Impact Of E-government Research Articles

Impact of E-Governance on Public Service Efficiency

This study examines the complex relationship between e-governance implementation and public service efficiency across diverse socio-economic contexts. Through a comprehensive review of recent literature, the research investigates how digital technologies reshape government operations and citizen interactions. The analysis reveals that while e-governance generally leads to improvements in service delivery, cost reduction, and increased transparency, these benefits vary significantly based on factors such as technological infrastructure, digital literacy, and specific service domains. The study challenges assumptions about immediate efficiency gains, particularly in developing countries where initial costs may increase due to the need for parallel traditional systems. The research emphasizes the importance of context-specific approaches, continuous evaluation, and addressing digital divide issues for successful e-governance implementation. These findings contribute to a nuanced understanding of e-governance's impact on public service efficiency, offering valuable insights for policymakers and public administrators navigating the digital transformation of government services.

Evaluating The Impact of E-Governance on Public Service Delivery: A Case Study of Bangladesh

This study examines the impact of electronic governance (e-governance) on public service delivery in Bangladesh, focusing on the benefits and challenges of implementing e-governance initiatives. E-governance has enabled citizens to participate in decision-making, improved communication within government agencies, and enhanced transparency and accountability. The Bangladesh government has taken initiatives to enhance public services through ICT, aligning with the "Digital Bangladesh" vision. However, obstacles in implementing e-governance include a lack of infrastructure, skilled manpower, and public awareness. The study recommends addressing these challenges to enhance ICT-induced public service delivery. The study highlights the interrelation between e-governance and good governance, emphasizing the importance of ICT in achieving accountability and transparency in public administration. Overall, the study underscores the need to overcome barriers and leverage e-governance for effective public service delivery and digital transformation in Bangladesh.

Impact of e-government on citizen engagement: the role of government reputation and digital divide

Purpose Citizen engagement (CE) in public policy is increasingly considered to be an important feature of governance worldwide. The aim of this study is to explore the impact of e-government usage (EGU) on citizens’ engagement. In addition, the study investigates the mediating effect of government reputation (GR) and the moderating role of digital divide (DD) in EGU and citizens' engagement relationship. Design/methodology/approach Data were collected from 938 respondents in Vietnam with a random method. This study used the partial least squares – structural equation modeling method to examine hypotheses. Findings The results show that e-government and GR are critical determinants of CE. Furthermore, GR plays a mediating role in the relationship between e-government and CE. The results also show how DD moderates this nexus. Practical implications The findings of this study provide valuable evidence and implications. Public officials must improve the GR and administrative capacity as the determination for the CE. Moreover, the government should continually carry out policies to reduce the DD. Originality/value By investigating the mediating and moderating effects of GR and DD, this study has significantly contributed to advancing the body knowledge of e-government.

The contingent role of state capacity on the impact of e-government on environmental sustainability in developing countries

E-government is a prominent approach in environmental sustainability as it brings various arrangements that allow for the mitigation of greenhouse gas emissions. The article explores two main objectives. Firstly, the direct impact of e-government on ecological sustainability and secondly, whether e-government enhances environmental sustainability indirectly by improving state capacity. By understanding this nexus, we believe that states in LDCs will seek to explore the maximum potential benefits of ICTs in government operations to establish a more responsive, open, and people-oriented government. The paper utilizes a balanced macro-panel sample of 45 United Nations classified least developed countries from 2003 to 2022. To ensure the reliability of empirical findings, three econometric methods—system generalized methods of moments (GMM), instrumental variable GMM (IV-GMM), and bootstrap ordinary least squares (BOLS) are employed. The results of the entire sample model reveal several key findings. These findings are that e-government development has a direct and positive impact on environmental sustainability, secondly state capacity negatively influences ecological sustainability, and lastly e-government development indirectly affects environmental sustainability by enhancing state capacity. Additionally, intriguing sub-sample findings for least developed countries in Africa and Asia are observed, with notable lessons from the latter, where environmental performance is improving at the expense of a high volume of carbon emissions. However, these overall findings underscore the importance of considering how governments can address environmental sustainability requirements by managing e-government programs and enacting responsible ICT-enabled transformations.

