Impact Of Human Resources Research Articles

The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness

This study examined the impact of human resource (HR) capabilities on internal customer satisfaction and organisational effectiveness. It drew on data from HR managers and line managers; a total of 238 valid matches was obtained. Structural equation modelling was employed to examine the proposed model. The results showed that some HR capabilities appear to be linked to internal customer satisfaction and organisational effectiveness. The implications for practitioners were to modify and emphasise certain HR practices, and to emphasise the role of internal customers for organisational effectiveness enhancement. These findings revealed the importance of internal customers in enhancing employee morale, organisational commitment, employee productivity, turnover rate and the organisation's ability to attract talent.

Lying on Job Applications: The Effects of Job Relevance, Commission, and Human Resource Management Experience

This research examined three factors related to misrepresentations on job applications: the job relevance of the information, the effects of overt misrepresentation compared to omission, and the impact of human resource (HR) management experience. Dependent measures included the extent to which misrepresentations were perceived as lies and influenced hiring intentions. In general, higher job relevance and overt misrepresentations increased the perception of misrepresentations as lies and decreased the hiring intentions. Further, persons with HR management experience were less likely to see misrepresentations as lies and more likely to hire applicants. Implications for future research and managerial practice are discussed.

The impact of human resources on business: Environment must foster sense of personal worth

The state of human relationships must catch up with the state of our hardware; it has become easier to mass produce than to cope with the employees involved in the process. In the efficient and sometimes clinical environment of some firms, employees have lost their feeling of personal value in the over-all effort of the enterprise. How can we develop an environment that will foster a sense of personal worth and esteem? A human resources approach emphasizes the motivation and development of people. It is based on attitudes and practices of key executives; clear workable standards; development of people; and encouragement of innovation. The organizational climate is of critical importance; if it is healthy, the attitudes of the employees within it is healthy. A hostile, irritating, and unstable environment will induce a like response from its employees.