Immigration Officials Research Articles

IMPLEMENTASI E-GOVERNMENT DALAM PEMANFAATAN APLIKASI MOBILE PASPOR (M-PASPOR) PADA KANTOR IMIGRASI KELAS II TPI TANJUNG UBAN

M-Paspor aims to make passport services more transparent, accountable and fast. However, in the process of its application as a public servant, the socialization provided has not been able to fully reach the community. So people have to come repeatedly to just ask questions related to the use of the application. This study aims to describe the implementation of e-government in the use of m-paspor applications at the Immigration Office Class II TPI Tanjung Uban. The research method used is a qualitative method with a descriptive approach. The theory used from Harvard JFK School of Government, with several indicators including Support, Capacity and Value. The results showed that the implementation of e-government in the use of m-paspor applications has run in accordance with the objectives but has not been optimal in one of the indicators. In the Support indicator, support in the form of SOP’s and m-paspor policies, direct socialization and through social media as well as supporting infrastructure at the Immigration Office Class II TPI Tanjung Uban is quite good. In the Capacity indicator, the availability of financial resources is intended for socialization needs, the information technology infrastructure in the service process looks adequate to facilitate the community, but in the process of implementing the application there are still several obstacles, including frequent application errors, payment codes do not come out, limited quotas and so on, as well as the availability of human resources derived from receiving CPNS selection analysis S1 immigration and has been provided with periodic training by the Directorate General of Immigration. The Value indicator is considered good, because both officers and the public have been able to feel the convenience with the m-paspor application.

“Green peppers, tomatoes, and lemons, disunite!”: Feminist solidarity in times of wars

AbstractThis article focuses on female bodies co‐laboring across the racial lines and academic‐activist divides to explore both the potentials and constraints of feminist solidarity in the hyper‐masculine and ultra‐nationalist normative order of the global war on terror. Anthropological studies have deconstructed phantasmatic narratives of the global war on terror by disclosing its racialized and classed structure. However, what remains understudied is how racialized female bodies are subjected to the biopower and necropower of this war. This ethnography concentrates on the feminist solidarity between Özlem Yasak and Serra Hakyemez, the coauthors of this article, which stretches over 13 years and moves between the colony and the metropole and the Global South and Global North. It examines how a Turkish academic and a Kurdish activist (both lower middle‐class women) forge, cultivate, and repair their comradeship as they move from an immigration office to their family house to neoliberal universities. Based on what we call the Other‐graphy as a new feminist method, this article argues that the global war on terror expands its reach as the humanitarian and neoliberal regimes of power recruit activists and academics to the fantasy of autonomous subjectivity posited against their possible political solidarity.

An Approach to the Performance of Passport Services through Workload and Work Environment: Study at the Wonosobo Immigration Office

This study aims to identify the effect of workload and work environment on the performance of passport issuance services at the Wonosobo Immigration Office. Workload is defined as a series of tasks that must be carried out by a work unit within an organization or by an individual who serves in a position within a certain period of time. Meanwhile, the work environment is defined as a place where a worker completes his duties in accordance with the goals to be achieved. There is a mismatch in the number of human resources in passport services compared to the high level of passport applications. The research method used in this research is quantitative method. Data collection was carried out through observation and distribution of questionnaires. Sampling using total sampling techniques, and data analysis was carried out using a Likert scale. The data analysis technique applied in this study is using multiple linear regression data analysis techniques. The results of data collection show the significance of workload of 0.32 and work environment of 0.21 greater than 0.05, which means that there is an influence of workload and work environment on employee performance in passport services. This study recommends increasing the number of human resources and improving the work environment to improve the performance of passport issuance services.

Indonesian Travel Documents and the ICAO Document 9303: Principles, Security, Technology, and Infrastructure

The issuance, printing, production, and distribution standards of Indonesian travel documents refer to international standards of travel documents and the Regulation of Minister of Law and Human Rights. However, significant issues have risen that the Indonesian passport holders without the bearer’s signature who applied for German visa were rejected by the Embassy of Federal Republic of Germany in Jakarta. Besides, the stolen and lost Indonesian Passport policy is fragmented between the Indonesian National Police, Immigration offices and the Interpol. Using the document analysis and policy evaluation, this paper investigates the issuance standards of Indonesian travel documents under the ICAO Document 9303 about Travel Documents and the policy and management of the stolen and lost Indonesian travel documents. This study shows the Indonesian travel documents have not fully complied with the ICAO Doc 9303 in which the bearer’s signature is a compulsory either in the biodata page or in additional pages. Data of stolen and lost Indonesian Passport have not been recorded in the Interpol Stolen and Lost Travel Documents (SLTD) database. We propose the infrastructure of the security, cooperation, and management of the SLTD, and all Indonesian travel documents must be redesigned and equipped with the chip features.

