With the rapid advancement of internet technology, various industries have accumulated vast amounts of data, including on user behavior and personal preferences. Traditional museums can leverage this user data to uncover individual preferences and offer personalized services to their visitors. However, the exponential growth of information has also led to the problem of information overload, making it challenging for users to find relevant information within the vast data landscape. Consequently, the utilization rate of available information decreases. By harnessing the power of cloud computing, big data analytics, and recommendation systems, museums can enhance visitors’ touring experiences by helping them discover collections aligned with their interests and connecting with like-minded individuals. To address this objective, the research focuses on optimizing the initial clustering centers of the fuzzy clustering algorithm and parallelizing the optimized algorithm using MapReduce, resulting in the development of a novel MapReduce-based k-prototype fuzzy c-means (MRKPFCM) algorithm. Subsequently, the MRKPFCM algorithm is combined with the classical collaborative filtering algorithm to create a hybrid and parallelized collaborative filtering recommendation algorithm, incorporating elements such as MRKPFCM, audience, and collection. This hybrid algorithm is further supplemented by a content-based recommendation approach to generate comprehensive and refined recommendation results. Experimental findings demonstrate that the predictive scoring errors, as measured by RMSE and MAE, exhibited a downward trend when the number of nearest neighbors for target users fell within the range of 10–20. For instance, the studied algorithm’s MAE value decreased from 0.7512 to 0.7179, surpassing the corresponding figures for the two comparison algorithms. Moreover, with an increase in the number of nearest neighbors within the same range, all three algorithms experienced improved accuracy in prediction results. In particular, the accuracy rate rose from 17.84% to 18.82%, outperforming the two comparison algorithms. In summary, the enhanced hybrid recommendation algorithm achieved through this study displays superior recommendation accuracy and holds significant practical value.