The impact of e-governance on shortening the public service delivery terms

The impact issue and development of e-governance on shortening the terms of public service provision is urgent for ensuring the efficiency of government agencies. The public service delivery terms affect the effectiveness of the state's public policy and is directly related to citizen engagement in digital e-governance. The article aims to determine the effectiveness of e-governance and calculate the relationship with the terms of public service delivery by using correlation analysis. The article analyses the impact of e-governance on reducing the public service delivery terms among a sample of developed countries that have the highest level of digital public administration. The research employed a correlation analysis method between the E-government Development Index and the average term of providing various public services in the ten most developed countries in the field of e-government. The main principles of the formation and development of e-governance are described, and the efficiency of which, according to the E-Government Development Index (EGDI), is 0.95 and 0.97 in developed countries. The main empirical aspects of the proportionality between e-governance and a 25% reduction in public service delivery terms were studied, which is a positive result. The obtained results were interpreted, where a correlation analysis was performed with a resulting inclination of 2.03, which indicates a close relationship between electronic services and the citizen engagement. Further prospects for the development of e-governance are outlined with the aim of reducing bureaucratic processes and potential opportunities to shorten public service delivery terms through the use of digital technologies.

The role of natural resources rents and e-government in achieving sustainable development in the European Union

The EU transition to green economy and digital transformation plays a crucial role in achieving sustainable development with direct interest in allocating the necessary financial resources. In this framework, the aim of this paper is to evaluate the impact of e-government and natural resources rents on financial and human development as proxies for sustainable development. The analysis conducted for the period 2008–2022 revealed the role of economic growth and e-government in supporting the sustainable development in the EU. However, natural resources rent negatively impacted human development and only coal rents enhanced financial development in the old EU member states. The results could support the new EU policies to achieve sustainable development by an efficient use of natural resources and by implementing digitalization for public services.

E-governance and integration in the European union

The research here presented aims to analyze the global impact of e-governance in the European Union. It focuses on the long-term development of the European Union following the spillover effect described by Neofunctionalism integration theory. Therefore, it explores the potential of e-government fostering the European integration to a new level thanks to the new digital possibilities. New information and communication technologies can make a significant contribution to the achievement of good governance goals. This EU “e-governance” can make public management more efficient and more effective and attract the loyalty of the participants to the European project. This research outlines the main contributions of e-governance in Europe: improving government processes (e-administration); connecting citizens (e-citizens and e-services); and building external interactions (e-society). Case studies are used to show that e-governance is a current, not just future, reality for developing countries and the European Union. E-governance requires a concrete roadmap for its development and this chapter focuses on the main steps required to implement an effective e-governance within the European Union.

The paradox of progress: Unraveling the complex impact of e-government and business ease on economic growth in the Arab world

This research examines how the ease of doing business (EDB) and electronic government (EGOV) collectively influence economic growth in Arab countries. By applying a fixed effects model to panel data from 2004 to 2022, the study encompasses multiple Arab nations to ensure comprehensive and reliable outcomes. The analysis reveals that the combined effect of EDB and EGOV (EGOVEDB) negatively impacts economic growth, where a one percentage point increase in EGOVEDB corresponds to a 3.52 percentage point decrease in GDP. Additionally, the human development index (HDI) shows a minor negative correlation with economic growth, while foreign direct investment (FDI) shows a slight positive relationship with GDP, indicating a limited effect. These findings suggest that instead of solely focusing on implementing e-government initiatives, we should place greater emphasis on attracting investments, enhancing e-government processes (including infrastructure and regulatory frameworks), and improving HDI to promote economic growth in the Arab world.

E-government impact on the grey digital divide

E-government impact on the grey digital divide

Examining the impact of e-governance on organizational strategy execution in the Jordanian ICT industry