REDESAIN KANTOR IMIGRASI KELAS I TPI SAMARINDA PENEKANAN PADA ORGANISASI RUANG DAN GAYA ARSITEKTUR NEO VERNAKULAR

The Class I Immigration Office of TPI Samarinda is one of the technical implementation units of the regional office of the Ministry of Law and Human Rights of East Kalimantan. It has the duty to carry out some of the main tasks and functions of the Ministry of Law and Human Rights, namely providing travel documents and residence permits for both Indonesian citizens and foreigners, particularly in the areas of Samarinda city, Bontang, Kutai district, and Mahakam Ulu. As a public service office, the Immigration Office faces several challenges, including poorly planned spatial organization, lack of adequate photo studios, separate service areas, and unplanned space additions, all of which hinder the primary activities and functions within the office. The redesign of the Class I Immigration Office of TPI Samarinda emphasizes spatial organization and incorporates the architectural style of Neo Vernacular Dayak Kenyah. This emphasis aims to facilitate both visitors and employees in carrying out activities within the office through the application of a grid spatial organization. The application of the Neo Vernacular Dayak Kenyah architectural style includes the form, facade, and building ornaments.

Implementation Dynamics of Passport Service Policy for Dual Nationality Child Subjects in Indonesia

Abstract 
 This article is a study of the implementation of passport service policies for children with dual citizenship in Indonesia. The implementation of this policy is the implementation of Permenkumham Number 18 of 2022, one of the points of which regulates the application of passport validity periods for children with dual citizenship. Regulations regarding the validity period of passports for children with dual citizenship are a form of policy that is in direct contact with Government Regulation Number 21 of 2022, although in its application to passport services at the Immigration Office, sometimes there is still no continuity between the two regulations. This then results in an analysis of the implementation of the passport service policy for children with dual citizenship which boils down to 3 decisions, namely first, namely providing a passport with a validity period up to the age limit for choosing the nationality of the passport applicant, postponing the passport application until the passport applicant completes the process of filing his/her citizenship selection, or refusing passport application because the passport applicant cannot complete the documents verifying the validity of his or her citizenship status by the previously determined time limit. The analysis used in this research uses Public Policy theory with the concept of Open Government and Public Policy Implementation in government institutions in Indonesia. It is hoped that this research will be able to provide an overview of the implementation of passport services for children with dual citizenship and provide the best solution for implementing this policy in the future.

Innovation of Jempol HAM Services (Human Rights Based Football Pick Up) in Making Passports at the TPI Pekanbaru Class I Immigration Office

Public service providers are always required to innovate in improving the quality of public services, therefore the TPI Pekanbaru Class I Immigration Office has created a Jempol HAM Service Innovation (Human Rights-based pick-up and drop-off) for people who want to make a passport and cannot come directly to the office TPI Pekanbaru Class I Immigration. This research aims to determine the Innovation of Thumb Human Rights Services in Making Passports at the TPI Pekanbaru Class 1 Immigration Office and the purpose of the Thumb Human Rights Service Innovation is aimed primarily at vulnerable groups such as emergency, disabled and elderly over 65 years who cannot come directly to the TPI Class I Immigration office In Pekanbaru, the Jempol HAM service innovation emerged. The concept used is the concept of innovation according to Widodo, namely that innovation must be sustainable, have a positive impact on society and be able to provide solutions to problems. The type of research used is qualitative with a phenomenological approach. The results of this research are that innovation has gone as well as possible and the public hopes that this innovation will continue in the future, but problems are still found such as a lack of human resources because there are no special staff in the field of human rights issues and a lack of supporting facilities in carrying out human rights innovations. and lack of coordination with the hospital to implement these thumb human rights services.

Empathic Nuances of Machine-Mediated Asylum-Seeker Narratives

Abstract The use of artificial human-like agents within the legal context of immigration is still a largely understudied topic. We employed a computer- generated asylum seeker with a narrative interpolated by ChatGPT4 to examine whether “uncanniness” in machine-mediation affected empathic decision-making. In an online study, 466 participants were instructed on the United Nations’ legal standard for granting asylum. They were then asked to simulate the role of an immigration officer by deciding whether an asylum narrative, conveyed either by written text or spoken by a computer- generated asylum seeker, met the standard. Results show that regardless of the narrative's mode of delivery, the same facts overwhelmingly led to the granting of asylum. Our findings encourage new applications of machine-mediated approaches to the promotion of social justice initiatives.

