Identification Of Key Performance Indicators Research Articles

BIM implementation throughout the UK construction project lifecycle: An analysis

Substantial impacts through BIM implementation may be achieved throughout all stages of the construction process. The paper measures BIM use throughout the project lifecycle, confirming BIM is most often used in the early stages with progressively less use in the latter stages. This research demonstrates via 92 responses from a sample of BIM users that collaboration aspects produce the highest positive impact. The process aspects are more important than the software technology. BIM necessitates investment in software and training however, smaller practices can afford it. Stakeholder financial benefits are ranked concluding that clients benefit most financially from BIM followed by Facilities Managers. Despite this, over 70% do not provide a 3D model and Cobie dataset at the conclusion of a project. Identification of Key Performance Indicators currently being used for BIM is provided and findings indicate a lack of industry expertise and training providing an opportunity for education providers.

Identification of key performance indicators for on-farm animal welfare incidents: possible tools for early warning and prevention

BackgroundThe objective of this study was to describe aspects of case study herds investigated by the Department of Agriculture, Fisheries and Food (DAFF) in which animal welfare incidents occurred and to identify key performance indicators (KPIs) that can be monitored to enhance the Early Warning System (EWS). Despite an EWS being in place for a number of years, animal welfare incidents continue to occur. Questionnaires regarding welfare incidents were sent to Superintending Veterinary Inspectors (SVIs), resulting in 18 herds being chosen as case study herds, 12 of which had a clearly defined welfare incident date. For each study herd, data on six potential KPIs were extracted from DAFF databases. The KPIs for those herds with a clearly defined welfare incident date were studied for a consecutive four year window, with the fourth year being the 'incident year', when the welfare incident was disclosed. For study herds without a clearly defined welfare incident date, the KPIs were determined on a yearly basis between 2001 and 2009.ResultsWe found that the late registration of calves, the use of on-farm burial as a method of carcase disposal, an increasing number of moves to knackeries over time and records of animals moved to 'herd unknown' were notable on the case farms.ConclusionFour KPIs were prominent on the case study farms and warrant further investigation in control herds to determine their potential to provide a framework for refining current systems of early warning and prevention.

Identification of Key Performance Indicators for Measuring the Performance of Value Management Studies in Construction

Value management (VM) is widely regarded as a useful tool for management to meet the challenges, such as limited resources and tight schedules arising in the construction industry. A rigorous measurement on the performance of VM studies is likely to improve the implementation of the VM methodology and enhance the confidence of clients about their investment in VM. The identification of key performance indicators (KPIs) is an essential first step in developing a proper performance measurement framework. This paper aims to identify the KPIs for measuring the performance of VM studies in construction. Delegates of international VM conferences hosted by SAVE International and Hong Kong Institute of Value Management during the period 2005 to 2007 were used as the target group for a questionnaire survey. The survey results identified 18 KPIs out of 47 potential performance indicators. They are divided into three groups: predicting indicators, process-related indicators, and outcome-related indicators, according...

Systems approach and performance measurement by social enterprises

PurposeThis paper intends to ascertain a general guideline for performance measurement and management by social enterprises, combining public and private tasks.Design/methodology/approachThe conceptual systems approach is used as a framework. Maintenance service delivery by Dutch housing associations is used as a case study to show how the conceptual systems approach to performance measurement can be helpful to address the managerial problems of social enterprises, the actors involved and the possible consequences of new policies and interventions.FindingsThe system approach to performance measurement has the tools to bring transparency to the aims and means of the various participants in the production process of social enterprises having complex aims and tasks both in the market and in the public domain. The identification of key performance indicators, as well as the input, throughput, output and outcome indicators, ensures the effectiveness and efficiency of the internal business process and also covers the accountability to external stakeholders.Research limitations/implicationsThe conceptual systems approach to performance measurement was tested by Dutch housing associations. Researchers are encouraged to test the conceptual systems approach to performance measurement in other social enterprises.Practical implicationsThe complexity of the public housing sector and generally social enterprises needs transparent performance measurement. This complexity – due to dynamics in the surroundings – also causes measurement problems. When deciding on performance indicators it is essential to gain a clear idea of the manageable and unmanageable dynamics and to adjust the performance measurement system accordingly.Originality/valueThe importance of performance measurement by social enterprises is growing. The paper shows how the conceptual systems approach can still be very helpful to identify performance indicators combining tasks in the market and public domain.