Businesses continue to navigate the challenges posed by the swift advancements in technology, especially in light of the rapidly speeding digital transformation and the ever-deeper integration of technology into governance practices. This shifting worldview could substantially change how strategic plans are actualized, compelling companies to retune for emerging tech models and management frameworks to stay competitive and fruitful. The purpose of this study is to examine the impact of e-governance on facilitating the execution of organizational strategy within information and communication technology companies based in Jordan. Data were gathered through electronic questionnaires from 204 employees of Jordanian information and communication technology companies and analyzed using the SPSS program to test the hypotheses. Overall, based on correlation coefficients and regression analyses, the paper finds a significant effect of e-governance on strategy execution. To be more precise, e-participation, e-transparency, and e-accountability account for 23.4% of the variance in strategy execution. However, variations in the concept of e-participation account for 40%, e-transparency – 22%, and e-accountability – 23%. The findings recommend that ICT companies enhance their strategic governance practices when executing organizational strategies. This study contributes to understanding how e-governance can facilitate effective organizational strategy execution in the ICT sector in Jordan. Acknowledgment The authors are grateful to Middle East University, Amman, Jordan, for the financial support to cover this article’s publishing fee.

A Qualitative Study on the Influencing Factors of E-Government Adoption to Improve Public Trust in Local Government: Case Study of Rokan Hulu Municipality

Amidst global public trust challenges, e-government emerges as a promising solution to bolster trust. In Indonesia, rural areas face obstacles hindering effective e-government implementation. This paper explores Rokan Hulu Municipality's initiatives, aiming to understand e-government's impact on public trust at the rural/district level, bridging critical knowledge gaps. This study employs a qualitative approach to investigate the factors influencing e-government adoption. Primary data is gathered through interviews with key stakeholders, supplemented by secondary data from organizational documents. Employing open and axial coding, this study organizes findings to the Technology-Organization-Environment framework. Within the technological dimension, obstacles such as infrastructure; integration and interoperability; data security and confidentiality; and service providers, third parties, or vendors emerge as significant barriers. In the organization dimension, culture, organizational capability, budget constraints, human resource quality, perceptions, bureaucracy, and strategy become challenges, with organizational capability and strategy showing mixed impacts due to incomplete initiatives and limited inter-agency coordination. In environment dimension, digital divide, regulatory availability, and public participation become inhibiting factors, while political intervention becomes the driving factor.

Digital public services: Catalysts for healthcare efficiency

Healthcare systems pose a continuous concern and challenge for countries worldwide. Effective governance plays a pivotal role in managing these systems, ensuring the well-being of current and future generations. In this context, digital transformation emerges as a key catalyst for change. E-government, with its potential to foster integrated policies and public services, holds the promise of driving healthcare transformation and improving healthcare delivery efficiency. This study aims to comprehensively analyze the impact of e-government on healthcare transformation within the context of 27 European Union (EU) countries over the period from 2011 to 2022. Leveraging a Tobit model, the results showed that the development of e-government is a positive determinant for a country's ability to achieve transformative changes in its healthcare system. The findings of this study underscore the pivotal role of digital public services in reshaping healthcare systems and advancing the delivery of healthcare services. As nations strive to meet the evolving needs of their populations and enhance the sustainability of healthcare, e-government emerges as a powerful enabler of change. This research contributes to the growing body of evidence supporting the integration of e-government in healthcare systems, promoting the efficient, effective, and equitable delivery of healthcare services. It provides valuable insights for policymakers and stakeholders, emphasizing the importance of prioritizing digital transformation to drive healthcare improvements, ultimately benefiting both present and future generations.

An Empirical Analysis of an E-government System for Economic Growth in ECOWAS Countries

In many ECOWAS countries, the decision-making process for public service delivery has long remained shrouded in secrecy, rendering the general public largely uninformed. Integrating information and communication technology (ICT) into public service delivery seeks to break these barriers. This study, therefore, investigates the impact of e-governance on economic growth among ECOWAS countries, with the specific objectives of examining the effect of four components of e-governance as well as other postulated determinants on economic growth. By employing annual data across 16 ECOWAS countries spanning from 2003 to 2021, using system generalised method of moment (SGMM) and panel-corrected standard error (PCSE) techniques. The results from the PCSE and SGMM estimations show that e-governance positively influences economic growth among ECOWAS countries both in the long- and short-run. Furthermore, the study identifies the significant influence of various control variables on economic growth, persisting in both short and long-run analyses, except for the labour force variable in the short run. This underlines the intrinsic correlation between e-governance and economic growth. Consequently, it becomes imperative for stakeholders within the sub-region to meticulously link investments in e-governance with measurable economic growth outcomes. By doing so, these investments can substantiate expansive initiatives in public service delivery, while simultaneously bridging the historical gap of opacity that has separated citizens from effective government management.

