The healthcare industry faces numerous challenges in managing its supply chain efficiently, where critical decisions must be made promptly to ensure the availability of essential medical resources. This research introduces a novel artificial intelligence (AI) approach, utilizing the “Sugeno–Weber (SW) t-conorms and t-norms” (SWt-CNs&t-Ns) for decision-making in a Dual Hesitant q-Rung Orthopair Fuzzy (DHq-ROF) context. The SWt-CNs&t-Ns are chosen for their adaptability in data unification, serving as prominent operations for union and intersection processes. Developing a set of fundamental operations is imperative to effectively utilize SWt-CNs&t-Ns and hybrid aggregation operators in DHq-ROF settings. Following the introduction of these processes, several aggregating operators have been provided. These operators include DHq-ROF SW weighted averaging, ordered weighted averaging, hybrid averaging, and their geometric counterparts utilizing DHq-ROF data. The SW triangular norm-based approach aggregates group preferences, facilitating a systematic decision-making process. Triangular norms ensure a realistic representation of interrelationships among decision criteria, leading to optimal healthcare supply chain management solutions. Furthermore, the SW triangular norm-based approach aggregates group preferences, enabling a systematic and comprehensive decision-making process. Choosing the best healthcare supply chain management solutions is easier when you use triangular norms because they give a more accurate picture of how the decision criteria affect each other. The effectiveness of the proposed AI framework is demonstrated through a series of experiments and case studies, showcasing its ability to enhance decision accuracy, reduce uncertainty, and improve overall supply chain performance. The research findings underscore the potential of AI-driven solutions to revolutionize healthcare supply chain management, ultimately leading to better resource allocation, cost efficiency, and improved patient care.