managing knowledge is a critical challenge for organizations while it is a major potential for gaining competitive advantage. This empirical study confirms and improves a framework which proposes a link between knowledge management enablers and knowledge creation process. The model introduces improvements on the process-oriented perspective of knowledge by using the knowledge creation model by adding business strategies and market dynamism to the model. As an inter-mediator, new product development is accepted. This research provides a structural equation model (SEM) that can be referred by academicians and enables managers a tool that can be used for seeking sound strategies.