The Impact of E-Government on the New Generation Productive Capacities: Evidence from Cross-Country Data

The New Generation Productive Capacity Index (PCI) and the E-Government Development Index (EGDI) are increasingly used in various economies. Therefore, can e-government contribute to the continuous development of the new generation of productive capacity? Focusing on this important issue, this paper systematically examines the mechanism of the impact of e-government on the new generation of productive capacity and tests it using relevant data from major global economies. Firstly, this paper conducts regression analysis using the panel fixed-effects model, and the results show that e-government has a positive facilitating effect on the new generation of productive capacity. Secondly, the development of e-government will directly reduce the time, procedural, and monetary costs for enterprises and individuals to obtain government services, thereby promoting the development of production capacity. Finally, the specific changes in the structure of social expenditures are that government education expenditures and general expenditures will increase, but total government expenditures and household expenditures will not be affected by the construction of e-government. The research contribution of this paper is mainly reflected in the following three aspects: first, in terms of research perspectives, this paper extends the research on e-government’s ability to improve the efficiency of governments and organizations in handling affairs and its impact on the productive capacity of a society. Second, it contributes to the theory on the topic of e-government. This paper proposes a general equilibrium model to reveal the impact of e-government construction on a government and the public, and to more comprehensively reveal the impact mechanism of e-government construction in the whole economy. Third, this paper contributes empirical evidence. This paper utilizes the data of the major economies around the world to reveal the mutual influence between the construction of e-government and the new generation of productive capacity, and then effectively proves the specific impact of e-government on governments, enterprises, and individuals through the test of cost mechanism and financial mechanism. Different from the existing literature, this paper focuses on the impact of e-government on the new generation of productive capacity, revealing that e-government construction does not increase the financial burden on governments but reduces the burden on firms and individuals, thus providing new insights into the productivity effects of e-government development.

E-government impact on developing smart cities initiative in Saudi Arabia: Opportunities & challenges

Information and communication technologies (ICT) have a recent impact on governance and public administration. Electronic government (e-government) services were created to streamline administrative processes and enhance citizen engagement on the one hand, and to build new governance models that would empower individuals, involve them in the decision-making process, and increase transparency on the other. Many individuals are doubtful about smart city projects because of the security issues that arise in such environments. In essence, internet of things gadgets are security flaws. Concerns about the proliferation of IoT sensors and the tighter coupling of infrastructure silos in cities are well-founded. The major objective of the study is to identify the influencing factors of smart cities on e-government in Saudi Arabia. Additionally, this research explores the definition of e-government, and its supporting technologies like smart cities, IoT, big data, cloud computing and other digital government platforms. After exploring the detailed definitions, the study identifies the challenging scenarios of e-government in Saudi Arabia, and discusses the different opportunities. This study also concentrates on the good practices to be followed to overcome the challenges. Furthermore, this study can be used in future research for solving real time challenges of e-government.

E-Governance for Smart Bangladesh: Prospects for Implementing the Vision in Public Administration

Despite facing challenges like urbanization and climate change, Bangladesh is thriving with a 7.3% annual economic growth rate. The government is advocating for a "Smart Bangladesh" to address resource and infrastructure management issues and foster sustainable development. The main goals include 5G internet, 100% smartphone adoption, 100% speed internet access, and cashless transactions. E-governance, leveraging ICT, plays a vital role in promoting efficiency, technical innovation, and citizen-focused services. This research aims to assess citizen engagement in e-governance and evaluate the implementation of strategies to achieve smart governance objectives. The research on e-governance for Smart Bangladesh focuses on the importance of user experience, awareness, technological integration, and community engagement. It highlights the potential impact of e-governance on citizen-government interactions. However, challenges like technical issues and rural-urban disparities feature the complexity of implementing comprehensive solutions. The research recommendations include enhancing user interfaces, increasing awareness, tailoring services to local needs, integrating innovative technologies, and promoting data-driven decision-making. These strategies contribute to a Smart Bangladesh with efficient, transparent, and citizen-centric governance.