The Quality of Service in Processing Passports of Indonesian Citizens at the Immigration Office Class I TPI Denpasar

This study aims to determine the quality of service as well as the supporting and inhibiting factors in passport processing at the Immigration Office Class I TPI Denpasar. Service quality is a dynamic perspective that becomes a public problem of trust and confidence in public service providers. The number of informants in this study were 11 people. This type of research uses descriptive qualitative. Data collection techniques using observation, interview, and documentation methods. The results showed that it has not been achieved optimally seen through the Reliability aspect where when there is a system or network disruption that causes the service process to be inefficient, while the service officer is not reliable and depends on one officer, so that the handling of the problem is gradually over a long period of time, seen from other aspects such as Tangible, Responsiveness, Assurance and Attention (Empathy) has been achieved optimally. At the Immigration Office Class I TPI Denpsar, the supporting factor in service quality is infrastructure facilities, while the inhibiting factor in achieving excellent service is the lack of public awareness.

The Influence of Compensation and Commitment on Employee Performance at the Immigration Office Class I TPI Jambi

The purpose of this study is to describe and investigate employee compensation and performance initiatives in Immigrant Class I Jambi. The analysis methods used here are quantitative analysis methods, observation, questionnaire, and documentation data collection techniques. In this study, the total population and sample of employees at Jambi Immigration Office was 81 people. This study uses a saturation sampling technique. The data analysis techniques used in this study included descriptive range analysis and multiple linear analysis using SPSS 21 software, and the results of the statistical analysis showed that compensation (X1) has a positive significance on employee performance. It shows that it has a significant impact. Personal commitment (X2) has a positive and significant impact on employee performance. At the same time, rewards and engagement have a positive impact on employee performance. Therefore, the results of this study show that improving employee performance is closely linked to rewards (direct and indirect rewards) and commitment, especially the highly compensated work itself (affective commitment, continuance commitment, normative commitment). We can conclude that they are related. It becomes easier to improve employee performance.

Seismic Risk Analysis of Government Buildings in the City of Tembilahan using FEMA P-58

Research in estimating losses and harm experienced by structures in the high seismic zone had been conducted in previous studies. Yet there is limited study carried out in low-moderate seismic areas. Therefore, an accurate method for calculating losses incurred due to earthquake events is needed in assessing the performance of building structures. This study aims to analyze the seismic risk of government buildings in Indragiri Hilir Regency Riau Province according to FEMA P-58. Seismic risk analysis was carried out on four reinforced concrete buildings. The four buildings reviewed in this study were categorized as low-rise buildings (Immigration Office) and medium-rise buildings (Regent's Office, Puri Husada Hospital, and Rusunawa). The buildings’ location according to SNI 1726-2019 was categorized as soft soil class. The results showed that the Immigration Office, Regent's Office, Puri Husada Hospital and Rusunawa were in a safe state. This is drawn by the value of the collapse probability in the current search condition, which is lower than the value of the collapse probability in the upper bound condition. Regent's Office and Rusunawa were the most vulnerable buildings where the value of the mean loss probability was the highest, namely 23.2%.

Analysis of User Satisfaction of the M-Passport Application Service Using the Technology Acceptance Model (TAM) at TPI Class II Singkawang Immigration Office

Analysis of User Satisfaction of the M-Passport Application Service Using the Technology Acceptance Model (TAM) at TPI Class II Singkawang Immigration Office

Prinsip Non-Refoulement Penanganan Pengungsi dan Relevansinya dalam Perspektif Kebijakan Selektif Keimigrasian

Immigration is a matter of the movement of people into and out of Indonesian territory which is motivated by several factors such as socio-cultural, political and economic which are the reasons why foreigners migrate. The Immigration Office is under the Directorate General of Immigration and is the responsibility of the Ministry of Law and Human Rights and has the authority to regulate the presence and activities of foreigners while they are in Indonesian territory. Immigration adheres to a selective policy system, which means that only useful and useful foreigners are allowed to enter Indonesian territory and do not disturb the country's sovereignty. International law applies the principle of non-refoulement, namely prohibiting the expulsion or refusal of foreigners to return to their country of origin for certain reasons. This principle aims to protect the human rights of refugees. National interests are not linear with international legal interests. Therefore, refugees cannot be separated from Immigration's responsibility in carrying out supervision and providing enforcement of immigration law. This research uses a normative-empirical research method which refers to the provisions in primary and secondary legal studies. Researchers collect related data from legal principles, legal conceptions, views, legal doctrines, statutory regulations and the legal system as the main focus.