Six Sigma in banking services: a case study based approach

Six Sigma is not merely a quality initiative; it is a business initiative. The use of Six Sigma methodology is more valuable in financial institutions now than it has ever been and companies are now reaping true savings and revenue growth. It follows the Define-Measure-Analyse-Improve-Control (DMAIC) approach to problem solving and to identify the areas for improvement. Either the voice of the customer or voice of business acts as a source for identification of major improvement areas. This paper presents an extensive review on Six Sigma, and application of Six Sigma in banking services. The wider applicability of Six Sigma depends on identification of key performance indicators for different types of service processes. A case study is conducted in banking services to identify, analyse and improve upon critical to quality characteristics and key performance indicators within the different processes. The study was initiated with a view to identify the feeble areas in overall transaction and improve upon those which would be of maximum benefit to the company.

APPLYING SIX-SIGMA IN HEALTH SERVICE: A STUDY OF CRITICAL SUCCESS FACTORS, CRITICAL TO QUALITY CHARACTERISTICS AND KEY PERFORMANCE INDICATORS IN MEDIUM SCALE HOSPITALS

The benefits of six-sigma quality standard implementation are realized by the manufacturing sector very well and most of the cases reaped astounding benefits. This paper presents an extensive review on the services, six-sigma, and study the Critical Success Factors, Critical to Quality Characteristics and Key Performance Indicators in medium scale hospitals in Tamilnadu, India. Can health care approach the near perfection of Six Sigma in actual practice? . General Electric has begun to apply the same Six Sigma methods that worked to improve its manufacturing processes to its other, more service-oriented businesses. We believe, however, that asking this question must not be an excuse for failing to embark on the journey. Health care now frequently produces defects at rates as high as 500,000 per million––as exemplified in failures to recognize and treat clinical depression (Wells et al. 1989) or control hypertension (Udvarhelyi et al. 1991). Enough examples of improvement exist to conclude that we can do much better. In order to improve health service quality focus on health service process is necessary. Six-sigma is a philosophy which also concentrates on the improvement of process. So, six-sigma if properly applied can be useful for health services. The wider applicability of six-sigma depends on identification of key performance indicators (KPIs) for different types of health service processes. A case study is conducted in a medium scale hospital to identify, analyze and rank the critical success factors for Six sigma implementation available in literature, critical to quality characteristics (CTQs) ,KPIs and hurdles in the hospitals which affect possible quality improvements. This study will be helpful to both practitioners and researchers.

Green Tick™: an example of sustainability certification of goods and services

PurposeThe purpose of this paper is to describe a sustainability certification system and label based on an independent, full life cycle assessment of conventionally produced goods from “cradle to grave”.Design/methodology/approachThe design approach used comprised five phases: review of presently available third party environmental certification systems regarding their suitability for use as a sustainability certification tool for conventionally produced goods; identification of desirable scientific and consumer design criteria for a sustainability certification system and label; identification of key performance indicators for sustainability; description of an independent sustainability certification system based on the desirable design criteria, in particular an independent full life cycle assessment; and market trials of the sustainability label to test consumer reactions and commercial benefits of independent sustainability certification using two commercial case studies in Australia and New Zealand.FindingsNone of the third party environmental certification systems reviewed was suitable for use as a sustainability certification tool. Desirable design criteria for a sustainability certification system centred on an independent, full life cycle assessment of operations from “cradle to grave”. A total of eight safety and 12 sustainability key performance indicators were proposed to specifically assess sustainability performance. An instantly recognizable logo comprising a “Green Tick” inside a circle, reminiscent of a government “stamp of approval”, was used as a sustainability label. Market trials of certified household products and lamb meat in Australasia confirmed positive consumer reactions to the “Green Tick” label, and considerable commercial benefits for the companies that used it on their products.Practical implicationsThe “Green Tick™” sustainability certification system and label addresses an identified gap in the market by providing an easily recognizable, independent, life cycle based sustainability certification of consumer products. Market trials indicated that there was measurable consumer support for independent sustainability labelling, and significant commercial benefits for companies whose products qualified for sustainability labelling.Originality/valueThe paper describes the world's first‐ever independent sustainability certification system and label. It is based on third party, full life cycle assessment of products, in accordance with the European Commission's view that sustainability labelling should be based on independent, full life cycle assessments of products. Market trials of the label in the Australasian FMCG sector indicated that consumers responded positively to an easily recognizable, independent sustainability label, and that independent sustainability certification and labelling have significant commercial potential for manufacturers of genuinely sustainable products.