Examining the global influence of e-governance on corruption: a panel data analysis

This study analyzes the impact of e-governance on corruption using a panel dataset comprising 110 countries over the period from 2003 to 2021. The specific focus of the research is on the relationship between the E-government Development Index (EGDI) and its four components, namely the Online Service Index (OSI), Human Capital Index (HCI), Telecommunication Infrastructure Index (TII), and E-Participation Index (EPI), and their effects on the Corruption Perceptions Index (CPI). To examine these relationships, the empirical analysis employs a fixed effect model, which is a suitable statistical approach for panel data analysis. The findings of the study reveal significant negative associations between the EGDI, OSI, HCI, and TII with corruption levels across countries worldwide. This implies that higher levels of e-government development, online service provision, human capital, and telecommunication infrastructure are associated with lower corruption perceptions. However, the EPI does not demonstrate a statistically significant relationship with the CPI. Based on these results, the paper provides recommendations for governments to prioritize two key areas. Firstly, governments should invest in the development of e-government infrastructure to enhance transparency, accountability, and efficiency in public administration, thereby reducing corruption. Secondly, initiatives aimed at enhancing public awareness and understanding of e-governance should be prioritized, as they contribute to increased citizen engagement and participation, which can ultimately lead to improved governance practices and reduced corruption levels.

Evaluating E-Government Development among Africa Union Member States: An Analysis of the Impact of E-Government on Public Administration and Governance in Ghana

The adoption of e-government promises efficiency in the delivery of government services to citizens across various sectors of the economy. Due to this, most Global North countries have advanced in the deployment of e-government for improving public-service delivery. Unfortunately, most African countries, including Ghana, are still lagging in e-government development. This study examined e-government development across African Union member states. It explored the role of e-government in the reform of public administration and governance, focusing on Ghana as a case study. Using a mixed-method approach, the study analyzed secondary data of key e-government indicators using the TOPSIS method. This helped underscore the transformative impact on public administration and governance by using primary data via interviews. The results show advanced progress in some African countries, including Ghana, due to aligned digital strategies with national policies. Also, technology integration is evident in Ghana’s public sector and is reshaping public administration and governance. The study recommends that to achieve the long-term sustainability of these advancements, interagency collaboration and data-sharing mechanisms between the public and private sectors should be strengthened, while all forms of silos should be broken to promote the delivery of services. This study enhances public-service delivery by identifying areas needing both improvement and allocation of resources for shaping e-government policy development.

Digital Transformation and Citizen Engagement: Evaluating the Impact of E-Government on Customer Satisfaction in Manshiyat Bani Hasan Municipality

Digital Transformation and Citizen Engagement: Evaluating the Impact of E-Government on Customer Satisfaction in Manshiyat Bani Hasan Municipality

POLICY CAPACITY AND E-GOVERNANCE: ASSESSMENT OF THE E-GOVERNMENT SERVICES OF VALENCIA CITY, BUKIDNON

The rise of electronic governance has become a dominant force shaping the future of government. This study focuses on assessing the policy capacity of e-government services in LGU-Valencia City. It explores the competencies and capabilities of the local government in delivering basic e-government services, identifies strengths and weaknesses in their implementation, and provides recommendations for improvement. The findings highlight the analytical, operational, and political capacity of LGU-Valencia City in terms of e-governance, emphasizing essential competencies such as human resources, data management, policy support, technical expertise, and training. Operational capacity themes include organizational structure, financial and infrastructure resources, technology and information systems, and policy framework. Political capacity themes encompass leadership, citizen participation, stakeholder engagement, transparency, and intergovernmental relations. The study also reveals the presence of government-to-government (G2G) e-services in Valencia City, emphasizing collaborations and partnerships among agencies. Strengths and weaknesses of different e-government types (G2B, G2C, G2E) are identified, along with challenges in citizen acceptance and the positive impact of e-governance on businesses and employee relationships. Overall, the study concludes that LGU- Valencia City demonstrates policy capacity and readiness for digital innovation. The study suggests future researchers adopt a multi- method approach, compare policy capacity across LGUs, engage stakeholders and endusers, and emphasize capacity-building. These recommendations aim to contribute to improving governance and public services by conducting relevant and rigorous studies on policy capacity and e-governance in LGUs.