Dinamika Pengawasan Keimigrasian Terhadap Pencari Suaka dan Pengungsi Mandiri di Indonesia

This study is intended to discuss the phenomenon of asylum seekers and independent refugees, the basis of legal instruments and immigration supervision mechanisms as a form of intervention from the sovereignty of the Indonesian state. The research method used in this study is an empirical normative method to examine legal norms regarding immigration supervision by looking at social problems in the field, namely asylum seekers and independent refugees. Indonesia as a transit country must face the phenomenon of asylum seekers and independent refugees scattered in various parts of Indonesia. To make ends meet, asylum seekers and independent refugees often carry out various activities that are against positive laws in Indonesia. Therefore, Presidential Regulation Number 125 of 2016 concerning the Handling of Refugees From Abroad regulates preventive steps for this problem, namely the implementation of immigration supervision, especially for asylum seekers and refugees who are outside temporary shelters. However, this PPLN Presidential Regulation has not coordinated the immigration supervision function as a whole because it does not regulate the implementation of the field supervision function. In carrying out the Immigration supervision function, immigration officers need to coordinate between ministries, relevant agencies as well as IOM and UNHCR, although these two organizations are less cooperative and transparent in providing information or data on asylum seekers and independent refugees. However, immigration control is also helped by the Jesuit Refugee Service (JRS).

Analisis Kriminologi Kasus Kristen Gray: Pelanggaran Peraturan Pandemi dan Penyalahgunaan Izin Tinggal Keimigrasian di Indonesia

This journal tries to discuss the Kristen Gray case from the perspective of a criminological approach. Criminology is a scientific discipline that is used to understand and overcome crimes that occur in society by studying the origins, causes and impacts of criminal behavior as well as the justice system for these criminal acts. Kristen Gray is a foreign citizen who comes from the United States, she became controversial because of statements on her personal social media which promoted and invited other foreign nationals to follow her, where she lives in Bali cheaply but can feel luxury in the midst of the COVID-19 Pandemic crisis and stating that Indonesia is a country that is friendly to the LGBT community or people, meanwhile in Indonesia itself, this issue is still very taboo. After being checked by immigration officers, it was discovered that he was also working in Indonesia, namely selling electronic books and opening a consulting service on how to enter Indonesia in the midst of the COVID-19 pandemic illegally, at which time human movement was strictly restricted to reduce the spread of this virus. Based on this, he and his LGBT partner were finally deported from Indonesia for allegedly violating Article 75 paragraph (1) of Law no. 6 of 2011 concerning Immigration, which in essence he is suspected of not complying with the laws currently in force in Indonesia and disrupting public notifications. The case of Kristen Gray was studied using theories in criminology, namely Opportunity Theory, Hedonistic Psychology Theory, and Differential Association Theory. Differential Association Theory is used as the reason why Kristen Gray's case must be immediately handled by local immigration authorities.

Communication and Coordination Strengthening The Synergy of Cross-Border Traffic of Foreigners at The Entikong Border, West Kalimantan

The cross-border traffic of foreigners in Entikong increased when the land border between Indonesia and Malaysia was opened in April 2022. The surge in activity has forced local governments to work together to ensure that monitoring runs well. The geographical condition of Entikong, which is dominated by forests and local plantations, also allows for the movement of foreigners outside official routes. Therefore, cooperation between government agencies and security forces is needed. Immigration then became one of the agencies that played an important role in supervising foreign nationals (WNA). This agency has a special board that monitors and analyzes every foreigner who enters Indonesian territory. Through a qualitative descriptive approach and data collection techniques from interviews, this research aims to observe the synergy and work system between Entikong regional government agencies carrying out supervision. The research is divided into three discussions, namely monitoring the cross-border traffic of foreigners based on Immigration Law at the Entikong border, control and supervision of foreigners by the PORA Team (Foreigner Surveillance Team) of Entikong Immigration Office, and synergy in monitoring the cross-border traffic of foreigners in the EntikongPLBN work environment. The final results of the research show that the PORA Team of Immigration Office Class II Entikong is trying to strengthen the synergy between its members so that coordination in conveying information can run smoothly and cases of violations will decrease. However, increased intensity is needed in monitoring cross-border traffic of foreigners in joint operations.

Penerapan selective policy oleh kantor imigrasi kelas I TPI Denpasar

The TPI Denpasar Class I Immigration Office is under the Directorate General of Immigration of the Ministry of Law and Human Rights. The TPI Denpasar Class I Immigration Office applies selection laws to ensure the integrity of prospective Indonesian Migrant Workers (PMI) who have non-procedural status when applying for a passport. This office is responsible for immigration functions, from issuing passports to law enforcement against foreign citizens (WNA) and Indonesian citizens (WNI). The purpose of this selective policy is to ensure that every PMI candidate who plans to work abroad meets all applicable requirements and conditions and is not involved in any legal violations that could endanger them in their intended workplace. This research was conducted qualitatively, using a descriptive approach. The research results show that the TPI Denpasar Class I Immigration Office has carried out immigration supervision in accordance with the law and legal provisions to prevent non-procedural PMI. Supervisory measures involve refusing to issue passports to PMI candidates suspected of working non-procedurally. In carrying out supervision in the field, immigration officers still face obstacles such as passport applicants providing incorrect information, manipulating data, and falsifying letters of recommendation for work.

Analisis Kesuksesan Aplikasi M-Paspor di Kota Batam dengan Menggunakan Model Delone dan Mclean

M-Paspor is a new version of the APAPO application launched at the end of 2021. Since the launch of the M-Paspor application, Indonesian citizens have been directed to submit passport queue applications through the M-Paspor. Batam City is a city that is on international shipping routes and borders directly with Singapore and Malaysia. With these advantages, many Indonesian citizens travel through the City of Batam, causing passport applications in the City of Batam to increase. This research aims to analyze the success of the M-Passport application in the City of Batam using the DeLone and McLean model. The method used in this research is a mixed method of qualitative and quantitative, with 30 qualitative data and 500 quantitative data collected. This research utilizes SPSS and AMOS technology to test validity, reliability, SEM, descriptive statistics, and R Square. The results obtained from this research show that all dependent variables have a positive effect on the independent variables with R Square values obtained as much as 61.3%, 58.9%, and 61.9%. By conducting this research, it is hoped that it can help M-Paspor application developers and the TPI Batam Class I Immigration Office to pay more attention to the quality of information, systems, and services from M-Paspor to improve increase public user satisfaction in public services.

Evaluasi Sistem Informasi Layanan Antrian Paspor Online Menggunakan Framework Information Technology Infrastructure Library V3

Palembang Class 1 Immigration Office is a service provider agency in the immigration sector that has the authority to arrange passports or Travel Letters of the Republic of Indonesia (SPRI). In meeting the needs of the community in passport processing, Palembang Class 1 Immigration Office has implemented an Online Passport Queuing Service System. Until now, the system still experiences problems such as errors in the system, exhausted quotas, inappropriate applicant NIK, slow access to the system, and system handling that always involves the Immigration Head Office. Therefore, an evaluation of the online passport queue service information system is needed which can be used as a benchmark for the sustainability of the system. The framework used is the Information Technology Infrastructure Library (ITIL) V3 framework with the domain of Service Operation and Continual Service Improvement. This research was conducted by distributing questionnaires, interviews and observations to obtain maturity level scores. The results of the maturity level calculation in the Service Operation (SO) domain show that the average value of maturity level in the SO domain is 3.49 or is at level 3 (Define Process) and for the Continual Service Improvement (CSI) domain is 3.47 or is at level 3 (Define Process). From the evaluation results of the Online Passport Queuing Service System based on the maturity level calculation, several recommendations for the Service Operation (SO) and Continual Service Improvement (CSI) domains can be taken into consideration in improving service operations and improving the Online Passport Queuing Service System on an ongoing basis.

The impact of e-leadership, e-work environment and e-job satisfaction on employee commitment at the immigration organization

This research aims to analyze the influence of e-leadership behavior on employee commitment at the immigration office, the influence of the e-Work Environment on employee commitment at the immigration office, and the influence of e-Job satisfaction on employee commitment at the immigration office. The research method used in this research is associative research. Associative research is research that aims to determine the relationship between two or more variables. In this way we can build a theory that functions to predict and control a phenomenon. The population in this study were all immigration office employees. In this research, an analysis model is used, namely Structural Equation Modeling (SEM). The respondents for this research were 678 immigration office employees who were determined using a simple random sampling method. Research data was obtained by distributing online questionnaires via social media. The instrument used in this research uses a Likert scale 7 scale. The data analysis stage of this research is testing the outer model and inner model. The outer model test consists of convergent validity, discriminant validity and composite reliability and the inner model test, namely hypothesis testing or significance testing. The results of data analysis show that e-leadership behavior has a positive and significant relationship to employee commitment at the immigration office, the e-Work Environment has a positive and significant relationship to employee commitment, and e-Job satisfaction has a positive and significant relationship to employee commitment at the immigration office.